2019 Honda Civic

I am filing a safety complaint regarding an unresolved fuel pump recall on my 2019 Honda Civic. My vehicle became inoperable around October 2025 after passing Pennsylvania state inspection in July 2025. The vehicle is currently not drivable and remains inoperable. A VIN-based recall check confirms an active, unrepaired safety recall related to the fuel pump module (2016–2021 Honda Civic fuel pump impeller defect). This recall warns of potential engine stall or failure to start, increasing crash risk. Despite multiple attempts to schedule repair through Honda MotorWorld and Honda customer service, the recall repair has not been completed. I have contacted both the dealership and Honda corporate through multiple case numbers and written communication. However, repair has not been provided and access to service has been repeatedly delayed or conditioned on phone-only communication, despite my use of written/email communication being accepted in other parts of the case process. As of today, the safety recall remains open and unrepaired, and the vehicle remains inoperable. I am requesting: Investigation into why the open fuel pump safety recall has not been completed Assistance in ensuring the manufacturer provides the required recall remedy Confirmation of appropriate steps to complete recall repair given vehicle inoperability

The contact called on behalf of the owner of a 2019 Honda Civic. The contact received notification of NHTSA Campaign Number: 25E071000 (WHEELS). The local dealer was contacted; however, the owner was informed that the vehicle did not have the part listed on the recall installed on the vehicle, and the vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and informed the contact that the dealer was to update the information. The contact was informed to contact the dealer for assistance. The dealer was contacted and referred the contact to the manufacturer to update the recall. The vehicle was not repaired. The contact had not experienced a failure.

The open recall repair (NHTSA 23V-858) has not been completed. Additionally, there is a separate open recall, NHTSA Recall Number 25E-071 (Manufacturer Recall MMZ), involving 18-inch Honda Genuine Accessory wheels with improperly installed lug seat inserts. Both recalls remain unresolved. Beginning in approximately 2024, the vehicle exhibited intermittent jerking and stalling during acceleration, along with loss of smooth power delivery. No warning lamps were illuminated prior to failure. The vehicle was inspected in July 2025 after Wilkes-Barre Honda declined to provide assistance, and it passed inspection at that time. In October 2025, the engine failed to start, and the vehicle became fully non-operational. The insurance carrier was notified in October 2025 that the vehicle had become inoperable. The vehicle has not been inspected by the manufacturer, law enforcement, or the insurance company. It is currently available for inspection but is not safely drivable. Loss of power while driving presents a risk of collision. Multiple attempts were made to schedule an appointment with Wilkes-Barre Honda regarding the outstanding recall; however, no response was received. The manufacturer was also contacted on several occasions, but no meaningful assistance was provided. Despite repeated requests, the dealership has not conducted a formal inspection or confirmed the cause of the failure. The vehicle has remained inoperable for several months. Under these circumstances, asking me to arrange towing is not reasonable, as delays in addressing recalls have created additional practical barriers to accessing necessary transportation and resources. *Note: I've included a phone number for this complaint but do not have one. Additionally, lack of vehicle access due to unresolved recalls had already created practical barriers in obtaining one.

On [XXX], I purchased a 2019 Honda Civic Si (VIN: [XXX] ) from Zeigler Toyota of Racine (WI). At the time of sale, the dealership concealed critical safety-related information, including three major prior damage events (roof, front, rear), multiple Illinois auction sales, and pre-installed aftermarket suspension modifications that prevented proper rear alignment. No disclosures were made. After purchase, I was referred to Zeigler Honda of Racine, where a certified Honda technician confirmed the vehicle could not be aligned due to these undisclosed modifications, and would soon become unsafe to drive. Improper rear alignment creates risks of unpredictable handling, tire failure, and catastrophic loss of control. Zeigler Honda attempted to discreetly order parts without warranty company knowledge and failed to document inspection results or service records, indicating concealment efforts. Zeigler Auto Group operates 84 franchises across 41 locations in Wisconsin, Illinois, Indiana, and Michigan, and reports annual sales exceeding $2.2 billion. Given their size and multi-state operations, systemic concealment of structural and mechanical safety defects by affiliated dealerships poses a significant public safety threat across state lines. I have submitted complaints to the Wisconsin Department of Justice, DATCP, WisDOT, FTC, BBB, Honda Corporate, and the Illinois Attorney General. Given the severity of the defects, concealment, and Zeigler’s multi-state reach, I respectfully request NHTSA investigate Zeigler Auto Group for patterns of selling unsafe vehicles without proper disclosure. Supporting documentation is available upon request. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I purchased this car from Fox Honda a few weeks after it was sold to the car dealership. When I picked up the car and drove home, I noticed noises from the car. I took my car to a body shop nearby to check. The mechanic said one of the tires wasn’t sealed. I continued to hear weird noises coming from the front of my car. A month later, the low-tire-pressure sign appeared. I called the salesperson again, and he said the car was fine due to weather. I was worried, so I took the car to Honda City in Liverpool, NY to get inspected. They got rid of the low-tire-pressure sign. The service of Fox Honda was inadequate as it didn’t make sure the car I bought was inspected throughout before selling it. Everyone convinced me that there was no problem with the car until my car corrupted on January 4, 2021. My son was driving the car home from school. When he made the left turn, he said the car seemed out of balance and then it hit the sidewalk. The speed in the area was about 35mph, and the car was driven slower than the speed because it made a left turn at the intersection. The wheel and front axle on the passenger side fell off from the vehicle. He was scared, so he called 911. Police came, and people on the road all thought it was the strangest thing that ever happened to a car. My husband and I were glad that my son was ok, but a car’s wheel and its axes can’t just fall off like that. My son could end up in the hospital if he drove on the highway. Honda C said my case couldn’t move forward if the body shop at Honda did not give them the inspection report (My insurance did assess the damage, but Honda C did not accept it). The body shop said we had to wait for 2 months, but yesterday, Tuesday 2/21, I met the service manager to ask him to speed up the inspection, and he said Honda C would do it, not him. It was upsetting because both parties stated different things. My pre-paid legal service attorney advised me to report to DMV and the defects to the NHTSA.

The TPMS Sensor keeps turning ON since we bought this vehicle brand new from Lia Honda of Kingston. The problem was reported to American Honda (Case # 11487126). Per their (Honda) advice, the vehicle was brought into the Honda dealership (Lia Honda of Albany and Keeler Honda in Latham) to diagnose this issue. Still, the service technicians were unable to identify the root cause of this issue. The readings from tire pressure for all tires showed no sign of leakage or low tire pressure. The ratings were taken at different intervals and showed the normal tire pressure readings. The issue still exists, and American Honda has not shown any interest in correcting this problem. The vehicle has roughly 7K miles and is still under full factory warranty. Thank you in advance for looking into this matter. -Shakti Chauhan

EVERYTIME I START THE CAR I GET A LOW TIRE PRESSURE WARNING, I HAVE CHECKED ALL FOUR TIRE PRESSURES AND THE SPARE REPEATEDLY, AND REGARDLESS OF WHETHER I FILL THEM WITH THE CORRECT PRESSURE OR NOT THE TPMS DOES NOT STOP SIGNALING LOW TIRE PRESSURE. WARNING HAS NOT GONE AWAY SINCE IT CAME UP DESPITE CORRECTING PRESSURE BI-WEEKLY. CURRENTLY HAS BEEN 6 MONTHS. ALSO OCCASIONALLY THE CAR WILL BRAKE BY ITSELF BOTH ON THE HIGHWAY AND AROUND NEIGHBORHOODS (LOW SPEEDS AND HIGH) AND WITHOUT ANYONE IN FRONT. *TR

THE TPMS HAS CAME ON WARNING OF A LOW TIRE. THE TIRES WERE CHECKED AND NONE WERE LOW. THIS HAS HAPPENED A COUPLE OF TIMES. TODAY WHILE DRIVING SOMETHING PUNCTURED THE SIDE WALL OF THE TIRE AND IT WENT FLAT THE TPMS DID NOT INDICATE A LOW TIRE. I PULLED TO A SAFE PLACE AND CHANGED THE FLAT TIRE. THE VEHICLE WAS LEFT RUNNING AND THE TPMS FINALLY CAME ON WHEN I DROPPED THE FLAT TIRE INTO THE TRUNK. THE TMPS ON MY SONS 2019 CIVIC HAS INDICATED A LOW TIRE A COUPLE OF DIFFERENT TIMES AND THE TIRES ARE AT CORRECT PSI.