2019 Jeep Cherokee

I am reporting an open safety recall on my vehicle that has had no available remedy for over a year. My 2019 Jeep Cherokee is subject to Recall 01C, which warns of potential loss of power and loss of park function. Due to this defect, my vehicle’s 4-wheel drive system is currently inoperative. I live in Minnesota, where 4WD is necessary for safe winter driving. The loss of 4WD significantly affects the safe operation and intended use of the vehicle in snow and icy conditions. The recall notice has repeatedly stated that a remedy would be available by a certain date, but each time the date passes it is pushed back again. There has been no repair available despite the recall being open for more than a year. While I have not yet experienced a complete loss of power or park function, the recall states this is a possibility, and I am concerned about the safety risk this presents. The vehicle is currently being operated with a known safety defect that cannot be repaired. I am requesting that this issue be reviewed, as the prolonged lack of a remedy for a safety-related recall is creating an ongoing safety concern and hardship.

The Power Transfer (PTU) unit exploded while driving on the highway, upon inspection from the Jeep dealership it was found with multiple cracks on the PTU housing and even described in the service report from the tech that the PTU exploded. The car experienced sudden loss of power and if other cars were around I could of been rear ended. This part has recalls on other Jeep Cherokee models (Safety Recall W47 / NHTSA 20V-343) but my particular VIN does not fall under this recall. They're were not any warning lights on or symptoms that pertained to a possible faliure of the PTU.

Service 4WD light came on and stays on. Odometer flashes continuously. No 4 wheel drive functions operate. Dealer scanned for codes. Determined the transfer case control module was defective. Replacement did not fix the problem ($600.00). Then the fix was new tires because the front tires were worn more than the rear ($ 1000.00). That did not fix the problem either. Now we wait for the recall to materialize. The recall came out a year ago ( JAN 2025). Still no parts or fixes available for this problem.

To Whom It May Concern, I am submitting a safety complaint regarding my 2019 Jeep Cherokee Limited due to ongoing defects that create unsafe driving conditions. Vehicle Information: •Year/Make/Model: 2019 Jeep Cherokee Limited •189,000 Safety Issues: My vehicle has experienced repeated and unpredictable failures, including: •Loss of power while driving •Electrical instability and voltage fluctuations •Auto Stop/Start system malfunction •Hard and delayed transmission shifting •“Service Shifter” warnings and parking brake alerts (P with exclamation point) •Intermittent stalling and hesitation These issues occur without warning and significantly impair the vehicle’s ability to accelerate, shift, and operate safely in traffic. Recall Concern: I am aware that 2018–2019 Jeep Cherokee vehicles were recalled for transmission, powertrain, and electrical defects, including conditions that can cause loss of propulsion and unsafe shifting. My vehicle exhibits the same symptoms described in those recalls; however, my VIN has not been included. Repair History: I have contacted the dealership multiple times. The primary response has been battery replacement, which did not resolve the issues. No permanent repair or root cause has been identified. Safety Risk: Loss of power, transmission malfunction, and electrical instability while driving present a serious safety risk and increase the likelihood of a collision. I respectfully request that NHTSA review this complaint and investigate whether my vehicle is affected by a safety-related defect consistent with known recalls for this model Sincerely [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train). The contact stated that while driving approximately 65 MPH, the vehicle lost power and failed to accelerate as intended. The vehicle was towed to a dealer, where it was diagnosed, and determined that the PTU needed to be replaced. The vehicle was not repaired because the part was not yet available. The vehicle was then taken to an independent mechanic, where it was diagnosed and determined that the PTU needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 103,000.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train). The contact stated that on several occasions while driving at various speeds, the vehicle jerked and hesitated, but the engine continued to rev, and the RPM was very elevated. The contact stated that during the 6th failure, the check engine warning light illuminated for several seconds and then disappeared. The vehicle was taken to an independent mechanic, but the failure was not duplicated. The vehicle was taken to a dealer, but the part for the recall repair was not yet available. The manufacturer was notified of the failure. The failure mileage was 60,000.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at various speeds, the 4-WD warning light illuminated. The vehicle was taken to a local dealer, where it was diagnosed, and determined that the PTU needed to be replaced. The vehicle was not repaired due to the cost. Upon further investigation, the contact related the failure to NHTSA Campaign: 25V011000 (Power Train); however, the VIN was not included in the recall. The manufacturer was made aware of the failure. The failure mileage was approximately 114,000.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving approximately 20 MPH, the vehicle stalled with the “Service 4-WD” warning light illuminated. The vehicle was able to be restarted; however, the failure persisted. The vehicle was taken to a dealer, where it was diagnosed and determined that the power transfer unit (PTU) had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 140,000.

In July of 2025 the srv 4x4 warning light came on a clanking sound began happening while driving. Eventually my jeep would begin shifting gears really hard. My local jeep dealer service dept. diagnosed that the PTU was failing. There was a recall in the recent months but my VIN was not on the recall list. They offered a good faith repair estimate of $2,500 plus tax to fix it and ordered the parts which were on a long backorder. Its now January 2026 and the parts are still not in yet. I should not have to pay $2,800 for a part that has been recalled on the same vehicle, make and model in recent months and I can't even have it repaired in a reasonable time. Very poor customer service Chrysler Jeep!

The contact owns a 2019 Jeep Cherokee. The contact stated while driving 50 MPH, the vehicle started vibrating abnormally. A dealer was contacted. The vehicle was taken a dealer where it diagnosed and determined that the PTU needed to be replaced. The vehicle was not repaired. The failure had occurred twice. The contact related the failure to NHTSA Campaign Number: 25V011000 (POWER TRAIN); however, the VIN was not included in the recall. The manufacturer was notified of the failure but offered no assistance. The failure mileage was 56,221.