Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
1350–25K
17525–50K
18850–75K
10775–100K
107100–150K
41150K+
753 reports with mileage · 224 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Electrical System. Review the 522 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Latches/locks/linkages. Review the 82 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Steering. Review the 73 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
52 crash reports17 fire reports37 injury reports
What owners actually said
977 reports
54,677 miles · Jan 28, 2011
SeatsFireInjury
TL* THE CONTACT OWNS A 2003 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE WAS LEFT UNATTENDED FOR APPROXIMATELY FIFTEEN MINUTES WITH THE ENGINE RUNNING AND THE DEFROSTER ACTIVATED. WHEN THE CONTACT ARRIVED BACK TO THE VEHICLE AND OPENED THE FRONT DRIVERS DOOR, SMOKE BEGAN POURING FROM THE DRIVERS SEAT. THE CONTACT STATED THAT …
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TL* THE CONTACT OWNS A 2003 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE WAS LEFT UNATTENDED FOR APPROXIMATELY FIFTEEN MINUTES WITH THE ENGINE RUNNING AND THE DEFROSTER ACTIVATED. WHEN THE CONTACT ARRIVED BACK TO THE VEHICLE AND OPENED THE FRONT DRIVERS DOOR, SMOKE BEGAN POURING FROM THE DRIVERS SEAT. THE CONTACT STATED THAT SHE DID NOT REALIZE THE HEATED SEAT WAS ACTIVATED AS WELL. THE CONTACT BURNED TWO OF HER FINGERS AS A RESULT OF ATTEMPTING TO EXTINGUISH THE FIRE. THE CONTACT THEN POURED WATER ON THE SEAT AND WAS ABLE TO EXTINGUISH THE FIRE. THE VEHICLE WAS TAKEN TO THE DEALER AND THE CONTACT WAS ADVISED THAT THERE WERE NO RECALLS ON THE VEHICLE PERTAINING TO THE FAILURE. THE MANUFACTURER WAS CONTACTED BUT OFFERED NO ASSISTANCE. THE VEHICLE WAS LEFT WITH THE DEALER WHERE THE CONTACT WAS AWAITING REPAIRS. THE FAILURE MILEAGE WAS 54,677. UPDATED 3/8/11 *CN UPDATED 03/14/11
NHTSA ODI #10379392
155,000 miles · Jan 28, 2011
Suspension
TL* THE CONTACT OWNS A 2003 FORD FOCUS. THE CONTACT WAS DRIVING APPROXIMATELY 30 MPH OVER WET ROAD CONDITIONS WHEN THE REAR END OF THE VEHICLE BEGAN TO SKID UNCONTROLLABLY. THE CONTACT WAS ABLE TO GAIN CONTROL AND CONTINUED TO DRIVE. THE FAILURE OCCURRED WHENEVER ENCOUNTERING SNOW AND WET ROAD SURFACES. THE VEHICLE WAS TAKEN TO …
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TL* THE CONTACT OWNS A 2003 FORD FOCUS. THE CONTACT WAS DRIVING APPROXIMATELY 30 MPH OVER WET ROAD CONDITIONS WHEN THE REAR END OF THE VEHICLE BEGAN TO SKID UNCONTROLLABLY. THE CONTACT WAS ABLE TO GAIN CONTROL AND CONTINUED TO DRIVE. THE FAILURE OCCURRED WHENEVER ENCOUNTERING SNOW AND WET ROAD SURFACES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY PERFORMED A FOUR WHEEL ALIGNMENT AND TIRE BALANCING. ALSO, THE REAR SUSPENSION ARM WAS REPLACED. THE FAILURE PERSISTED AFTER THE REPAIRS. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND THE TECHNICIAN INFORMED THAT THE VEHICLE PERFORMANCE WAS A MANUFACTURER DESIGN. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 155,000.
NHTSA ODI #10379389
30,000 miles · Jan 18, 2011
Suspension
TL*THE CONTACT OWNS A 2003 FORD FOCUS. THE VEHICLE WAS PARKED WHEN THE CONTACT NOTICED THAT THE REAR DRIVER'S SIDE TIRE WAS SEVERELY WORN. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AS WELL AS AN INDEPENDENT REPAIR SHOP WHERE THE SUSPENSION WAS REALIGNED APPROXIMATELY 4 TIMES. THE CONTACT ALSO STATED HE HAD TO PURCHASE A SET…
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TL*THE CONTACT OWNS A 2003 FORD FOCUS. THE VEHICLE WAS PARKED WHEN THE CONTACT NOTICED THAT THE REAR DRIVER'S SIDE TIRE WAS SEVERELY WORN. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AS WELL AS AN INDEPENDENT REPAIR SHOP WHERE THE SUSPENSION WAS REALIGNED APPROXIMATELY 4 TIMES. THE CONTACT ALSO STATED HE HAD TO PURCHASE A SET OF TIRES EVERY 20,000 MILES. THE FAILURE MILEAGE WAS 30,000 AND THE CURRENT MILEAGE WAS 241,000. THE VIN WAS UNAVAILABLE.
NHTSA ODI #10377048
89,000 miles · Jan 16, 2011
Seats
MY DAUGHTER AND WIFE WERE OUT SHOPPING AND TURNED ON THE SEAT WARMERS IN THE FRONT SEAT. AS MY DAUGHTER WAS DRIVING SHE BEGAN TO COMPLAIN OF A SMELL OF SOMETHING BURNING IN THE CAR. SOON AFTER REALIZED HER BACK SIDE WAS HOT ! SUMMARY- DRIVER SIDE SEAT BURN MARKS VISIBLE AND HER WINTER COAT RUINED; IT BURNED IT TOO. WHY HASN'T T…
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MY DAUGHTER AND WIFE WERE OUT SHOPPING AND TURNED ON THE SEAT WARMERS IN THE FRONT SEAT. AS MY DAUGHTER WAS DRIVING SHE BEGAN TO COMPLAIN OF A SMELL OF SOMETHING BURNING IN THE CAR. SOON AFTER REALIZED HER BACK SIDE WAS HOT ! SUMMARY- DRIVER SIDE SEAT BURN MARKS VISIBLE AND HER WINTER COAT RUINED; IT BURNED IT TOO. WHY HASN'T THIS BEEN ADDRESSED WITH FORD? SEVERAL COMPLAINTS HAVE BEEN FILED STATING THIS EXACT DESCRIPTION. *LN
NHTSA ODI #10376836
167,000 miles · Jan 10, 2011
Electrical SystemSteering
FORD FOCUS 2003 - KEY WON'T TURN TO TURN ON CAR - IGNITION CYLINDER/TUMBLER WAS BROKEN AND NEED TO BE REPLACED. I WAS STRANDED IN A STORE PARKING LOT. HAD TO HAVE A TOW TRUCK TOW MY CAR TO DEALERSHIP. *TR
NHTSA ODI #10375498
80,000 miles · Dec 28, 2010
Seat Belts
MY DRIVER'S SEATBELT IS NOT PROPERLY CLICKING SHUT, SO THE SEATBELT IS NOT PROPERLY SECURED. *TR
NHTSA ODI #10372723
150,100 miles · Dec 19, 2010
Suspension
I WAS TURNING AND I HEARD A VERY LOUD SNAP! MY CAR THEN BEGAN TO POP EXTREMELY LOUD EVERYTIME I TURNED. IT TURNED OUT TO BE A SNAPPED FRONT COIL SPRING. THIS IS VERY DANGEROUS BECAUSE THE SPRING COULD VERY EASILY HAVE RIPPED INTO THE TIRE CAUSING A "BLOW OUT" WHICH LEADS TO ACCIDENTS IN MANY OCCASIONS!! THE MORE I TALK ABOUT I…
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I WAS TURNING AND I HEARD A VERY LOUD SNAP! MY CAR THEN BEGAN TO POP EXTREMELY LOUD EVERYTIME I TURNED. IT TURNED OUT TO BE A SNAPPED FRONT COIL SPRING. THIS IS VERY DANGEROUS BECAUSE THE SPRING COULD VERY EASILY HAVE RIPPED INTO THE TIRE CAUSING A "BLOW OUT" WHICH LEADS TO ACCIDENTS IN MANY OCCASIONS!! THE MORE I TALK ABOUT IT, THE MORE PEOPLE WHO SAY THEY HAVE HAD THE SAME THING HAPPENED ON THEIR FOCUS! *TR
NHTSA ODI #10371220
160,000 miles · Dec 17, 2010
Electrical System
KEY WON'T TURN IN IGNITION. FOR A COUPLE OF WEEKS, I WAS ABLE TO TAP ON THE END OF THE KEY WHILE IT WAS IN THE IGNITION LOCK, AND THE KEY WOULD TURN. NOW, I AM UNABLE TO GET IT TO TURN AT ALL -- EVEN AFTER TAPPING ON IT WITH A HAMMER. *TR
NHTSA ODI #10371020
67,000 miles · Dec 7, 2010
Electrical System
I HAVE A 2003 FORD FOCUS ZX3 AT 37000 MILES THE ALTERNATOR AND BATTERY WENT BAD AND HAD TO BE REPLACED AT A COST OF $700.00. NOW AT 67000 MILES THEY HAVE BOTH GONE BAD AGAIN AND MUST BE REPLACED AT A NEW COST OF $800.00. ADDITIONALLY I HAD A 2000 FORD FOCUS AND AT 55000 MILES BOTH THE ALTERNATOR AND BATTERY HAD TO BE REPLACED. A…
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I HAVE A 2003 FORD FOCUS ZX3 AT 37000 MILES THE ALTERNATOR AND BATTERY WENT BAD AND HAD TO BE REPLACED AT A COST OF $700.00. NOW AT 67000 MILES THEY HAVE BOTH GONE BAD AGAIN AND MUST BE REPLACED AT A NEW COST OF $800.00. ADDITIONALLY I HAD A 2000 FORD FOCUS AND AT 55000 MILES BOTH THE ALTERNATOR AND BATTERY HAD TO BE REPLACED. ALSO WE HAVE A 2006 FORD FOCUS AND AT 16000 MILES IT NEEDED BOTH AN ALTERNATOR AND BATTERY. IT IS WORTH NOTING THAT THE CAR WAS THREE YEARS OLD AND OUT OF WARRANTY WHEN THE FAILURE OCCURRED, IT IS A VERY LOW MILEAGE CAR, AND IS ONLY DRIVE 10 MILES A DAY. WE REALLY LIKE THE FOCUS AS IT IS A GREAT VALUE AND A FUN CAR TO DRIVE BUT AFTER HAVING TO REPLACE 4 ALTERNATORS IN 18 MONTHS WE ARE RETHINKING OUR LOVE OF THIS LITTLE CAR. I WILL BE FILING COMPLAINTS FOR MY OTHER TWO FOCI AS WELL. *TR
NHTSA ODI #10369428
150,000 miles · Nov 29, 2010
SeatsFire
TL*THE CONTACT OWNS A 2003 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING 65 MPH WITH THE PASSENGER SIDE HEATED SEAT ACTIVATED, SHE NOTICED SMOKE. SHE CUT OUT THE FOAM IN THE SEAT AND REMOVED THE ENTIRE PASSENGER SIDE SEAT. THE CONTACT CALLED THE DEALER WHO REFERRED HER TO THE MANUFACTURER. THE MANUFACTURER HAD NOT BEEN NOTIF…
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TL*THE CONTACT OWNS A 2003 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING 65 MPH WITH THE PASSENGER SIDE HEATED SEAT ACTIVATED, SHE NOTICED SMOKE. SHE CUT OUT THE FOAM IN THE SEAT AND REMOVED THE ENTIRE PASSENGER SIDE SEAT. THE CONTACT CALLED THE DEALER WHO REFERRED HER TO THE MANUFACTURER. THE MANUFACTURER HAD NOT BEEN NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000.
CERTAIN PASSENGER VEHICLES WITH FOUR OR FIVE DOORS AND ORIGINALLY SOLD IN OR CURRENTLY REGISTERED IN CONNECTICUT, DELAWARE, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSOURI, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, PENNSYLVANIA, RHODE ISLAND, VERMONT, WEST VIRGINIA, WISCONSIN, AND THE DISTRICT OF COLUMBIA, A BUILD-UP OF CORROSION AT THE PAWL PIVOT AREA OF THE REAR DOOR LATCH CAN CAUSE A BINDING CONDITION OF THE PAWL THAT MAY AFFECT PROPER ENGAGEMENT OF THE PAWL INTO THE CATCH. THE OCCUPANT MAY EXPERIENCE DIFFICULTY OPENING OR CLOSING A REAR DOOR, AND EVENTUALLY THE REAR DOOR MAY NOT LATCH PROPERLY.
Consequence & remedy
Consequence: IF NOT LATCHED PROPERLY, THE DOOR MAY OPEN WHILE THE VEHICLE IS IN MOTION. IF AN OCCUPANT FELL OUT OF THE VEHICLE, PERSONAL INJURIES COULD OCCUR.
Remedy: DEALERS WILL HAVE A LOWER ROCKER SEAL ADDED TO THE DOOR AND HAVE THE REAR DOOR LATCHES EVALUATED FREE OF CHARGE. A LATCH THAT PASSES THE EVALUATION WILL BE LUBRICATED TO PREVENT FUTURE CORROSION. A LATCH THAT DOES NOT PASS THE EVALUATION WILL BE REPLACED. IN ADDITION, A STICKER WILL BE AFFIXED TO THE REAR DOORS ADVISING THE OWNERS TO USE THE RECOMMENDED LUBRICANT. THE RECALL BEGAN ON MARCH 9, 2005. OWNERS MAY CONTACT FORD AT 1-800-392-3673.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1
AQ10001 · Fleet Vehicle Recall Completion Audit
Opened Nov 18, 2010 · Closed Dec 28, 2015
Status: closed (inferred from source dates) · Unknown Or Other
On November 18, 2010, NHTSA's Recall Management Division (RMD) opened an audit query (AQ10-001) to investigate recall remedy completion by rental car companies on safety recall campaigns.It was expected to provide the agency an indication of how completely and how quickly rental car fleets perform necessary recall-related remedies on the vehicles owned and then rented/leased for use on the roadways.RMD queried three (3) major motor vehicle manufacturers (Ford, Chrysler, and General Motors) and requested data regarding completion figures for fifteen (15) discreet safety recalls.Analysis of this data demonstrated that rental car recalls completion was neither complete nor consistent.The rental car companies representing the largest market share in the industry were then queried as to their respective policies for the rental, lease, and sale of vehicles with open recalls.The data and responses from the manufacturers and the rental car companies can be found in the document repository by accessing the ?Associated Documents link above.In December 2015, Congress enacted the Fixing America's Surface Transportation (FAST) Act.One section of the Act prohibits rental car companies from renting, leasing, or selling motor vehicles subject to open safety recalls.With the passage of the FAST Act and its prohibition, there is no continuing need for the agency to investigate rental car recall completions.Accordingly, this investigation is closed.The agency reserves the right to open any future investigations, including audits of individual recalls, or groups of recalls, or rental car companies, to examine more closely safety recalls performance and completion issues in this area.
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