2019 Jeep Cherokee

OUR 2019 JEEP CHEROKEE LIMITED HAS JUST OVER 12K MILES. THE INSTRUMENT CLUSTER (DASHBOARD, RADIO SCREEN DISPLAY, AND GEAR SHIFT LIGHTS) GO BLACK OR DARK GREY, AND WE HAVE NOTHING DISPLAYED - SPEEDOMETER, GAS GAUGE, CLIMATE CONTROLS, MESSAGES, OR ANY OTHER SAFETY INFORMATION. WE ARE JUST DRIVING ALONG, AND THE INSTRUMENT CLUSTER JUST QUITS WORKING. THIS HAS HAPPENED FOUR TIMES NOW. THREE TIMES THE DISPLAY CAME BACK ON AFTER SEVERAL MINUTES, ONCE AFTER STOPPING THE CAR AND RESTARTING, WHILE ONE OTHER TIME IT DID NOT WORK AGAIN UNTIL WE STARTED THE CAR THE NEXT MORNING. THIS IS A SERIOUS SAFETY ISSUE, BECAUSE WE ARE DRIVING WITHOUT ANY VITAL INFORMATION. WE HAVE TAKEN OUR JEEP TO TWO DIFFERENT DEALERSHIPS WHO DID NOT FIX THE ISSUE BECAUSE THEY SAID THERE WERE NO ERROR CODES DISPLAYED. THEY STATED WE WOULD NEED THE JEEP AT THEIR DEALERSHIP INDEFINITELY AND THEY WOULD NEED TO DRIVE IT EVERY DAY UNTIL IT HAPPENED WHILE AT THE DEALERSHIP. WE EVEN POINTED OUT TO THE DEALERSHIPS THAT THERE WAS ALREADY A RECALL ON 2019 JEEP CHEROKEES FOR THE INSTRUMENT CLUSTER FAILING, BUT THEY SAID OURS WAS NOT ONE OF THE JEEPS IN THE RECALL. IF YOU GOOGLE "2019 JEEP CHEROKEE DASHBOARD DISPLAY PROBLEMS" OR SOMETHING SIMILAR, YOU WILL FIND DOZENS OF COMPLAINTS ABOUT THIS ISSUE.

AFTER LEAVING MY VEHICLE AT THE DEALERSHIP OVER NIGHT AND BEING TOLD I JUST NEED TO MAKE SURE I COME BACK IN 300 MILES TO RUN ANOTHER TEST SO THEY CAN CHECK THE LEVELS OF THE OIL , I EXPRESSED MY CONCERNS WITH THE SERVICE ADVISOR ABOUT FEARING FOR THE SAFETY OF MYSELF, MY AGING MOTHER, CHILDREN, UNBORN GRANDCHILD, AND HER FATHER ; SERVICE ADVISOR ASSURED ME ONCE I DROVE VEHICLE MY FEARS WILL ALL BE AT EASE BECAUSE IT WAS ALREADY TEST DRIVEN AND WAS "GOOD TO GO SAFELY" I RECLUCTANTLY AGREED AND WHEN GOT IN MY CAR IT DID NOT START AND ON THE 3RD TIME IT STRUGGLED TO GET ON AND SOUNDED LOUDER THAN I HAVE EVER HEARD IT -I WENT BACK INTO THE SERVICE DEPT AND REFUSED TO TAKE IT LIKE THAT

JAN (2X) & 3X THE FRST WEEK IN FEB. EXPRESSED CONCERNS BECAUSE I'VE BEEN TOLD ON NUMEROUS DIFFERENT OCCASIONS THAT IT WAS GOOD TO GO& ONCE I DRIVE IT I WOULD FEEL SO CONFIDENT, BECAUSE HE ALREADY TOOK IT FOR A DRIVE. BUT I NEEDED TO BRING BACK OIL CHANGE IN ABOUT 300 MILES AND THEN THEY'LL DO ANOTHER TEST TO SEE IF THAT IS ANOTHER RECALL ISSUE. I PURCHASED A BRAND NEW VEHICLE WITH 29 MILES FROM YOUR DEALERSHIP BECAUSE I DO NOT HAVE THE TIME TO BE WORRIED ABOUT VEHICLE ISSUES ESPECIALLY SINCE MY BOTH MY DAUGHTERS ARE LEARNING TO DRIVE IN THIS VEHICLE. MY 15 YEAR OLD PREGNANT DAUGHTER DRIVES THIS VEHICLE MORE THAN I DO BECAUSE I'M AT THE OFFICE AND SHE RUNS MY ERRANDS AND I DO NOT FEEL COMFORTABLE EVEN ALLOWING THEM TO BE A PASSENGER LET ALLOW DRIVE IT TO AND FROM THEIR PRACTICES WHEN I HAVE TO WORK. WELL, I WAS REASSURED AGAIN JUST TO BRING IT IN WHEN IT NEEDS AN OIL CHANGE (300 MILES AWAY) IN MOTION RECALL ID#: 286936

FAST FORWARD TO NOV OR DEC OF 2020- MY VEHICLE DID THE SAME THING, COMPLETELY SHUT DOWN WHILE I WAS DRIVING ON THE EXPRESSWAY. ON I35 GOING ABOUT 65-70 MPH. AGAIN, I CALLED THE DEALERSHIP WAS TOLD IT SOUNDED LIKE A MAINTENANCE PROBLEM.. A FEW WEEKS LATER, MY TEENAGE DAUGHTER WAS DRIVING TO PICK UP HER SISTER AT PRACTICE SHE CALLED ME TERRIFIED BECAUSE THE VEHICLE SHUT DOWN MID DRIVE AND WHILE SHE WAS AT TRAFFIC LIGHT I SHOWED THE SERVICE TECH THE VIDEO OF THE VEHICLE DOING THIS& HE TOLD ME THAT I NO LONGER HAD WARRANTY-IT WAS GOING TO COST ME $150 JUST FOR THE DIAGNOSTICS. I LEFT MY VEHICLE THERE FOR 3 DAYS, IN THOSE 3 DAYS I GOT SALESMAN CALLS ASKING TO TRADE IT IN AND NO CALLS FROM SERVICE NOTIFYING WHAT WAS BEING DONE TO MY CAR. THEN GET A CALL FROM SERVICE SAYING IT WAS GOING TO COST $400 TO FIX AND I NO WAS PAYING FOR ANOTHER FINANCIAL MESS WITH ANOTHER VEH; REC'D CALL FROM SER. EMPL. NOTHING WRONG WITH VEH- MISTAKEN MY CAR'S P/K WITH AUTO JUST NEED TO PUT MY AUTO BACKTHIS IS EXTERMLY UNSAFE BECAUSE I HAVE BEEN TEACHING MY DAUGHTERS HOW TO DRIVE THEY WOULDNT KNOW HOW TO RESPOND

WHILE IDOL AT LIGHT DOVE & 29TH ST MCALLEN TEXAS VEHICLE TURNED OFF AND STALLED (RECALL ID#286936) IN HEAVY CONSTRUCTION ON INTERSECTION INCREASED THE UNSAFE CONDITION FOR MY PASSENGERS (ALL CHILDREN) THEN STARTED I DROVE ACROSS THE INTERSECTION- MID DRIVE STEER WHEEL LOCKED LIGHTS BLINKINING VEHICLE ENGINE SHUT DOWN WHILE DRIVING VEHICLE CALLED DEALERSHIP SAID TO BRING IT IN THERE WERE A LOT OF RECALLS ON ABOUT THIS OR I NEEDED AN OIL CHANGE. THAT DAY I WAS DIAGNOSED WITH SINGLES AND ENDED UP SPENDING THE NEXT 2 WEEKS AT HOME. ALL OF THESE APPEAR TO BE RECALL AND CREATED UNSAFE CONDITIONS NOT ONLY FOR MYSELF, MY CHILDREN, AND THEIR TEAMMATES (MY OTHER PASSENGERS) BUT FOR OTHER DRIVERS IN HEAVY TRAFFIC AND CHILDREN RIDING THEIR BIKES I HAD TO HONK TO CATCH THEIR ATTENTION AND PUT ON MY HAZARDS LIGHTS SO THE VEHICLES BEHIND ME WOULD NOTICE I WAS STALLED AGAIN ON DOVE AND 29TH ST THOURGHOUT ALL THIS TIME I KEPT GETTING CALLS TO PURCHASE EXTENDED WARRANTY NEVER REC'D CALL OR TEXT ABOUT RECALL UNTIL FEB. 1ST, 2021THAT WAS THE FIRST TIME I REC'D NOTIFICATION IN WRITING VIA TEXT ABOUT RECALL

2019 JEEP CHEROKEE IS DOING EVERYTHING THAT THE POWER TRAIN RECALL WAS LISTED FOR IN 2018 BUT THIS VIN WAS NOT COVERED UNDER THE RECALL. MY VEHICLE HAS BROKE DOWN MULTIPLE TIMES WITHOUT WARNING AND I HAVE EVEN BOUGHT A NEW BATTERY JUST TO FIND OUT THAT WAS NOT THE PROBLEM. THE MOST RECENT TIME IT BROKE DOWN IT WAS STATIONARY, ALL WARNING LIGHTS CAME ON ACROSS THE INSTRUMENT PANEL. THE WARNING LIGHTS HAVE FLASHED LIKE THAT BEFORE WHILE IN MOTION ON HIGHWAY AND CITY.

BOUGHT A USED 28K MILE 2019 JEEP CHEROKEE FWD ON DEC 20TH 2020. TOOK IT THROUGH A CAR WASH FIRST WEEKEND OF JANUARY 2021. AT END OF WASH WHEN YOU ARE SUPPOSED TO TAKE IT OUT OF NUETRAL AND INTO DRIVE THE TRANSMISSION WOULD NOT ENGAGE. I COULD HEAR IT SPINNING BUT NO ACTION. I WAS ABLE TO COAST FORWARD TO GET OUT OF THE WAY OF OTHERS LEAVING THE CAR WASH.THINKING IT WAS A FLUKE I TOOK IT BACK FOLLOWING WEEKEND. SAME THING HAPPENED. I COASTED TO A SAFE PLACE TO PARK. NO PROBLEMS WITH BRAKES. LIGHTS HAD BEEN FLASHING ON SHIFTER PANEL BUT HAD STOPPED BEFORE I READ WHAT WAS SAID. TOOK CAR TO DEALERSHIP. THEY SCOPED IT AND REPORTED NO PROBLEMS. SAID IT WOULD BE NECESSARY TO PUT CAR IN PARK , TURN CAR OFF AND RESTART AGAIN TO RESET COMPUTER WHICH WAS CONFUSED BY WHEELS TURNING IN NUETRAL THROUGH CAR WASH. SAID THEY HADNT HAD OTHER SUCH ISSUES. IVE NEVER OWNED A CAR WITH THIS ISSUE. I'M OF SOUND MIND BUT WAS VERY HARRIED AT THIS EVENT KNOWING OTHER CARS WERE RIGHT BEHIND ME !! DOESN'T SEEM RIGHT. PLEASE LOOK INTO THIS. I CAN'T HAVE BOUGHT THE ONLY 2019 JEEP CHEROKEE FWD VEHICLE WITH THIS ISSUE.

WHEN COMING TO A STOP LIGHT OR TO TURN MY VEHICLE SHUTS OFF AND NOW AS I WAS TRYING TO LEAVE THE PARKING LOT IT COMPLETELY SHUT OFF AND WOULD NOT START BRAKE BECAME HARD TO THE POINT WERE THE PEDDLE DIDN'T MOVE AND THE ENGINE LIGHT WAS FLASHING AS WELL AS THE BATTERY LIGHT. WHEN ENTERING THE FREEWAY AND WAITING TO MERGE MY VEHICLE SHUT OFF LUCKILY I WAS ABLE TO START IT BACK UP AGAIN.