2019 Jeep Cherokee

AFTER COMING TO A STOP AT AN INTERSECTION WITH A RED LIGHT I WAS AT A COMPLETE STOP AND THE AUTO ENGINE ON/OFF FEATURE ACTIVATED. WHEN THE LIGHT TURNED GREEN I WENT TO ACCELERATE BUT AS SOON AS I APPLIED THE ACCELERATOR THE DISPLAYS, DASH LIGHTS, AND HEADLIGHTS ALL TURNED OFF. THE VEHICLE'S ENGINE ALSO TURNED OFF. THE ELECTRONICS STAYED OFF FOR SEVERAL MORE SECONDS BEFORE COMING BACK ON BUT I COULD NOT START THE VEHICLE FOR NEARLY A MINUTE. WHILE ATTEMPTING TO TURN THE VEHICLE BACK ON I HAD PUT IT IN PARK, HAD MY FOOT ON THE BRAKE, AND HAD HELD THE PUSH TO START BUTTON IN ALL THREE POSITIONS. THE ENGINE DID NOT ATTEMPT TO TURN OVER AT ANY TIME. AFTER APPROXIMATELY 1 MINUTE, I WAS FINALLY ABLE TO START THE VEHICLE AGAIN AND CONTINUE TO MY HOME. ONCE I ARRIVED, I CYCLED THROUGH THE VEHICLE INFORMATION SCREENS. THE BATTERY READ AN OUTPUT OF 13.6 VOLTS. THE VEHICLE ACTED NORMALLY AFTERWARDS AND NO WARNING LIGHTS APPEARED AFTER OR WERE ON BEFORE.

WHILE COMING TO A STOP AT A FREEWAY ENTRANCE I SLOWED THEN WHEN I WAS ABLE TO ENTER THE TRAFFIC STREAM I ACCELERATED AND THERE WAS NO ACCELERATION OR WAS SLOWER THAN NORMAL. THIS HAS HAPPENED SEVERAL TIMES. THE CAR ENGINE IN NOT OFF BUT AT IDLE. THIS IS DANGEROUS BECAUSE YOU HAVE TO ACCELERATE RAPIDLY. SOMETIMES ACCELERATION COMES ON ABRUPTLY AFTER 2 SECONDS OF PEDAL BEING PUSHED DOWN

WHEN BACKING OUT OF FLAT DRIVEWAY ONTO A DOWNHILL SLOPE THE VEHICLE TRANSMISSION FAILS TO GO INTO DRIVE, SEEMING TO BE HUNG UP IN NEUTRAL FOR 3 MAYBE 4 SECONDS THEN INTO DRIVE. THIS PROBLEM HAS ALSO PRESENTED ITSELF WHEN BACKING OUT OF A PARKING SPACE ON ANY GRADE. TRANSMISSION AND ENGINE WERE FLASHED BY DEALER AT 5200 MILES. NO IMPROVEMENT. MECHANICS AT DEALERSHIP SAID THEY ARE NOT AWARE OF THE PROBLEM. AT 5215 MILES SHE GOING BACK TO SHOP. SAME ISSUE. VEHICLE IS NOT SAFE TO DRIVE!

WHEN EXCELLING ON THE HIGHWAY THERE IS A VIBRATION FELT IN THE STEERING, SUSPENSION AND OR DRIVE-LINE STARTING AT 60 MPH. THE VIBRATION INCREASES WITH SEVERITY TO THE POINT OF WHERE IT FEELS UNSAFE TO INCREASE ABOVE 75 TO 80 MPH. GENERALLY BELOW 60 MPH OR COSTING AT 60-70 MPH DOWN GRADE THE VIBRATION SEEM TO BE REGULAR ROAD SENSATION.

ON JUNE 15, 2020, I TURNED LEFT ONTO A CITY STREET AND MY VEHICLE BEGAN MAKING THE WARNING SOUND, THE SAME SOUND WHEN THE SEATBELT ISN'T BUCKLED. A FEW SECONDS LATER WHEN I TURNED RIGHT INTO ANOTHER CITY STREET, THE BATTERY LEVEL WARNING CAME ON, THEN THE ENTIRE DASH LIT UP AND THE VEHICLE QUIT. AFTER A FEW ATTEMPTS TO RESTART, THE ENGINE CAME BACK ON. THE NEXT DAY AFTER I MADE A LEFT TURN, THE SAME THING OCCURRED, THE BATTERY LEVEL FLASHED ON THE DASH, THEN THE ENTIRE DASH LIT UP AND THE ENGINE SHUT DOWN. I WASN'T ABLE TO STEER THE VEHICLE TO THE SHOULDER OF THE ROAD. IT TOOK 5 ATTEMPTS BEFORE THE ENGINE WOULD RESTART. ON THE JUNE 18TH SOON AFTER I PULLED OUT OF MY DRIVEWAY ONTO A CITY STREET, THE SAME EVENT OCCURRED, THE DASH LIT UP AND THE ENGINE STOPPED, HOWEVER THIS TIME I WASN'T MAKING A TURN, BUT I HAD SLOWED DOWN BECAUSE ANOTHER VEHICLE COMING IN THE OPPOSITE DIRECTION HAD VEERED CLOSE TO MY SIDE OF THE ROAD.IT TOOK SEVERAL ATTEMPTS TO RESTART THE ENGINE, AND IT SOON CUT OFF AGAIN BEFORE I GOT IT BACK IN THE DRIVEWAY. WHEN THIS OCCURRED, THERE IS NO WAY TO GUIDE THE VEHICLE TO THE SIDE. I WAS VERY FORTUNATE THAT I WASN'T HIT. NOW I AM TOO SCARED TO DRIVE MY VEHICLE. *TR

FROM THE THAT I DROVE IT OUT OF THE DEALERSHIP I NOTICED THAT APPLYING THE GAS DID NOT GET ME THE INSTANT NEEDED POWER TO GET THIS 6-CYLINDER CAR MOVING. IN NOVEMBER THIS CAR WITH LESS THAT 300 MILES WAS BACK AT THE DEALERSHIP WHEN IT ALSO DEVELOPED A SURGE IN POWER AND A FLUCTUATING ENGINE REVVING... IT SPENT A MONTH AT THE DEALERSHIP BEFORE THEY COULD DETERMINE WHAT THE PROBLEM WAS. THAT PROBLEM MAY HAVE BEEN SOLVED BUT THE ACCELERATION IS STILL A CONCERN OF OURS WHICH WE NEED TO LIVE WITH FOR ANOTHER 2-YEARS WHICH IS THE REMAINDER OF OUR LEASE. *TR

I HAVE REPORTED PROBLEMS WITH THE TRANSMISSION AND REVVING UP WHILE DRIVING TODAY. BUT I GOT IN MY JEEP WENT DOWN THERE ROAD TO A STOP SIGN. THEN PRECEDED TO DRIVE AND THE JEEP JUST ROARED AND DID NOT ACCELERATE, I'M IN THE MIDDLE OF THE ROAD THEN HERE COMES TRAFFIC CLOSER. THE TRANSMISSION IS A PROBLEM. THERE IS NO FIXING, EVERY JEEP SHIP I GO TO, THEY DON'T FINE NOTHING. *TR

TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. THE CONTACT STATED THAT THE BATTERY WAS REPLACED THREE TIMES AND THE TRANSMISSION CONTROL MODULE WAS RESET THREE TIMES. THE CONTACT STATED THAT WHILE DRIVING AT UNKNOWN SPEEDS, THE ENGINE REVVED UP. THE CONTACT REMOVED HER FOOT FROM THE ACCELERATOR PEDAL AND THE VEHICLE INDEPENDENTLY ACCELERATED. THE CONTACT TAPPED THE BRAKES SEVERAL TIMES AND THE VEHICLE CAME TO A STOP. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO HOLDEN DODGE CHRYSLER JEEP RAM LOCATED AT 640 S GOVERNORS AVE, DOVER, DE 19904, WHERE THE TECHNICIAN WAS UNABLE TO DIAGNOSE OR DUPLICATE THE FAILURE. THE CONTACT ALSO STATED THAT THE OIL WAS TOPPED OFF MORE FREQUENTLY AND THERE WAS NO EVIDENCE OF A LEAK DETECTED. THE TECHNICIAN INFORMED THE CONTACT NOT TO TOP OFF THE OIL. THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000.