2019 Jeep Cherokee

CARVANA tried to drop off this Jeep Cherokee with the air bags exposed on both the drivers side and passenger side. There were also exposed wires on the passenger side. I rejected the vehicle and they put it right back up for sale seconds later. They also are refusing to come pick up the original vehicle that I had swapped for the Cherokee. This is what I sent them: I swapped a Jeep Compass for a Jeep Cherokee (VIN [XXX]). The delivery person [XXX] shows up 11/27/2021 and before he even gets the Cherokee off the truck, he offers me a $100 visa gift card saying the inside is dirty. I open the drivers side door and the air bag is exposed, dirty and wet. [XXX] says I can keep it, just get it fixed at a dealership. I said “NAH”. I go to the passenger side and it’s the same situation, the panel is hanging down and there are exposed wires. I said “nah I’m not keeping this car” and I begin taking pictures of the damages. The delivery dude [XXX] then asks me not to take pictures. I did anyway. Then [XXX] says “well I’m not gone say you rejected it. Imma just leave it as is” to which I said “no it’s rejected. I’m not taking this car I reject it.” I never got in the car, I have ring cameras that recorded it all. He loads it back up and leaves. Fifteen minutes later the car is back for sale on Carvana. I called Carvana to tell them they needed to come pick up their compass because I no longer want to do business with a company that would deliver a vehicle with defective airbags. They give me the complete run around for TWO days saying they can’t just come get the car, contracts have to be filled. The same contract I signed with the compass was the same contract I signed on the Cherokee that was instantly back for sale. How?? I never signed any financing contracts on either car because the mileage was under reported on the contract and I wasn’t about to sign anything with inaccuracies. They told me it would take 10-20 business days to come get their car. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (F

Second time in under a year battery went dead. The first time, While I did take it to the dealer to get it replaced under warranty, still puzzling as to what is draining the battery. Dealer said alternator was good. I’m taking in today to get it fixed. My car is all factory, no mods, no add one. This is my daily driver, drive about 36 to 40 miles highway.

Vehicle will not unlock or respond to key fab, after waiting it sometimes does, other times disconnecting negative battery cable and reconnecting it, function is restored. Far worse is at time when driving total electrical system failure occurs, engine fails, all dash board lights fail, light turn lane indicators and door locks. This has happened repeatedly and last time in heavy freeway traffic exiting. Took car to dealer and he said it was a low battery, this is the 3rd battery in 20 months. Dealer had car for 7 days and returned it now with Electronic Start Stop not functioning, after 3 weeks problems are still there, an independent mechanic says these are known Jeep problems, and confirmed it is not low battery voltage, I'm an electrical engineer and these failures happen when battery is at 14.0 volts, fully charged after 90 minutes of driving, and then car will start perfectly to only fail again. At this time I feel it's not safe to drive .

About a year ago I took the vehicle in for a recall notice. Software update needed to be run due to the vehicle shutting off during operation. I took the vehicle in for the recall service. Since the recall my vehicle has now started doing the same thing. It seems to happen when slowing to a stop or downshifting. Vehicle totally shuts off, no lights, including break lights, everything shuts off including radio, hazards won't go on, car just totally shuts off. Happened to me at a busy intersection tonight and I nearly got rear ended. Only warning light was the battery when attempting to restart the vehicle. This has happened 4 times in the last two days, this is my only vehicle and I must drive it.

While driving, the Jeep suddenly loses all power and shuts down. This is extremely dangerous as it seems to happen at random. So far only on side streets, but what if I was in the middle of an intersection? The manufacturer knows this is an issue with the model year and make, complaints litter the internet. They have not issued a recall, I suppose someone needs to die first.

1) The radio screen display has become streaky. The term used by the dealer is "delamination". This "delamination" can be easily seen whether radio is on or off. 2) The Uconnect function of the radio without prompting: a) Switches back and forth between Satelite radio and AM radio. b) Randomly calls people on the phone contact list. Numbers 1 and 2 above cause driver distraction and makes it harder to read vehicle information such as back up camera and navigation displays. The dealer has confirmed "delamination". There were no warning lamps, messages, etc. The issue first occurred in February 2021.