2020 Honda Civic

I reported this issue to insurance. The facts are that when I was watching a family member’s toddler, I went to my vehicle to grab a stack of papers. While holding her, I reached in and grabbed the papers sitting directly on the back seat of the coupe vehicle (I.e., easy to reach). Upon grabbing the papers in one hand and holding her on my left hip, I shut the drivers side door and began walking toward the home. Immediately, I heard an odd sound like a rustle or possibly an animal scurrying. I looked around confused because I hadn’t seen anything and it wasn’t too dark. Then I looked closer and the entirety of my back windshield was shattered into a billion pieces leaking into my back seats and onto the car seat placed there for when I frequently pick up the toddler. I can’t help but think of what would’ve happened if she was in her car seat and the glass shards (which were many, sharp and permeating through each crevice and likely will remain until somehow discovered or hurting someone) would’ve fell there. Many honda owners experienced this issue of combustion in the rear windshield. It’s not safe or right. A recall should be made.

I bought this car from a Honda dealership in Cincinnati. I searched for this specific year and color. It had about 48k miles on it when I got it. I have only put on 14k miles now. I purchased the warranty. After a year of owning it. My paint on the plastic pieces started to chip off. The mirror is nearly completely paintless, and the door handles look bad as well. I have been trying to work with Honda. The dealership recognized this was an issue with this color. There is a class action for the white as well. The honda dealership said Honda corporate should do something about it since I haven't had this car very long. Honda corporate came back and told me that they would have only covered it in the year of 2020 which is silly because the car is a 2020. I purchased it at the end of 2023. So as soon as I got this off of the lot I was [XXX] essentially. I told them that I haven't even put that many miles on the car and they said it didn't matter. Online everywhere talks about the issues with the paint chipping on the plastics and they refuse to recognize it. I was quoted over 1000 to fix the more serious issues but another 400 more to fix everything and that was just for the parts and not the labor. The dealership service manager at Honda recognized this was a problem but corporate doesn't want to do anything about it. The issue started happening a year after I purchased it. I haven't even owned it for a full two years. Not even 14k miles on it since my purchase. Purchased the warranty and they refuse to help. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2020 Honda Civic. The contact stated that the front driver’s side door failed to open as needed. The contact stated that several attempts were needed to open the door. After investigating the failure, the contact related the failure to the steel beams inside the door. The contact stated that the failure occurred frequently. The contact had suffered rotator cuff injuries on both shoulders. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 25,000.

The contact owns a 2020 Honda Civic. The contact stated that the weather stripping on the vehicle was previously replaced several times, in addition to the under carriage. The contact also stated that the driver's side door panel was detaching from the door. The vehicle was taken to the dealer, who used physical force to move the door panel into place. The dealer informed the contact that the vehicle could not be repaired free of charge because it was out of warranty. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the dealer needed to send a diagnostic report and estimate for consideration to cover the repair. The failure mileage was unknown.