2020 Hyundai Palisade

I have a 2020 palisade limited with the self leveling shocks. I have about 78,000 miles on the car. I am on my second set of replacement of the rear shocks. Well, guess what? I’m starting to hear that clunking noise again. I love my palisade but quickly becoming tired of this issue. I relaced the shocks last summer (Aug 2025). So, just less than one year after the replacement the noise is back and the smoothness of driving is gone. Every hole feels extremely rough.

"The front view camera (FR_CMR) failed due to an internal control chip defect. The component is available for inspection — it is currently at the dealership. Multiple ADAS safety systems were simultaneously disabled, including Forward Collision-Avoidance Assist, Lane Departure Warning, Lane Keep Assist, Driver Attention Warning, and High Beam Assist. This puts both the driver and other road users at risk by removing all active collision prevention and lane keeping systems while driving at highway speeds with no backup warning. The problem has been confirmed by the Hyundai dealership via GDS diagnostic scan showing two DTCs: C160649 (ECU Software Error – Front View Camera) and C180581 (LKAS CAN Signal Error). The vehicle has been inspected by the dealer. Dealer repair order quotes $1,511.87 for camera replacement and calibration. Warning lights for Forward Collision, Driver Attention Warning, and High Beam Assist appeared on the instrument cluster and have remained on continuously. Systems have been disabled since the warning lights first appeared. This is a known internal control chip defect documented in Kia TSB ELE231 (Rev 2, August 2021), covering the identical camera assembly shared across the Hyundai/Kia platform. The same DTCs and same fix — front camera replacement, variant coding, and calibration — are confirmed repaired on other 2020 Palisade Limited vehicles under warranty. Hyundai has not issued a corresponding TSB for the Palisade despite the identical failure mode and shared part. VIN: [XXX] ." INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Vehicle Information: 2020 Hyundai Palisades VIN: [XXX] Mileage: 74,212 Hyundai is mishandling Recall 292 (NHTSA 26V034000), which involves a failure to comply with FMVSS 226 and creates an occupant ejection risk. The affected seating position in my vehicle is used by my [XXX] child and is unsafe until a remedy exists. Hyundai has no remedy available and has refused to provide any written safety guidance or interim transportation. Beginning 5/29/26, I requested that Hyundai open a new case specifically for Recall 292. Hyundai has refused to open a case despite multiple written requests. Instead, they repeatedly redirected me to phone numbers and generic inboxes, avoiding written communication. They have not answered whether the vehicle is safe to operate, whether the affected seat can be used, or whether they will provide a loaner or rental while no remedy exists. Hyundai also claimed to have sent a Zelle reimbursement on 5/28/26 but refused to provide a timestamp needed for bank verification. When asked again in writing, Hyundai ignored the question and repeated the same deflection responses. Across multiple emails (5/29, 6/1, 6/1), Hyundai ignored every recall‑related question, refused to provide written guidance, refused to open a case, and refused to address the child‑safety implications. This appears to be a pattern of procedural and substantive non‑compliance with recall communication requirements. I previously had to involve the Maryland Attorney General regarding Hyundai’s handling of another safety‑related issue on this vehicle, indicating a broader pattern of evasive behavior. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I have taken my car to Jerry V’s Honolulu, and Tony’s Hyundai here on Oahu, neither dealership has been able to remedy this issue with my seatbelts. The recall has been out for a while and they cannot seam to get a part in stock. My seatbelts are not always locking, and this is an extreme safety issue. If I got i a wreck and it didn’t lock on the slip, I could fly out of the vehicle, or my child could. I am an active duty military member as well. I spend so much on this car a month and getting this fixed should be easily remedied.

The engine burns oil excessively and the oil light does NOT come on when the oil is low. Our car is right at 90k miles, it began to shudder and malfunction out of the blue while we were driving on the highway. There was absolutely no indication the oil was low. Now the car will not turn on at all. We were in between oil changes. The safety of myself and my family was put at risk because the engine blew with no warning. The vehicle has been serviced repeatedly by Hyundai for this issue, and they are trying to tell us that it is normal for oil to completely burn out in between oil changes.

The contact owns a 2020 Hyundai Palisade. The contact received notification of NHTSA Campaign Number: 26V034000 (Air Bags) and 25V607000 (Seat Belts); however, the parts for the repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable timeframe for the remedies to be available. The contact stated that when driving at various speeds and while idle, the vehicle would shake. The contact had checked oil levels and noticed that there was no oil in the vehicle. The contact had to begin changing the oil every 1,000 miles. The contact looked up the CarFax and learned that the vehicle had a history of oil consumption issues. The vehicle was taken to the dealer, who confirmed that the remedies were not available and then diagnosed an oil consumption failure. The dealer completed an oil consumption and cleaning and advised them to drive 1,000 miles to receive assistance for the engine, as it was at risk of seizing. The vehicle was not repaired. The manufacturer was informed of the failure. The manufacturer informed the contact that the failure was not covered by recall or warranty. The failure mileage was approximately 83,000.

Driving down road in early afternoon at about 35 mph. Car began to run rough (jutter) then almost immediately stalled. The car’s engine icon appeared on the screen along with verbiage indicating service engine soon. After about 3-5 minutes, I started the car and drove it directly into a parking lot approximately 100 feet from where the car stalled. I had the car towed to a repair shop in town. The following day the service adviser called after doing diagnostics and indicated the car had no oil (It was approximately 3,400 miles since my last oil change). The technician explained there were some minute cracks in the oil filter cap but nothing that would warrant such a large loss of oil. An oil change was done, the oil filter cap was replaced with an aftermarket cap, and the car was returned to me. I have contacted the service department of the Hyundai Dealership where the car was purchased and am awaiting a call back.

I am filing this complaint regarding my 2020 Hyundai Palisade affected by the recall involving the third-row seat airbag not deploying properly and the risk of occupant ejection during a rollover accident. I purchased this vehicle in December 2024 and have experienced a pattern of ongoing mechanical failures, repeated dealership visits, lack of manufacturer support, diminished use of my vehicle, and financial hardship throughout ownership. Since purchasing the vehicle, I have completed more than 20 oil consumption tests requiring repeated 1,000-mile dealership visits. The issues became so severe that both the engine and transmission ultimately had to be replaced. The unresolved recall has now created an additional major safety concern for my family. Hyundai indicated a remedy was expected by the end of March, but as of now there is still no repair available. This has significantly limited the safe use of my vehicle because the third-row seating cannot safely be used for passengers due to the risk associated with the defective airbag system. This delay is causing financial hardship as well. I intended to use this vehicle through Turo for supplemental income but cannot do so because of the active safety recall. I also have upcoming family travel requiring use of the third row and may now be forced to rent another SUV at my own expense. I currently owe approximately $30,000 on this vehicle and am facing substantial negative equity due to the vehicle’s extensive repair history and unresolved recall status. I am concerned about both passenger safety and Hyundai’s prolonged delay in providing a remedy for a serious safety issue. I am requesting that this complaint be documented as part of the ongoing investigation and oversight regarding Hyundai’s handling of this recall and the delay in providing repairs to consumers.