NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
977 reports102,759 miles · Apr 20, 2011
Electrical System
I PURCHASED A USED 2003 FORD FOCUS SE/4 DOOR/AUTOMATIC. THE IGNITION KEY CYLINDER HAS BEEN ACTING UP FOR SOMETIME. ON THREE DIFFERENT OCCASIONS THE CYLINDER WITH THE KEY WHEN TURNED TO THE OFF POSITION WILL COMPLETELY COME OUT OF THE STEERING COLUMN WHEN REMOVING THE KEY. AGAIN, THIS HAS HAPPEN ON AT LEAST THREE OCCASIONS AND CO…
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I PURCHASED A USED 2003 FORD FOCUS SE/4 DOOR/AUTOMATIC. THE IGNITION KEY CYLINDER HAS BEEN ACTING UP FOR SOMETIME. ON THREE DIFFERENT OCCASIONS THE CYLINDER WITH THE KEY WHEN TURNED TO THE OFF POSITION WILL COMPLETELY COME OUT OF THE STEERING COLUMN WHEN REMOVING THE KEY. AGAIN, THIS HAS HAPPEN ON AT LEAST THREE OCCASIONS AND COULD HAPPEN AT ANY TIME. I HAVE NOT BEEN TO A DEALER TO REPAIR THE PROBLEM YET. BUT THAT IS MY NEXT STOP. I AM WANTING FORD TO ISSUE A RECALL AND REPAIR THIS PROBLEM. THOUSANDS OF OTHER FOCUS OWNERS HAVE HAD SIMILAR OR SAME PROBLEMS. THIS HAS HAPPENED TO SO MANY PEOPLE WHO HAVE BECOME STRANDED BECAUSE OF THIS MALFUNCTION. NOT TO MENTION, THIS IS AN OBVIOUS SAFETY ISSUE DUE TO THE POSSIBILITY OF INJURIES IN A MOVING VEHICLE. *TR
NHTSA ODI #10396932
107,800 miles · Apr 13, 2011
Engine And Engine Cooling
I HAVE A 2003 FORD FOCUS AND THE THERMOSTAT HOUSING UNIT IS CRACKED. WHEN IT CRACKED, AND STARTED TO LEAK, IT CAUSED A LOT OF SMOKE, AND WHEN IT STARTED TO LEAK, DUE TO THE TEMPERATURE OF THE COOLANT INSIDE, IT BURNED THROUGH OTHER HOSES ATTACHED AND ALMOST STARTED A FIRE. THE PART IS MADE OUT OF PLASTIC (SHOULD BE MADE OF SOM…
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I HAVE A 2003 FORD FOCUS AND THE THERMOSTAT HOUSING UNIT IS CRACKED. WHEN IT CRACKED, AND STARTED TO LEAK, IT CAUSED A LOT OF SMOKE, AND WHEN IT STARTED TO LEAK, DUE TO THE TEMPERATURE OF THE COOLANT INSIDE, IT BURNED THROUGH OTHER HOSES ATTACHED AND ALMOST STARTED A FIRE. THE PART IS MADE OUT OF PLASTIC (SHOULD BE MADE OF SOME TYPE OF METAL SUCH AS ALUMINUM DUE TO THE HIGH TEMPERATURES INVOLVED CONSISTENTLY), AND 4 CERTIFIED AUTO TECHNICIANS THAT I TALKED TO SAID THAT THEY REPLACE DOZENS OF THEM ON FORD FOCUS EVERY YEAR. THEY SAY THAT "IT IS A KNOWN PROBLEM WITH FORD'S VARIOUS FOCUS YEARS, AND SHOULD HAVE BEEN RECALLED A LONG TIME AGO." EVEN THE FORD DEALERSHIP SAID THE FOLLOWING "YEAH, FORD KNOWS IT'S A PROBLEM; THAT'S WHY WE ALWAYS KEEP THAT PARTICULAR PART IN STOCK." LITERALLY, THERE ARE TENS-OF-THOUSANDS OF ONLINE COMPLAINTS REGARDING THIS PART, AND HOW IT HAS CAUSED SERIOUS HARM AND DAMAGE. THE PROBLEM STARTS BY SOME COOLANT LEAKING SLOWLY, AND WITHIN A WEEK (EVEN AFTER CONTINUOUSLY ADDING COOLANT), THE LEAK BECOMES LARGER AND LARGER, CAUSING THE DAMAGE LISTED ABOVE, AND CAUSING THE HEATER TO NOT WORK. WHY IS THIS A VERY WELL-KNOWN PROBLEM TO FORD; A PROBLEM THAT CAN CAUSE SERIOUS SAFETY ISSUES, YET THEY DO NOTHING FOR THE TENS-OF-THOUSANDS OF PEOPLE THAT HAVE ENCOUNTERED THIS PROBLEM? THE PART IS $75 FROM FORD AND THEN YOU HAVE TO PAY LABOR TOO, WHICH IS ABOUT $150-$200. THE FORD REPLACEMENT PART# FOR THE DEFECTIVE PART IS RH157. I HAVE THE OLD PART AVAILABLE FOR INSPECTION IF NEEDED. *TR
NHTSA ODI #10395744
56,000 miles · Mar 23, 2011
Electrical SystemLatches/locks/linkages
KEY WOULD NOT TURN THE IGNITION, STALLED THE CAR AND THEN COULD NOT TURN THE CAR BACK ON IN THE MIDDLE OF RUSH HOUR TRAFFIC, ON CHRISTMAS EVE NONE THE LESS. *TR
NHTSA ODI #10392665
120,000 miles · Mar 22, 2011
Engine And Engine Cooling
TL* THE CONTACT OWNS A 2003 FORD FOCUS. WHILE DRIVING APPROXIMATELY 40 MPH, THE ENGINE STALLED WITHOUT PRIOR WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THEY INFORMED THE CONTACT THAT THE TIMING BELT FRACTURED AND RESULTED IN COMPLETE ENGINE FAILURE. THE TECHNICIAN STATED THAT THE ENGINE WOULD NEED TO BE REPL…
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TL* THE CONTACT OWNS A 2003 FORD FOCUS. WHILE DRIVING APPROXIMATELY 40 MPH, THE ENGINE STALLED WITHOUT PRIOR WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THEY INFORMED THE CONTACT THAT THE TIMING BELT FRACTURED AND RESULTED IN COMPLETE ENGINE FAILURE. THE TECHNICIAN STATED THAT THE ENGINE WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 120,000. THE VIN WAS UNAVAILABLE.
NHTSA ODI #10392519
121,000 miles · Mar 15, 2011
Visibility
TL*THE CONTACT OWNS A 2003 FORD TAURUS. WHILE THE VEHICLE WAS PARKED THERE WAS A NOISE IN THE HEATER VENTS AND THE HEAT WAS NOT WORKING. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR A LOCAL MECHANIC FOR DIAGNOSTIC TESTING. THE APPROXIMATE MILEAGE WAS 121,000.
NHTSA ODI #10390264
125,000 miles · Mar 3, 2011
TiresCrash
DRIVING TO WORK, NO RAIN, NO ICE ON ROAD, NORMAL BUT COLD CONDITIONS (30F) AND COULDN'T STOP MY VEHICLE WITH LOW ROLL RESISTANCE TIRES. WHEN I APPLIED BRAKES MY CAR IMMEDIATELY WENT INTO A SLIDE/SKID AND I HIT ANOTHER VEHICLE FROM BEHIND. WAS GOING AROUND 35 MPH AND SHOULD HAVE HAD PLENTY OF SPACE TO STOP. *TR
NHTSA ODI #10386309
96,000 miles · Mar 1, 2011
Electrical System
2003 FORD FOCUS KEY NOT ABLE TO TURN IGNITION ISSUE THAT HAS BEEN REPORTED PREVIOUSLY. VEHICLE STRANDED UNTIL IGNITION LOCK ASSEMBLY REMOVED AND REPLACED. *TR
NHTSA ODI #10386029
63,000 miles · Feb 18, 2011
Unknown Or Other
MY IGNITION KEY CYLINDER HAS GONE BAD. MY KEY WILL NOT TURN THEREFORE I CANNOT DRIVE MY CAR. BEING THAT I AM A YOUNG FEMALE, I FOUND THIS EXPERIENCE TO BE HORRIFIC AND HIGHLY UNSAFE. MY COUNTY HAS ONE OF THE HIGHEST MURDER RATES AND BEING STUCK WITHOUT A WAY TO GET AWAY FROM A TROUBLING SITUATION HAS LEFT ME TO HIGHLY REGRET …
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MY IGNITION KEY CYLINDER HAS GONE BAD. MY KEY WILL NOT TURN THEREFORE I CANNOT DRIVE MY CAR. BEING THAT I AM A YOUNG FEMALE, I FOUND THIS EXPERIENCE TO BE HORRIFIC AND HIGHLY UNSAFE. MY COUNTY HAS ONE OF THE HIGHEST MURDER RATES AND BEING STUCK WITHOUT A WAY TO GET AWAY FROM A TROUBLING SITUATION HAS LEFT ME TO HIGHLY REGRET THE PURCHASE OF MY FORD FOCUS. I SEE ON YOUR WEBSITE THAT HUNDREDS OF PEOPLE HAVE COMPLAINED ABOUT THIS ISSUE. I DON'T UNDERSTAND HOW A DEFECT IN A CAR CANNOT BE RECALLED! THIS VENTURE IS COSTING ME OVER 600 DOLLARS WHICH I LIKE EVERYONE ELSE DO NOT HAVE TO SPARE. I FIND IT A SHAME THAT FORD DOES NOT OWN UP TO THEIR MISTAKE. IT MAKES YOU QUESTION THE QUALITY THE AMERICAN AUTO INDUSTRY PUTS FORTH. I HAVE ALWAYS BEEN A BELIEVER OF SUPPORTING OUR LOCAL BUSINESS AND INDUSTRY HOWEVER I HAVE LEARNED THAT AMERICAN INDUSTRY LIKE TO BURN PEOPLE AND SELL UNSATISFACTORY PRODUCTS. I APPEAL TO YOU TO RECALL THE FORD FOCUS CYLINDER BEFORE SOMEONE MAKES THE ULTIMATE SACRIFICE TO PROVE THAT THIS IS INDEED A HIGH RISK SAFETY CONCERN! *LN
NHTSA ODI #10383212
60,000 miles · Feb 15, 2011
Electrical System
FOR THE PAST FEW MONTHS MY CAR IGNITION HAS BEEN GETTING STUCK, MAKING IT VERY DIFFICULT TO START MY CAR. THIS PAST WEEKEND MY KEY WOULD NOT TURN AT ALL STRANDING MY FAMILY AWAY FROM HOME WHILE TRYING TO VISIT MY GRANDMOTHER IN THE HOSPITAL. LUCKILY WE WERE NOT HER MEANS TO GET TO THE HOSPITAL AS IT SEEMS THAT I HAVE PURCHASED…
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FOR THE PAST FEW MONTHS MY CAR IGNITION HAS BEEN GETTING STUCK, MAKING IT VERY DIFFICULT TO START MY CAR. THIS PAST WEEKEND MY KEY WOULD NOT TURN AT ALL STRANDING MY FAMILY AWAY FROM HOME WHILE TRYING TO VISIT MY GRANDMOTHER IN THE HOSPITAL. LUCKILY WE WERE NOT HER MEANS TO GET TO THE HOSPITAL AS IT SEEMS THAT I HAVE PURCHASED AN UNRELIABLE CAR. AS I HAVE DONE MY RESEARCH ON THIS PROBLEM, I HAVE DISCOVERED THAT IT SEEMS ALMOST ALL FORD FOCUS OWNERS ARE ENCOUNTERING THIS PROBLEM. I HAVE EVEN READ THAT THIS IS NOT A SAFETY CONCERN HENCE THE LACK OF RECALL! I LIKE BILLIONS OF AMERICANS RELY ON MY CAR IN GOOD TIMES AND BAD. I HOPE TO GOD THAT I DO NOT HAVE A FORD FOCUS IF ANYTHING DESPERATE SHOULD BECOME OF ME AND I NEED SAFETY BECAUSE APPARENTLY THEY DON'T LIKE TO EVEN START! *TR
NHTSA ODI #10382855
153,896 miles · Jan 31, 2011
Seat Belts
THE DRIVER SIDE SEAT BELT IS STUCK AND WILL NOT MOVE, CAN NOT PUT SEAT BELT ON TO DRIVE. PULLED ON BELT IT WILL NOT BUDGE.
NHTSA ODI #10380448
Official recalls
1Feb 1, 2005
CERTAIN PASSENGER VEHICLES WITH FOUR OR FIVE DOORS AND ORIGINALLY SOLD IN OR CURRENTLY REGISTERED IN CONNECTICUT, DELAWARE, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSOURI, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, PENNSYLVANIA, RHODE ISLAND, VERMONT, WEST VIRGINIA, WISCONSIN, AND THE DISTRICT OF COLUMBIA, A BUILD-UP OF CORROSION AT THE PAWL PIVOT AREA OF THE REAR DOOR LATCH CAN CAUSE A BINDING CONDITION OF THE PAWL THAT MAY AFFECT PROPER ENGAGEMENT OF THE PAWL INTO THE CATCH. THE OCCUPANT MAY EXPERIENCE DIFFICULTY OPENING OR CLOSING A REAR DOOR, AND EVENTUALLY THE REAR DOOR MAY NOT LATCH PROPERLY.
Consequence & remedy
Consequence: IF NOT LATCHED PROPERLY, THE DOOR MAY OPEN WHILE THE VEHICLE IS IN MOTION. IF AN OCCUPANT FELL OUT OF THE VEHICLE, PERSONAL INJURIES COULD OCCUR.
Remedy: DEALERS WILL HAVE A LOWER ROCKER SEAL ADDED TO THE DOOR AND HAVE THE REAR DOOR LATCHES EVALUATED FREE OF CHARGE. A LATCH THAT PASSES THE EVALUATION WILL BE LUBRICATED TO PREVENT FUTURE CORROSION. A LATCH THAT DOES NOT PASS THE EVALUATION WILL BE REPLACED. IN ADDITION, A STICKER WILL BE AFFIXED TO THE REAR DOORS ADVISING THE OWNERS TO USE THE RECOMMENDED LUBRICANT. THE RECALL BEGAN ON MARCH 9, 2005. OWNERS MAY CONTACT FORD AT 1-800-392-3673.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1AQ10001 · Fleet Vehicle Recall Completion Audit
Opened Nov 18, 2010 · Closed Dec 28, 2015
Status: closed (inferred from source dates) · Unknown Or Other
On November 18, 2010, NHTSA's Recall Management Division (RMD) opened an audit query (AQ10-001) to investigate recall remedy completion by rental car companies on safety recall campaigns.It was expected to provide the agency an indication of how completely and how quickly rental car fleets perform necessary recall-related remedies on the vehicles owned and then rented/leased for use on the roadways.RMD queried three (3) major motor vehicle manufacturers (Ford, Chrysler, and General Motors) and requested data regarding completion figures for fifteen (15) discreet safety recalls.Analysis of this data demonstrated that rental car recalls completion was neither complete nor consistent.The rental car companies representing the largest market share in the industry were then queried as to their respective policies for the rental, lease, and sale of vehicles with open recalls.The data and responses from the manufacturers and the rental car companies can be found in the document repository by accessing the ?Associated Documents link above.In December 2015, Congress enacted the Fixing America's Surface Transportation (FAST) Act.One section of the Act prohibits rental car companies from renting, leasing, or selling motor vehicles subject to open safety recalls.With the passage of the FAST Act and its prohibition, there is no continuing need for the agency to investigate rental car recall completions.Accordingly, this investigation is closed.The agency reserves the right to open any future investigations, including audits of individual recalls, or groups of recalls, or rental car companies, to examine more closely safety recalls performance and completion issues in this area.
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