2019 Jeep Cherokee

When going over bumps such as speed bumps or bumps in the road there has been a clunking noise and sometimes a grind, for a few seconds.With this the ABS light also comes on. Then goes off. This has went on for the past 6-7months. Its not every time,it is very random. It will do it and not again for a while. On 3/16/26 the SVC FWD warning light came on while driving. After restarting it it takes about 30seconds and it comes back on and stays on until the vehicle is shut off. There has been a couple times the vehicle has hesitated to go forward when the gas was pressed. I have taken it to an auto shop and they found code: C14A7-97 for PTU failure. They recommended to contact Jeep since there is a recall for that year. When the dealer checked my VIN it does not fall under the recall. I am afraid of driving it as I don't want it to stall on me or cause an accident as I usually have my young child with me. The shop said it would be around $6000 to repair. If not under the recall.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving 70 MPH, the transmission unexpectedly downshifted to first gear, and the vehicle failed to accelerate as needed while depressing the accelerator pedal. The vehicle was driven to an independent mechanic, where the contact purchased a new battery and had the battery replaced. After the battery replacement, the failure recurred with the messages "Service Stop/Start System" and "Check Engine" displayed. The failure persisted with several unknown warning lights illuminated. The vehicle was towed back to the independent mechanic, where the contact was informed that the battery needed to be replaced. The mechanic also replaced the transfer case and the rear differential. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 80,000.

Vehicle was stopped at a light. When I let go of the break the car turned on the parking break. After I turned off the parking break it asked to shift into neutral or park and press the break button the break was locked. I tried to turn the car off but it wouldn’t shut all the way off. It unlocked everything after I turned the engine off and back on.

To Whom It May Concern, I am submitting a safety complaint regarding my 2019 Jeep Cherokee Limited due to ongoing defects that create unsafe driving conditions. Vehicle Information: •Year/Make/Model: 2019 Jeep Cherokee Limited •189,000 Safety Issues: My vehicle has experienced repeated and unpredictable failures, including: •Loss of power while driving •Electrical instability and voltage fluctuations •Auto Stop/Start system malfunction •Hard and delayed transmission shifting •“Service Shifter” warnings and parking brake alerts (P with exclamation point) •Intermittent stalling and hesitation These issues occur without warning and significantly impair the vehicle’s ability to accelerate, shift, and operate safely in traffic. Recall Concern: I am aware that 2018–2019 Jeep Cherokee vehicles were recalled for transmission, powertrain, and electrical defects, including conditions that can cause loss of propulsion and unsafe shifting. My vehicle exhibits the same symptoms described in those recalls; however, my VIN has not been included. Repair History: I have contacted the dealership multiple times. The primary response has been battery replacement, which did not resolve the issues. No permanent repair or root cause has been identified. Safety Risk: Loss of power, transmission malfunction, and electrical instability while driving present a serious safety risk and increase the likelihood of a collision. I respectfully request that NHTSA review this complaint and investigate whether my vehicle is affected by a safety-related defect consistent with known recalls for this model Sincerely [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

What happened : The vehicle experienced a sudden electrical failure and loss of normal shutdown control. The vehicle would not start or turn over. After repeated attempts, it eventually started, at which point all dashboard lights began flashing uncontrollably. The engine continued running even after the ignition was turned off and the key was removed. The only way to shut the vehicle down was to disconnect the battery. This created a safety concern due to the inability to control the vehicle’s electrical systems or safely shut off the engine. The failure occurred without prior warning. The vehicle was taken to an authorized dealership for inspection. Diagnostics confirmed a failure of the Body Control Module (BCM). The Steering Column Control Module (SCCM) was also found to be non-functional and may have been affected by the BCM failure. The vehicle remains inoperable and is awaiting replacement of the BCM, which is currently on backorder with no estimated availability. The failed components are available for inspection upon request. The issue has been confirmed by the dealership. No crash occurred, but the malfunction posed a potential safety risk due to uncontrolled electrical behavior and inability to shut down the vehicle normally.

The vehicle experienced a sudden and catastrophic failure of the powertrain/engine system. Based on dealer inspection, the failure requires complete replacement of the engine long block assembly, indicating an internal engine failure rather than a minor or maintenance-related issue. The vehicle and failed components are available for inspection upon request. My safety and the safety of others were placed at significant risk. The vehicle first shut off completely while I was proceeding through a four-way stop intersection, forcing me to restart the vehicle while stopped in the middle of the intersection. Later, while driving on a very busy highway, the vehicle again lost power and became completely inoperable. I was barely able to maneuver the vehicle onto the shoulder, narrowly avoiding a collision. The vehicle then would not fully shut off despite multiple attempts, further indicating a serious malfunction. The problem has been confirmed by an authorized dealer, Krebs Chrysler Dodge Jeep RAM in Gibsonia, PA. After diagnostics, the dealer issued a repair estimate calling for full engine long block replacement with an estimated total cost of approximately $13,900, confirming the severity of the failure. The vehicle has been inspected by the authorized Jeep dealership listed above. It has not been inspected by the manufacturer directly, police, or insurance representatives to my knowledge. There were no warning lamps, dashboard messages, or noticeable symptoms prior to the failure. The shutdowns occurred suddenly and without advance notice.