NHTSA owner reports · September 18, 2026 snapshot.
Service Brakes complaints
100 reportsClear category filter37,000 miles · Jul 27, 2020
EngineService BrakesSteering
2019 JEEP CHEROKEE COMPLETELY STALLED WHILE DECELERATING ON THE INTERSTATE. LOST ALL POWER, STEERING, AND BRAKES. WAS ABLE TO RESTART THE VEHICLE AS SOON AS I PUT IT IN PARK. CALLED 3 DIFFERENT JEEP DEALERS WHO TOLD ME THEY CAN'T DIAGNOSE IT UNLESS THE CHECK ENGINE LIGHT IS IN AND THAT I SHOULD CALL BACK IF IT DOES IT AGAIN. THE…
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2019 JEEP CHEROKEE COMPLETELY STALLED WHILE DECELERATING ON THE INTERSTATE. LOST ALL POWER, STEERING, AND BRAKES. WAS ABLE TO RESTART THE VEHICLE AS SOON AS I PUT IT IN PARK. CALLED 3 DIFFERENT JEEP DEALERS WHO TOLD ME THEY CAN'T DIAGNOSE IT UNLESS THE CHECK ENGINE LIGHT IS IN AND THAT I SHOULD CALL BACK IF IT DOES IT AGAIN. THE 4 CYLINDER MODEL HAS A RECALL FOR A SOFTWARE GLITCH FOR THE EXACT SAME ISSUE, BUT MINE IS A V6. I HOPE I LIVE THROUGH REPLICATING THE EXPERIENCE SO I CAN CALL THE DEALER TO BE TOLD THEY CAN'T/WON'T FIGURE OUT WHAT'S WRONG.
NHTSA ODI #11341735
Mileage unknown · Jul 13, 2020
Electrical SystemService Brakes
ON 7/12/2020. MY 2019,JEEP CHEROKEE LATITUDE 4X4. THE ELECTRICAL SYSTEM ENGAGED THE EMERGENCY BRAKES AND WHEN I ATTEMPTED TO DISENGAGE THE SYSTEM RE-ENGINEERING AND VEHICLE CAN NOT MOVE DUE TO THIS. AND I DON'T KNOW WHY AND HOW SAFE THIS MY BE IF IT HAPPENED ON THE ROAD? NEED TO FIX THIS
NHTSA ODI #11339026
4,149 miles · Jun 23, 2020
Service Brakes
BRAKE PEDAL FADING / FLUID LEAK UNDER ENGINE NEAR DRIVE SHAFT. BRAKE PEDAL MOVING CLOSER TO FLOOR OVER TIME. WHEN ENGINE RUNNING. LOOKS LIKE FRACTURE IN ALUMINUM CASTING? *TR
NHTSA ODI #11330359
2,000 miles · Apr 13, 2020
EngineService BrakesFireInjury
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. THE CONTACT STATED THAT THERE WAS AN ABNORMAL BURNING CHEMICAL ODOR COMING FROM THE ENGINE AND INTO THE CABIN OF THE VEHICLE THROUGH THE AIR CONDITION VENTS. THE CONTACT STATED THAT THE ODOR SMELLED LIKE BURNING PLASTIC. THE CONTACT BECAME NAUSEOUS FROM THE ODOR. THE VEHICLE WAS TAKEN T…
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TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. THE CONTACT STATED THAT THERE WAS AN ABNORMAL BURNING CHEMICAL ODOR COMING FROM THE ENGINE AND INTO THE CABIN OF THE VEHICLE THROUGH THE AIR CONDITION VENTS. THE CONTACT STATED THAT THE ODOR SMELLED LIKE BURNING PLASTIC. THE CONTACT BECAME NAUSEOUS FROM THE ODOR. THE VEHICLE WAS TAKEN TO MARINO CHRYSLER/JEEP/DODGE (5133 W IRVING PARK RD, CHICAGO, IL 60641), HOWEVER, THE MECHANIC WAS UNABLE TO REPLICATE THE FAILURE. THE CONTACT ALSO STATED THAT THERE WAS A METAL ON METAL SOUND WHEN THE BRAKE PEDAL WAS DEPRESSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 2,000.
NHTSA ODI #11321013
1,500 miles · Nov 8, 2019
Electrical SystemEngineService Brakes
MY 2019 JEEP CHEROKEE TRAILHAWK HAS BEEN IN THE SHOP FOR THE SECOND TIME SINCE DEC 14 FOR ELECTRICAL PROBLEMS. ATTACHED IS MY 10/27/19 LETTER TO CHRYSLER DESCRIBING THE PROBLEM. BASICALLY CAR CUTS OFF WITHOUT WARNING WHILE DRIVING (EVEN ON FREEWAY) AND HAVE TO DRIFT TO A STOP AND ATTEMPT TO RESTART CAR SEVERAL TIMES BEFORE IT …
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MY 2019 JEEP CHEROKEE TRAILHAWK HAS BEEN IN THE SHOP FOR THE SECOND TIME SINCE DEC 14 FOR ELECTRICAL PROBLEMS. ATTACHED IS MY 10/27/19 LETTER TO CHRYSLER DESCRIBING THE PROBLEM. BASICALLY CAR CUTS OFF WITHOUT WARNING WHILE DRIVING (EVEN ON FREEWAY) AND HAVE TO DRIFT TO A STOP AND ATTEMPT TO RESTART CAR SEVERAL TIMES BEFORE IT STARTS UP.
NHTSA ODI #11278929
10,000 miles · Oct 16, 2019
Service BrakesUnknown Or Other
2019 JEEP CHEROKEE AND JUST STOPS WHEN DRIVING AND SOMETIMES A HARD STOP AND JERK.BRAKES DOES THE SAME BUT SLIDE.MY CAR IS AT DEALERSHIP AND THEY SAY IT'S JUST THE BATTERY BUT I DON'T THINK SO.ALSO MY CAR WILL BE ON BUT IT'S TELL E TO START CAR AND IT MAKES A HUMMING NOISE WHILE DRIVING.*DT*JB
NHTSA ODI #11268928
Mileage unknown · Oct 2, 2019
Electrical SystemPower TrainService Brakes
MY CAR SHUT OFF IN THE MIDDLE OF THE ROAD OR AT THE STOP SIGN SEVERAL TIMES. I HAD TO RESTART THE CAR IN ORDER TO START IT AND DRIVE. THE BRAKES HAVE ALSO SQUEALED SEVERAL TIMES WHILE SLOWING DOWN ON THE LOCAL STREETS AND INTERSTATE. THE BLUETOOTH TAKES 10-15 MINUTES TO ADD THE PHONE AND SOMETIMES DOES NOT CONNECT UNTIL CAR IS R…
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MY CAR SHUT OFF IN THE MIDDLE OF THE ROAD OR AT THE STOP SIGN SEVERAL TIMES. I HAD TO RESTART THE CAR IN ORDER TO START IT AND DRIVE. THE BRAKES HAVE ALSO SQUEALED SEVERAL TIMES WHILE SLOWING DOWN ON THE LOCAL STREETS AND INTERSTATE. THE BLUETOOTH TAKES 10-15 MINUTES TO ADD THE PHONE AND SOMETIMES DOES NOT CONNECT UNTIL CAR IS RESTARTED. THESE INCIDENTS STARTED TO TAKE PLACE IN MAY 2019
NHTSA ODI #11265695
9,995 miles · Sep 10, 2019
Service Brakes
U86 RECALL ON BRAKES COATING ON PISTON CAUSES GAS IN LINE MY BRAKES ARE LOCKED UP FOUR TIMES WANTS ON ROAD MOVING AROUND 20 SECOND TIME WAS BACKING UP IN DRIVEWAY THIRD TIME WAS THAT BROOKSHIRE'S WHEN I TURN IN THE PARKING LOT AND 4 TIME WAS AT THE FOOTBALL FIELD
NHTSA ODI #11254503
9,953 miles · Sep 10, 2019
Service Brakes
REAR BRAKES HAVE LOCKED UP FOUR DIFFERENT TIMES THE RECALL IS COATING ON PISTON INSIDE OF CALIPER THE FCA FIX IS BLEEDING THE BRAKES INSTEAD OF REPLACING THEY DEFECTED COATED PISTON IN THE CALIPER I TOOK IT BACK TWO WEEKS AFTER I HAD IT THEY DON'T RECALL A MONTH LATER IT LOCKED UP AGAIN 5 MONTHS LATER IT LOCKED UP AGAIN AND TH…
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REAR BRAKES HAVE LOCKED UP FOUR DIFFERENT TIMES THE RECALL IS COATING ON PISTON INSIDE OF CALIPER THE FCA FIX IS BLEEDING THE BRAKES INSTEAD OF REPLACING THEY DEFECTED COATED PISTON IN THE CALIPER I TOOK IT BACK TWO WEEKS AFTER I HAD IT THEY DON'T RECALL A MONTH LATER IT LOCKED UP AGAIN 5 MONTHS LATER IT LOCKED UP AGAIN AND THREE WEEKS AGO IT LOCKED UP AGAIN THEY KEEP TELLING ME THEY CAN'T DUPLICATE THE PROBLEM SO THEY CAN'T FIX IT IT LOCKED UP DOING ABOUT 30 ON THE HIGHWAY PARK BRAKE IT LOCKED UP BACKING UP OUT OF MY DRIVEWAY IT LOCKED UP TURNING RIGHT INTO A BROOKSHIRE'S AND IT LOCKED UP AT THE FOOTBALL FIELD PARKING LOT
NHTSA ODI #11254497
Mileage unknown · Sep 4, 2019
Power TrainService BrakesVehicle Speed Control
I TOOK MY CAR FOUR TIMES TO THE DEALERSHIP FOR REPAIRS. THEY HAVE ONLY DONE TWO REPAIRS BUT EVERY TIME I TAKE IT AND THEY FIX SOMETHING, SOMETHING ELSE STARTS GIVING ME PROBLEMS. MY CAR HAS SHUT DOWN IN THE FREEWAY THAT WAS THE REASON WHY I TOOK IT THE FIRST TIME. THE DEALER ONLY DID AN UPDATE IN THE POWER TRAIN, WHICH THEY SAID…
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I TOOK MY CAR FOUR TIMES TO THE DEALERSHIP FOR REPAIRS. THEY HAVE ONLY DONE TWO REPAIRS BUT EVERY TIME I TAKE IT AND THEY FIX SOMETHING, SOMETHING ELSE STARTS GIVING ME PROBLEMS. MY CAR HAS SHUT DOWN IN THE FREEWAY THAT WAS THE REASON WHY I TOOK IT THE FIRST TIME. THE DEALER ONLY DID AN UPDATE IN THE POWER TRAIN, WHICH THEY SAID IT WAS RECALL. AFTER THAT THE CAR CONTINUE WITH ALL THE OTHER PROBLEMS THAT WERE NOT TAKEN CARE BY THE DEALERSHIP. I TRIED TWO DIFFERENT JEEP/CHRYSLER DEALERSHIPS, ONE IN ALHAMBRA WHICH IS WHERE I BOUGHT THE CAR FROM AND THE OTHER LOCATION I TOOK THE CAR WAS THE ONE IN DOWNEY,CA. I'M AFRAID OFF GETTING INTO A CAR ACCIDENT BECAUSE OF ALL THE PROBLEMS THE CAR HAS. THE DEALERSHIP DOESN'T WANT TO FIX THE CAR AS THEY SAID THE CAR IS NOT SHOWING ANY CODES FOR THEM TO FIX THEM. THE CAR ACCELERATES BY IT SELF, THE BRAKES ARE NOT WORKING PROPERLY, IT SHAKES AND THE LAST TIME I TOOK THE CAR FOR REPAIR IT STARTED TO SMELL LIKE GASOLINE, ALSO THE DASHBOARD TURNS ON AND OFF BY IT SELF. I JUST WANT TO HAVE A RELIABLE CAR AS I'M PAYING FOR A 2019 VEHICLE NOT A USED ONE. I JUST DON'T WANT TO PUT MY KIDS, MYSELF, OR ANYONE'S LIFE IN DANGER DUE TO THE CAR NOT FUNCTIONING PROPERLY. I WOULD GREATLY APPRECIATED IF YOU GUYS CAN ASSIST OR HELP ME WITH THIS MATTER AT YOUR EARLIEST CONVENIENCE.
NHTSA ODI #11253235
Official recalls
11May 7, 2026
Chrysler (FCA US LLC) is recalling certain 2019-2023 Jeep Cherokee vehicles. The power transfer unit (PTU) may fail.
Consequence & remedy
Consequence: A failed PTU may result in a loss of drive power or vehicle rollaway, increasing the risk of a crash or injury.
Remedy: Dealers will update the Drivetrain Control Drivetrain Control Module, PTU, and Electronic Park Brake software, and replace the PTU, as necessary, free of charge. Interim owner notification letters explaining the safety risk were mailed June 25, 2026. Additional letters will be sent once the final remedy becomes available. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 40D. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning May 14, 2026.
Apr 29, 2025
Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
Consequence & remedy
Consequence: A loss of drive power can increase the risk of a crash. A loss of park function can cause an unintended vehicle rollaway, which can increase the risk of a crash or injury.
Remedy: Dealers will update the drivetrain control module and PTU software and replace the PTU, as necessary free of charge. Owner notification letters were mailed beginning February 19, 2026. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 01C.
Aug 29, 2019
Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
Consequence & remedy
Consequence: A loss of steering control increases the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the steering gear, free of charge. The recall began October 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V99.
Additional source detail variants (2)
Steering:rack And Pinion:rack
Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
Consequence: A loss of steering control increases the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the steering gear, free of charge. The recall began October 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V99.
Steering:rack And Pinion:pinion Shaft
Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
Consequence: A loss of steering control increases the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the steering gear, free of charge. The recall began October 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V99.
Jun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The impact and acceleration sensors may fail and reduce the air bag system's ability to properly detect certain crash events.
Consequence & remedy
Consequence: In the event of a crash, the inability to properly detect a crash may result in improper air bag deployment, increasing the risk of injury.
Remedy: Chrysler will notify owners, and dealers will replace the affected sensors, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V63.
Mar 28, 2019
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The front passenger seat mounting bolts may be loose.
Consequence & remedy
Consequence: In the event of a crash, the seat may move, increasing the risk of injury.
Remedy: Chrysler has notified owners, and dealers will tighten the mounting bolts, free of charge. The recall began April 11, 2019. Owners may contact FCA US customer service at 1-800-853-1403. Chrysler's number for this recall is V31.
Dec 20, 2018
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The instrument cluster may fail resulting in a lack of activation of warning chimes, messages, and gauges.
Consequence & remedy
Consequence: Without the activation of warning chimes, messages, and gauges to provide vehicle information to the driver, there would be an increased risk of a crash.
Remedy: Chrysler has notified owners, and dealers will inspect and, as necessary, replace the instrument cluster, free of charge. The recall began February 7, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UC4.
Oct 19, 2018
Chrysler(FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.4L engines. Improper transmission calibration may result in a stall.
Consequence & remedy
Consequence: A vehicle stall can increase the risk of crash.
Remedy: Chrysler will notify owners, and dealers will re-flash the transmission controller with a new calibration, free of charge. The recall began November 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UA9.
Aug 9, 2018
Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Consequence & remedy
Consequence: A reduction of braking performance can increase the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will bleed the vehicle's brake system, free of charge. The recall began September 29, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U86.
Aug 9, 2018
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Consequence & remedy
Consequence: A vehicle stall can increase the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U87.
Jul 26, 2018
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles and 2018 Chrysler Pacifica non-hybrid vehicles. A component in the transmission may not have been welded properly, possibly causing the transmission to not transmit engine power to the wheels.
Consequence & remedy
Consequence: If the transmission weld fails, the vehicle will stop moving, increasing the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the transmission, free of charge. The recall is expected to begin September 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U85.
May 25, 2018
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.0L engines. The engines in these vehicles may be missing valve stem keepers, which can allow the valve to drop into the engine cylinder causing engine damage. These engines may also have a reversed camshaft cap that can damage the camshaft bearing causing camshaft failure.
Consequence & remedy
Consequence: Cylinder damage or camshaft failure can cause the engine to stall, increasing the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will inspect and repair or replace the affected engine components, as necessary, free of charge. The recall began August 9, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U52.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
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