2019 Jeep Cherokee

The service 4-wheel drive light warning light came on. It is a PTU issue that Jeep has recalled 63K vehicles on in February. My jeep has been sitting in the shop since 9/8/2025 with no anticipated date of receiving a part. It is unsafe to drive the vehicle; therefore, I have been without a vehicle for almost 2 months. Jeep is aware of the issue and is doing nothing to correct the issue.

The 4WD service light keeps coming on and off in my 2019 Jeep Cherokee Latitude Plus. The obd2 code c1494-92 displays. This is directly related to a Power Transfer Unit (PTU) issue. There was a recall issued in January of 2025 (recall 01C). However, I am being told that my VIN is not covered under this recall. I contacted the manufacturer (Jeep) and there were not able to give me a reason why the 01C recall does not cover my vehicle. The NHTSA referred me to the manufacturer. But I keep getting the runaround and nobody is providing me a clear answer on this issue.

I have a 2019 Jeep Cherokee with only 30,000 miles. The car is mostly used to drive to and from work. Nothing crazy. The SVC 4WD light came on. I took it to a JEEP dealership. They said, “Transfer Case - Clutch Pressure Regulating Solenoid: C14A7-97 - PTU Motor-Component or System Operation Obstructed or Blocked, FOUND THAT THE TRANSFER CASE COLLAR SPLINES ARE GONE, WE NEED TO REPLACE THE TRANSFER CASE ASSEMBLY.” Like others have posted, a similar recall was issued but they said it doesn’t apply to my car. However, SO many people are having this issue the parts are on back order. They want to charge $13,000 to fix it. How is this possible with a car that has only 30,000 miles, no accidents, and regular maintenance?

When driving I experienced the loss of power when trying to accelerate. My Jeep began to exhibit a loud noise and vibration which sounded like a "Jack Hammer" being used. There was a smell like something was burning, there was jerking, grinding, making clunking noises and happened each time I was making a turn or trying to accelerate. This put my safety and other drivers safety at risk because it could have caused an accident especially with the loss of power. My wheels can lock up and this will cause me not be able to steer or have control over my vehicle. This can cause harm to myself and others which can include death of either party. I do have fluid that leaks from under the vehicle and the burning smell comes through the car vents. The problem has been reported to a confirmed Jeep dealership, Fred Frederick with no resolution because they are still unable to obtain the parts. I contacted them as soon as I was notified of the recall which was January 23, 2025. My AWD light does come on and off but I am uncertain of the dates. My Jeep Cherokee has the 2.4L Turbo engine. I also notice that the FCW does not operate properly as before and since this incident, I am not able to drive my vehicle due the unexpected loss of motion/power while driving and to prevent further damage.

Jeep has issued a recall notice for this make/model on the power train unit. My car is experiencing the exact same issue however my VIN# is not included in the database for this recall. As a result, Jeep is saying that they will not cover the expense of the repair. This is a known issue and my car falls under the guidelines of make, model and year of this recall. Why is this not covered under the standard recall practices?

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (POWER TRAIN). However, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

First brake switch stopped working. I could not move vehicle and had to have it towed to dealer where the brake switch was replaced. Now less than year later I get a SVC 4WD notice.this happened right after I had my vehicles oil changed and tires rotated. I am told I now have a faulty PTU actuator that must be replaced for almost $2k. I have a 2019 Cherokee L with 88,500 miles.

The "SVC 4WD" indication light comes on and off over that last 3 weeks. At times on the hightway I hear a loud noise with vibration, and loss of powe when driving. I took my 2019 Jeep Cherokee to Chrysler Dodge Jeep Ram Fiat of Morgantown on 10/13/2025 for diagnostic inspection for this issue. The dealership advised that I needed to replace PTU assembly. There is currently a recall NHTSA 25V-011 (OEM 01C) of which Jeep Cherokee's built between 10/11/2016 and 02/20/2019 were affected. Recall cites this issue may cause vehicle to crash or injure others outside the vehicle. My vehicle was built 03/18 (within the timeframe), however, my VIN number does not return as having any recall notices, even though I am experiencing the exact issues described in the recall. I would request an investigation into whether my vehicle should be included for this issue. My vehicle is available for inspection upon request.