2019 Jeep Cherokee

THE VEHICLE IS BURNING OIL. THERE ARE NO LEAKS ANYWHERE ON THE ENGINE COMPONENTS OR ON MY GARAGE FLOOR. I HAVE ALWAYS CHECKED MY OIL FAITHFULLY ON ALL MY VEHICLES AS I GO OUT OF TOWN ONCE A MONTH. WHEN I GOT THE VEHICLE BRAND NEW I IMMEDIATELY CHECKED THE FLUID LEVELS. THE OIL LEVEL WAS HALF WAY BETWEEN THE HASH MARKS ON THE DIP STICK. WITHIN A MONTH AND A HALF I NOTICED A DECREASE IN THE OIL LEVEL. I HAVE HAD THE VEHICLE FOR 5 MONTHS AND THE OIL LEVEL IS BARELY ABOVE WHERE THE HASH MARKS START. THIS IS UNACCEPTABLE. I REPORTED THIS WHEN THEY REPLACED MY TRANSMISSION VALVE BODY DUE TO ANOTHER ISSUE. I WAS TOLD THE OIL IS WITHIN THE HASH MARKS AND IT IS FINE. IT IS NOT FINE WHEN A NEW VEHICLE IS BURNING THIS MUCH OIL. I HAVE READ REPORTS OF THE VEHICLE STALLING BEING LOW ON OIL. I CANNOT HAVE THIS HAPPEN TO ME GOING OUT OF TOWN. I HAVE SCHEDULED AN APPOINTMENT TO HAVE THIS ADDRESSED AGAIN BECAUSE THEY DID NOT DOCUMENT ANYTHING WHEN I REPORTED IT TO THE DEALER THE FIRST TIME. *DT UPDATED 12/11/18*JB

DRIVING UP A HILL TO A STOP SIGN AND ONCE I REACHED THE TOP OF THE HILL AT THE STOP SIGN THE VEHICLE SHUT DOWN. THE BATTERY LIGHT CAME ON THE DASHBOARD. NO OTHER LIGHTS. WAS ABLE TO PUT IN PARK AND RESTART THE VEHICLE. VEHICLE RAN ROUGH RIGHT AFTER THIS HAPPENED. I WAS ONLY A COUPLE BLOCKS FROM MY HOME SO PULLED INTO MY GARAGE AND SHUT THE VEHICLE OFF. LET IT SIT A COUPLE MINUTES. RESTARTED IT AND DROVE IT A FEW BLOCKS. EVERYTHING SEEMED OK. CALLED DEALER AND REPORTED THE ISSUE. SETUP A TIME TO HAVE IT LOOKED AT WHEN THEY WERE GOING TO REPLACE THE TRANSMISSION VALVE BODY DUE TO SHIFTING ISSUES THEY DIAGNOSED ON A PRIOR APPOINTMENT. WHEN I RECEIVED THE VEHICLE BACK AFTER THEY LOOKED AT IT AND REPLACED THE TRANSMISSION VALVE BODY, THEY INDICATED THEY COULD NOT FIND ANYTHING WRONG. THIS IS VERY DANGEROUS AND UPSETTING BECAUSE I SEE THERE WAS RECALL FOR THIS EXACT SAME ISSUE OF STALLING OUT. HOWEVER, MY VEHICLE IS NOT PART OF THE RECALL BECAUSE IT DOES NOT FALL WITHIN THE PRODUCTION START AND ENDING DATE TIMEFRAME? SEEMS TO ME JEEP IS JUST TRYING TO SAVE MONEY AND GETTING AWAY WITH NOT REPAIR ADDITIONAL VEHICLES THAT ARE UNSAFE. THIS IS JUST WRONG.

THE CAR STALLS WHILE DRIVING AT LOW AND HIGH SPEEDS. THE ENGINE WILL ATOP COMPLETELY AND THE CAR ROLLS BACK OR BEGINS TO DRIVE BACKWARDS WHEN IT'S RESTARTED. THIS IS A REAL SAFETY CONCERN AS I HAVE ALMOST BEEN HIT 4 TIMES NOW DUE TO THE CAR STALKING IN ATOP AND GO TRAFFIC AND ANOTHER TIME WHILE DRIVING AT HIGH SPEEDS. ALSO, THE CAR APPEARS TO CHUG OR HESITATE TO CHANGE GEARS. IT'S IS SLOW TO PICK UP SPEED AND AT TIMES, IT WILL NOT ACCELERATE. THE RADIO FLUCTUATES IN VOLUME LEVEL CONSTANTLY REGARDLESS OF THE PROGRAMMING AND IT'S SO BAD THAT YOU CAN'T EVEN USE IT. I'M CONCERNED FOR THE SAFETY OF MYSELF, MY CHILDREN AND OTHERS AS WELL. CHRYSLER APPEARS TO HAVE NO CONCERNS. UNLESS SOMEONE DIES, I'M AFRAID THIS ISSUE WILL NOT BE RESOLVED.

TAKATA RECALL. I WAS MERGING INTO THE TURNING LANE IN BUSY TRAFFIC. AS I WAS APPLYING BRAKES AND COMING TO A LOW SPEED THE VOLTAGE LIGHT CAME ON AND THE JEEP COMPLETELY STALLED AND LOST ALL DRIVABILITY. NO OTHER LIGHTS OR ANYTHING WAS IN THE DASH JUST THE VOLTAGE. I PUT THE CAR IN NEUTRAL AND MANAGED TO GET IT BACK STARTED BEFORE GETTING HIT IN A BUSY INTERSECTION.

TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING 15 MPH, THE VEHICLE STALLED AND THE BATTERY WARNING INDICATOR ILLUMINATED. AFTER A FEW MINUTES, THE VEHICLE WAS ABLE TO BE RESTARTED AND DROVE NORMALLY. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,900.

TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE SHUT OFF WHILE TURNING ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO RED RIVER DODGE CHRYSLER JEEP (1060 HEBER SPRINGS RD, HEBER SPRINGS, AR 72543, (501) 362-5831) AND THEY FOUND NO FAILURE WITH THE VEHICLE. THE MANUFACTURER WAS CONTACTED AND STATED THAT THEY WOULD WAIT UNTIL THEY HEARD BACK FROM THE DEALER. THE FAILURE MILEAGE WAS 280.

I WAS AT A STOP WAITING TO MAKE A LEFT HAND TURN, WHEN I SAW AN OPENING TO TURN I ACCELERATED, TURNED THE WHEEL AND HAD JUST BARELY CLEARED THE ONCOMING TRAFFIC WHEN MY CAR STOPPED ACCELERATING AND MY ENGINE CUT ENTIRELY. I COASTED THROUGH THE REST OF THE TURN WITH NO POWER JUST BARELY AVOIDING BEING HIT. I LOOKED AT THE DASH AND SAW MY BATTERY LIGHT FLASHING AND MY INFO CENTER DISPLAYING THE MESSAGE YOU SEE WHEN YOU FIRST ENTER YOUR CAR "TO START ENGINE PUT FOOT ON BRAKE AND PRESS START BUTTON" (OR SOME VARIATION OF THIS PHRASE, I CAN'T QUOTE IT VERBATIM). IT HAD STALLED. I TURNED THE CAR BACK ON, CALLED THE DEALERSHIP AND THEY IMMEDIATELY SENT SOMEONE TO PICK IT UP. I HAVE OWNED MY BRAND NEW CAR FOR 11 DAYS AND HAVE ONLY 700 MILES ON IT. THE DEALERSHIP CANNOT FIND ANYTHING WRONG WITH MY CAR, CANNOT RECREATE THE SITUATION AND THERE IS NO APPARENT RECALL ON MY CAR'S YEAR. THERE IS, HOWEVER; A RECALL ON THE MODEL. FCA'S ADVANCED COMMUNICATION FOR RECALL U87 ON 8/16/18 DOES LIST MY MODEL YEAR AND THE ORIGINAL DOCUMENTATION FOR NHTSA'S 18V-524 DOES AS WELL. THE ACTUAL RECALL DOES NOT. I'M CONCERNED AS THIS RECALL DOCUMENTS AN ISSUE WITH THE POWERTRAIN CONTROL MODULE (PCM) THAT "MAY HAVE BEEN MANUFACTURED WITH A SUSPECT VOLTAGE REGULATOR CHIP ON THE ELECTRONIC CIRCUIT BOARD. IF THE PCM FAILS, THE CUSTOMER MAY EXPERIENCE A NO-START, A START-AND-IMMEDIATE STALL CONDITION, OR AN ENGINE STALL WHILE DRIVING". THAT IS AN EXACT QUOTE FROM THE FCA COMMUNICATION ON 8/16/18 WHICH LISTS MY MODEL & YEAR. THE DEALER IS UNABLE TO ADDRESS THIS THOUGH AS THE RECALL DOES NOT. ITS CLEAR TO ME THIS IS THE ISSUE BUT THIS SMALL EXCLUSION OF MY MODEL YEAR LEAVES MY DEALERSHIP WITH THEIR HANDS TIED AND ME WITH A POTENTIALLY UNSAFE CAR.

MY NEW CAR HAS 2,800 MILES DUE FOR AN OIL CHANGE AT 5 MONTHS/5,000 MILES. THE ENGINE FAILED ONCE FOR NO KNOWN CAUSE AFTER 2 WEEKS IN THE REPAIR SHOP. NOW MY CAR DIED WHILE IN MOTION ON BUSY ROADS AND A HIGHWAY RAMP AT SPEEDS BETWEEN 15-40 MPH WITHOUT WARNING OR LIGHTS. THIS IS SLA SAFETY HAZARD AS THE STEERING GOES AND CAR JUST COMES TO A STOP WITHOUT ANY WARNING. I HAD IT TOWED AFTER IT'S 5TH TIME IN 4 DAYS STOPPING WHILE IN MOTION AND SHUTTING DOWN. JEEP TOLD ME IT'S EMPTY ON OIL BUT YET THE OIL LIGHT INDICATOR DOESN'T COME ON. THEY SAID IT IS A KNOWN ISSUE WITHOUT A FIX FOR ALL 2014-2019 JEEP CHEROKEES. THEY ARE AWARE BUT ARE NOT FIXING OR ADDRESSING THE OIL CONSUMPTION WITHOUT LIGHT ISSUE THAT PUTS DRIVERS IN MOTION AT RISK OF AN ACCIDENT OR LOSING THEIR LIFE. IF NO WARNING IS COMING ON THAT YOUR OIL IS EMPTY LONG BEFORE A DIE OIL CHANGE AND MY CAR CAN JUST DIE WHILE IN MOTION ALONG WITH OTHERS AS AGAIN THEY STATED IT'S A KNOWN ISSUE IS A ROAD HAZARD FOR ANYONE IN THESE CARS. MY CAR IS 3 MONTHS OLD AND I FEEL UNSAFE DRIVING IT ON ANY ROADS FOR FEAR I WILL BE HIT BY ANOTHER DRIVER AS IT'S JUST LOSING POWER AND SHUTTING DOWN IN THE STREET IN MOTION. JEEP CANNOT FIX THIS BUT KNOWS ABOUT IT.

I WAS DRIVING DOWN THE STREET AND ALL THE SUDDEN MY CAR JUST SHUT OFF. I HAD NO CONTROL OVER THE VEHICLE AT ALL. THEN IT STARTED DRIVING BACKWARDS AS IT WAS IN DRIVE. I COULDN'T NOT GET IT TO GO INTO PARK AND IT TOOK A MINUTE OR 2 TO GET IT INTO PARK. THE. THE DASH TOLD ME TO TURN THE CAR BACK ON AND IT WOULDN'T TURN BACK ON AT FIRST. THIS IS THE SECOND TIME THIS HAS HAPPENED TO ME. THE VEHICLE WAS MOVING AND JUST ALL THE SUDDEN TURNED OFF. I WENT AND CHECKED THE OIL AFTER READING ABOUT THIS WITH OTHER CUSTOMERS AND I HAD NO OIL IN MY CAR.