2019 Jeep Cherokee

FIRST WE WEREN'T ABLE TO TAKE VEHICLE HOME THE DAY WE SIGNED THE FINANCE PAPERS, 8/19/18, DUE TO BATTERY BEING DEAD. WE THEN PICKED UP CAR ON 8/20/18. KEPT VEHICLE TILL AROUND THE 23RD. THE JEEP CHEROKEE TURNED OFF IN TRAFFIC AND WENT INTO BATTERY PROTECTION MODE. WE HAD TO PUT CAR IN PARK AND RESTART. WE WERE ALMOST REAR-ENDED. I THEN CALLED DEALERSHIP TO TALK TO SALESMAN AND HE WAS BUSY SO I ASKED FOR MANAGER WHO THEN TOLD ME THAT THE SALESMAN WOULD CALL ME BACK. WHEN I TOLD SALESMAN ABOUT THE INCIDENT I WAS TOLD TO DRIVE WITH START-STOP FUNCTION OFF AND TO WAIT TILL NEXT DAY TO SEE IF IT DID IT AGAIN. THE VEHICLE DIDN'T START IN THE MORNING AND THEN TRIED SECOND TIME AND IT TURNED ON IN BATTERY PROTECTION MODE SO I TOOK IT IN TO DEALERSHIP AND WAS GIVEN A LOANER. WE THEN PICKED UP CHEROKEE ON OR AROUND 8/31/18. WE WERE TOLD THE BATTERY WAS RECHARGED. THE CHEROKEE THEN STARTED TO TURN OFF AGAIN IN TRAFFIC SO I TOOK IT BACK ON 9/5/18. I WAS GIVEN ANOTHER LOANER. I WAS THEN TOLD TO PICK UP CHEROKEE ON 9/18/18. I WAS TOLD THAT THEY DIDN'T FIND ANYTHING AND COULDN'T RECREATE THE INCIDENT. EVER SINCE WE RECEIVED THE CHEROKEE BACK ON THE 18TH WE KEEP THE START-STOP FUNCTION OFF. NOW THE TIRE PRESSURE SENSORS KEEP COMING ON AND OFF AND THE GAS IS GOING AT A FASTER RATE THEN BEFORE. NOT SURE IF SENSORS ARE WORKING CORRECTLY. TOOK CAR BACK TO DEALERSHIP ON SUNDAY 10/14/18 AND WAS TOLD TO CALL SERVICE THE NEXT DAY BECAUSE THEY HAD NO LOANERS. TODAY 10/21/18 VEHICLE TURNED OFF WHILE DRIVING OUT OF PARKING SPACE. CAR RESTARTED BUT DO NOT TRUST DRIVING THIS VEHICLE WITH MY FAMILY INSIDE. THERE HAS BEEN SEVERAL TIMES THE VEHICLE DIDN'T ACCELERATE WHILE STEPPING ON THE GAS PEDAL.

THE CAR STALLS WHILE DRIVING AT LOW AND HIGH SPEEDS. THE ENGINE WILL ATOP COMPLETELY AND THE CAR ROLLS BACK OR BEGINS TO DRIVE BACKWARDS WHEN IT'S RESTARTED. THIS IS A REAL SAFETY CONCERN AS I HAVE ALMOST BEEN HIT 4 TIMES NOW DUE TO THE CAR STALKING IN ATOP AND GO TRAFFIC AND ANOTHER TIME WHILE DRIVING AT HIGH SPEEDS. ALSO, THE CAR APPEARS TO CHUG OR HESITATE TO CHANGE GEARS. IT'S IS SLOW TO PICK UP SPEED AND AT TIMES, IT WILL NOT ACCELERATE. THE RADIO FLUCTUATES IN VOLUME LEVEL CONSTANTLY REGARDLESS OF THE PROGRAMMING AND IT'S SO BAD THAT YOU CAN'T EVEN USE IT. I'M CONCERNED FOR THE SAFETY OF MYSELF, MY CHILDREN AND OTHERS AS WELL. CHRYSLER APPEARS TO HAVE NO CONCERNS. UNLESS SOMEONE DIES, I'M AFRAID THIS ISSUE WILL NOT BE RESOLVED.

TAKATA RECALL. I WAS MERGING INTO THE TURNING LANE IN BUSY TRAFFIC. AS I WAS APPLYING BRAKES AND COMING TO A LOW SPEED THE VOLTAGE LIGHT CAME ON AND THE JEEP COMPLETELY STALLED AND LOST ALL DRIVABILITY. NO OTHER LIGHTS OR ANYTHING WAS IN THE DASH JUST THE VOLTAGE. I PUT THE CAR IN NEUTRAL AND MANAGED TO GET IT BACK STARTED BEFORE GETTING HIT IN A BUSY INTERSECTION.

TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING 15 MPH, THE VEHICLE STALLED AND THE BATTERY WARNING INDICATOR ILLUMINATED. AFTER A FEW MINUTES, THE VEHICLE WAS ABLE TO BE RESTARTED AND DROVE NORMALLY. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,900.

I WAS AT A STOP WAITING TO MAKE A LEFT HAND TURN, WHEN I SAW AN OPENING TO TURN I ACCELERATED, TURNED THE WHEEL AND HAD JUST BARELY CLEARED THE ONCOMING TRAFFIC WHEN MY CAR STOPPED ACCELERATING AND MY ENGINE CUT ENTIRELY. I COASTED THROUGH THE REST OF THE TURN WITH NO POWER JUST BARELY AVOIDING BEING HIT. I LOOKED AT THE DASH AND SAW MY BATTERY LIGHT FLASHING AND MY INFO CENTER DISPLAYING THE MESSAGE YOU SEE WHEN YOU FIRST ENTER YOUR CAR "TO START ENGINE PUT FOOT ON BRAKE AND PRESS START BUTTON" (OR SOME VARIATION OF THIS PHRASE, I CAN'T QUOTE IT VERBATIM). IT HAD STALLED. I TURNED THE CAR BACK ON, CALLED THE DEALERSHIP AND THEY IMMEDIATELY SENT SOMEONE TO PICK IT UP. I HAVE OWNED MY BRAND NEW CAR FOR 11 DAYS AND HAVE ONLY 700 MILES ON IT. THE DEALERSHIP CANNOT FIND ANYTHING WRONG WITH MY CAR, CANNOT RECREATE THE SITUATION AND THERE IS NO APPARENT RECALL ON MY CAR'S YEAR. THERE IS, HOWEVER; A RECALL ON THE MODEL. FCA'S ADVANCED COMMUNICATION FOR RECALL U87 ON 8/16/18 DOES LIST MY MODEL YEAR AND THE ORIGINAL DOCUMENTATION FOR NHTSA'S 18V-524 DOES AS WELL. THE ACTUAL RECALL DOES NOT. I'M CONCERNED AS THIS RECALL DOCUMENTS AN ISSUE WITH THE POWERTRAIN CONTROL MODULE (PCM) THAT "MAY HAVE BEEN MANUFACTURED WITH A SUSPECT VOLTAGE REGULATOR CHIP ON THE ELECTRONIC CIRCUIT BOARD. IF THE PCM FAILS, THE CUSTOMER MAY EXPERIENCE A NO-START, A START-AND-IMMEDIATE STALL CONDITION, OR AN ENGINE STALL WHILE DRIVING". THAT IS AN EXACT QUOTE FROM THE FCA COMMUNICATION ON 8/16/18 WHICH LISTS MY MODEL & YEAR. THE DEALER IS UNABLE TO ADDRESS THIS THOUGH AS THE RECALL DOES NOT. ITS CLEAR TO ME THIS IS THE ISSUE BUT THIS SMALL EXCLUSION OF MY MODEL YEAR LEAVES MY DEALERSHIP WITH THEIR HANDS TIED AND ME WITH A POTENTIALLY UNSAFE CAR.

I LEASED A 2019 JEEP CHEROKEE ON MAY 23,2018. ON FOUR OCCASIONS SINCE THAT TIME, THE CAR'S BATTERY LIGHT COMES ON AND THE CAR STALLS OUT. THE INCIDENTS HAVE HAPPENED WHILE IN MOTION WHEN SLOWING DOWN (LESS THAN 10 MILES PER HOUR) THE CAR WAS IN A JEEP DEALERSHIP FOR SEVERAL DAYS THIS MONTH, BUT THEY WERE UNABLE TO DETERMINE THE CAUSE OF THE PROBLEM. THE PROBLEM HAPPENED AGAIN TODAY, SEPTEMBER 16TH. A REVIEW OF INTERNET SITES REVEALS OTHER CUSTOMERS ARE EXPERIENCING THE SAME PROBLEM WITH NO RESOLUTION FROM JEEP. I CONSIDER THIS PROBLEM TO BE A SAFETY ISSUE, AND CERTAINLY ONE THAT SHOULD NOT BE HAPPENING WITH A NEW CAR.