2019 Jeep Cherokee

TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING AT VARIOUS LOW SPEEDS, THE ENGINE SEIZED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO LENOIR CITY CHRYSLER DODGE JEEP RAM (1206 E BROADWAY ST, LENOIR CITY, TN 37772, 865-321-8418) TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOTIFIED AND STATED IF THE DEALER COULD NOT FIND A FAILURE, THEN THEY COULD NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 3,000. *DT CONSUMER STATED OIL LEVEL WAS VERIFIED FULL BY SERVICE TECH AND CONSUMER, JEEP HAS 3200 MILES NOW IS STILL FULL OF THE FACTORY OIL AND HAS NEVER ANY ADDED OR BEEN CHANGED. UPDATED 10/10/18*JB

I WAS IN MOTION APPROACHING A RIGHT TURN AND THE VEHICLE DIED ON ME WITHOUT ANY WARNING, IN THE MIDDLE OF TRAFFIC. AFTER PUTTING THE CAR IN PARK, IT TOOK 5 TRIES TO GET THE ENGINE TO TURN OVER. THAT WAS A HORRIFYING EXPERIENCE AND THE DEALER CLAIMS TO KNOW NOTHING. *DT\ CONSUMER STATED VEHICLE STALLED ALL OF THE DASH LIGHTS CAME ON. UPDATED 10/2/18*JB

MY 2019 JEEP CHEROKEE'S ENGINE HAS STALLED 3 TIMES PRIOR TO REACHING 3000 MILES. IN EACH CASE, I WAS TRAVELING AT A LOW SPEED GOING UP A SLIGHT INCLINE. THERE WAS NO WARNING, AND ONLY THE ORANGE BATTERY INDICATOR LIGHT SHOWED ON THE DISPLAY. THE FIRST TIME THE CHEROKEE'S ENGINE DIED, IT STARTED ONCE THE CAR WAS PLACED IN PARK AND THE IGNITION BUTTON WAS PUSHED. THE SECOND TIME THE CHEROKEE'S ENGINE RESTARTED ONCE THE CAR WAS PLACED IN PARK AND THE IGNITION BUTTON WAS PUSHED. IT RAN A FEW SECONDS, THE ENGINE DIED AGAIN, AND WHEN PLACED IN PARK AND THE IGNITION BUTTON WAS PUSHED, THE ENGINE HESITATED AND SOUNDED LIKE IT DID NOT WANT TO START. THE ENGINE FINALLY RESTARTED. WHEN I RETURNED THE CAR TO THE DEALERSHIP, THE SERVICE STAFF SAID THAT NO SERVICE CODE WAS GENERATED AND THAT THEY WERE UNABLE TO RECREATE THE PROBLEM. THE STAFF ALSO SEEMED UNAWARE OF ANY MANUFACTURER'S DEFECT WITH THE 2019 JEEP CHEROKEE'S ENGINE. I FIND THIS DISTURBING SINCE I HAVE READ SEVERAL POSTS ONLINE FROM OWNERS OF 2019 JEEP CHEROKEES STATING EXACTLY THE SAME PROBLEM. IS JEEP REALLY THIS UNCONCERNED ABOUT THE SAFETY OF ITS CUSTOMERS? JEEP NEEDS TO DO SOMETHING IMMEDIATELY BEFORE A FATAL ACCIDENT IS CAUSED FROM THIS DEFECT IN THEIR PRODUCT. *TT *AS

VEHICLE IS SHUTTING OFF WHILE DRIVING, CAUSING LOSS OF STEERING AND EVERYTHING ELSE IN THE VEHICLE. THIS HAS HAPPENED TWICE. ONCE AT 30MPH, AND AT 50 MPH. LUCKILY I DID NOT WRECK OR HIT SOMEONE. THIS VEHICLE ISN'T SAFE TO DRIVE. SOMEONE IS GOING TO BE KILLED IF THIS IS NOT FIXED. THIS SEEMS TO BE RELATED TO A RECENT RECALL BY FCA AFFECTING OTHER 2019 JEEP CHEROKEE MODELS. THAT STATES: THE POWER TRAIN CONTROL MODULE MAY FAIL AND THE CUSTOMER WILL EXPERIENCE A NO START, A START AND IMMEDIATE STALL CONDITION, OR ENGINE STALL WHILE DRIVING.

THE CAR STALLS WHILE DRIVING FOR NO APPARENT REASON. THE ENGINE TURNS OFF AND THERE IS NO POWER ON THE DASHBOARD. THIS WILL HAPPEN REGARDLESS OF OIL LEVELS, EVEN THOUGH THE CAR HAS ALWAYS HAD THE PROPER OIL LEVEL. IT TAKES ABOUT 5 MINUTES TO TURN ON AGAIN WHEN YOU ARE IN THE MIDDLE OF THE STREET/FREEWAY WITH TRAFFIC BEHIND. THE DEALERSHIP WAS UNABLE TO FIND A PROBLEM, BUT IT KEEPS HAPPENING ON A DAILY BASIS.

I READY TOOK MY CAR 3 TIMES TO CHRYSLER DEALER, THE ISSUE IS WHILE I WAS DRIVING THE CAR SHUT OFF 5 TIMES ON THE LAST 3 WEEKS, THE DEALER TOLD ME THEY CANNOT DUPLICATE THE FAULT SO I NEED TO KEEP DRIVING LIKE THAT, BUT WHAT ABOUT IF THIS HAPPENS ON THE FREEWAY I WILL CRASH. I FEEL UNSAFE AND THE DEALER DON'T WANT TO DO ANYTHING BECAUSE THEY CANNOT DUPLICATE THE FAULT AND IS NOT A CHECK ENGINE LIGHT, AND I ASK WHAT ABOUT IF SOMETHING HAPPENS TO ME OR MY FAMILY AND THEY RESPOND WITH CHRYSLER WILL COVER EVERYTHING.

THE AUTO START/STOP FEATURE KICKS IN AS NORMAL, HOWEVER THE CAR DOES NOT START BACK AFTER DOING SO. THIS DOES NOT HAPPEN EVERY TIME BUT HAPPENS OFTEN ENOUGH TO CAUSE ISSUES, LIKE IN TRAFFIC, AND ON SLOPS. THE BRAKES LOCK UP, AND I HAVE MORE THAN ONCE STARTED ROLLING BACKWARDS. ALL GEARS FLASH ON THE DISPLAY, AND I MUST CYCLE THE KEY TO FIX THE ISSUE. POSSIBLY RELATED TO THE UNDERLYING ISSUE, BUT NOT THE START/STOP FEATURE, IF THE CAR IS IN NEUTRAL FOR ANY PERIOD OF TIME, SUCH AS WHEN BEING PULLED THROUGH A CAR WASH, THE EXACT SAME THING HAPPENS. WHEN I TRY TO SHIFT BACK INTO DRIVE TO PULL OUT OF THE CAR WASH, THE D FLASHES ON THE DISPLAY, NOTHING HAPPENS, NO MATTER HOW MUCH TIME I SPEND TRYING TO GET IT TO REGISTER, WHICH HONESTLY ISN'T MUCH, I HAVE TO GET OUT OF THE CAR WASH QUICKLY, NOTHING HAPPENS. I'M LEFT ONCE AGAIN HAVING TO CYCLE THE KEY AND RESTART THE VEHICLE. EVERY SINGLE TIME AFTER THE ISSUE HAPPENS WHEN THE VEHICLE HAS BEEN IN NEUTRAL, THE START STOP ISSUE OCCURS ON THE FIRST INSTANCE OF IT BEING ENGAGED. THE DEALERSHIP DOESN'T SEEM TO CARE, WOULDN'T EVEN TAKE A COPY OF MY VIDEO, AND ARE PUTTING SO MANY MILES ON MY BRAND NEW VEHICLE TO "REPLICATE" THE ISSUE. THIS HAS BEEN HAPPENING SINCE EARLY JULY, AND JEEP NOR CHRYSLER SEEMS TO HAVE ANY ANSWERS AS THEY'VE "NEVER SEEN THIS BEFORE".

TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING 35 MPH, THE CONTACT HEARD A CHIME AND THE VEHICLE SLOWED DOWN AND SHUT OFF IN THE LEFT LANE. THE BATTERY INDICATOR FLASHED AND START UP INSTRUCTIONS APPEARED ON THE INSTRUMENT PANEL. THE VEHICLE RESTARTED AFTER THE SECOND ATTEMPT AND WAS DRIVEN TO AUTONATION CHRYSLER DODGE JEEP RAM (2201 VICTORY DRIVE, COLUMBUS, GA 31901, (855) 616-5890) FOR DIAGNOSTIC TESTING, BUT NO FAILURES WERE FOUND. THE MANUFACTURER WAS CONTACTED AND PROVIDED A CASE NUMBER, BUT THERE WAS NO INDICATION OF WHAT CAUSED THE FAILURE. NO REPAIRS WERE PERFORMED. THE FAILURE MILEAGE WAS 355.