2019 Jeep Cherokee

This Jeep suddenly started smoking while driving. Driver immediately pulled over and noticed oil all over on ground. Towed to mechanic and the transfer case has a large crack and the rear differential is bad. Repairs exceeding $4000. Also, on a regular basis the car loses power while driving. Driver has to pull over and restart car. This has not been fixed yet. Not sure what it is. Both issues are known issues for Jeep Cherokees and also this year Jeep. Yet there is no recall for this VIN number. The costs for fixing this and the dangers are unacceptable. Scared about the power loss and not sure what my mechanic will find. This car should be included in the recalls for both issues. I am super disappointed in Jeep. I filed a report with Jeep cares and will also be contacting the attorney general and a consumer attorney. These issues need to be included in the existing recalls for this VIN number. Also, mechanic had to get a refurbished transfer case because there is a backlog of new transfer cases. Clearly this is a big issue.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving 70 MPH, the vehicle experienced reduced power temporarily, with the messages "4WD Unavailable - Service" and "Service 4WD" being displayed. The vehicle was taken to the dealer, where it was diagnosed that the PTU had failed and needed to be replaced. The contact related the failure to NHTSA Campaign Number: 25V011000 (Power Train); however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 106,000.

Rear differential was replaced on 8/2/23 under warranty due to banging and vibration . Since then I feel that problem on 8/2/23 was caused by the transfer case issues, slowing down the jeep would bang when coming to a stop, as if someone hit us from behind. Whet to the dealer today 9/3/25 and the told us we needed a new transfer case and other related issues.

I was at a red light, the first in line, and when the light turned green, I pressed the gas, and heard a horrible thud(thinking someone hit me because my car rattled) and then the car would not move forward. Each time I pressed the gas, nothing moved. I put it into park and back to drive, nothing. I put it in reverse and nothing. I put it in manual, and nothing. I even switched to sand, snow, etc, and nothing. Every time I revved the motor it did not move. It remained on, and revved the engine, but would not move. I have never had any signals (sounds, emergency lights, etc) come on in the four years I've had this vehicle. It did have a recall on it and supposedly was repaired the day I purchased the vehicle. I had it repaired by the same place it was purchased (and where the recall was fixed) and the head service guy told me I needed to contact Mopar to let them know of this and they denied anything..My 2019 Jeep with (at the time of this) had only 96964 miles on it should not have had this occur! If I'd have been on the express way (instead of a very busy intersection at rush hour) this would've been catastrophic for me and others!

on multiple occasions when driving and trying to increase speed (such as after pulling out of my driveway) the car makes a sudden jerking almost or like something "misses" and it slows down and takes a couple seconds to regain again. On the most recent occasion, the engine light then came on and wouldn't go off. The code when tested, said it had to do with the transmission.

I was traveling on [XXX] , a major highway from PA to NJ, when my car had a catastrophic explosion, without any warning, while I was driving. The car was running smoothly prior to the explosion. I do not know how I made it to the shoulder because once there I could not move the vehicle. I was on the shoulder and tractor trailers driving 70-80 mph were coming toward me and crossing over the white line into the shoulder. I truly thought I was going to be hit and killed. I had the car towed to my mechanic who informed me that the explosion occurred in the Transfer Case which could have caused a crash injuring myself and other drivers on the highway. My mechanic suggested to have the vehicle towed to a Jeep dealership for further investigation and repairs knowing that Jeep Cherokees from 2017 - 2019 had failed Transfer Cases installed. The dealership has informed me that I am responsible for the parts and labor because the power train warranty ran out and my VIN number is not part of the recall. I have incurred towing expenses, rental car expenses and diagnosis fees and I am still without my vehicle. The quote I was given is for $3400.00 plus tax. This occurrence happened due to no fault of my own. I feel that the recall should be expanded to include my vehicle. There is no loaner care available to me from the dealer and now they cannot get the parts needed until 9/13. This car is low mileage, and this should never have happened. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)