Structure. Review the 3 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Air Bags. Review the 2 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Electrical System. Review the 2 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

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Structure complaints

3 reports

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160,000 miles · Jun 5, 2020

Structure

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IN NOVEMBER OF 2019, WHILE DRIVING MY SON TO SCHOOL. THE PASSENGER DOOR LOCKS WOULDN'T ALLOW THE DOOR TO OPEN. HE HAD TO CLIMB OVER MY SEAT IN ORDER TO EXIT THE VEHICLE. THE DOOR HAS NOT OPENED SINCE. I'VE CALLED SEVERAL INFINITI DEALERS SINCE LAST NOV AND THEY ALL HAVE REFERRED ME TO A BODY SHOP TO FIX THE PROBLEM. ALL 3 BODY SHOPS I'VE CONTACTED HAD NO IDEA HOW TO FIX THE PROBLEM OR HOW TO GET THE DOOR OPEN WITHOUT DOING MAJOR DAMAGE TO THE VEHICLE. I HA E FILED A COMPLAINT WITH INFINITI CUSTOMER RELATIONS, THEY TOLD ME THAT SINCE THE CAR IS OUT OF WARRANTY THEY WILL NOT HELP W ANY REPAIR COST. I HAVE ALSO SPOKEN WITH A DESIGN ENGINEER FROM NISSAN ABOUT THIS ISSUE. HE CONFIRMED THAT THIS IS A MAJOR SAFETY HAZARD THAT NEEDS ADDRESSED IMMEDIATELY. UPON RESEARCH IN THE INFINITI FORUMS AND OTHER WEBSITES I NOTICE THAT I AM NOT THE ONLY ONE WITH THIS ISSUE. SEVERAL PEOPLE HAVE EXPERIENCED THE SAME ISSUE. TODAY I WAS FINALLY ABLE TO CONTACT A HEAD TECH AT LOUISVILLE INFINITI. HE SAID THE ONLY WAY TO OPEN THIS DOOR IS TO TAKE A LET BAR AND DESTROY THE INSIDE OF THE DOOR IN ORDER TO BREAK THE LATCH. THIS WILL BREAK THE WINDOW AS POSSIBLY DAMAGE THE INTERNAL FRAME STRUCTURE. THERE IS ALSO NO GUARANTEE OF THE FIX NOR COULD HE ESTIMATE THE COST OF GETTING THE DOOR TO EVEN OPEN. *TR

NHTSA ODI #11327417

140,000 miles · Feb 4, 2019

Latches/locks/linkagesStructure

TL* THE CONTACT OWNS A 2009 INFINITI FX35. AFTER PARKING THE VEHICLE, THE CONTACT WAS UNABLE TO OPEN THE FRONT DRIVER'S SIDE DOOR. INFINITI OF NAPERVILLE (1550 WEST OGDEN AVENUE, NAPERVILLE, IL 60540, (630) 241-3000) WAS CONTACTED AND STATED THAT THE FAILURE MAY BE DUE TO THE DOOR LOCK ACTUATOR. THE VEHICLE WAS NOT REPAIRED. THE…

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NHTSA ODI #11174300

65,000 miles · Aug 30, 2014

Structure

I HAVE MY CAR WASH THAT DAY, AND WHEN I WAS CLEANING INSIDE A NOTICE SOMETHING STICKY ON MY DASHBOARD. ..AND IT IS MELTING DOWN FRONT OF MY EYE'S AND I DON'T KNOW WHAT TO DO ...I AM AFRAID TO CALL THE COMPANY BECAUSE I HAVE NO MORE GUARANTEE IN THE CAR... *TR

NHTSA ODI #10629604

Official recalls

15V054000 · Steering:column

Feb 2, 2015

Nissan North America, Inc. (Nissan) is recalling certain model year 2008 Infiniti EX35 vehicles equipped with the power tilt/telescope option included in the premium package, manufactured June 29, 2007, to April 25, 2008, 2009 Infiniti FX35 and FX45 vehicles manufactured October 31, 2007, to April 16, 2008, and 2009 Nissan GT-R vehicles manufactured March 14, 2007, to April 25, 2008. The steering column outer tube may not be round, resulting in extra stress being applied to the upper steering bearing. This stress may cause the bearing retainer to fracture, creating extra play in the steering wheel or a possible loss of steering.

Consequence & remedy

Consequence: Extra play in the steering wheel or a loss of steering may increase the risk of a crash.

Remedy: Nissan will notify owners, and dealers will replace the steering shaft on the Infiniti EX35, FX35, and FX45 vehicles, and will replace the steering column assembly on the Nissan GT-R vehicles, free of charge. The recall began on March 9, 2015. Infiniti owners may contact customer service at 1-800-662-6200. Nissan owners may contact the GT-R hotline at 1-866-668-1487.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

PE14034 · Steering Column Separation

Opened Nov 4, 2014 · Closed Feb 27, 2015

Status: closed (inferred from source dates) · Steering:column

In a January 28, 2015 letter to NHTSA, Nissan identified a safety defect in the steering column assemblies used in certain model year (MY) 2008 and 2009 Infiniti EX35, Infiniti FX35/45 and Nissan GT-R vehicles equipped with power tilt/telescope steering columns supplied by Fuji Kiko Co., Ltd (NHTSA Recall No. 15V-054, Nissan R1501/R1502).The recall covers a total of 16,973 vehicles, including 15,647 MY 2008 Infiniti EX35 vehicles manufactured from June 29, 2007 (SOP) to April 25, 2008; 1,100 MY 2009 Infiniti FX35/45 vehicles manufactured from October 31, 2007 (SOP) to April 16, 2008; and 226 MY 2009 Nissan GT-R vehicles manufactured from March 14, 2007 (SOP) to April 25, 2008.The affected vehicles may have been manufactured with a steering column outer tube that is out of specification (out of round), which may result in stress at the upper bearing.According to Nissan, in rare instances, the condition caused the bearing retainer to fracture creating excessive play in the steering wheel.In this condition, if excessive axial force is applied to the steering wheel, the column may separate and cause a loss of steering control.Nissan's remedy instructs dealers to replace the steering shaft on the Infiniti EX35 and FX35/45 vehicles and to replace the entire steering column assembly on the Nissan GT-R vehicles.ODI's analysis of complaint and warranty data related to the alleged defect in the subject vehicles identified a total of 5 incidents in which steering column separation appears to have occurred, including one alleging that a crash resulted.Sixteen (16) additional incidents of loose steering were identified in Nissan complaints (1) and warranty claims (15).The 5 separation incidents identified by ODI involved vehicles built from November 7, 2007 to February 5, 2008, including 3 vehicles built from February 2 to February 5, 2008.The 16 incidents of loose steering involved vehicles built from January 19, 2008 to April 3, 2008, including 9 vehicles built from February 1 to February 11, 2008.None of the incidents involved the approximately 1,800 MY 2008 EX35 vehicles that are not included in the recall, which either were not equipped with the Fuji Kiko power adjustable steering columns (the manual adjustable steering columns were made by a different supplier) or were built after April 25, 2008.This investigation is closed based on Nissan's safety recall.The VOQs associated with this investigation are: 10350255 and 10605536.