NHTSA owner reports · September 18, 2026 snapshot.
Electrical System complaints
340 reportsClear category filter29,800 miles · Mar 8, 2021
Electrical SystemEngine
THIS VEHICLE STALLS OUT IN TRAFFIC AND STUTTERS WHEN STARTED. EVEN WHEN THE AUTOSTART BUTTON IS "ON" THE CAR HESITATES AND STALLS FROM STOP TO GO. I HAVE ALMOST BEEN HIT WHEN TRYING TO PULL OUT FROM AN INTERSECTION FROM A STOP. THE SUV SMELLS OF BURNING OILS ALL THE TIME. I SET A SERVICE APPT WITH THE DEALER TO ASSESS THE S…
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THIS VEHICLE STALLS OUT IN TRAFFIC AND STUTTERS WHEN STARTED. EVEN WHEN THE AUTOSTART BUTTON IS "ON" THE CAR HESITATES AND STALLS FROM STOP TO GO. I HAVE ALMOST BEEN HIT WHEN TRYING TO PULL OUT FROM AN INTERSECTION FROM A STOP. THE SUV SMELLS OF BURNING OILS ALL THE TIME. I SET A SERVICE APPT WITH THE DEALER TO ASSESS THE STALLING PROBLEM AND BURNING OIL SMELL. I WAS TOLD THAT THE STALLING WAS FROM THE "ENGINE PERFORMANCE" AND NOTHING COULD BE DONE. AS FAR AS THE BURNING OIL SMELL, I WAS TOLD THE ENGINE BURNS THROUGH 1 QUART OF OIL PER 1,000 MILES AND I WILL NEED TO CONSTANTLY CHECK THE OIL. THEY CANNOT DO ANYTHING ABOUT IT, IT IS THE WAY IT IS MADE. THIS IS UNACCEPTABLE AND EXTREMELY DANGEROUS! JEEP HAS NOT BEEN VERY HELPFUL.
NHTSA ODI #11399861
50,000 miles · Feb 17, 2021
Electrical SystemEngine
6 MONTHS AFTER I BOUGHT MY 2019 JEEP CHEROKEE IT STALLED OUT OF NO WHERE IN THE MIDDLE OF AN INTERSECTION AND STALLED AFTER A COUPLE MINUTES IT STARTED BACK UP I TOOK IT IN THEY SAID IT WAS THE BATTERY BUT I DOUBT IT CAUSE IT WAS 6 MONTHS OLD. THEN IT HAPPENED AGAIN AND DIDN'T WANT TO START UNTIL THE NEXT DAY I TOOK IT IN FOR SE…
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6 MONTHS AFTER I BOUGHT MY 2019 JEEP CHEROKEE IT STALLED OUT OF NO WHERE IN THE MIDDLE OF AN INTERSECTION AND STALLED AFTER A COUPLE MINUTES IT STARTED BACK UP I TOOK IT IN THEY SAID IT WAS THE BATTERY BUT I DOUBT IT CAUSE IT WAS 6 MONTHS OLD. THEN IT HAPPENED AGAIN AND DIDN'T WANT TO START UNTIL THE NEXT DAY I TOOK IT IN FOR SERVICE AGAIN AND THEY SAID IT WAS THE OIL BEING LOW I CHECKED THE OIL MYSELF AND IT WAS FULL AND CLEAN NOW IT HAS HAPPENED TO ME A THIRD TIME STALLED ON THE FREE WAY WITH INCOMING TRAFFIC BEHIND ME AND STALL OUT OF NO WHERE I DO NOT FEEL SAFE IN THIS VEHICLE NO MORE! I THINK IT HAS AN ENGINE ELECTRICAL ISSUE.
NHTSA ODI #11396620
12,600 miles · Feb 14, 2021
Electrical SystemPower Train
OUR 2019 JEEP CHEROKEE LIMITED HAS JUST OVER 12K MILES. THE INSTRUMENT CLUSTER (DASHBOARD, RADIO SCREEN DISPLAY, AND GEAR SHIFT LIGHTS) GO BLACK OR DARK GREY, AND WE HAVE NOTHING DISPLAYED - SPEEDOMETER, GAS GAUGE, CLIMATE CONTROLS, MESSAGES, OR ANY OTHER SAFETY INFORMATION. WE ARE JUST DRIVING ALONG, AND THE INSTRUMENT CLUSTE…
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OUR 2019 JEEP CHEROKEE LIMITED HAS JUST OVER 12K MILES. THE INSTRUMENT CLUSTER (DASHBOARD, RADIO SCREEN DISPLAY, AND GEAR SHIFT LIGHTS) GO BLACK OR DARK GREY, AND WE HAVE NOTHING DISPLAYED - SPEEDOMETER, GAS GAUGE, CLIMATE CONTROLS, MESSAGES, OR ANY OTHER SAFETY INFORMATION. WE ARE JUST DRIVING ALONG, AND THE INSTRUMENT CLUSTER JUST QUITS WORKING. THIS HAS HAPPENED FOUR TIMES NOW. THREE TIMES THE DISPLAY CAME BACK ON AFTER SEVERAL MINUTES, ONCE AFTER STOPPING THE CAR AND RESTARTING, WHILE ONE OTHER TIME IT DID NOT WORK AGAIN UNTIL WE STARTED THE CAR THE NEXT MORNING. THIS IS A SERIOUS SAFETY ISSUE, BECAUSE WE ARE DRIVING WITHOUT ANY VITAL INFORMATION. WE HAVE TAKEN OUR JEEP TO TWO DIFFERENT DEALERSHIPS WHO DID NOT FIX THE ISSUE BECAUSE THEY SAID THERE WERE NO ERROR CODES DISPLAYED. THEY STATED WE WOULD NEED THE JEEP AT THEIR DEALERSHIP INDEFINITELY AND THEY WOULD NEED TO DRIVE IT EVERY DAY UNTIL IT HAPPENED WHILE AT THE DEALERSHIP. WE EVEN POINTED OUT TO THE DEALERSHIPS THAT THERE WAS ALREADY A RECALL ON 2019 JEEP CHEROKEES FOR THE INSTRUMENT CLUSTER FAILING, BUT THEY SAID OURS WAS NOT ONE OF THE JEEPS IN THE RECALL. IF YOU GOOGLE "2019 JEEP CHEROKEE DASHBOARD DISPLAY PROBLEMS" OR SOMETHING SIMILAR, YOU WILL FIND DOZENS OF COMPLAINTS ABOUT THIS ISSUE.
NHTSA ODI #11396173
20,000 miles · Feb 12, 2021
Electrical SystemEngine
CAR SHUT OFF WHILE DRIVING ON THE FREEWAY. THANKFULLY COASTED TO THE SIDE OF THE FREEWAY WITH MINIMAL USE OF THE STEERING WHEEL. I PUT IT IN PARK AND GOT IT TO START AGAIN. THEN IT OCCURRED AGAIN A FEW MINUTES LATER AFTER I HAD EXITED THE FREEWAY ON A SIDE STREET. AGAIN PUT THE CAR IN PARK AND THEN GOT IT TO RESTART AGAIN. VERY …
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CAR SHUT OFF WHILE DRIVING ON THE FREEWAY. THANKFULLY COASTED TO THE SIDE OF THE FREEWAY WITH MINIMAL USE OF THE STEERING WHEEL. I PUT IT IN PARK AND GOT IT TO START AGAIN. THEN IT OCCURRED AGAIN A FEW MINUTES LATER AFTER I HAD EXITED THE FREEWAY ON A SIDE STREET. AGAIN PUT THE CAR IN PARK AND THEN GOT IT TO RESTART AGAIN. VERY DANGEROUS. ALL OF THIS WITH A BABY IN THE BACKSEAT.*DT THE CONSUMER STATED THE VEHICLE WAS SERVICE ON 2/15/21 AND THE ONLY DEFECT FOUND WAS A LOOSE BATTERY TERMINAL.
NHTSA ODI #11396021
36,000 miles · Jan 16, 2021
Electrical SystemEnginePower Train
WHEN COMING TO A STOP LIGHT OR TO TURN MY VEHICLE SHUTS OFF AND NOW AS I WAS TRYING TO LEAVE THE PARKING LOT IT COMPLETELY SHUT OFF AND WOULD NOT START BRAKE BECAME HARD TO THE POINT WERE THE PEDDLE DIDN'T MOVE AND THE ENGINE LIGHT WAS FLASHING AS WELL AS THE BATTERY LIGHT. WHEN ENTERING THE FREEWAY AND WAITING TO MERGE MY VEHIC…
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WHEN COMING TO A STOP LIGHT OR TO TURN MY VEHICLE SHUTS OFF AND NOW AS I WAS TRYING TO LEAVE THE PARKING LOT IT COMPLETELY SHUT OFF AND WOULD NOT START BRAKE BECAME HARD TO THE POINT WERE THE PEDDLE DIDN'T MOVE AND THE ENGINE LIGHT WAS FLASHING AS WELL AS THE BATTERY LIGHT. WHEN ENTERING THE FREEWAY AND WAITING TO MERGE MY VEHICLE SHUT OFF LUCKILY I WAS ABLE TO START IT BACK UP AGAIN.
NHTSA ODI #11388499
27,000 miles · Jan 15, 2021
Electrical System
JUST PURCHASED 2019 JEEP CHEROKEE TRAILHAWK THIS WEEK. IT HAS 27000 MILES ON IT. WENT TO FILL GAS TANK AT GAS STATION; JEEP WOULDN'T START. I HAD TO USE THE REMOTE START OPTION TO START WHILE SITTING IN THE JEEP WHICH LED THE HORN TO BLOW CONTINUOUSLY.
NHTSA ODI #11388273
59,000 miles · Jan 13, 2021
Electrical SystemEngineFuel/propulsion System
WHEN COMING TO A STOP IN THE VEHICLE, THE 2019 JEEP CHEROKEE (BOUGHT USED AT 52,000MI) AT 59,000MI NOW POWERS OFF RANDOMLY. APPARENTLY THIS IS DUE TO A SOFTWARE ISSUE THAT WAS RECALLED, BUT I DO NOT SEE MY VIN AVAILABLE FOR SERVICE. THIS IS UNACCEPTABLE AS I AM AFRAID OF A NEWISH CAR TURNING OFF WHILE ON THE ROAD.
NHTSA ODI #11387811
30,000 miles · Jan 8, 2021
Electrical SystemEngineFuel/propulsion System
A COUPLE TIMES NOW MY JEEP HAS SHUT DOWN ALL ELECTRICAL SPELL PROPULSION EVERYTHING IN THE MIDDLE OF TRAFFIC WHILE DRIVING WHILE SLOWING DOWN AND IT'S VERY DANGEROUS ESPECIALLY THIS MORNING WHEN I WAS IN AN INTERSECTION WITH A SEMI BEARING BARRELING DOWN ON ME AND I HAD NO STEERING NO BRAKES NO PROPULSION NOTHING THEN THE D FOR …
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A COUPLE TIMES NOW MY JEEP HAS SHUT DOWN ALL ELECTRICAL SPELL PROPULSION EVERYTHING IN THE MIDDLE OF TRAFFIC WHILE DRIVING WHILE SLOWING DOWN AND IT'S VERY DANGEROUS ESPECIALLY THIS MORNING WHEN I WAS IN AN INTERSECTION WITH A SEMI BEARING BARRELING DOWN ON ME AND I HAD NO STEERING NO BRAKES NO PROPULSION NOTHING THEN THE D FOR DRIVE ON THE DASH STARTED BLINKING ALL SERVICING IS UP TO DATE AND NOW THERE IS A WARNING LIGHT
NHTSA ODI #11387173
6,890 miles · Dec 11, 2020
Back Over PreventionElectrical System
THE START/STOP HAD A SYSTEM FAILURE ABD NY CAR SHUT OFF IN THE MIDDLE OF TRAFFUC. I WAS STOPPED AT A LIGHT AND MY CAR SHUT ITSELF DOWN AND THEN WHEN I TOOK MY FOOT OFF THE BREAK IT STARTED TO GO BUT THEN IT IMMEDIATELY SHUT THE CAR TOTALLY OFF AND SAID THERE HAD BEEN A START STOP SYSTEM FAILURE.I HAVE ALSO HAD ISSUES WITH MY RAD…
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THE START/STOP HAD A SYSTEM FAILURE ABD NY CAR SHUT OFF IN THE MIDDLE OF TRAFFUC. I WAS STOPPED AT A LIGHT AND MY CAR SHUT ITSELF DOWN AND THEN WHEN I TOOK MY FOOT OFF THE BREAK IT STARTED TO GO BUT THEN IT IMMEDIATELY SHUT THE CAR TOTALLY OFF AND SAID THERE HAD BEEN A START STOP SYSTEM FAILURE.I HAVE ALSO HAD ISSUES WITH MY RADIO NOT COMING ON WHEN I TURN MY CAR ON AND I HAVE TO TURN MY CAR OFF AND TURN IT BACK ON I HAVE HAD ISSUES WITH ALL OF A SUDDEN MY FLASHERS COMING ON FOR NO REASON AND I AM AWARE OF AND THEN I HAVE TO TURN MY CAR OFF AND THEN BACK ON FOR THEM TO STOP FIGHTING I ALSO HAVE HAD ISSUES WITH THE SEAT NOT GOING BACK INTO PLACE LIKE IT SUPPOSED TO ON THE MEMORY RECALL I'VE HAD ISSUES WITH MY CAR NOT BEEPING WHEN I'M GOING TO BACK UP AND THERE'S SOMEBODY BEHIND ME OR SOMEBODY COMING CLOSE TO BEING BEHIND ME AND I'VE ALMOST HIT SOMEONE ONCE BECAUSE THE ALARM DIDN'T GO OFF. THIS CAR SEEMS TO BE HAVING NUMEROUS ELECTRICAL ISSUES BUT THE ONE I'M WORRIED ABOUT THE MOST IS THE FACT THAT THE CAR JUST DECIDED TO SHUT ITSELF OFF IN THE MIDDLE OF TRAFFIC THIS IS A SAFETY HAZARD.
NHTSA ODI #11382998
4,850 miles · Dec 3, 2020
Electrical SystemExterior Lighting
WHILE DRIVING AT HIGHWAY SPEEDS, UNKNOWN PROBLEM CONSOLE DISPLAY AND DISPLAY CONTROLS SWITCHED ERRATICALLY AND BECAME NONFUNCTIONAL, DISABLING CLIMATE CONTROLS, SWITCHING RADIO STATIONS, AND CONSOLE DISPLAY LIGHTS AND DASH LIGHTS (SPEEDOMETER, COOLANT TEMP, FUEL ETC..) TURNED OFF. DANGEROUS CONDITION DUE TO NO HEATER DURING 9 DE…
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WHILE DRIVING AT HIGHWAY SPEEDS, UNKNOWN PROBLEM CONSOLE DISPLAY AND DISPLAY CONTROLS SWITCHED ERRATICALLY AND BECAME NONFUNCTIONAL, DISABLING CLIMATE CONTROLS, SWITCHING RADIO STATIONS, AND CONSOLE DISPLAY LIGHTS AND DASH LIGHTS (SPEEDOMETER, COOLANT TEMP, FUEL ETC..) TURNED OFF. DANGEROUS CONDITION DUE TO NO HEATER DURING 9 DEGREE F WEATHER.
NHTSA ODI #11377734
Official recalls
11May 7, 2026
Chrysler (FCA US LLC) is recalling certain 2019-2023 Jeep Cherokee vehicles. The power transfer unit (PTU) may fail.
Consequence & remedy
Consequence: A failed PTU may result in a loss of drive power or vehicle rollaway, increasing the risk of a crash or injury.
Remedy: Dealers will update the Drivetrain Control Drivetrain Control Module, PTU, and Electronic Park Brake software, and replace the PTU, as necessary, free of charge. Interim owner notification letters explaining the safety risk were mailed June 25, 2026. Additional letters will be sent once the final remedy becomes available. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 40D. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning May 14, 2026.
Apr 29, 2025
Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
Consequence & remedy
Consequence: A loss of drive power can increase the risk of a crash. A loss of park function can cause an unintended vehicle rollaway, which can increase the risk of a crash or injury.
Remedy: Dealers will update the drivetrain control module and PTU software and replace the PTU, as necessary free of charge. Owner notification letters were mailed beginning February 19, 2026. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 01C.
Aug 29, 2019
Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
Consequence & remedy
Consequence: A loss of steering control increases the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the steering gear, free of charge. The recall began October 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V99.
Additional source detail variants (2)
Steering:rack And Pinion:rack
Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
Consequence: A loss of steering control increases the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the steering gear, free of charge. The recall began October 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V99.
Steering:rack And Pinion:pinion Shaft
Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
Consequence: A loss of steering control increases the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the steering gear, free of charge. The recall began October 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V99.
Jun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The impact and acceleration sensors may fail and reduce the air bag system's ability to properly detect certain crash events.
Consequence & remedy
Consequence: In the event of a crash, the inability to properly detect a crash may result in improper air bag deployment, increasing the risk of injury.
Remedy: Chrysler will notify owners, and dealers will replace the affected sensors, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V63.
Mar 28, 2019
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The front passenger seat mounting bolts may be loose.
Consequence & remedy
Consequence: In the event of a crash, the seat may move, increasing the risk of injury.
Remedy: Chrysler has notified owners, and dealers will tighten the mounting bolts, free of charge. The recall began April 11, 2019. Owners may contact FCA US customer service at 1-800-853-1403. Chrysler's number for this recall is V31.
Dec 20, 2018
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The instrument cluster may fail resulting in a lack of activation of warning chimes, messages, and gauges.
Consequence & remedy
Consequence: Without the activation of warning chimes, messages, and gauges to provide vehicle information to the driver, there would be an increased risk of a crash.
Remedy: Chrysler has notified owners, and dealers will inspect and, as necessary, replace the instrument cluster, free of charge. The recall began February 7, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UC4.
Oct 19, 2018
Chrysler(FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.4L engines. Improper transmission calibration may result in a stall.
Consequence & remedy
Consequence: A vehicle stall can increase the risk of crash.
Remedy: Chrysler will notify owners, and dealers will re-flash the transmission controller with a new calibration, free of charge. The recall began November 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UA9.
Aug 9, 2018
Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Consequence & remedy
Consequence: A reduction of braking performance can increase the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will bleed the vehicle's brake system, free of charge. The recall began September 29, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U86.
Aug 9, 2018
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Consequence & remedy
Consequence: A vehicle stall can increase the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U87.
Jul 26, 2018
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles and 2018 Chrysler Pacifica non-hybrid vehicles. A component in the transmission may not have been welded properly, possibly causing the transmission to not transmit engine power to the wheels.
Consequence & remedy
Consequence: If the transmission weld fails, the vehicle will stop moving, increasing the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the transmission, free of charge. The recall is expected to begin September 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U85.
May 25, 2018
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.0L engines. The engines in these vehicles may be missing valve stem keepers, which can allow the valve to drop into the engine cylinder causing engine damage. These engines may also have a reversed camshaft cap that can damage the camshaft bearing causing camshaft failure.
Consequence & remedy
Consequence: Cylinder damage or camshaft failure can cause the engine to stall, increasing the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will inspect and repair or replace the affected engine components, as necessary, free of charge. The recall began August 9, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U52.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗