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2019 Jeep Cherokee

Owner reports · Recalls · Investigations

More warning signs than most Cherokee years

Owner complaints for the 2019 Jeep Cherokee are substantially higher than the model-year median of 113.

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When problems were reported

Mileage at the reported incident

750 reports with mileage · 888 unknown

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Power Train. Review the 800 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Engine. Review the 457 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Electrical System. Review the 340 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

40 crash reports19 fire reports22 injury reports

Steering complaints

120 reports
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Mileage unknown · Feb 6, 2025
Power TrainSteeringCrash

My SVC4wheel is unavailable temporarily service needed is on been on since I got jeep recently I was thrown into a ditch and wasn't able to control the jeep due to no 4 wheel drive but my stability control is tied to that. And I believe it is part of the recent ptu recall jeep just had from 2017-2019 jeep Cherokee. I have exact …

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My SVC4wheel is unavailable temporarily service needed is on been on since I got jeep recently I was thrown into a ditch and wasn't able to control the jeep due to no 4 wheel drive but my stability control is tied to that. And I believe it is part of the recent ptu recall jeep just had from 2017-2019 jeep Cherokee. I have exact same issue. My jeep acts like it wants to always stall which is part of the recent recall lose of power to the power transfer unit b could become damage band stall . My jeep has exactly same issues as that recall and I was out in a ditch due to lack of power to put it in 4 wheel drive.

NHTSA ODI #11641162

Mileage unknown · Feb 2, 2025
Power TrainService BrakesSteeringCrash

ChatGPT You said: My jeep 2019 is losing power and steering which lead em.to.collide with a pole to stop the vehicle in was going around 30 mph and the brakes also stopped working write me a complaint answering these questions with my story What component or system failed or malfunctioned, and is it available for inspection …

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ChatGPT You said: My jeep 2019 is losing power and steering which lead em.to.collide with a pole to stop the vehicle in was going around 30 mph and the brakes also stopped working write me a complaint answering these questions with my story What component or system failed or malfunctioned, and is it available for inspection upon request? How was your safety or the safety of others put at risk? Has the problem been reproduced or confirmed by a dealer or independent service center? Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear ChatGPT said: ChatGPT Complaint Regarding Vehicle Malfunction – 2019 Jeep To Whom It May Concern, I am writing to formally report a serious safety issue with my 2019 Jeep, which resulted in a dangerous loss of control while driving. Component/System Failure: While driving at approximately 30 mph, my vehicle suddenly lost power, causing both the steering and braking systems to fail simultaneously. This forced me to collide with a pole in order to stop the vehicle. I believe this may be related to the electrical system, power steering, or braking system. The vehicle is available for inspection upon request. Safety Risk: This malfunction put both my safety and the safety of others at significant risk. Losing power, steering, and braking capabilities made it impossible to control the vehicle, which could have led to a severe accident involving other vehicles, pedestrians, or property. Reproduction/Confirmation: At this time, I have not had the issue formally reproduced or confirmed by a dealer or independent service center, but I am seeking an inspection to determine the cause. Inspections: The vehicle has not yet been inspected by the manufacturer, police, or insurance representatives, but I am in the process of reporting this incident to all relevant s

NHTSA ODI #11640163

Mileage unknown · Oct 24, 2024
EngineForward Collision AvoidanceSteering

Engine off, lost power steering and brakes. Gave me an error on the dash something about not being able to shift. Have 2 kids

NHTSA ODI #11621790

104,000 miles · Aug 12, 2024
Steering

The contact owns a 2019 Jeep Cherokee. The contact stated while driving at various speeds, the power steering assist failed to operate as intended, with the "Repair Power Steering" message displayed on the instrument panel. Due to the failure, the vehicle was towed to an independent mechanic where the vehicle was diagnosed with …

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The contact owns a 2019 Jeep Cherokee. The contact stated while driving at various speeds, the power steering assist failed to operate as intended, with the "Repair Power Steering" message displayed on the instrument panel. Due to the failure, the vehicle was towed to an independent mechanic where the vehicle was diagnosed with a defective rack and pinion. Upon investigation, the contact discovered NHTSA Campaign Number: 19V637000 (Steering); however, the VIN was not included in the recall. The dealer was notified of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 104,000.

NHTSA ODI #11608032

Mileage unknown · Aug 5, 2024
EngineService BrakesSteering

We have had numerous incidents with our vehicle starting at about 20,000 miles and still happening at 39,000 miles. While driving all of the lights come on, on the dashboard while at the same time the car loses power - losing brakes and power steering. Most recently, the car locked itself after closing the door, the radio has c…

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We have had numerous incidents with our vehicle starting at about 20,000 miles and still happening at 39,000 miles. While driving all of the lights come on, on the dashboard while at the same time the car loses power - losing brakes and power steering. Most recently, the car locked itself after closing the door, the radio has completely turned off to a black screen, eventually restarts itself. While stopped at a red light, it felt like I got rear ended, a bang sound and the car jerked forward. We have only had Jeep dealerships work on the car. The PCM has been replaced, as well as the alternator. They did find a small wire that was rubbing and repaired that as well, However, the problem still persists. This is a major safety issue, I feel this car should not be on the road, we are lucky that no one has been hurt at this point. The last time this happened my husband was making a left turn at an intersection and was very close to being in a serious accident. It is currently in the dealership (for the 5th time).

NHTSA ODI #11606452

Mileage unknown · Jul 3, 2024
Forward Collision AvoidancePower TrainSteering

PTU blew out on the highway at 68mph. Loss of steering. PTU was replaced at a Jeep dealership and has also failed. I’m now having svc 4wd and ACC unavailable. This is unacceptable

NHTSA ODI #11598712

Mileage unknown · Apr 4, 2024
Steering

I own a 2019 Jeep Cherokee. While driving approximately 50-60 MPH, the steering wheel was pulling to the right and the left. The movement occurs often while driving over 50 mph requiring tight control of steering wheel. Vehicle evaluated by mechanic and unable to reproduce the movement and no recalls on this at this time, looks …

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I own a 2019 Jeep Cherokee. While driving approximately 50-60 MPH, the steering wheel was pulling to the right and the left. The movement occurs often while driving over 50 mph requiring tight control of steering wheel. Vehicle evaluated by mechanic and unable to reproduce the movement and no recalls on this at this time, looks to be a common issue with this vehicle. No warning light illuminated, mileage at time of initial problem was 36,000.

NHTSA ODI #11581120

Mileage unknown · Mar 15, 2024
Electrical SystemPower TrainSteering

The 4WD service light is on. It isn’t driving right. The internet says thousands of people have similar issues- all reporting the same thing. And defective PTU units are listed as the cause.

NHTSA ODI #11577691

40,000 miles · Dec 6, 2023
Steering

The contact owns a 2019 Jeep Cherokee. The contact stated while driving 50 MPH, the electric power steering was not functioning properly. The contact was able to pull over to the shoulder of the roadway, where the failure persisted. The contact stated that an unknown warning light was illuminated. The vehicle was not taken to th…

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The contact owns a 2019 Jeep Cherokee. The contact stated while driving 50 MPH, the electric power steering was not functioning properly. The contact was able to pull over to the shoulder of the roadway, where the failure persisted. The contact stated that an unknown warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 19V637000 (Steering) however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 40,000.

NHTSA ODI #11558779

72,000 miles · Nov 3, 2023
Steering

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at 60 MPH, the vehicle lost power steering functionality. The contact stated that the steering wheel became firm. The service power steering warning light was illuminated. The vehicle had been diagnosed. The contact was informed that the failure was due…

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The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at 60 MPH, the vehicle lost power steering functionality. The contact stated that the steering wheel became firm. The service power steering warning light was illuminated. The vehicle had been diagnosed. The contact was informed that the failure was due to a faulty steering gear. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The failure mileage was approximately 72,000.

NHTSA ODI #11553447

Official recalls

11

26V290000 · Power Train

May 7, 2026

Chrysler (FCA US LLC) is recalling certain 2019-2023 Jeep Cherokee vehicles. The power transfer unit (PTU) may fail.

Consequence & remedy

Consequence: A failed PTU may result in a loss of drive power or vehicle rollaway, increasing the risk of a crash or injury.

Remedy: Dealers will update the Drivetrain Control Drivetrain Control Module, PTU, and Electronic Park Brake software, and replace the PTU, as necessary, free of charge. Interim owner notification letters explaining the safety risk were mailed June 25, 2026. Additional letters will be sent once the final remedy becomes available. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 40D. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning May 14, 2026.

25V011000 · Power Train

Apr 29, 2025

Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.

Consequence & remedy

Consequence: A loss of drive power can increase the risk of a crash. A loss of park function can cause an unintended vehicle rollaway, which can increase the risk of a crash or injury.

Remedy: Dealers will update the drivetrain control module and PTU software and replace the PTU, as necessary free of charge. Owner notification letters were mailed beginning February 19, 2026. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 01C.

19V637000 · Steering:rack And Pinion:pinion Shaft; Steering:rack And Pinion:rack

Aug 29, 2019

Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.

Consequence & remedy

Consequence: A loss of steering control increases the risk of a crash.

Remedy: Chrysler will notify owners, and dealers will replace the steering gear, free of charge. The recall began October 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V99.

Additional source detail variants (2)

Steering:rack And Pinion:rack

Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.

Consequence: A loss of steering control increases the risk of a crash.

Remedy: Chrysler will notify owners, and dealers will replace the steering gear, free of charge. The recall began October 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V99.

Steering:rack And Pinion:pinion Shaft

Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.

Consequence: A loss of steering control increases the risk of a crash.

Remedy: Chrysler will notify owners, and dealers will replace the steering gear, free of charge. The recall began October 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V99.

19V449000 · Air Bags

Jun 13, 2019

Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The impact and acceleration sensors may fail and reduce the air bag system's ability to properly detect certain crash events.

Consequence & remedy

Consequence: In the event of a crash, the inability to properly detect a crash may result in improper air bag deployment, increasing the risk of injury.

Remedy: Chrysler will notify owners, and dealers will replace the affected sensors, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V63.

19V248000 · Seats

Mar 28, 2019

Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The front passenger seat mounting bolts may be loose.

Consequence & remedy

Consequence: In the event of a crash, the seat may move, increasing the risk of injury.

Remedy: Chrysler has notified owners, and dealers will tighten the mounting bolts, free of charge. The recall began April 11, 2019. Owners may contact FCA US customer service at 1-800-853-1403. Chrysler's number for this recall is V31.

18V917000 · Electrical System: Instrument Cluster/panel

Dec 20, 2018

Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The instrument cluster may fail resulting in a lack of activation of warning chimes, messages, and gauges.

Consequence & remedy

Consequence: Without the activation of warning chimes, messages, and gauges to provide vehicle information to the driver, there would be an increased risk of a crash.

Remedy: Chrysler has notified owners, and dealers will inspect and, as necessary, replace the instrument cluster, free of charge. The recall began February 7, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UC4.

18V739000 · Power Train:automatic Transmission

Oct 19, 2018

Chrysler(FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.4L engines. Improper transmission calibration may result in a stall.

Consequence & remedy

Consequence: A vehicle stall can increase the risk of crash.

Remedy: Chrysler will notify owners, and dealers will re-flash the transmission controller with a new calibration, free of charge. The recall began November 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UA9.

18V523000 · Service Brakes, Hydraulic:foundation Components:disc:caliper

Aug 9, 2018

Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.

Consequence & remedy

Consequence: A reduction of braking performance can increase the risk of a crash.

Remedy: Chrysler will notify owners, and dealers will bleed the vehicle's brake system, free of charge. The recall began September 29, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U86.

18V524000 · Electrical System:wiring:front Underhood

Aug 9, 2018

Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.

Consequence & remedy

Consequence: A vehicle stall can increase the risk of a crash.

Remedy: Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U87.

18V492000 · Power Train:automatic Transmission

Jul 26, 2018

Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles and 2018 Chrysler Pacifica non-hybrid vehicles. A component in the transmission may not have been welded properly, possibly causing the transmission to not transmit engine power to the wheels.

Consequence & remedy

Consequence: If the transmission weld fails, the vehicle will stop moving, increasing the risk of a crash.

Remedy: Chrysler will notify owners, and dealers will replace the transmission, free of charge. The recall is expected to begin September 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U85.

18V344000 · Engine And Engine Cooling:engine

May 25, 2018

Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.0L engines. The engines in these vehicles may be missing valve stem keepers, which can allow the valve to drop into the engine cylinder causing engine damage. These engines may also have a reversed camshaft cap that can damage the camshaft bearing causing camshaft failure.

Consequence & remedy

Consequence: Cylinder damage or camshaft failure can cause the engine to stall, increasing the risk of a crash.

Remedy: Chrysler will notify owners, and dealers will inspect and repair or replace the affected engine components, as necessary, free of charge. The recall began August 9, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U52.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

0

No exact-year investigations in this snapshot.