Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
620–25K
7725–50K
5050–75K
5575–100K
33100–150K
16150K+
293 reports with mileage · 94 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Electrical System. Review the 183 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Service Brakes, Hydraulic. Review the 31 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Steering. Review the 29 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
34 crash reports13 fire reports24 injury reports
What owners actually said
387 reports
17,000 miles · Aug 2, 2006
Electrical System
DT*: THE CONTACT STATED THE KEY CAME OUT OF THE IGNITION WHILE IN THE START POSITION. THE VEHICLE WAS PARKED AND TURNED OFF WHEN THE INCIDENT OCCURRED. THE STEERING WHEEL LOCKED UP AND COULD NOT BE MOVED WHEN THE VEHICLE WAS RESTARTED. THE VEHICLE WAS TOWED TO THE DEALER WHO DETERMINED THE IGNITION CYLINDER AND TRANSCEIVER M…
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DT*: THE CONTACT STATED THE KEY CAME OUT OF THE IGNITION WHILE IN THE START POSITION. THE VEHICLE WAS PARKED AND TURNED OFF WHEN THE INCIDENT OCCURRED. THE STEERING WHEEL LOCKED UP AND COULD NOT BE MOVED WHEN THE VEHICLE WAS RESTARTED. THE VEHICLE WAS TOWED TO THE DEALER WHO DETERMINED THE IGNITION CYLINDER AND TRANSCEIVER MODULE NEEDED TO BE REPLACED.
NHTSA ODI #10164226
15,000 miles · Jul 26, 2006
Service Brakes, Hydraulic
AT 15,000 MILE I REPLACED MY REAR BRAKE SHOES AND THEN TWO DAYS AFTER THAT THEY STARTED TO SQUEAL VERY BADLY LIKE THEY WHERE WORN OUT AGAIN. I RETURNED TO THE FORD DEALER IN WHICH I PURCHASED THE CAR AND WHO HAD REPLACED THE BRAKES THEY REAPPLIED LUBE TO THE SHOES AND DRUM. THAT WORKED FOR THREE DAYS AND NOW ONCE AGAIN THEY SQUE…
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AT 15,000 MILE I REPLACED MY REAR BRAKE SHOES AND THEN TWO DAYS AFTER THAT THEY STARTED TO SQUEAL VERY BADLY LIKE THEY WHERE WORN OUT AGAIN. I RETURNED TO THE FORD DEALER IN WHICH I PURCHASED THE CAR AND WHO HAD REPLACED THE BRAKES THEY REAPPLIED LUBE TO THE SHOES AND DRUM. THAT WORKED FOR THREE DAYS AND NOW ONCE AGAIN THEY SQUEAL AGAIN. I HAVE REPLACED THE BRAKES AGAIN AT 25,000 MILES AND THEY STILL SQUEAL AND NO ONE KNOWS WHAT TO DO. BOTH TIMES THE BRAKES WHERE REPLACED THEY WERE DONE AT A FORD DEALERSHIP. I HAVE BEEN TOLD TO MAYBE PURCHASED NEW DRUMS EVEN THOUGH THERE IS NOTHING WRONG WITH THE CURRENT ONES BUT I DON'T SEE THE NEED TO DO SUCH A THING ON A CAR THAT IS BARELY 2 YEARS OLD. PLEASE HELP. *NM
NHTSA ODI #10163555
17,000 miles · Jul 22, 2006
EquipmentVehicle Speed Control
I HAVE A 2004 FORD FOCUS THAT HAS 18,000 MILES. I HAVE ALREADY HAD TO HAVE THE THROTTLE REPLACED TWICE; AFTER SEVERAL THOUSAND MILES, THE THROTTLE BEGINS TO STICK AND IT BECOMES MORE DIFFICULT TO APPLY LIGHT PRESSURE TO THE GAS PEDDLE. THE THROTTLE WILL STICK AND AS I APPLY PRESSURE TO THE GAS, THE CAR WILL SURGE FORWARD WHEN …
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I HAVE A 2004 FORD FOCUS THAT HAS 18,000 MILES. I HAVE ALREADY HAD TO HAVE THE THROTTLE REPLACED TWICE; AFTER SEVERAL THOUSAND MILES, THE THROTTLE BEGINS TO STICK AND IT BECOMES MORE DIFFICULT TO APPLY LIGHT PRESSURE TO THE GAS PEDDLE. THE THROTTLE WILL STICK AND AS I APPLY PRESSURE TO THE GAS, THE CAR WILL SURGE FORWARD WHEN THE FORCE FINALLY OVERCOMES THE THROTTLE STICKING. THIS CAUSES PROBLEMS IN COMMUTE STOP/GO TRAFFIC AS I HAVE SEVERAL TIMES ALMOST HIT THE CAR IN FRONT OF ME BECAUSE OF THE SURGE. *NM
NHTSA ODI #10163146
84 miles · Jul 19, 2006
Electrical System
2004 FORD FOCUS. KEY DOES NOT TURN IN IGNITION. STRANDED IN REMOTE AREA. HAD TO WALK AND HITCH-HIKE HOME. FOUND HUDREDS OF SIMILAR COMPLAINTS ON INTERNET. SUDDEN, UNEXPECTED FAILURE OF SUCH BASIC AND FUNDAMETAL SAFETY/SECURITY EQUIPMENT IS INHERANTLY DANGEROUS. CONSUMERS SHOULD BE WARNED THAT THIS IS A COMMON OCCURANCE AND THAT…
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2004 FORD FOCUS. KEY DOES NOT TURN IN IGNITION. STRANDED IN REMOTE AREA. HAD TO WALK AND HITCH-HIKE HOME. FOUND HUDREDS OF SIMILAR COMPLAINTS ON INTERNET. SUDDEN, UNEXPECTED FAILURE OF SUCH BASIC AND FUNDAMETAL SAFETY/SECURITY EQUIPMENT IS INHERANTLY DANGEROUS. CONSUMERS SHOULD BE WARNED THAT THIS IS A COMMON OCCURANCE AND THAT IT COULD BE DANGEROUS. *NM
NHTSA ODI #10162899
Mileage unknown · Jul 2, 2006
Electrical System
ABOUT TWO WEEKS AGO I TRIED TO START MY 2004 FORD FOCUS, BUT THE KEY WOULD NOT TURN IN THE IGNITION. AFTER ABOUT 10 TRIES IT FINALLY WORKED. THIS AFTERNOON I WENT TO MY CAR TO PICK UP MY WIFE FROM WORK AND THE KEY WOULD NOT TURN AT ALL. I HAVE TRIED FOR OVER TWO HOURS AND NO RESULTS. AFTER SOME RESEARCH ON THE INTERNET I FIND TH…
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ABOUT TWO WEEKS AGO I TRIED TO START MY 2004 FORD FOCUS, BUT THE KEY WOULD NOT TURN IN THE IGNITION. AFTER ABOUT 10 TRIES IT FINALLY WORKED. THIS AFTERNOON I WENT TO MY CAR TO PICK UP MY WIFE FROM WORK AND THE KEY WOULD NOT TURN AT ALL. I HAVE TRIED FOR OVER TWO HOURS AND NO RESULTS. AFTER SOME RESEARCH ON THE INTERNET I FIND THAT THIS IS NOT AN ISOLATED CASE BUT RATHER THE NORM. EVEN FURTHER RESEARCH REVEALED THAT THERE IS NO RECALL FROM THE FORD COMPANY, IN FACT THEY ARE ACTIVELY DENYING THAT THERE IS A PROBLEM. *NM
NHTSA ODI #10161250
42,000 miles · Jun 19, 2006
Latches/locks/linkages
DT*: THE CONTACT STATED THE DOG WAS PLACED IN THE REAR OF THE VEHICLE THROUGH THE HATCH. THE DOOR AJAR LIGHT ILLUMINATED, THE HATCH WAS CHECKED AND IT WAS DISCOVERED THAT IT WOULD NO LONGER LATCH. THERE WAS NO WARNING PRIOR TO THE PROBLEM. THE MANUFACTURER AND DEALER HAVE BEEN ALERTED. AN APPOINTMENT WAS MADE WITH THE DEALE…
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DT*: THE CONTACT STATED THE DOG WAS PLACED IN THE REAR OF THE VEHICLE THROUGH THE HATCH. THE DOOR AJAR LIGHT ILLUMINATED, THE HATCH WAS CHECKED AND IT WAS DISCOVERED THAT IT WOULD NO LONGER LATCH. THERE WAS NO WARNING PRIOR TO THE PROBLEM. THE MANUFACTURER AND DEALER HAVE BEEN ALERTED. AN APPOINTMENT WAS MADE WITH THE DEALER FOR INSPECTION.
NHTSA ODI #10160150
Mileage unknown · Jun 19, 2006
Electrical System
IN OCTOBER OF 2004 THE IGNITION CYLINDER LOCKED ON MY 2004 FORD FOCUS AND WAS UNUSABLE. IT WAS TOWED TO THE DEALERSHIP AND THEY CLAIMED TO HAVE "FIXED IT". TODAY IS JUNE 18, 2006 AND THE IGNITION CYLINDER LOCKED ON ME AGAIN. MY DAUGHTER DRIVES THIS CAR AND SHE WORKS THE GRAVEYARD SHIFT. IF THIS CAR WERE TO LEAVE HER STRANDED …
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IN OCTOBER OF 2004 THE IGNITION CYLINDER LOCKED ON MY 2004 FORD FOCUS AND WAS UNUSABLE. IT WAS TOWED TO THE DEALERSHIP AND THEY CLAIMED TO HAVE "FIXED IT". TODAY IS JUNE 18, 2006 AND THE IGNITION CYLINDER LOCKED ON ME AGAIN. MY DAUGHTER DRIVES THIS CAR AND SHE WORKS THE GRAVEYARD SHIFT. IF THIS CAR WERE TO LEAVE HER STRANDED AT NIGHT BECAUSE FORD FAILED TO ISSUE A RECALL --I SERIOUSLY CONSIDER THIS A SAFETY ISSUE!!!!!!!!!!!!! *NM
NHTSA ODI #10160118
Mileage unknown · Jun 7, 2006
Electrical System
IGNITION JAMMED UNABLE TO START CAR,KEY WOULD NOT TURN AT ALL. HAD TO HAVE CAR TOWED TO DEALERSHIP AND THEY REPLACED IGNITION HAD THE CAR FOR TWO DAYS, NOW THAT I HAVE NEW IGNITION THE KEY IS NOW GETTING STUCK IN THE IGNITION. HAVE NOT REPORTED PROBLEM TO DEALERSHIP YET. *NM
NHTSA ODI #10159201
29,000 miles · Jun 5, 2006
Fuel System, Gasoline
MY CAR IS AGAIN IN SERVICE DUE TO A FAULTY GAS CAP. THE WIRE WHICH ATTACHES THE GAS CAP TO CAR KEEPS GETTING CAUGHT WHEN THE CAP IS BE SCREWED ON. CHECK GAS CAP LIGHT COMES ON AND THEN THE CHECK ENGINE LIGHT COMES ON. THIS IS THE 4TH TIME IT IS IN THE SHOP FOR THIS REASON. I AM TOLD I HAVE TO CHECK EACH TIME I GET GAS TO MAKE S…
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MY CAR IS AGAIN IN SERVICE DUE TO A FAULTY GAS CAP. THE WIRE WHICH ATTACHES THE GAS CAP TO CAR KEEPS GETTING CAUGHT WHEN THE CAP IS BE SCREWED ON. CHECK GAS CAP LIGHT COMES ON AND THEN THE CHECK ENGINE LIGHT COMES ON. THIS IS THE 4TH TIME IT IS IN THE SHOP FOR THIS REASON. I AM TOLD I HAVE TO CHECK EACH TIME I GET GAS TO MAKE SURE CAP IS ON PROPERLY AND THAT CONNECTING WIRE IS NOT CAUGHT. I DON'T BELIEVE MOST PEOPLE HAVE TO DO THIS. I BELIEVE THE GAS TANK LINE WAS INSTALLED IMPROPERLY AND THEREFORE IT KEEPS CAUSING THIS PROBLEM. THANK YOU. *JB
NHTSA ODI #10159013
19,632 miles · May 19, 2006
Air BagsCrashInjury
I HAD A HEAD-ON COLLISION WITH A CAR THAT SHOT OUT OF A SIDE STREET DIRECTLY IN FRONT OF ME. THE FRONT OF MY CAR HIT THE SIDE OF HIS VAN. THE AIR BAG DID NOT DEPLOY. MY RIGHT KNEE CAP WAS FRACTURED. THIS WAS A RENTAL CAR FROM ENTERPRISE. *NM
CERTAIN PASSENGER VEHICLES WITH FOUR OR FIVE DOORS AND ORIGINALLY SOLD IN OR CURRENTLY REGISTERED IN CONNECTICUT, DELAWARE, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSOURI, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, PENNSYLVANIA, RHODE ISLAND, VERMONT, WEST VIRGINIA, WISCONSIN, AND THE DISTRICT OF COLUMBIA, A BUILD-UP OF CORROSION AT THE PAWL PIVOT AREA OF THE REAR DOOR LATCH CAN CAUSE A BINDING CONDITION OF THE PAWL THAT MAY AFFECT PROPER ENGAGEMENT OF THE PAWL INTO THE CATCH. THE OCCUPANT MAY EXPERIENCE DIFFICULTY OPENING OR CLOSING A REAR DOOR, AND EVENTUALLY THE REAR DOOR MAY NOT LATCH PROPERLY.
Consequence & remedy
Consequence: IF NOT LATCHED PROPERLY, THE DOOR MAY OPEN WHILE THE VEHICLE IS IN MOTION. IF AN OCCUPANT FELL OUT OF THE VEHICLE, PERSONAL INJURIES COULD OCCUR.
Remedy: DEALERS WILL HAVE A LOWER ROCKER SEAL ADDED TO THE DOOR AND HAVE THE REAR DOOR LATCHES EVALUATED FREE OF CHARGE. A LATCH THAT PASSES THE EVALUATION WILL BE LUBRICATED TO PREVENT FUTURE CORROSION. A LATCH THAT DOES NOT PASS THE EVALUATION WILL BE REPLACED. IN ADDITION, A STICKER WILL BE AFFIXED TO THE REAR DOORS ADVISING THE OWNERS TO USE THE RECOMMENDED LUBRICANT. THE RECALL BEGAN ON MARCH 9, 2005. OWNERS MAY CONTACT FORD AT 1-800-392-3673.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1
AQ10001 · Fleet Vehicle Recall Completion Audit
Opened Nov 18, 2010 · Closed Dec 28, 2015
Status: closed (inferred from source dates) · Unknown Or Other
On November 18, 2010, NHTSA's Recall Management Division (RMD) opened an audit query (AQ10-001) to investigate recall remedy completion by rental car companies on safety recall campaigns.It was expected to provide the agency an indication of how completely and how quickly rental car fleets perform necessary recall-related remedies on the vehicles owned and then rented/leased for use on the roadways.RMD queried three (3) major motor vehicle manufacturers (Ford, Chrysler, and General Motors) and requested data regarding completion figures for fifteen (15) discreet safety recalls.Analysis of this data demonstrated that rental car recalls completion was neither complete nor consistent.The rental car companies representing the largest market share in the industry were then queried as to their respective policies for the rental, lease, and sale of vehicles with open recalls.The data and responses from the manufacturers and the rental car companies can be found in the document repository by accessing the ?Associated Documents link above.In December 2015, Congress enacted the Fixing America's Surface Transportation (FAST) Act.One section of the Act prohibits rental car companies from renting, leasing, or selling motor vehicles subject to open safety recalls.With the passage of the FAST Act and its prohibition, there is no continuing need for the agency to investigate rental car recall completions.Accordingly, this investigation is closed.The agency reserves the right to open any future investigations, including audits of individual recalls, or groups of recalls, or rental car companies, to examine more closely safety recalls performance and completion issues in this area.
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