2019 Jeep Cherokee

While driving home from Church Sunday afternoon, I was on the highway driving 65 mph. Suddenly, and without warning lights or any other ability to know or prepare for the catastrophe about to take place, my 2019 Cherokee Trailhawk lost all control and function in the drive-train and braking. The rear differential completely froze, forcing the vehicle to skid recklessly without operator control or ability to brake. Steering was near impossible as the car veered first to the guard-rail on the median, and then across 2 lanes of traffic towards the guardrail on the shoulder. A terrible accident was avoided by an alert and skillful driver who was behind me. After what i later came to find out from the dealer (having the vehicle towed) was the rear drive train gears sheered, I was able to bring the vehicle to a stop on the shoulder.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the vehicle independently accelerated. The “Service 4WD” warning light was illuminated. The contact pressed and held down the brake pedal to stop the vehicle. In addition, the contact stated that when the vehicle stopped, the vehicle rolled forward. The contact turned off the vehicle. The contact stated that while attempting to start the vehicle, the vehicle started. No warning lights were illuminated. The vehicle was taken to the dealer where it was diagnosed with the failure of the transfer case, rear differential, and the engine oil cooler. The contact was informed that the transfer case, rear differential and engine oil cooler needed to be replaced. The vehicle was not repaired. The contact stated that on March 4,2026, the vehicle was taken to the dealer to be repaired under NHTSA Campaign Number: 25V011000 (Power Train). The contact stated that the vehicle was not inspected, and the recall repair was not performed; however, the recall was marked as completed by the dealer. The contact was informed that the failure was not associated with the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 176,465.

The ptu, rear differential and the sensor are no good. The dead spot in the pedal has been there since it was bought brand new. The ptu bucking and banging into gear and power loss got worse and I have complained for 5 years to you about this specific vehicle. The badPTU resulted in the rear differential cracking and sensor needing to be replaced. The Jeep has sat at the dealer for 49 weeks, 3rd week of April 2025 waiting for parts as they could not get these parts in due to them being on back order for the recalls on these parts. I cannot drive the vehicle as it is a death trap. The parts are insanely expensive, and this should be covered under the recall as there are 63,000 Jeeps made in 2019 that have been recalled. THIS JEEP NEEDS TO BE RECALLED!!! I am paying on a dead horse. $10,000 for a vehicle I CANNOT DRIVE and nor will be able to in the near future and another $10,000 left to pay on it.. Now my new battery is shot, my brakes and rotors that were done the first week of April 2025, just 2 weeks before leaving it at the dealer also have to be replaced according to the dealer. This is a bunch of [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The service 4WD light came on and vehicle doesn’t have 4WD capabilities right now because the PTU is bad. They also can’t get the part because so many people are having the same issue. I have a Jeep for the 4WD capabilities and had difficulty driving to work during a winter snow storm because the dealer can’t fix it because too many people need the part. Other Jeeps are under recall for the same issue.

I was driving on the highway going approximately 75mph, everything was 100% normal. All of a sudden, and at once, my steering wheel started to shake, the car lost power/acceleration and speed quickly dropped. The engine was making loud noises. We pulled over, called my mechanic I've had for 35yrs. We were able to get the car to the garage driving very slowly, it wouldn't go above maybe 30mph. My mechanic initially did a diagnostic test which indicated issues with coils??After further investigation he, and 2 of his fellow mechanics determined it was a much more serious issue that has resulted in a total malfunction of the motor. I bought my car in 2021 with 46,740 miles on it, it currently has 84,756 miles. I still owe $4349.63, 1yr left on my loan. My mechanic said he is aware of a number of recalls on jeeps . I looked up my VIN bought found nothing. Similar issues, but nothing with that VIN.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving approximately 30 MPH, there was a grinding sound coming from the rear of the vehicle. The vehicle stalled and failed to drive forward. The vehicle was later towed to the local dealer to be diagnosed. The contact was informed that the PTU had failed and needed to be replaced. The contact was informed that the vehicle was not included in NHTSA Campaign Number: 25V011000 (POWER TRAIN). The vehicle was not repaired. The failure mileage was 93,000.

Warning light indicating "SVC 4WD" came on. Drive became erratic. Immediately took to Jeep dealer and found that PTU had failed though this VIN apparently not covered by ongoing recall (01C) of vehicles of the same year, make, and model. Parts to make repairs unavailable and on indefinite backorder. Seems clear that recall 01C should have been much broader and covered all vehicles with this well-known and frequent catastrophic failure. Vehicle essentially rendered inoperable and unusable and no projected date from manufacturer for receiving needed parts. Utter collapse of supply chain.

I have a 2019 jeep cherokee limited vin# [XXX] There is less than 65000 miles on it and the ptu has gone bad, I have been told by dealer its the same ptu with same issues that's apart of the factory recall for the 2017 - 2019 models jeeps however my specific model has not been recalled but its the same part INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The PTU assembly has failed internally. The repair shop has collected a DTC as well which is C14A7-97 "PTU obstructed." The vehicle is available for inspection, but the repair shop has not disassembled the unit as disassembly is not required based off the symptoms and trouble code populated, the only repair for this is PTU replacement. If the vehicle had continued to be driven, there is a possibility of the PTU assembly breaking internally to a degree to cause damage to itself and the transmission, POTENTIALLY, causing a sudden deceleration, loss of power or a jerking motion. Yes, the concern has been confirmed by the dealership and vehicle is still currently at the dealership. It has only been inspected by the dealership at this point in time. Yes, the "Service 4WD" warning light illuminated in the instrument cluster. The light is still on and it generated an active code of C14A7-97 indicating internal PTU failure. The shop/dealership has had our vehicle for going on 5 months (since November 13, 2025) with no date of repair in sight. This is our only car/transportation and so expenses on transportation and inconvenience has been high during this period of time. We need all repairs for the Jeep covered and we need a rental car covered by the Manufacturer of the Jeep.