2019 Jeep Cherokee

There has been a safety recall issued since January 16, 2025. Today's date is August 11, 2025. To this date there is still no remedy available. I own two Jeeps with this same recall as part of my business. I am losing close to $3,000 in revenue per month between the two. I'm quickly approaching lost revenue of $21k. Is there a time requirement for manufacturers to address their safety recalls? Seven months is far too long. Thank you.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000(Power Train); however, the part to do the recall repair was unavailable. An unknown dealer was contacted and confirmed that the recall parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds, the vehicle jerked abnormally. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 30,000.

My car started making a grinding noise when making a sharp right hand turn. I took this to a garage and was told the PTU is faulty. I have since found out there was a recall for this on Jeeps manufactured until Feb of 2019. Mine was manufactured in March of 2019 and has the same issue as in the recall. The PTU has been ordered but is on back order. If possible, please look into expanding the dates of manufacture for this recall as I know of 2 other Jeep Cherokees one of which was manufactured the same time as mine that have this same issue.

The Power Transfer Unit and Transfer Case Assembly failed, it is currently available for inspection. The vehicle experienced unexpected loss of motive power at highway speed, additionally there was a noticeable front-end vibration and resulting dangerous change in drive quality. Finally, there was a loss of park function. The vehicle problem was confirmed at the dealer and is currently waiting a complete replacement of the Transfer Case and Power Transfer Unit. There was no warning prior to the problem, the Service 4WD warning lamp did not illuminate until approximately 1 week after the problem. Immediately after the initial front-end vibration and loss of power I took the vehicle to a mechanic, and they couldn't replicate the issue. It was determined the brake pads could have caused the vibration. Upon the second incident and when the service 4WD light came on I took the vehicle to the dealer where the service department determined it was the transfer case and PTU.

Jeep power transfer unit failed while driving. Vehicle cannot be driven safety. I had to quickly move to the shoulder of the road. Vehicle can only be driven at 10 mph or less. Chrysler Group (Stellantis) admits the part is defective and had a campaign to replace. I have been without use of the vehicle since the end of May and Jeep keeps the part on backorder.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (POWER TRAIN); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The contact was fearful of driving the vehicle due to safety concerns.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving approximately 60 MPH, the message "Service 4-WD" was displayed. The contact stated that the failure also occurred during cold starts. The vehicle was taken to a local dealer, where it was diagnosed and determined that the PTU needed to be replaced. The contact was advised that there was a recall related to the failure, but the VIN was not included. The vehicle was not repaired. The manufacturer was contacted and confirmed that the VIN was not included in NHTSA Campaign Number: 25V011000 (Power Train). The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 60,000.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that while driving 70 MPH, the vehicle lost motive power. The message "4x4 Malfunction" was displayed. The vehicle was towed to the dealer, where it was diagnosed that the power transfer unit (PTU) had failed and needed to be replaced. The dealer informed the contact that although the recall parts were not yet available, the parts could be ordered under the warranty of the vehicle. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 65,000.

I’m reporting a Power Transfer Unit (PTU) failure on my 2019 Jeep Cherokee Limited 4x4. I recently took the vehicle in for inspection after noticing performance issues, and it was diagnosed with a failing PTU. After researching this problem, I found that Jeep has issued a recall for PTU issues on certain 2014–2019 Cherokees, but my vehicle is not included in that recall. This is frustrating because I’m experiencing the same exact issues described by those whose vehicles were recalled—loss of power to the wheels, difficulty accelerating, and major safety concerns when driving. My Jeep has around 90,000 miles and has been well cared for with no prior major mechanical problems. This is the first significant issue I’ve had, and it’s a serious one. It’s clear this problem is not isolated to just the VINs currently covered under the recall. Jeep’s response so far has been to deny responsibility based on recall limitations—even though the defect is clearly present in my vehicle. I believe more owners are going to experience this same failure if their vehicles haven’t already, and they’re being left to pay for something that should be covered. I’m asking the NHTSA to investigate whether the scope of this recall needs to be expanded. This is a known defect, and there is no reason owners like me should be excluded from repair coverage just because our VINs didn’t make the original list—especially when the symptoms and failures are identical.