2019 Jeep Cherokee

The contact owns a 2019 Jeep Cherokee. The contact became aware of a fluid leak on the driveway. The contact inspected the rear of the vehicle and discovered that the fluid leak was coming from the transmission case. The contact associated the failure with an unknown recall. Neither the dealer nor the manufacturer was contacted. The vehicle was not diagnosed or repaired. The failure mileage was approximately 80,000.

rear differential casting deuterated. Retainer ring gone-snap ring land eroded. RDM clip is missing. in need of right rear suspension knuckle and bearing parts. diagnosed by Friendly of Rome New York 7/30/2025. Found during annual inspection. No warning messages or failure prior to this date. New rear differential due to arrive 4/2/2026, Friendly Jeep Rome NY at my expense. Risks: catastrophic failure rear wheel lockup, loss of vehicle control and drive shaft breakage.

The failure involves the drivetrain system, specifically the Power Transfer Unit (PTU) and rear differential. The PTU is under Safety Recall 01C. The differential damage is present and the vehicle is available for inspection upon request. This issue creates a safety risk due to potential loss of drive power and malfunction within the 4WD system, which could affect vehicle control, especially during normal driving conditions. The problem has been evaluated by a Jeep dealership. The dealership confirmed drivetrain-related issues and stated they cannot rule out that the unresolved recall condition contributed to damage within the drivetrain system. The vehicle has been inspected by the dealership service department. The manufacturer has been contacted and a case was opened and denied without conclusive proof that the failure is unrelated to the recall. Prior to failure, the vehicle displayed an active “Service 4WD” warning message, indicating a fault in the drivetrain system. This warning has been present and is ongoing. This vehicle had an unresolved safety recall (01C) due to no remedy being available at the time. The vehicle continued operating with a known defect and is now experiencing failure within the same system. The manufacturer has denied responsibility despite the dealership being unable to rule out a connection.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the vehicle experienced loss of motive power. There was no warning light illuminated. The vehicle was able to be restarted. The contact also stated that the vehicle had failed to start occasionally. Additionally, the contact stated that the vehicle had unexpectedly shifted into neutral(N) while driving. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 131,000.

My 2019 Jeep Cherokee Latitude Plus is exhibiting a persistent metallic rattling and grinding noise originating from the Power Transfer Unit (PTU) and the propeller shaft interface. The noise is most prominent during acceleration and coasting at speeds under 20 mph. Confirmed through Dr. Auto LLC, in Warren, OR. That it is in fact PTU unit attached to the propeller shaft. Plan to go through a dealership soon. ​This failure mirrors the symptoms described in NHTSA Recall 23V-302 (FCA Recall 01C). Although my specific VIN is currently not included in this recall, the mechanical symptoms—specifically vibration and grinding at the PTU output—indicate a premature failure of the input shaft splines. ​This presents a significant safety risk, as the failure of these splines can lead to an abrupt loss of motive power while in motion and a loss of the "Park" function, which could lead to an unintended vehicle rollaway. I am requesting that the NHTSA investigate whether the current recall scope should be expanded to include additional 2019 Jeep Cherokee units, such as mine, that were manufactured with the same defective PTU components. Im afraid to lose power to my wheels while im driving with young kids in my vehicle and I am afraid to lose parking function that could injure someone or cause property damage.

NHTSA CAMPAIGN NUMBER: 25V011000 PTU RECALL has been addressed by local dealership 2xs. They have ran the update and receive no errors however they continue to experience loss of power when excelerating and loud grinding noises as described. Currently the dealership still has my keep until there is a fix. I’ve contacted the manufacturer whom said there is nothing they will do if there is no error after the software update. I’m out of factory warranty and there is no reason I should be held responsible financially to fix a recall. I’ve read many other threads online that this has happened to others. I’m looking for some guidance as my Jeep Cherokee 2019 is unsafe and is going to cause an accident. Thanks [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Power Train- error message stating 4x4 is unavailable, message will appear anytime between when first starting the car to active on the road. While active, there sounds like there’s some sounds coming from the rear tires before message appears. This issue has been consistent since purchasing the car at 76k mileage. Airbag- at random and then noticeably when hitting some bumps, dash light stating “Service airbag system”

When going over bumps such as speed bumps or bumps in the road there has been a clunking noise and sometimes a grind, for a few seconds.With this the ABS light also comes on. Then goes off. This has went on for the past 6-7months. Its not every time,it is very random. It will do it and not again for a while. On 3/16/26 the SVC FWD warning light came on while driving. After restarting it it takes about 30seconds and it comes back on and stays on until the vehicle is shut off. There has been a couple times the vehicle has hesitated to go forward when the gas was pressed. I have taken it to an auto shop and they found code: C14A7-97 for PTU failure. They recommended to contact Jeep since there is a recall for that year. When the dealer checked my VIN it does not fall under the recall. I am afraid of driving it as I don't want it to stall on me or cause an accident as I usually have my young child with me. The shop said it would be around $6000 to repair. If not under the recall.

About a year ago (2025 at about 65,000 miles) the first warning light that came on was the check engine light, but it only came on once,then went out. The next time we drove the car, the indicator light was the 4 wheel drive was unavailable/needed servicing. We took it to a very respected mechanic who gave us the bad news that it was the Power Transfer Unit, the cost would be upwards of $3,500 and that the part would take at least 6 months due to a backlog. WE NEVER, EVER USED THE FOUR WHEEL DRIVE! How does a part we never used go bad? The vehicle has started to occasionally act like it doesn't want to shift but eventually does with a jerk forward. Now we hear there is still no recall for our vin. Why would anyone buy a vehicle with 4 wheel drive if we're not going to be able to depend on it being available. I have always loved Jeeps but the type of responses (or lack thereof) we have received from several CJP dealerships will cause us to shop anywhere but a Jeep dealership. "You didn't buy it here .Why would we help you with anything? Not our problem." The Lithia dealership in Eugene, Oregon doesn't even have a real person answer the phone and has never returned one of our many phone calls. Same with computer generated requests. Complete radio silence. We live over an hour away from the dealership where we bought this piece of crap. We paid this expensive vehicle off early and this is how we should expect to be treated by the cheats who sold it to us? If this vehicle is not recalled/repaired for free, we will never own another and we will make sure we warn others of what they can expect if they do. Shame on all of you for not making this right for so many that depend on their vehicles to get them safely to their destinations.