2019 Jeep Cherokee

TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING THE VEHICLE, IT COMPLETELY SHUT OFF AND THE BRAKES, POWER STEERING, AND LIGHTING FAILED TO WORK. THE FAILURE OCCURRED WHILE DRIVING AROUND A MODERATE INCLINE. THE CONTACT GUIDED THE VEHICLE AND STOPPED AT THE EDGE OF A DRIVEWAY. THE VEHICLE EVENTUALLY RESTARTED AFTER APPROXIMATELY FIVE ATTEMPTS. THE MANUFACTURER WAS CALLED AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO THE DEALER FOR DIAGNOSTIC TESTING. THE CONTACT ALSO STATED THAT ALL THE INSTRUMENT PANEL GAUGES WENT DARK A FEW WEEKS AGO. THE DEALER HAD NOT BEEN CONTACTED YET AND WAS AN HOUR AWAY FROM THE CONTACT'S RESIDENCE. THE CONTACT RESEARCHED THE FAILURES ONLINE AND FOUND MANY COMPLAINTS ABOUT THE SAME MATTER. THE VEHICLE HAD PREVIOUSLY BEEN REPAIRED PER AN UNKNOWN RECALL TO REPROGRAM THE POWER MODULES, WHICH WAS WHEN THE RECENT FAILURES BEGAN. THE FAILURE MILEAGE WAS 31,000.

TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 15 MPH, THE VEHICLE STALLED, LOST BRAKING AND STEERING ABILITY, AND THE BATTERY WARNING INDICATOR ILLUMINATED. THE CONTACT WAIT A FEW SECONDS AND THE VEHICLE RESTARTED NORMALLY. THE CONTACT STATED THAT THE FAILURES OCCURRED FIVE OTHER TIMES. THE VEHICLE WAS TAKEN TO MEDINA CHRYSLER JEEP (3205 MEDINA RD, MEDINA, OH 44256) WHERE IT WAS DETERMINED THAT IT WAS NORMAL FOR THE VEHICLE TO CONSUME AN EXCESSIVE AMOUNT OF OIL. THE DEALER FURTHER STATED THAT IF THE OWNER DID NOT KEEP TRACK OF THE OIL CONSUMPTION, "IT WAS NORMAL FOR THE ENGINE TO SEIZE". THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS ADVISED TO READ THE OWNER'S MANUAL ON HOW TO MAINTAIN OIL CONSUMPTION FOR THAT TYPE OF ENGINE. THE APPROXIMATE FAILURE MILEAGE WAS 29,995.

I PURCHASED A 2019 JEEP CHEROKEE TRAILHAWK ON 11/11/2019. THAT SAME EVENING THE INSTRUMENT CLUSTER, UCONNECT, AND LIGHTS ALL CUT OUT WHILE I WAS DRIVING DOWN THE ROAD. THIS CAUSED THE ENGINE CONTROL TO BE CUT AND DTC'S FOR BRAKES, ESC, TRANSMISSION, AND THE SHIFTER. THANKFULLY THE FIRST FEW TIMES THIS HAPPENED ON A STREET WITH HEAVY TRAFFIC DURING RUSH HOUR AND I WAS ABLE TO RESTART THE VEHICLE. IT HAPPENED AGAIN ON THE SECOND DAY WHILE IN MOTION ON A SIDE ROAD AND AGAIN THE THIRD DAY EXCEPT WHILE DRIVING ON THE HIGHWAY. AFTER THE THIRD DAY, I SCHEDULED IT FOR SERVICE AT A LOCAL JEEP DEALER. UPON HAVING MY VEHICLE FOR FIVE DAYS, THE DEALER DISCOVERED A CORRODED/FAULTY GROUND AND MADE THE NECESSARY REPAIRS. THE VEHICLE WAS PICKED UP ON 11/18/2019. IT DROVE GREAT UNTIL 11/20/2019 WHEN THE POWER ONCE AGAIN WAS CUT FROM THE INSTRUMENT CLUSTER, UCONNECT, AND LIGHTS. THIS ALSO RESULTED IN A LOSS OF ENGINE CONTROL WITH THE SAME ARRAY OF DTC CODES BEING DISPLAYED AND ALSO OCCURRED WHILE DRIVING. I WAS ABLE TO SAFELY PULL OFF THE ROAD AND RESTART THE VEHICLE. THANKFULLY THIS HAPPENED ROUGHLY A MILE FROM THE DEALER AND I WAS ABLE TO LIMP THE JEEP THERE. THEY CHECKED THE CODES AND ADVISED ME TO BRING THE VEHICLE BACK IN THE MORNING. ON 11/21/2019 I RETURNED THE JEEP TO THE DEALER WHERE IT IS CURRENTLY BEING WORKED ON AGAIN. THIS VEHICLE IS AN EXTREME DANGER TO NOT ONLY MYSELF BUT TO OTHER MOTORISTS THAT COULD POTENTIALLY COLLIDE WITH ME DUE TO THE RANDOM AND UNPREDICTABLE NATURE OF THE ISSUE. I AM SO CONCERNED ABOUT THE SAFETY OF THE VEHICLE THAT I WILL NOT ALLOW MY CHILDREN TO RIDE IN MY VEHICLE WITH ME.

I GOT THE VEHICLE AT 5 MILES. THE DEALER TOLD ME THE OIL CHANGE IS EVER 5K MILES. I DECIDED TO MAKE A SMALL TRIP TO CANADA, SO BEFORE HEADING THERE I CHECK THE FLUIDS. ( JUST IN CASE) AND NOTICE THE DIPSTICK ON THE OIL IS 75% AND I CHECK THE OIL LIFE DASHBOARD AND IT STATES IS AT 85% OIL LIFE. I ASSUME IT WILL BE FINE AND MAKE THE TRIP AROUND 1500 MILES ROUND TRIP TOTAL. I DIDNT CHECK THE FLUIDS COMING BACK TO THE CITY TILL LIKE 2 MONTHS AFTER SINCE I USE THE CAR ONLY FOR COMMUTING AND GROCERY SHOPPING. I WAS NEARING 5K MILES AND THE I CHECK THE ENGINE AGAIN (BEEN OFF FOR ACTUALLY COUPLE OF DAYS) AND THE OIL LEVEL ON THE DIPSTICK IS ROCK BOTTOM. SO I ADD 1 QUART OF THE MANUFACTURER'S STATED OIL AND CONTINUE DRIVING IT TILL IT HITS 5K. I TAKE IT TO THE DEALER THEY DO A QUICK OIL CHANGE AND THEYR SUPPOSED USUAL INSPECTION AND SAY EVERYTHING IS FINE. OIL CHANGE IS FINISHED AND THEY PUT A NEW STICKER AT 10005K MILES EXACTLY 5K MILES MANUFACTURER RECOMMENDS OIL CHANGE. I CONTINUE DRIVING IT AND SLOWLY RACK UP 2K MILES AND CHECK THE OIL LEVEL WHICH HAS GONE CONSIDERABLY FROM FULL TO HALF DIPSTICK. KEEP IN MIND IT WAS A COLD OIL INSPECTION AND THE VEHICLE HAS BEEN OFF FOR MORE THAN 5 HOURS. I DRIVE IT AGAIN 1K MILES MORE AND THE DARN OIL LEVEL DROPS TO 25% OF DIPSTICK. EVEN MADE A FACEBOOK POST IN A JEEP PAGE AND THE MECHANIC ADMITTED THAT THESE 2.4L ARE OIL BURNERS AND THAT NO NEW VEHICLE SHOULD BE CONSUMING OIL LIKE THAT. I TAKE IT TO DEALER ASAP AND THEY TELL ME EVERY OIL CHANGE IS 3K MILES NOT THE 5K MILES AND WRITE ON MY VISIT PAPER I TOOK THE VEHICLE LATE FOR OIL CHANGE. I'M WRITING THIS AT ALMOST 8500 MILES AND JUST TOOK A PICTURE AND VIDEO OF INSPECTION.THE DIPSTICK HAS GONE DOWN AT LEAST 10% DOWN .. ALSO HAD A VEHICLE SHUT DOWN BEFORE OIL CHANGE THAT'S WHY I ADDED THE QUART OF OIL BEFORE THE 5K MILES.

MY 2019 JEEP CHEROKEE TRAILHAWK HAS BEEN IN THE SHOP FOR THE SECOND TIME SINCE DEC 14 FOR ELECTRICAL PROBLEMS. ATTACHED IS MY 10/27/19 LETTER TO CHRYSLER DESCRIBING THE PROBLEM. BASICALLY CAR CUTS OFF WITHOUT WARNING WHILE DRIVING (EVEN ON FREEWAY) AND HAVE TO DRIFT TO A STOP AND ATTEMPT TO RESTART CAR SEVERAL TIMES BEFORE IT STARTS UP.

I BOUGHT MY JEEP ON DECEMBER 12, 2018 FROM JT'S JEEP IN LEXINGTON SC. AT ROUGHLY 400 MILES, THE START/STOP SYSTEM LIGHT ILLUMINATED AND DISPLAYED A MESSAGE FOR SERVICE.I PARKED THE JEEP AND SHUT IT OFF, AND RESTARTED. WORKED FINE AFTER THAT. AT ROUGHLY 1,600 MILES, IT DID THE SAME THING AGAIN. SAME PROCEDURE. WENT AWAY. AT 7,500 MILES I TOOK IT IN FOR SERVICE AND THEY CHECKED AND SAID NOTHING WAS WRONG. AT 8000 MILES I WAS MERGING ONTO THE INTERSTATE IN COLUMBIA SC AND STARTED TO ACCELERATE AND IT LOST ALL POWER; POWER STEERING, ACCELERATION, BRAKING, AND DISPLAYED A MESSAGE OF "ELECTRICAL SYSTEM FAULT" I MANAGED TO GET IT OFF THE ROAD AND RESTARTED, DROVE TO GA FINE. I SCHEDULED AN APPOINTMENT WITH THE LOCAL CHRYSLER DEALER HERE IN GA, THEY KEPT IT AN ENTIRE WEEK AND CLAIMED NOTHING WAS WRONG. BUT THAT THEY FIXED A RECALL THAT WOULD REMEDY THE ISSUE. IT HAS NOT. IT HAS DONE THIS AGAIN AND AGAIN, SOMETIMES COMPLETELY LOCKING DOWN, OTHER TIMES JUST ILLUMINATING THE AUTO START STOP SERVICE LIGHT. I AM TERRIFIED OF MY VEHICLE. I BOUGHT IT BRAND NEW BECAUSE I NEEDED A SAFE, RELIABLE VEHICLE. IT HAS BEEN ANYTHING BUT. IT CURRENTLY HAS JUST OVER 10,000 MILES. I HAVE PHOTOGRAPHIC PROOF OF THE TIMES IT HAS WENT HAYWIRE.

2019 JEEP CHEEROKEE ENGINE KEEPS LOSING OIL I ONLY HAVE 6723 MILES ON JEEP IT TOTALLY TURNED OFF ON ME WHILE DRIVING THERE WAS NO INDICATION AT ALL THAT THE JEEP NEEDED OIL IT WAS 5 MONTHS OLD AND HAD TO ADD 3 QUARTS OF OIL TO IT SINCE THEN I HAVE HAD TO ADD AT LEAST A QUART OF OIL EVERY OTHER MONTH THIS SHOULD NOT HAPPEN ON A NEW VEHICLE RIGHT NOW I DO NOT FEEL SAFE DRIVING THE CHEEROKEE BECAUSE YOU DON'T KNOW IF IT WILL TURN OFF SPOKE TO THE DEALER THEY SAID IT SEEMS TO BE AN ISSUE WITH THAT ENGINE BUT THERE IS NO RECALL ON IT OR NOTHING THEY CAN DO SO I SHOULD KEEP OIL IN THE JEEP TO HAVE IF IT HAPPENS AGAIN. THIS IS NOT A ACCEPTABLE ANSWER ESPECIALLY SINCE IT CAN TURN OFF AT ANYTIME WITH OUT WARNING THIS NEEDS TO BE FIXED.

VEHICLE WILL RANDOMLY SHUT OFF WHEN DRIVING. THE CRUISE CONTROL WILL NOT KICK IN WHEN YOU ARE GOING STRAIGHT OR UP A HILL... BUT DON'T WORRY IT WILL KICK IN WHEN YOU ARE GOING DOWN A HILL! THE RADIO WILL DO WHATEVER IT WANTS FROM BLASTING MUSIC TO TURNING YOUR FAVORITE SONG OFF TO LISTEN TO AM RADIO, OR JUST LOCKING YOU OUT ALL TOGETHER . THE DEALERSHIP SAYS "IT IS JUST AN UPDATE" SORRY BUT THIS VEHICLE IS A DEATH TRAP!

I JUST PURCHASED THIS VEHICLE 3 DAYS AGO WITH 17,600 MILES. , I HAVE BEEN EXPERIENCING THE VEHICLE CUT OFF WHEN AT A STOPPED POSITION EVEN IF THE GEARS ARE IN DRIVE. TODAY I ATTEMPTED TO TURN ON THE VEHICLE BUT SHOWED NO SIGN OF POWER, I WAITIED AND TRIED AGAIN. ONCE I GOT THE VEHICLE TO RUN THE CHECK ENGINE LIGHT CAME ON. I DO KNOW THERE WAS A RECALL FOR THIS EXACT SAME ISSUE AND MY VEHICLE SEEMS TO NOT HAVE BEEN REPAIRED.

ENGINE STALLED AS I WAS ACCELERATING WHEN MAKING A TURN. WARNING ON THE DASH SAID THAT THE VEHICLE CANNOT BE SHIFTED WHILE MOVING, BUT I HADN'T TOUCHED THE SHIFTER- IT WAS LOCKED IN DRIVE. THIS IS THE SECOND OCCURRENCE OF THIS TYPE OF ENGINE STALL IN 4 MONTHS. THE FIRST TIME I ONLY HAD 1200 MILES ON THE CAR, THIS TIME 3400 MILES. WHEN ENGINE QUIT I LOST POWER STEERING. ENGINE RESTARTED OK.*DT THE CONSUMER STATED THE MESSAGE ON THE DASHBOARD DISPLAY THAT THE CAR CAN'T SHIFT TO PARK WHILE IT'S MOVING AND ENGINE HAS STALL, HADN'T TOUCHED THE SHIFT LEVER. *TP