2024 Ford Maverick Hybrid

"This is a formal complaint for an Inadequate Recall Remedy and severe Consequential Damage regarding NHTSA Campaign #24V684000 (Ford Recall 24S59) on my 2024 Ford Maverick XL (65,000 miles, VIN: [XXX]).The official safety recall update was originally performed at 30,000 miles by a Ford mobile service unit, but the remedy completely failed. The Audio Control Module software remains corrupted, causing a severe intermittent parasitic drain. The radio frequently locks up, and roughly once a week, it remains actively powered on for 10 minutes after the ignition is turned off, keys are removed, and doors are locked. This has permanently destroyed my 12-volt battery, forcing me to rely on a trickle charger daily.On XXX, I took the truck to Mt. Orab Ford (Ohio) under Invoice #XXX for a separate recall (Ford 26C10). They completed the hitch recall but explicitly refused to address the failed safety recall 24S59 or the resulting battery damage. The official invoice they handed me falsely logs line item B as 'GBATT BATTERY TESTED GREEN AT THIS TIME.' However, I forced the Service Manager, Kevin Wilmoth, to physically verify the battery in the parking lot. The handheld tester printout he handed me directly contradicts their official invoice, explicitly stating 'GOOD RECHARGE' with a resting voltage of only 12.16V and a 45% State of Charge. A healthy 12V battery should rest between 12.6V and 12.8V; at 12.16V with a 45% charge, the system is severely drained and starved for power. The dealership printed 'Tested Green' on the invoice before actually testing it, and Kevin Wilmoth has since refused my email request for copies of the vehicle's OASIS history and FDRS global diagnostic logs to withhold the electronic record of these faults.Contacted Ford Corp., given a claim #, promised call back in 24hrs.completely failed to respond, leaving me stranded with a severe, un-remedied safety hazard. Requesting into Ford's failure to provide a free, functioning saf INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),

While driving at highway speed on I-275with cruise control engaged on afternoon of June 11 the truck suddenly began slowing down. I couldn't get it to accelerate. I ultimately had to get over two lanes and still had enough momentum to get off an exit ramp. At the end of the ramp, I noticed I was unable to get the truck to accelerate from a stopped position either. Only then did I notice the dial transmission had moved to N from D. I did not initiate this move while I was on the highway, nor was I aware of it, nor do I believe I bumped the dial. This is the second time this has happened. Previously it occurred some time in late 2025 in a store parking lot. At highway speeds, this is extremely dangerous.

My 2024 Ford Maverick (VIN [XXX] ) has had three sudden losses of drive power while driving. Each time the accelerator stopped delivering power with NO warning lights, no error messages, and no dashboard indicators before, during, or after. Each time I pulled over, shut off the vehicle, and restarting fully restored normal function. Incident 1 — Aug 2024, two-lane highway, New Mexico. Clear, ~80°F, light traffic, ~60 mph. Accelerator suddenly lost power, no indicators. Pulled to shoulder; restart restored function. Incident 2 — XXX, ~6:10 PM, XXX northbound on-ramp from [XXX] . While accelerating up the ramp to merge, power cut out — same behavior, no warnings. Pulled over; restart restored function. Incident 3 —XXX, ~8:05 AM, [XXX] . Slowed for a turn; no power when I accelerated out. Same signature. These symptoms are identical to NHTSA Recall 24V-267 (Ford 24S24) — loss of motive power from the BCM/PCM failing to detect 12V battery degradation — and the follow-on battery recall 25V-158 (Ford 25S26). My vehicle is a 2024 Maverick and is NOT included in 24V-267, which Ford limited to 2022-2023 Mavericks built Feb 2021–Oct 2022. I am reporting because my 2024 shows the identical failure mode, including the total absence of warning before power loss, matching the owner reports that prompted Recall Query RQ24014 into the adequacy of the 24V-267 remedy. I request NHTSA consider whether the affected population should include model year 2024 Mavericks. These events are recurring and have occurred at highway speed and while merging, creating a serious crash risk. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On November 9th, the vehicle became undrivable with the following alerts: "Stop safely now", "Pre-collision assist not available", "Check Brake System", "Front Camera Temporarily not available", "service vehicle soon", "service advance trac", "hill start assist not available" The accelerator was non-functional; however, when releasing the brake pedal the vehicle starts to accelerate, without pressing the accelerator. Dealer said they are unable to reproduce the event. This is the second time this has occurred with this vehicle, previously submitted complaint on this same VIN.

Truck is draining its battery after sitting in a downtime period. (6-12 hours) leaving me stranded. This has happened more than 20 times since 12/26/2024. I DO HAVE INFORMATION TO SUBMIT FOR SHOP (VISITS), HOWEVER AT THE TIME I AM FILLING THIS OUT I HAVE NO WAY TO ENTER THAT INFORMATION HERE. THE SHOP HAS HAD THE VEHICLE MULTIPLE TIMES AT THE LONGEST 20days STRAIGHT, UNKNOWN HOW MANY DAYS TOTAL. Most of the shop visits concluded with either battery charges OR battery changes. I have been told by Ford Dealership Maintenance Shop many times they have no idea what is going on with the vehicle. I have digital proof from the Ford app when this happens. My concern is that I have noticed that Ford is removing Digital information off of the app that supports my case. ALSO, They have started to “lose my paper work” when I go to pick up my vehicle from their shop. My vehicle has ONLY been to the dealership shop where I purchased it.

On the Maverick hybrids there has been a battery issue since they first came out in Dec. '21. I first had a 2022 hybrid and would get the message "vehicle is in battery saver mode" frequently. When this would happen I would have no interior lights when I opened the doors and could not start the vehicle or check any information, tire pressure, fuel, etc through my phone app. So charge battery and drive and the message goes away. The dealer did replace the battery once since it was defective. I kept that truck for 26 months and then purchased a 2024 Maverick hybrid in Feb '24 thinking this issue would be resolved. Nope, issue was worse if anything. Started getting the same issue in just a few months. Dealer checked and replaced a defective battery in October 2024. Within 5 weeks started getting the same issues again. Dealer said battery checks good. There seems to be either a parasitic drain on the battery, a software issue regarding the charging of the battery or completely defective flooded batteries. In April 2025 Ford must have realized a problem because they started installing an AGM in the factory on the hybrids. they also issued SSM 53801 which was a software update on the A?C module that could be causing a parasitic drain. I had that done TWICE. Still have the same issue. The dealer says they can find nothing wrong and says I just need to drive my vehicle more, keep it on a battery maintainer and carry a power pack to jump start in case it doesn't start. I have been on a website [XXX] since July 2021 and this has been overwhelmingly the number one complaint about the Maverick hybrid. Ford was supposed to have had a recall in the first quarter for a software update to deal with a deeper charge of the battery but that never happened. We imply that the government step in and have Ford do a recall to replace all the defective flooded batteries with the AGM that they are now installing on the 2025's and/or do the software update promised. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5

Repeated failures of accessory battery resulting in powertrain failures. One incident disabled the response of the accelerator. Acceleration was only achieved by releasing the brake pedal and the vehicle slowly accelerated up to approx 35 mph. Battery has been replaced/repaired by dealer 4 times already, with a 5th pending shortly. Accessing the battery to jump start the vehicle requires lifting the back seat, including detaching car seat installed in the rear of the vehicle.

The contact owns a 2024 Ford Maverick. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. There was no warning light illuminated. The vehicle was towed to the dealer but was not diagnosed or repaired. The contact was informed by the dealer that the 12-Volt battery had been charged; however, the contact stated that the failure persisted. The manufacturer was not made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 16,148.

The contact owns a 2024 Ford Maverick. The contact stated that while driving at undisclosed speeds and depressing the brake pedal, the vehicles driving behind contact were getting too close. Upon further investigation, the contact related the failure to NHTSA Campaign Number: 25V095000 (EXTERIOR LIGHTING, ELECTRICAL SYSTEM). No warning lights were illuminated. The vehicle was not diagnosed nor repaired. The manufacturer was contacted, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 18,000.