Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
1350–25K
17525–50K
18850–75K
10775–100K
107100–150K
41150K+
753 reports with mileage · 224 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Electrical System. Review the 522 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Latches/locks/linkages. Review the 82 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Steering. Review the 73 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
52 crash reports17 fire reports37 injury reports
What owners actually said
977 reports
86,000 miles · Jan 13, 2014
SteeringSuspension
WHEN DRIVING ON SNOW OR WET ROADWAYS THE HANDLING BECOMES VERY UNSTABLE AT SPEEDS OVER 35 MPH WITH THE REAR OF THE VEHICLE WANTING TO VEER/PITCH SIDEWAYS CAUSING THE DRIVER TO HAVE TO QUICKLY OVERSTEER TO AVOID ONCOMING TRAFFIC. VEHICLE HAS 85,000 MILES, NEW GOODYEAR TIRES. THIS CAR IS NOT SAFE TO DRIVE IN THESE CONDITIONS AND I…
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WHEN DRIVING ON SNOW OR WET ROADWAYS THE HANDLING BECOMES VERY UNSTABLE AT SPEEDS OVER 35 MPH WITH THE REAR OF THE VEHICLE WANTING TO VEER/PITCH SIDEWAYS CAUSING THE DRIVER TO HAVE TO QUICKLY OVERSTEER TO AVOID ONCOMING TRAFFIC. VEHICLE HAS 85,000 MILES, NEW GOODYEAR TIRES. THIS CAR IS NOT SAFE TO DRIVE IN THESE CONDITIONS AND IS GETTING MORE UNSTABLE EVEN ON DRY SURFACES MAKING THE VEHICLE FEEL LIKE IT'S FOLLOWING EVERY GROOVE IN THE ROADWAY. NUMEROUS COMPLAINTS SEEM TO BE EVERYWHERE ON THE INTERNET. HOW MANY ACCIDENTS/INJURIES/DEATHS IS REQUIRED BEFORE FORD IS MADE TO TAKE THIS SERIOUSLY AND STOP PUTTING SUB STANDARD PARTS ON THEIR CARS? *TR
NHTSA ODI #10559666
130,000 miles · Jan 7, 2014
Electrical System
TL - THE CONTACT OWNS A 2003 FORD FOCUS. THE CONTACT STATED THAT THE KEY FAILED TO TURN IN THE IGNITION PREVENTING HER FROM TURNING THE VEHICLE ON. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 130,000. PM
NHTSA ODI #10558796
70,000 miles · Dec 20, 2013
Electrical SystemEngine
KEY CANNOT TURN - VEHICLE CANNOT BE STARTED. UNACCEPTABLE AND HAZARDOUS CONDITION WITH A POORLY DESIGNED AND/OR LOW QUALITY PART ON ALL FORD FOCUS AND LIKELY OTHER FORD PRODUCTS. I GOT AROUND THIS BY POUNDING ON THE KEY WITH A SMALL HAMMER I KEEP IN THE GLOVE BOX - I HAD LIVED WITH THIS FOR MORE THAN 3 YEARS. SAME THING H…
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KEY CANNOT TURN - VEHICLE CANNOT BE STARTED. UNACCEPTABLE AND HAZARDOUS CONDITION WITH A POORLY DESIGNED AND/OR LOW QUALITY PART ON ALL FORD FOCUS AND LIKELY OTHER FORD PRODUCTS. I GOT AROUND THIS BY POUNDING ON THE KEY WITH A SMALL HAMMER I KEEP IN THE GLOVE BOX - I HAD LIVED WITH THIS FOR MORE THAN 3 YEARS. SAME THING HAPPENED TO MY BROTHER-IN-LAW'S CAR (HE REMOVED ALL THE TUMBLERS SO ANY KEY CAN START HIS CAR). IT IS OBVIOUS FROM READING THROUGH THE COMPLAINTS THAT THIS IS A VERY SIGNIFICANT PERCENTAGE (>50%?) OF ALL OF THE NUMEROUS COMPLAINTS AGAINST THIS VEHICLE. DEALERSHIPS WANT $400 TO FIX IT - THAT'S BS. ACTIONS BY NHTSA OR A CLASS ACTION LAWSUIT AGAINST FORD IS APPROPRIATE. IT APPEARS THAT FORD IS USING THIS DESIGN DEFECT AS AN OPPORTUNITY TO PROFIT AFTER HAVING PUT 1000S OF CONSUMERS IN DANGEROUS SITUATIONS. *TR
NHTSA ODI #10556832
114,000 miles · Dec 9, 2013
Electrical System
IGNITION LOCK CYLINDER STUCK LEAVING US STRANDED. *TR
NHTSA ODI #10555309
159,000 miles · Nov 24, 2013
Seats
THE SEAT BACK ADJUSTMENT TO RECLINE THE FRONT DRIVERS SEAT BROKE, THEREFORE WE ARE UNABLE TO INCLINE OR RECLINE THE POSITION OF THE SEAT. *TR
NHTSA ODI #10553625
102,000 miles · Nov 13, 2013
Electrical System
TL* THE CONTACT OWNS A 2003 FORD FOCUS. THE CONTACT STATED THAT WHILE PARKED WITH THE KEY IN THE IGNITION, THE KEY FAILED TO TURN. AFTER TWO HOURS OF REPEATED ATTEMPTS, THE KEY WAS FINALLY ABLE TO BE TURNED TO THE ACCESSORY POSITION. THE VEHICLE WAS NO LONGER BEING DRIVEN DUE TO THE SAFETY HAZARD THE CONTACT STATED WAS INVOLVED …
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TL* THE CONTACT OWNS A 2003 FORD FOCUS. THE CONTACT STATED THAT WHILE PARKED WITH THE KEY IN THE IGNITION, THE KEY FAILED TO TURN. AFTER TWO HOURS OF REPEATED ATTEMPTS, THE KEY WAS FINALLY ABLE TO BE TURNED TO THE ACCESSORY POSITION. THE VEHICLE WAS NO LONGER BEING DRIVEN DUE TO THE SAFETY HAZARD THE CONTACT STATED WAS INVOLVED WITH THE FAILURE. THE VEHICLE WAS NEITHER DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 102,000.
NHTSA ODI #10552115
170,000 miles · Oct 31, 2013
Electrical SystemSteering
STEERING WHEEL/KEY LOCK. THE KEY DOESN'T TURN IN THE IGNITION. *TR
NHTSA ODI #10550443
Mileage unknown · Sep 25, 2013
Electrical System
THE IGNITION HAS GONE OUT ON MY 2003 FORD FOCUS. I ATTEMPT TO TURN THE KEY AND IT SEEMS LOCKED. I ATTEMPT TO TURN THE KEY BACK AND FORTH AND NO SUCCESS. IF I HIT THE KEY A FEW TIMES IT MIGHT TURN. THIS IS A SAFETY ISSUES BECAUSE WITHOUT BEING ABLE TO TURN THE KEY, I HAVE TO ACCESS TO ANYTHING POWER IN THIS VEHICLE AND I COULD BE…
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THE IGNITION HAS GONE OUT ON MY 2003 FORD FOCUS. I ATTEMPT TO TURN THE KEY AND IT SEEMS LOCKED. I ATTEMPT TO TURN THE KEY BACK AND FORTH AND NO SUCCESS. IF I HIT THE KEY A FEW TIMES IT MIGHT TURN. THIS IS A SAFETY ISSUES BECAUSE WITHOUT BEING ABLE TO TURN THE KEY, I HAVE TO ACCESS TO ANYTHING POWER IN THIS VEHICLE AND I COULD BECOME STRANDED AT ANYTIME WITHOUT WARNING. I HEAR THIS IS A VERY COMMON PROBLEM WITH THESE CARS. I BELIEVE THE MANUFACTURER SHOULD TAKE RESPONSIBILITY TO FIX THIS ISSUE AT NO COST TO THE CAR OWNERS. *JS
NHTSA ODI #10545276
125,000 miles · Sep 3, 2013
Electrical SystemEngine
TL* THE CONTACT OWNS A 2003 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE FAILED TO START WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE PISTON VALVES AND THE IGNITION SWITCH NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIM…
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TL* THE CONTACT OWNS A 2003 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE FAILED TO START WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE PISTON VALVES AND THE IGNITION SWITCH NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 125,000. UPDATED 10/29/13*LJ
NHTSA ODI #10538561
72,000 miles · Aug 13, 2013
Electrical System
TL* THE CONTACT OWNS A 2003 FORD FOCUS. THE CONTACT STATED THAT THE IGNITION SWITCH COULD NOT BE ENGAGED. THE VEHICLE WAS TAKEN TO A MECHANIC FOR INSPECTION. THE FAILURE WAS LOCATED AT THE IGNITION SWITCH. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE AND…
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TL* THE CONTACT OWNS A 2003 FORD FOCUS. THE CONTACT STATED THAT THE IGNITION SWITCH COULD NOT BE ENGAGED. THE VEHICLE WAS TAKEN TO A MECHANIC FOR INSPECTION. THE FAILURE WAS LOCATED AT THE IGNITION SWITCH. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 72,000.
CERTAIN PASSENGER VEHICLES WITH FOUR OR FIVE DOORS AND ORIGINALLY SOLD IN OR CURRENTLY REGISTERED IN CONNECTICUT, DELAWARE, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSOURI, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, PENNSYLVANIA, RHODE ISLAND, VERMONT, WEST VIRGINIA, WISCONSIN, AND THE DISTRICT OF COLUMBIA, A BUILD-UP OF CORROSION AT THE PAWL PIVOT AREA OF THE REAR DOOR LATCH CAN CAUSE A BINDING CONDITION OF THE PAWL THAT MAY AFFECT PROPER ENGAGEMENT OF THE PAWL INTO THE CATCH. THE OCCUPANT MAY EXPERIENCE DIFFICULTY OPENING OR CLOSING A REAR DOOR, AND EVENTUALLY THE REAR DOOR MAY NOT LATCH PROPERLY.
Consequence & remedy
Consequence: IF NOT LATCHED PROPERLY, THE DOOR MAY OPEN WHILE THE VEHICLE IS IN MOTION. IF AN OCCUPANT FELL OUT OF THE VEHICLE, PERSONAL INJURIES COULD OCCUR.
Remedy: DEALERS WILL HAVE A LOWER ROCKER SEAL ADDED TO THE DOOR AND HAVE THE REAR DOOR LATCHES EVALUATED FREE OF CHARGE. A LATCH THAT PASSES THE EVALUATION WILL BE LUBRICATED TO PREVENT FUTURE CORROSION. A LATCH THAT DOES NOT PASS THE EVALUATION WILL BE REPLACED. IN ADDITION, A STICKER WILL BE AFFIXED TO THE REAR DOORS ADVISING THE OWNERS TO USE THE RECOMMENDED LUBRICANT. THE RECALL BEGAN ON MARCH 9, 2005. OWNERS MAY CONTACT FORD AT 1-800-392-3673.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1
AQ10001 · Fleet Vehicle Recall Completion Audit
Opened Nov 18, 2010 · Closed Dec 28, 2015
Status: closed (inferred from source dates) · Unknown Or Other
On November 18, 2010, NHTSA's Recall Management Division (RMD) opened an audit query (AQ10-001) to investigate recall remedy completion by rental car companies on safety recall campaigns.It was expected to provide the agency an indication of how completely and how quickly rental car fleets perform necessary recall-related remedies on the vehicles owned and then rented/leased for use on the roadways.RMD queried three (3) major motor vehicle manufacturers (Ford, Chrysler, and General Motors) and requested data regarding completion figures for fifteen (15) discreet safety recalls.Analysis of this data demonstrated that rental car recalls completion was neither complete nor consistent.The rental car companies representing the largest market share in the industry were then queried as to their respective policies for the rental, lease, and sale of vehicles with open recalls.The data and responses from the manufacturers and the rental car companies can be found in the document repository by accessing the ?Associated Documents link above.In December 2015, Congress enacted the Fixing America's Surface Transportation (FAST) Act.One section of the Act prohibits rental car companies from renting, leasing, or selling motor vehicles subject to open safety recalls.With the passage of the FAST Act and its prohibition, there is no continuing need for the agency to investigate rental car recall completions.Accordingly, this investigation is closed.The agency reserves the right to open any future investigations, including audits of individual recalls, or groups of recalls, or rental car companies, to examine more closely safety recalls performance and completion issues in this area.
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