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NHTSA owner reports · September 18, 2026 snapshot.

248 crash reports118 fire reports129 injury reports

Steering complaints

168 reports

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47,000 miles · Jun 20, 2004

Steering

2000 FORD FOCUS KEY WILL NOT TURN OVER WHEN WHEELS ARE LOCKED. HAVE TO TOW CAR TO DEALERSHIP. *AK

NHTSA ODI #10078494

Mileage unknown · May 24, 2004

Electrical SystemEquipmentSteering

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IN MARCH 2002, MY 2000 FORD FOCUS LX HAD THE STEERING WHEEL LOCK UP AND THE IGNITION LOCK UP SO THAT I COULD NOT TURN THE KEY OR START MY CAR. IT HAD TO BE TOWED TO THE DEALERSHIP AND THEY ENDED UP HAVING TO DRILL OUT THE IGNITION LOCK CYLINDER, REBUILD IT, AND REPLACE BROKEN STEERING COLUMN PARTS. NOW YESTERDAY, MAY 23, 2004, THE SAME THING OCCURRED - STEERING WHEEL LOCKED, KEY WOULD NOT TURN, CAR WOULD NOT START. I HAD TO TOW IT AGAIN TO THE SAME DEALERSHIP, AND GET THE PARTS REPLACED AGAIN.*AK

NHTSA ODI #10073041

50,000 miles · Apr 12, 2004

Steering

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THE IGNITION OF MY 2000 FORD FOCUS HAS FROZEN REPEATEDLY ONLY TO START WORKING AGAIN SEVERAL MINUTES LATER. IT RECENTLY HAS NOT STARTED WORKING AGAIN AND I AM HAVING TO PAY $200 TO HAVE THE IGNITION REPLACED. THIS I DISMISSED AS SIMPLY ONE OF THE DOWN SIDES OF BUYING A USED CAR. HOWEVER, AFTER SEARCHING FORUMS ONLINE AND SPEAKING WITH A LOCAL DEALERSHIP I HAVE FOUND THAT THIS IS A COMMON PROBLEM WITH ALL 2000/2001 FORD FOCUS MODELS. THE PERSON WHO CAME TO TOW MY CAR TO THE DEALERSHIP INFORMED ME THAT HE RESPONDS TO 10-15 CALLS A WEEK DUE TO THE SAME EXACT PROBLEMS WITH THIS MAKE AND YEAR OF VEHICLE. I WAS DIRECTED TO THE NHTSA WEBSITE BY ONE OF THE INTERNET FORUMS AND WAS SHOCKED TO FIND HOW MANY DEFECTS HAD BEEN SITED WITH THIS PARTICULAR CAR MAKE/MODEL HOWEVER, THIS WAS NOT AMOUNG THEM. THIS APPEARS TO BE THE MOST COMMON PROBLEM OCCURING WITH THIS MAKE/MODEL OF CAR AS WELL. I JUST HOPE TO NEVER BE IN A SITUATION WHERE I NEED TO BE SOMEWHERE ASAP AND MY IGNITION SUDDENLY DECIDES NOT TO TURN.*AK

NHTSA ODI #10065999

46,000 miles · Mar 26, 2004

Electrical SystemSteering

STEERING WHEEL IS LOCKED AND KEY WILL NOT TURN SO CAR WILL NOT START. AFTER DOING RESEARCH I HAVE FOUND THAT THIS IS VERY COMMON AND MAY EVEN HAPPEN AGAIN AFTER BEING REPAIRED - TYPICAL COST IS $250 - 300. *AK.

NHTSA ODI #10063917

Mileage unknown · Mar 12, 2004

Electrical SystemSteering

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RETURNED TO CAR AFTER 1 HOUR OF NOT DRIVING, THE KEY WOULD ONLY GO ABOUT 3/4 OF THE WAY INTO THE IGNITION. I TRIED ALL THREE KEYS THAT THE DEALER HAD GIVEN ME, AND NONE OF THEM WOULD GO INTO THE IGNITION. CALLED AAA, PAID $175 TO HAVE A LOCKSMITH REPLACE THE SPRINGS IN MY IGNITION WHERE THE KEY GOES, SAID THAT THIS COULD HAPPEN AGAIN, AND IN THAT CASE, THE ENTIRE IGNITION WOULD HAVE TO BE REPLACED. AAA COVERED $50 OF THE COST. IS THERE A RECALL FOR THIS? THIS IS NOT THE FIRST COMPLAINT OF THE SAME TYPE ON THIS SITE! WHAT IS FORD DOING TO HELP THIS? I REFUSE TO CONTINUE TO PAY $125 EVERY TIME MY KEY WON'T GO INTO THE IGNITION. I WAS LUCKY ENOUGH TO BE HOME WHEN THIS HAPPENED, BUT WHAT IF I WASN'T?*AK

NHTSA ODI #10062058

Mileage unknown · Mar 4, 2004

Steering

KEY WOULDN'T FIT IN THE IGNITION ONE AFTERNOON. TRIED ANOTHER KEY, SAME RESULT. I HEAR IT IS SOMETHING IN THE STEERING LOCK CYLINDER, POSSIBLY A TUMBLER. CALLED FORD, AND THEY SAID THAT THERE IS NO RECALL ON THIS YET, BUT PROBABLY SOON. COST ABOUT $150 PLUS A TOWING CHARGE. RATS. *AK

NHTSA ODI #10060406

30,488 miles · Feb 19, 2004

Electrical SystemEquipmentSteering

IGNITION DOESN'T WORK, STEERING WHEEL LOCKS AND IGNITION CYLINDER OCCASIONALLY COMES OUT. ALSO WHILE DRIVING, THE STEERING WHEEL FELL OFF. *LA THE VEHICLE OVERHEATED WHEN THE AIR CONDITION WAS TURNED ON, THE DEALER REPLACED A PINCHED WIRE BEHIND THE DASH, THE AIR CONDITION WAS NOT COOL ENOUGH, THE EVAPORATOR CORE HAD A LEAK.…

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NHTSA ODI #10059655

66,992 miles · Feb 17, 2004

Steering

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I HAVE A 2000 FORD FOCUS AND MY STEERING COLUMN LOCKED UP IN DECEMBER OF 2002. I TOOK IT TO A FORD DEALERSHIP AND THEY REPLACED THE IGNITION. I HAVE BEEN HAVING ON AND OFF PROBLEMS WITH MY STEERING WHEEL LOCKING AND THE KEY NOT TURNING TO UNLOCK IT. LUCKILY BEFORE FEBRUARY 16, 2004 I WAS ABLE TO KEEP TRYING AND FINALLY UNLOCK IT. IT IS NOW LOCKED AGAIN AND THE SAME FORD DEALERSHIP IS SAYING THAT I WILL HAVE TO PAY AGAIN TO GET IT FIXED AND THAT THE PART WAS HAD A WARRANTY OF 12 MONTHS OR 12000 MILES. MY PARENTS HAVE A 1988 FORD ESCORT GT MY FATHER HAS A 1994 FORD MUSTANG GT AND MY MOTHER HAS A 1997 ACURA AND HAVEN'T HAD ANY PROBLEMS WITH THE STEERING LOCKING UP. I BELIEVE THAT SOMETHING IS DEFECTIVE IN THE 2000 FORD FOCUS CAUSING THE LOCK UP AND THAT FORD SHOULD HAVE A RECALL ON THIS BECAUSE I SHOULDN'T HAVE TO REPLACE THE IGNITION EVERY YEAR. *JB

NHTSA ODI #10058315

Mileage unknown · Feb 9, 2004

Steering

FORD FOCUS ZX3 2000, KEY WILL NOT GO INTO IGNITION MORE THAN 1 - 2 INCHES AND WILL NOT TURN. STEERING WHEEL IS LOCKED.

NHTSA ODI #10056875

49,400 miles · Jan 28, 2004

Electrical SystemSteering

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THE "SECURIKEY" IGNITION CYLINDER IS SUBJECT TO REPEATED FAILURES. INITIALLY THE IGNITION WILL NOT TURN UNTIL THE STEERING WHEEL IS "WIGGLED." THEN AFTER A TIME, THE UNIT FAILS COMPLETELY. THIS DOES POSE A PROBLEM WHEN ATTEMPTING TO RESTART THE VEHICLE AFTER A "PANIC STOP," WHERE THE ENGINE STALL/STOPS. ESPECIALLY UN-NERVING IN TRAFFICE. 1ST FAILURE 9/30/2001 AT 18,990 MILES. LOCK CYLINDER WAS REPLACED. 2ND COMPLETE FAILURE 1/9/2004 AT 49,400 MILES. CURRENTLY THE VEHICLE IS EXPERIENCING THE SAME PROBLEMS AND I AM RETURNING IT TO THE FORD SERVICE SHOP FOR ANOTHER REPAIR. THE MANAGER OF THE SAME SHOP STATED THAT THIS IS A COMMON PROBLEM WITH THIS MODEL YEAR, 2000 FORD FOCUS, BUT THAT ONE REPLACEMENT USUALLY FIXES THE PROBLEM. I SUSPECT THERE ARE NO RETURN VISITS SINCE THE PRUDENT CONSUMER WOULD PROBABLY DUMP THE VEHICLE IN FAVOR OF A MORE RELIABLE AUTO.*AK

NHTSA ODI #10055057

Official recalls

05V030000 · Latches/locks/linkages:doors:latch

Feb 1, 2005

CERTAIN PASSENGER VEHICLES WITH FOUR OR FIVE DOORS AND ORIGINALLY SOLD IN OR CURRENTLY REGISTERED IN CONNECTICUT, DELAWARE, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSOURI, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, PENNSYLVANIA, RHODE ISLAND, VERMONT, WEST VIRGINIA, WISCONSIN, AND THE DISTRICT OF COLUMBIA, A BUILD-UP OF CORROSION AT THE PAWL PIVOT AREA OF THE REAR DOOR LATCH CAN CAUSE A BINDING CONDITION OF THE PAWL THAT MAY AFFECT PROPER ENGAGEMENT OF THE PAWL INTO THE CATCH. THE OCCUPANT MAY EXPERIENCE DIFFICULTY OPENING OR CLOSING A REAR DOOR, AND EVENTUALLY THE REAR DOOR MAY NOT LATCH PROPERLY.

Consequence & remedy

Consequence: IF NOT LATCHED PROPERLY, THE DOOR MAY OPEN WHILE THE VEHICLE IS IN MOTION. IF AN OCCUPANT FELL OUT OF THE VEHICLE, PERSONAL INJURIES COULD OCCUR.

Remedy: DEALERS WILL HAVE A LOWER ROCKER SEAL ADDED TO THE DOOR AND HAVE THE REAR DOOR LATCHES EVALUATED FREE OF CHARGE. A LATCH THAT PASSES THE EVALUATION WILL BE LUBRICATED TO PREVENT FUTURE CORROSION. A LATCH THAT DOES NOT PASS THE EVALUATION WILL BE REPLACED. IN ADDITION, A STICKER WILL BE AFFIXED TO THE REAR DOORS ADVISING THE OWNERS TO USE THE RECOMMENDED LUBRICANT. THE RECALL BEGAN ON MARCH 9, 2005. OWNERS MAY CONTACT FORD AT 1-800-392-3673.

03V482000 · Fuel System, Gasoline

Nov 19, 2003

ON CERTAIN PASSENGER VEHICLES, CONTAMINATION OF THE FILTER IN THE FUEL DELIVERY MODULE (FDM) CAN REDUCE, AND EVENTUALLY BLOCK, THE FLOW OF FUEL TO THE ENGINE.

Consequence & remedy

Consequence: THIS MAY CAUSE ENGINE HESITATION, LOSS OF POWER, SURGING, AND OTHER SIMILAR SYMPTOMS. OVER TIME, THE FILTER MAY BECOME SUFFICIENTLY BLOCKED TO CAUSE THE ENGINE TO STALL, WHICH COULD RESULT IN A CRASH.

Remedy: THIS ACTION IS DEEMED A SAFETY IMPROVEMENT CAMPAIGN AND IS NOT BEING CONDUCTED UNDER THE SAFETY ACT. ALL OWNERS WILL BE NOTIFIED OF THE PROBLEM, AND DEALERS WILL REPLACE THE FDM WITH A NEW DESIGN AT NO CHARGE IF THE OWNER REPORTS THAT THE VEHICLE EXHIBITS ANY OF THE IDENTIFIED SYMPTOMS. THE FREE REPLACEMENT WILL BE AVAILABLE FOR A PERIOD OF 10 YEARS FOLLOWING THE ORIGINAL PURCHASE OF THE VEHICLE, WITH NO MILEAGE LIMIT. OWNER NOTIFICATION IS EXPECTED TO BEGIN DURING NOVEMBER 2003. OWNERS SHOULD CONTACT FORD AT 1-800-392-3673.

02V288000 · Electrical SYSTEM:12V/24V/48V Battery:cables

Nov 6, 2002

CERTAIN PASSENGER VEHICLES EQUIPPED WITH ZETEC ENGINES, LOOSE OR BROKEN ATTACHMENTS AND MISROUTED BATTERY CABLES COULD LEAD TO CABLE INSULATION DAMAGE.

Consequence & remedy

Consequence: THIS, IN TURN, COULD CAUSE THE BATTERY CABLES TO SHORT RESULTING IN HEAT DAMAGE TO THE CABLES. BESIDES HEAT DAMAGE, THE "CHECK ENGINE" LIGHT MAY ILLUMINATE, THE VEHICLE MAY FAIL TO START, OR SMOKE, MELTING, OR FIRE COULD ALSO OCCUR.

Remedy: DEALERS WILL INSPECT THE BATTERY CABLES FOR THE CONDITION OF THE CABLE INSULATION AND PROPER TIGHTENING OF THE TERMINAL ENDS. AS NECESSARY, CABLES WILL BE REROUTED, RETAINING CLIPS INSTALLED, AND DAMAGED BATTERY CABLES REPLACED. OWNER NOTIFICATION BEGAN FEBRUARY 10, 2003. OWNERS WHO DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT FORD AT 1-866-436-7332.

02V289000 · Steering:linkages

Nov 6, 2002

CERTAIN PASSENGER VEHICLES HAVE LOOSE PINCH BOLTS THAT SECURE THE LOWER CONTROL ARM TO THE STEERING KNUCKLE HAVE BEEN REPORTED.

Consequence & remedy

Consequence: LOOSE PINCH BOLTS COULD EXHIBIT NOISE, VIBRATION AND, IN EXTREME CASES IF LEFT UNCORRECTED, SEPARATION OF THE JOINT OR FRACTURE OF THE BALL JOINT STUD, INCREASING THE RISK OF A CRASH.

Remedy: DEALERS WILL INSPECT THE STEERING KNUCKLE PINCH BOLT FOR TIGHTNESS AND CORRECT AS NECESSARY. OWNER NOTIFICATION BEGAN FEBRUARY 10, 2003. OWNERS WHO DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT FORD AT 1-866-436-7332.

01V258000 · Visibility:windshield Wiper/washer:motor

Aug 8, 2001

VEHICLE DESCRIPTION: PASSENGER CARS, SPORT UTILITY VEHICLES, AND LIGHT AND MEDIUM DUTY PICKUP TRUCKS. A SWITCH LOCATED IN THE PLASTIC COVER OF THE WIPER MOTOR GEAR CASE COULD MALFUNCTION AND OVERHEAT, POTENTIALLY RESULTING IN LOSS OF INTERMITTENT WIPER FUNCTION, LOSS OF WIPER PARK FUNCTION, COMPLETE LOSS OF WIPER FUNCTION, OR IGNITION OF THE PLASTIC COVER MATERIAL. SWITCH MALFUNCTION IS MOST LIKELY TO OCCUR WHEN THE INTERMITTENT SETTING OF THE WIPERS IS BEING USED, OR WHEN SNOW OR ICE OBSTRUCTS THE BLADES FROM RETURNING TO THE "PARKED" POSITION AT THE BOTTOM OF THE WINDSHIELD. THESE VEHICLES WERE BUILT AT THE FOLLOWING ASSEMBLY PLANTS: ATLANTA PLANT FROM 2/11/00 THROUGH 7/31/00; CHICAGO PLANT FROM 2/14/00 THROUGH 8/4/00; KANSAS CITY PLANT FROM 2/26/00 TO 9/4/00; KENTUCKY TRUCK PLANT FROM 2/18/00 TO 8/31/00; MICHIGAN TRUCK PLANT FROM 2/23/00 THROUGH 8/3/00; NORFOLK PLANT FROM 2/21/00 THROUGH 7/27/00; WAYNE STAMPING AND ASSEMBLY PLANT FROM 2/25/00 THROUGH 8/15/00; AND WIXOM PLANT FROM 2/15/00 THROUGH 8/8/00.

Consequence & remedy

Consequence: LOSS OF VISIBILITY WHILE DRIVING INCREASES THE RISK OF A CRASH.

Remedy: DEALERS WILL INSPECT THE DATE CODE ON THE WIPER MOTOR. MOTORS BUILT WITH THE SUSPECT TIME FRAME WILL HAVE THE WIPER MOTOR GEAR CASE COVER REPLACED. OWNER NOTIFICATION BEGAN AUGUST 20, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT FORD AT 1-866-436-7332.

00V418000 · Seats:front Assembly:recliner

Dec 14, 2000

VEHICLE DESCRIPTION: STATION WAGONS AND 3-DOOR VEHICLES. THE SUBJECT VEHICLES HAVE A FOLDING 60/40 SECOND SEAT THAT BECOMES A LOAD FLOOR IN THE FOLDED POSITION. WHEN THE 60% PORTION OF THE SEAT IS FOLDED DOWN AND A LOAD IS APPLIED TO THE FRONT EDGE OF THE LOAD FLOOR, THE OUTBOARD HINGE PIVOT COULD DISENGAGE FROM THE HINGE.

Consequence & remedy

Consequence: IF THE SEAT IS THEN RETURNED TO THE UPRIGHT POSITION WITHOUT RE-ENGAGING THE HINGE PIVOT, THE SEAT AND SEAT BELTS MAY NOT PROVIDE THE INTENDED LEVEL OF PERFORMANCE IN THE EVENT OF A CRASH.

Remedy: DEALERS WILL INSTALL A REVISED SEAT BACK HINGE PIVOT.

00V411000 · Electrical System:wiring

Dec 6, 2000

VEHICLE DESCRIPTION: PASSENGER VEHICLES. A DECKLID WIRE HARNESS CAN FATIGUE AND DEVELOP BROKEN WIRES IN THE BEND AREA OF THE WIRE HARNESS.

Consequence & remedy

Consequence: THIS COULD RESULT IN EITHER A LOSS OF INDIVIDUAL LAMP FUNCTIONS, OR IN THE CASE OF A SHORT OF THE BROKEN WIRES THAT CAUSES A FUSE TO OPEN, IN THE LOSS OF STOP LAMP OR TAIL LAMP FUNCTION. LOSS OF STOP LAMP OR TAIL LAMP FUNCTION COULD INCREASE THE RISK OF A CRASH.

Remedy: DEALERS WILL REPLACE THE DECKLID WIRE HARNESS.

00V302000 · Vehicle Speed Control:cables

Oct 12, 2000

VEHICLE DESCRIPTION: PASSENGER VEHICLES EQUIPPED WITH SPEED CONTROL AND AUTOMATIC TRANSMISSION. A SPEED CONTROL CABLE COULD HAVE A CORE WIRE THAT IS LONG ENOUGH TO CATCH ON THE SLEEVE AT THE THROTTLE BODY END OF THE CABLE DURING WIDE-OPEN THROTTLE ACCELERATION.

Consequence & remedy

Consequence: A THROTTLE THAT DOES NOT RETURN TO IDLE COULD RESULT IN REDUCED VEHICLE CONTROL AND, POTENTIALLY, A VEHICLE CRASH.

Remedy: DEALERS WILL INSPECT THESE VEHICLES AND, IF NECESSARY, REPLACE THE SPEED CONTROL CABLE. OWNER NOTIFICATION BEGAN OCTOBER 12, 2000. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT FORD AT 1-800-392-3673.

00V303000 · Wheels:lugs/nuts/bolts/studs

Oct 12, 2000

VEHICLE DESCRIPTION: PASSENGER VEHICLES. THE REAR WHEEL HUB RETAINING NUTS CAN LOOSEN AND ALLOW THE LEFT REAR WHEEL AND BRAKE DRUM ASSEMBLY TO SEPARATE FROM THE VEHICLE.

Consequence & remedy

Consequence: THIS CONDITION COULD RESULT IN A VEHICLE CRASH.

Remedy: DEALERS WILL INSPECT THE REAR WHEEL BEARINGS AND INSTALL A REAR WHEEL RETENTION CAP TO PREVENT LEFT REAR WHEEL SEPARATION. OWNER NOTIFICATION BEGAN OCTOBER 12, 2000. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT FORD AT 1-800-392-3673.

00V218000 · Structure:frame And Members

Aug 11, 2000

VEHICLE DESCRIPTION: PASSENGER VEHICLES. CERTAIN VEHICLES FAIL TO COMPLY WITH REQUIREMENTS OF FMVSS NO. 201, "OCCUPANT PROTECTION IN INTERIOR IMPACT." THE RESULTANT HIC(D) VALUE AT ONE TARGET LOCATION AP1, LOCATED ON THE TRIM PANEL AT THE JUNCTURE OF THE A-PILLAR AND ROOF SIDE RAIL, MAY BE GREATER THAN DESIGN INTENT.

Consequence & remedy

Consequence: IN THE EVENT OF A CRASH, AN OCCUPANT CONTACTING THAT LOCATION MAY NOT BE PROVIDED THE INTERIOR IMPACT PROTECTION INTENDED.

Remedy: DEALERS WILL REMOVE THE LEFT AND RIGHT SIDE B-PILLAR AND A-PILLAR TRIM PANELS, REVISE THE HEADLINER EDGE NEAR THE TOPS OF THE A-PILLARS TO ACCEPT THE NEW A-PILLAR TRIM PANELS WITH THEIR ENERGY ABSORBING TUBES, AND INSTALL THE NEW A-PILLAR AND THE OLD B-PILLAR TRIM PANELS.

99V346000 · Vehicle Speed Control

Dec 3, 1999

VEHICLE DESCRIPTION: PASSENGER VEHICLES EQUIPPED WITH SPEED CONTROL. THE SPEED CONTROL CABLE END FITTING CAN ALLOW WATER TO ENTER THE SPEED CONTROL SERVO ASSEMBLY. IF THIS OCCURS, CORROSION IN THE SERVO ASSEMBLY COULD DEVELOP AND CAUSE INTERMITTENT SPEED CONTROL OPERATION OR PREVENT THE THROTTLE FROM RETURNING TO IDLE.

Consequence & remedy

Consequence: A THROTTLE THAT DOES NOT RETURN TO IDLE COULD RESULT IN UNEXPECTED ACCELERATION, INCREASING THE RISK OF A CRASH.

Remedy: DEALERS WILL REPLACE THE SPEED CONTROL CABLE (WITH A NEW CABLE THAT INCORPORATES A GLASS-FILLED END CAP) AND INSPECT THE ASSEMBLY FOR INTERNAL CORROSION. SERVOS WITH EVIDENCE OF CORROSION WILL ALSO BE REPLACED. OWNERS ARE ADVISED NOT TO USE THE SPEED CONTROL UNTIL THE VEHICLES ARE REPAIRED.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

AQ10001 · Fleet Vehicle Recall Completion Audit

Opened Nov 18, 2010 · Closed Dec 28, 2015

Status: closed (inferred from source dates) · Unknown Or Other

On November 18, 2010, NHTSA's Recall Management Division (RMD) opened an audit query (AQ10-001) to investigate recall remedy completion by rental car companies on safety recall campaigns.It was expected to provide the agency an indication of how completely and how quickly rental car fleets perform necessary recall-related remedies on the vehicles owned and then rented/leased for use on the roadways.RMD queried three (3) major motor vehicle manufacturers (Ford, Chrysler, and General Motors) and requested data regarding completion figures for fifteen (15) discreet safety recalls.Analysis of this data demonstrated that rental car recalls completion was neither complete nor consistent.The rental car companies representing the largest market share in the industry were then queried as to their respective policies for the rental, lease, and sale of vehicles with open recalls.The data and responses from the manufacturers and the rental car companies can be found in the document repository by accessing the ?Associated Documents link above.In December 2015, Congress enacted the Fixing America's Surface Transportation (FAST) Act.One section of the Act prohibits rental car companies from renting, leasing, or selling motor vehicles subject to open safety recalls.With the passage of the FAST Act and its prohibition, there is no continuing need for the agency to investigate rental car recall completions.Accordingly, this investigation is closed.The agency reserves the right to open any future investigations, including audits of individual recalls, or groups of recalls, or rental car companies, to examine more closely safety recalls performance and completion issues in this area.

EA04023 · Rear Door Latch Failure

Opened Aug 18, 2004 · Closed Feb 4, 2005

Status: closed (inferred from source dates) · Latches/locks/linkages:doors:latch

THIS INVESTIGATION WAS OPENED ON APRIL 8, 2004 AS PE04-033 AND UPGRADED ON AUGUST 18, 2004 TO EA04-023.THE COMPLAINANTS ALLEGED THAT THE REAR DOOR LATCHES FAILED TO KEEP THE DOORS IN A CLOSED POSITION, RESULTING IN REAR DOORS COMING OPEN WHILE THE VEHICLES WERE BEING DRIVEN.SOME COMPLAINANTS REPORTED THAT AT TIMESA REAR DOOR, OR DOORS, COULD BE DIFFICULT TO CLOSE.OTHERS REPORTED THAT CORROSION OF THE DOOR LATCH MECHANISM CAUSED BINDING OF THE LATCH.FORD HAS IDENTIFIED A CONDITION OF CORROSION IN THE PAWL PIVOT AREA OF THE DOOR LATCH ASSEMBLY THAT PREVENTS PROPER ENGAGEMENT OF THE DOOR LATCH CATCH TO THE LATCH STRIKER ON THE VEHICLE BODY.BY LETTER OF FEBRUARY 1, 2005, FORD MOTOR COMPANY NOTIFIED THE AGENCY THAT IT WILL CONDUCT A SAFETY RECALL ON MODEL YEAR 2000 THROUGH 2002 FOUR AND FIVE-DOOR FOCUS VEHICLES REGISTERED IN, OR ORIGINALLY SOLD IN, CONNECTICUT, DELAWARE, THE DISTRICT OF COLUMBIA, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSOURI, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, PENNSYLVANIA, RHODE ISLAND, VERMONT, WEST VIRGINIA, AND WISCONSIN. DEALERS WILL INSPECT REAR DOOR LATCHES AND REPLACE BINDING LATCHES AS REQUIRED.DEALERS WILL ALSO LUBRICATE ALL REAR DOOR LATCHES TO PREVENT FUTURE CORROSION AND BINDING.A LOWER ROCKER SEAL WILL ALSO BE ADDED TO THE REAR DOORS. SEE SAFETY RECALL 05V030 FOR DETAILS.

PE04033 · Rear Door Latch Failure

Opened Apr 8, 2004 · Closed Aug 20, 2004

Status: closed (inferred from source dates) · Latches/locks/linkages:doors:latch

THIS INVESTIGATION WAS OPENED ON APRIL 8, 2004, BASED ON 17 REPORTS THAT ONE OR BOTH REAR DOOR LATCHES DID NOT FUNCTION PROPERLY.THE COMPLAINANTS ALLEGED THAT THE DOORS WERE DIFFICULT TO CLOSEAND THAT THE DOOR LATCHES WOULD NOT REMAIN LATCHED WHILE THE VEHICLES WERE BEING DRIVEN, RESULTING IN A DOOR COMING OPEN.SEVERAL OF THE COMPLAINANTS REPORTED THAT CORROSION OF THE DOOR LATCH MECHANISM CAUSED BINDING OF THE LATCH.FORD'S RESPONSE TO THE PRELIMINARY EVALUATION INFORMATION REQUEST PROVIDED 19 CONSUMER REPORTS AND 28 WARRANTY CLAIMS ATTRIBUTED TO THE DOOR LATCH WHERE THE DOORS CAME OPEN WHILE THE VEHICLES WERE BEING DRIVEN.THREE (3) OF THE 17 OPENING ODI REPORTS WERE DUPLICATED IN FORD'S RESPONSE.THIS INVESTIGATION HAS BEEN UPGRADED TO ENGINEERING ANALYSIS EA04-023 FOR FURTHER STUDY.

EA02022 · Engine Stalling

Opened Sep 9, 2002 · Closed Jan 16, 2004

Status: closed (inferred from source dates) · Fuel System, Gasoline:delivery:fuel Pump; Fuel System, Other:delivery:fuel Pump; Vehicle Speed Control:linkages

CLOGGING OF THE FUEL DELIVERY MODULE (FDM) FILTERS IN THE SUBJECT VEHICLES CAN LEAD TO STALLING AND OTHER RELATED SYMPTOMS.THESE SYMPTOMS BECOME INCREASINGLY OBVIOUS TO THE DRIVER AS THE CLOGGING GRADUALLY INCREASES OVER EXTENDED PERIODS OF DRIVING.STALLING IN THESE VEHICLES IS MOST LIKELY TO OCCUR WHEN ACCELERATING THROUGH A RIGHT HAND TURN SUCH AS MERGING INTO FREEWAY TRAFFIC WHEN THE FUEL LEVEL IN THE FUEL TANK IS LESS THAN 1/4 FULL.MORE THAN 90% OF THE STALLING COMPLAINTS PERTAIN TO THE ORIGINAL DESIGN FDM INSTALLED IN MY 2000 AND 2001 (PARTIAL YEAR) FOCUS VEHICLES. FORD HAS DECIDED TO CONDUCT A CAMPAIGN (03V-482) TO ADDRESS STALLINGIN THESE VEHICLES.THE SMALLER NUMBER AND RATE OF COMPLAINTS ASSOCIATED WITH THE INTERIM AND CURRENT FDM DESIGNS INDICATE IMPROVEMENT BUT ALSO REFLECT A SHORTER TIME IN SERVICE FOR THESE DESIGNS. ACCORDINGLY, ODI WILL MONITOR THE STALLING PERFORMANCE OF MY 2001 - 2002 FOCUS VEHICLES EQUIPPED WITH INTERIM AND CURRENT DESIGN FDMS.

Additional source detail variants (3)

Fuel System, Gasoline:delivery:fuel Pump

Fuel System, Other:delivery:fuel Pump

Vehicle Speed Control:linkages

EA02023 · Front Susp Collapse/wheel Separation

Opened Sep 9, 2002 · Closed Feb 19, 2003

Status: closed (inferred from source dates) · Suspension:front; Suspension:front:control Arm; Suspension:front:control Arm:lower Arm; Suspension:front:control Arm:lower Ball Joint

SEE ATTACHED REPORT.

Additional source detail variants (4)

Suspension:front:control Arm

SEE ATTACHED REPORT.

Suspension:front:control Arm:lower Arm

SEE ATTACHED REPORT.

Suspension:front:control Arm:lower Ball Joint

SEE ATTACHED REPORT.

Suspension:front

SEE ATTACHED REPORT.

EA02017 · Burn Injuries Due To Air Bag Deployment

Opened Aug 16, 2002 · Closed Aug 15, 2003

Status: closed (inferred from source dates) · Air Bags

ALL OF THE CONSUMER COMPLAINTS ALLEGE AN INCIDENT IN WHICH DEPLOYMENT OF THE DRIVER FRONTAL AIR BAG CAUSED SOME TYPE OF BURN INJURY.MOST OF THESE INJURIES ARE DUE TO CONTACT AND/OR ABRASION WITH THE AIR BAG AND ARE OF RELATIVELY MINOR TO MODERATE SEVERITY.IT IS POSSIBLE THAT SOME DRIVERS MAY HAVE SUSTAINED BURN INJURIES TO THE SKIN AS A RESULT OF HOT GASES EXHAUSTING FROM THE VENTS OF THE AIR BAGS IN THE SUBJECT VEHICLES, BUT THE NUMBER OF SUCH INCIDENTS APPEARS TO BE LOW.FURTHER DETAILS OF THE INVESTIGATION ARE CONTAINED IN SUBSEQUENT PAGES OF THIS REPORT.BASED ON THE ABOVE, FURTHER EXPENDITURE OF AGENCY RESOURCES ON THIS INVESTIGATION DOES NOT APPEAR TO BE WARRANTED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY MAY TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.

EA02014 · Engine Compartment Fires

Opened Jul 31, 2002 · Closed Nov 13, 2002

Status: closed (inferred from source dates) · Electrical System

There is no summary currently available

PE02044 · Front Suspension Lower Control Arm

Opened May 1, 2002 · Closed Sep 9, 2002

Status: closed (inferred from source dates) · Suspension

There is no summary currently available

PE02040 · Engine Stalling

Opened Apr 4, 2002 · Closed Sep 9, 2002

Status: closed (inferred from source dates) · Engine And Engine Cooling

THE PRIMARY CONCERN OF THIS PE IS LOSS OF ENGINE POWER.STALLING MAY OCCUR AT LOW SPEED OR HIGH SPEED.AT THE TIME OF OCCURRENCE THE AVERAGE VEHICLE MILEAGE IS 30,000 MILES.BECAUSE THESE VEHICLES STALL AND/OR HESITATE UNPREDICTABLY, AN INCREASED RISK IS INHERENT TO THESE VEHICLES.IF A DRIVER EXPECTING THIS VEHICLE TO PERFORM AS DESIGNED, IS TRYING TO CROSS AN INTERSECTION OR MERGE INTO TRAFFIC WHEN THE VEHICLE STALLS IT PLACES ALL MOTORISTS WITHIN THE AREA AT RISK.A DISABLED VEHICLE IS VULNERABLE TO COLLISIONS NOT ONLY WITHIN THE ROADWAY, BUT ALSO ALONG SIDE THE ROAD AS IT WAITS FOR ASSISTANCE.

PE02032 · Engine Compartment Fires

Opened Mar 12, 2002 · Closed Jul 31, 2002

Status: closed (inferred from source dates) · Electrical System

No summary supplied.

PE02026 · Inappropriate Air Bag Deployment

Opened Feb 28, 2002 · Closed Sep 18, 2002

Status: closed (inferred from source dates) · Air Bags

There is no summary currently available

PE02020 · Air Bag Burn Injuries/vehicle Fires

Opened Feb 11, 2002 · Closed Aug 16, 2002

Status: closed (inferred from source dates) · Air Bags

INFORMATION DISCLOSED DURING THIS PE SHOWS ALLEGATIONS OF BURN INJURIES RESULTING FROM ABRASION AND/OR TERMAL CAUSES.ALLEGATIONS OF CHEMICAL BURNS ALSO EXIST.SEVERAL INCIDENTS ALLEGE VEHICLES FIRES RESULTING FROM DEPLOYMENT OF THE AIR BAGS.THIS PE HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS (EA) TO FACILITATE A THOROUGH REVIEW OF THE COMPLEX ISSUES IN THIS MATTER.

PE02016 · Rear Wheel Bearing

Opened Feb 8, 2002 · Closed Nov 8, 2002

Status: closed (inferred from source dates) · Wheels

There is no summary currently available