Electrical System. Review the 1,343 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
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NHTSA owner reports · September 18, 2026 snapshot.

248 crash reports118 fire reports129 injury reports

Steering complaints

168 reports

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160,000 miles · Sep 25, 2014

EngineSteeringStructure

KEY WONT GO INTO IGNITION, WHEEL LOCKED UP, HAVE TO GET LOCKSMITH TO FIX...BARELY AFFORDABLE. *TR

NHTSA ODI #10638840

132,000 miles · Apr 10, 2012

Steering

TL* THE CONTACT OWNS A 2000 FORD FOCUS. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED WITHOUT WARNING WHILE DRIVING ON THE HIGHWAY. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNAVAILABLE AND THE CURRENT MILEAGE WAS 132,000.

NHTSA ODI #10454676

Mileage unknown · Nov 19, 2011

Steering

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I WAS ON MY WAY TO WORK WHEN THANKFULLY I DECIDED TO STOP AT THE GAS STATION AND GET GAS. AS I WAS GETTING OUT OF MY CAR I LIGHTLY TAPPED THE STEERING WHEEL AND IT POPPED OFF. I FREAKED OUT AND LOOKED AT WAS HAPPENED ALL MY STEERING WHEEL WAS HANGING BY WAS THE WIRES TO MY HORN AND AIRBAG. I HAD TO GET IT TOWED BACK TO MY HOUSE. I CALLED FORD HEADQUARTERS AND TOOK IT TO THE DEALERSHIP AND ASKED IF THEY COULD FIX IT FOR FREE SINCE THERE ARE RECALLS ON THAT CAR. THEY REFUSED AND STATED ITS MY RESPONSIBILITY TO FIX THE CAR OUTSIDE OF THE WARRANTY STAGE. I UNDERSTAND THAT BUT IT'S NOT LIKE IT'S SOMETHING LITTLE THAT BROKE OR SOMETHING INSIDE THE ENGINE. IT'S THE STEERING WHEEL. YOU CAN'T DRIVE WITHOUT THAT AND THAT'S NEVER SUPPOSED TO BREAK. I'M SO UPSET NO BODY EVEN TRIED TO HELP ME AT FORD. I'M NEVER BUYING ONE AGAIN. *TR

NHTSA ODI #10436434

Mileage unknown · Nov 16, 2011

Steering

STEERING COLUMN LOCKED UP AND WILL NOT ALLOW KEY TO TURN IN IGNITION, CANNOT GET STEERING COLUMN TO UNLOCK NO MATTER WHAT IS DONE. *TR

NHTSA ODI #10436102

168,005 miles · Oct 20, 2011

Electrical SystemSteering

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THE IGNITION ON MY 2000 FORD FOCUS IS DEFECTIVE IN THAT THE KEY DOES NOT GO ALL THE WAY INTO THE IGNITION. THIS PROBLEM APPEARS TO BE SYSTEMIC WITH THE FOCUS. THE CAR IS STRANDED IN THE PATH OF ONCOMING CARS AND PRESENTS A DANGER TO THE PUBLIC. SYSTEMIC ISSUES ACROSS A LARGE SPAN OF VIN NUMBERS PRESENT A SAFETY ISSUE AND A GENERAL PUBLIC NUISANCE. CARS ARE STRANDED IN INTERSECTIONS AND PLACES OF BUSINESS BECAUSE OF DEFECTIVE IGNITIONS THAT ARE KNOWN TO FORD. THESE ISSUES ARE ON BLOG SITES IN LARGE NUMBERS. I TRUST THE TRANSPORTATION AND SAFETY BOARD WILL RECOGNIZE THE SIGNIFICANCE OF THIS PROBLEM. I AM REQUESTING AN INVESTIGATION THAT I AM SURE WILL REVEAL PUBLIC SAFETY CONCERNS BY THE SHEER NUMBER OF INCIDENTS OF THIS IGNITION FAILURE. *TR

NHTSA ODI #10432279

125,196 miles · Mar 14, 2011

Steering

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TL* THE CONTACT OWNS A 2000 FORD FOCUS. THE CONTACT STATED WHILE DRIVING 35 MPH, THE FRONT END OF THE VEHICLE BEGAN SHAKING SEVERELY. THE CONTACT WAS UNABLE TO MAINTAIN CONTROL OF THE VEHICLE AS A TIRE BLEW AND THE CONTACT BARELY MISSED CRASHING INTO A TREE. THE VEHICLE WAS TOWED TO THE DEALER WHO REPLACED THE TIRE AND HUB BEARING. THE REPAIR DID NOT CORRECT THE FAILURE AND THE VEHICLE WOULD CONTINUE TO WOBBLE EXCESSIVELY. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 125,196.

NHTSA ODI #10390063

100,000 miles · Jan 4, 2011

Electrical SystemSteering

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I HAVE A 2000 FORD FOCUS. WITHOUT WARNING, THE KEY COULD NOT BE INSERTED INTO THE IGNITION AND RENDERED THE VEHICLE USELESS THIS EVENING. IT APPEARS FORD KNOWS ABOUT THIS VERY COMMON FAILURE ACCORDING TO MANY OWNERS (VIA ONLINE FORUMS) WITH THE SAME ISSUE. FORD DOESN'T CONSIDER IT A SAFETY ISSUE AND HENCE NOT RECALL WORTHY. CONSIDER THIS, WHEN THE FAILURE OCCURRED TO MY WIFE THIS EVENING AFTER WORK, IT WAS 6 DEGREES FAHRENHEIT OUTSIDE AND DARK TOO (AND WELL INTO THE NEGATIVE DIGITS WITH THE WIND-CHILL). THIS CLEARLY SEEMS LIKE A SAFETY ISSUE IN THIS REGARD FOR ANYONE...LUCKILY OUR 5 & 3 YEAR OLD CHILDREN WERE IN THE SAFETY OF INDOOR DAYCARE AT THE TIME (WHAT WOULD HAVE HAPPENED WITH TWO SMALL KIDS LATE AT NIGHT IN A PARKING LOT WITH SUB ZERO TEMPS?) ACCORDING TO A PROFESSIONAL LOCKSMITH, THIS IS A KNOWN ISSUE AND HE FIXED THE SAME THING ON ANOTHER FOCUS THIS MORNING. HE WILL BE REPLACING THE IGNITION CYLINDER WITH A NON OEM CYLINDER WHICH WILL REMEDY THE ISSUE. THE OEM CYLINDER HAS KNOWN ISSUES. THE REPLACEMENT CYLINDER (MADE BY A DIFFERENT MANUFACTURER DOES NOT) DOES NOT HAVE THE FAULTY MECHANISM THE OEM CYLINDER HAS. THE STEERING WHEEL IS ALSO "LOCKED" AS A RESULT OF THIS FAILURE TO THE IGNITION CYLINDER. I WOULD "HOPE" THAT THIS FAILURE WOULDN'T OCCUR WHILE THE VEHICLE IS DRIVING DOWN THE ROAD. CATASTROPHE COULD BE THE RESULT. *TR

NHTSA ODI #10374684

106,000 miles · Aug 13, 2010

Steering

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TL*THE CONTACT OWNS A 2000 FORD FOCUS. WHILE STOPPED AT A TRAFFIC LIGHT THE CONTACT NOTICED THAT THE STEERING WHEEL HAD SUDDENLY LOCKED WITHOUT WARNING AND COULD NOT BE MOVED IN ANY DIRECTION, THE CONTACT ALSO NOTICED THAT THE KEY WOULD NOT RELEASE FROM THE IGNITION. SECONDS LATER, THE CONTACT WAS ABLE TO REMOVE THE KEY FROM THE IGNITION AND RESTART THE VEHICLE. AFTER RESTARTING THE VEHICLE THE CONTACT NOTICED THAT THE VEHICLE BEGAN TO FUNCTION NORMALLY. THE VEHICLE HAD NOT BEEN DIAGNOSED AND THERE WERE NO PRIOR WARNINGS. THE CURRENT AND FAILURE MILEAGES WERE 106000.

NHTSA ODI #10349178

180,000 miles · Aug 26, 2009

Steering

THE KEY WILL NOT TURN IN THE IGNITION FOR NO REASON, STEERING WHEEL IS LOCKED AND UNABLE TO TURN KEY ON A 2000 FORD FOCUS. *TR

NHTSA ODI #10281783

55,000 miles · Apr 23, 2009

Steering

KEY WILL NOT TURN IN IGNITION. APPARENTLY, THIS IS A KNOWN DEFECT WITH FORD FOCUS MODELS FROM THE YEAR 2000. THERE IS NOTHING THAT PRECIPITATES THE PROBLEM- IT JUST DOESN'T WORK ALL OF A SUDDEN. LUCKILY, THE CAR WAS PARKED AT MY OFFICE BUILDING- BUT IT COULD HAVE HAPPENED ANYWHERE. I CALLED A LOCKSMITH AND HE CAME AND REPL…

Read full complaint

NHTSA ODI #10266506

Official recalls

05V030000 · Latches/locks/linkages:doors:latch

Feb 1, 2005

CERTAIN PASSENGER VEHICLES WITH FOUR OR FIVE DOORS AND ORIGINALLY SOLD IN OR CURRENTLY REGISTERED IN CONNECTICUT, DELAWARE, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSOURI, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, PENNSYLVANIA, RHODE ISLAND, VERMONT, WEST VIRGINIA, WISCONSIN, AND THE DISTRICT OF COLUMBIA, A BUILD-UP OF CORROSION AT THE PAWL PIVOT AREA OF THE REAR DOOR LATCH CAN CAUSE A BINDING CONDITION OF THE PAWL THAT MAY AFFECT PROPER ENGAGEMENT OF THE PAWL INTO THE CATCH. THE OCCUPANT MAY EXPERIENCE DIFFICULTY OPENING OR CLOSING A REAR DOOR, AND EVENTUALLY THE REAR DOOR MAY NOT LATCH PROPERLY.

Consequence & remedy

Consequence: IF NOT LATCHED PROPERLY, THE DOOR MAY OPEN WHILE THE VEHICLE IS IN MOTION. IF AN OCCUPANT FELL OUT OF THE VEHICLE, PERSONAL INJURIES COULD OCCUR.

Remedy: DEALERS WILL HAVE A LOWER ROCKER SEAL ADDED TO THE DOOR AND HAVE THE REAR DOOR LATCHES EVALUATED FREE OF CHARGE. A LATCH THAT PASSES THE EVALUATION WILL BE LUBRICATED TO PREVENT FUTURE CORROSION. A LATCH THAT DOES NOT PASS THE EVALUATION WILL BE REPLACED. IN ADDITION, A STICKER WILL BE AFFIXED TO THE REAR DOORS ADVISING THE OWNERS TO USE THE RECOMMENDED LUBRICANT. THE RECALL BEGAN ON MARCH 9, 2005. OWNERS MAY CONTACT FORD AT 1-800-392-3673.

03V482000 · Fuel System, Gasoline

Nov 19, 2003

ON CERTAIN PASSENGER VEHICLES, CONTAMINATION OF THE FILTER IN THE FUEL DELIVERY MODULE (FDM) CAN REDUCE, AND EVENTUALLY BLOCK, THE FLOW OF FUEL TO THE ENGINE.

Consequence & remedy

Consequence: THIS MAY CAUSE ENGINE HESITATION, LOSS OF POWER, SURGING, AND OTHER SIMILAR SYMPTOMS. OVER TIME, THE FILTER MAY BECOME SUFFICIENTLY BLOCKED TO CAUSE THE ENGINE TO STALL, WHICH COULD RESULT IN A CRASH.

Remedy: THIS ACTION IS DEEMED A SAFETY IMPROVEMENT CAMPAIGN AND IS NOT BEING CONDUCTED UNDER THE SAFETY ACT. ALL OWNERS WILL BE NOTIFIED OF THE PROBLEM, AND DEALERS WILL REPLACE THE FDM WITH A NEW DESIGN AT NO CHARGE IF THE OWNER REPORTS THAT THE VEHICLE EXHIBITS ANY OF THE IDENTIFIED SYMPTOMS. THE FREE REPLACEMENT WILL BE AVAILABLE FOR A PERIOD OF 10 YEARS FOLLOWING THE ORIGINAL PURCHASE OF THE VEHICLE, WITH NO MILEAGE LIMIT. OWNER NOTIFICATION IS EXPECTED TO BEGIN DURING NOVEMBER 2003. OWNERS SHOULD CONTACT FORD AT 1-800-392-3673.

02V288000 · Electrical SYSTEM:12V/24V/48V Battery:cables

Nov 6, 2002

CERTAIN PASSENGER VEHICLES EQUIPPED WITH ZETEC ENGINES, LOOSE OR BROKEN ATTACHMENTS AND MISROUTED BATTERY CABLES COULD LEAD TO CABLE INSULATION DAMAGE.

Consequence & remedy

Consequence: THIS, IN TURN, COULD CAUSE THE BATTERY CABLES TO SHORT RESULTING IN HEAT DAMAGE TO THE CABLES. BESIDES HEAT DAMAGE, THE "CHECK ENGINE" LIGHT MAY ILLUMINATE, THE VEHICLE MAY FAIL TO START, OR SMOKE, MELTING, OR FIRE COULD ALSO OCCUR.

Remedy: DEALERS WILL INSPECT THE BATTERY CABLES FOR THE CONDITION OF THE CABLE INSULATION AND PROPER TIGHTENING OF THE TERMINAL ENDS. AS NECESSARY, CABLES WILL BE REROUTED, RETAINING CLIPS INSTALLED, AND DAMAGED BATTERY CABLES REPLACED. OWNER NOTIFICATION BEGAN FEBRUARY 10, 2003. OWNERS WHO DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT FORD AT 1-866-436-7332.

02V289000 · Steering:linkages

Nov 6, 2002

CERTAIN PASSENGER VEHICLES HAVE LOOSE PINCH BOLTS THAT SECURE THE LOWER CONTROL ARM TO THE STEERING KNUCKLE HAVE BEEN REPORTED.

Consequence & remedy

Consequence: LOOSE PINCH BOLTS COULD EXHIBIT NOISE, VIBRATION AND, IN EXTREME CASES IF LEFT UNCORRECTED, SEPARATION OF THE JOINT OR FRACTURE OF THE BALL JOINT STUD, INCREASING THE RISK OF A CRASH.

Remedy: DEALERS WILL INSPECT THE STEERING KNUCKLE PINCH BOLT FOR TIGHTNESS AND CORRECT AS NECESSARY. OWNER NOTIFICATION BEGAN FEBRUARY 10, 2003. OWNERS WHO DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT FORD AT 1-866-436-7332.

01V258000 · Visibility:windshield Wiper/washer:motor

Aug 8, 2001

VEHICLE DESCRIPTION: PASSENGER CARS, SPORT UTILITY VEHICLES, AND LIGHT AND MEDIUM DUTY PICKUP TRUCKS. A SWITCH LOCATED IN THE PLASTIC COVER OF THE WIPER MOTOR GEAR CASE COULD MALFUNCTION AND OVERHEAT, POTENTIALLY RESULTING IN LOSS OF INTERMITTENT WIPER FUNCTION, LOSS OF WIPER PARK FUNCTION, COMPLETE LOSS OF WIPER FUNCTION, OR IGNITION OF THE PLASTIC COVER MATERIAL. SWITCH MALFUNCTION IS MOST LIKELY TO OCCUR WHEN THE INTERMITTENT SETTING OF THE WIPERS IS BEING USED, OR WHEN SNOW OR ICE OBSTRUCTS THE BLADES FROM RETURNING TO THE "PARKED" POSITION AT THE BOTTOM OF THE WINDSHIELD. THESE VEHICLES WERE BUILT AT THE FOLLOWING ASSEMBLY PLANTS: ATLANTA PLANT FROM 2/11/00 THROUGH 7/31/00; CHICAGO PLANT FROM 2/14/00 THROUGH 8/4/00; KANSAS CITY PLANT FROM 2/26/00 TO 9/4/00; KENTUCKY TRUCK PLANT FROM 2/18/00 TO 8/31/00; MICHIGAN TRUCK PLANT FROM 2/23/00 THROUGH 8/3/00; NORFOLK PLANT FROM 2/21/00 THROUGH 7/27/00; WAYNE STAMPING AND ASSEMBLY PLANT FROM 2/25/00 THROUGH 8/15/00; AND WIXOM PLANT FROM 2/15/00 THROUGH 8/8/00.

Consequence & remedy

Consequence: LOSS OF VISIBILITY WHILE DRIVING INCREASES THE RISK OF A CRASH.

Remedy: DEALERS WILL INSPECT THE DATE CODE ON THE WIPER MOTOR. MOTORS BUILT WITH THE SUSPECT TIME FRAME WILL HAVE THE WIPER MOTOR GEAR CASE COVER REPLACED. OWNER NOTIFICATION BEGAN AUGUST 20, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT FORD AT 1-866-436-7332.

00V418000 · Seats:front Assembly:recliner

Dec 14, 2000

VEHICLE DESCRIPTION: STATION WAGONS AND 3-DOOR VEHICLES. THE SUBJECT VEHICLES HAVE A FOLDING 60/40 SECOND SEAT THAT BECOMES A LOAD FLOOR IN THE FOLDED POSITION. WHEN THE 60% PORTION OF THE SEAT IS FOLDED DOWN AND A LOAD IS APPLIED TO THE FRONT EDGE OF THE LOAD FLOOR, THE OUTBOARD HINGE PIVOT COULD DISENGAGE FROM THE HINGE.

Consequence & remedy

Consequence: IF THE SEAT IS THEN RETURNED TO THE UPRIGHT POSITION WITHOUT RE-ENGAGING THE HINGE PIVOT, THE SEAT AND SEAT BELTS MAY NOT PROVIDE THE INTENDED LEVEL OF PERFORMANCE IN THE EVENT OF A CRASH.

Remedy: DEALERS WILL INSTALL A REVISED SEAT BACK HINGE PIVOT.

00V411000 · Electrical System:wiring

Dec 6, 2000

VEHICLE DESCRIPTION: PASSENGER VEHICLES. A DECKLID WIRE HARNESS CAN FATIGUE AND DEVELOP BROKEN WIRES IN THE BEND AREA OF THE WIRE HARNESS.

Consequence & remedy

Consequence: THIS COULD RESULT IN EITHER A LOSS OF INDIVIDUAL LAMP FUNCTIONS, OR IN THE CASE OF A SHORT OF THE BROKEN WIRES THAT CAUSES A FUSE TO OPEN, IN THE LOSS OF STOP LAMP OR TAIL LAMP FUNCTION. LOSS OF STOP LAMP OR TAIL LAMP FUNCTION COULD INCREASE THE RISK OF A CRASH.

Remedy: DEALERS WILL REPLACE THE DECKLID WIRE HARNESS.

00V302000 · Vehicle Speed Control:cables

Oct 12, 2000

VEHICLE DESCRIPTION: PASSENGER VEHICLES EQUIPPED WITH SPEED CONTROL AND AUTOMATIC TRANSMISSION. A SPEED CONTROL CABLE COULD HAVE A CORE WIRE THAT IS LONG ENOUGH TO CATCH ON THE SLEEVE AT THE THROTTLE BODY END OF THE CABLE DURING WIDE-OPEN THROTTLE ACCELERATION.

Consequence & remedy

Consequence: A THROTTLE THAT DOES NOT RETURN TO IDLE COULD RESULT IN REDUCED VEHICLE CONTROL AND, POTENTIALLY, A VEHICLE CRASH.

Remedy: DEALERS WILL INSPECT THESE VEHICLES AND, IF NECESSARY, REPLACE THE SPEED CONTROL CABLE. OWNER NOTIFICATION BEGAN OCTOBER 12, 2000. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT FORD AT 1-800-392-3673.

00V303000 · Wheels:lugs/nuts/bolts/studs

Oct 12, 2000

VEHICLE DESCRIPTION: PASSENGER VEHICLES. THE REAR WHEEL HUB RETAINING NUTS CAN LOOSEN AND ALLOW THE LEFT REAR WHEEL AND BRAKE DRUM ASSEMBLY TO SEPARATE FROM THE VEHICLE.

Consequence & remedy

Consequence: THIS CONDITION COULD RESULT IN A VEHICLE CRASH.

Remedy: DEALERS WILL INSPECT THE REAR WHEEL BEARINGS AND INSTALL A REAR WHEEL RETENTION CAP TO PREVENT LEFT REAR WHEEL SEPARATION. OWNER NOTIFICATION BEGAN OCTOBER 12, 2000. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT FORD AT 1-800-392-3673.

00V218000 · Structure:frame And Members

Aug 11, 2000

VEHICLE DESCRIPTION: PASSENGER VEHICLES. CERTAIN VEHICLES FAIL TO COMPLY WITH REQUIREMENTS OF FMVSS NO. 201, "OCCUPANT PROTECTION IN INTERIOR IMPACT." THE RESULTANT HIC(D) VALUE AT ONE TARGET LOCATION AP1, LOCATED ON THE TRIM PANEL AT THE JUNCTURE OF THE A-PILLAR AND ROOF SIDE RAIL, MAY BE GREATER THAN DESIGN INTENT.

Consequence & remedy

Consequence: IN THE EVENT OF A CRASH, AN OCCUPANT CONTACTING THAT LOCATION MAY NOT BE PROVIDED THE INTERIOR IMPACT PROTECTION INTENDED.

Remedy: DEALERS WILL REMOVE THE LEFT AND RIGHT SIDE B-PILLAR AND A-PILLAR TRIM PANELS, REVISE THE HEADLINER EDGE NEAR THE TOPS OF THE A-PILLARS TO ACCEPT THE NEW A-PILLAR TRIM PANELS WITH THEIR ENERGY ABSORBING TUBES, AND INSTALL THE NEW A-PILLAR AND THE OLD B-PILLAR TRIM PANELS.

99V346000 · Vehicle Speed Control

Dec 3, 1999

VEHICLE DESCRIPTION: PASSENGER VEHICLES EQUIPPED WITH SPEED CONTROL. THE SPEED CONTROL CABLE END FITTING CAN ALLOW WATER TO ENTER THE SPEED CONTROL SERVO ASSEMBLY. IF THIS OCCURS, CORROSION IN THE SERVO ASSEMBLY COULD DEVELOP AND CAUSE INTERMITTENT SPEED CONTROL OPERATION OR PREVENT THE THROTTLE FROM RETURNING TO IDLE.

Consequence & remedy

Consequence: A THROTTLE THAT DOES NOT RETURN TO IDLE COULD RESULT IN UNEXPECTED ACCELERATION, INCREASING THE RISK OF A CRASH.

Remedy: DEALERS WILL REPLACE THE SPEED CONTROL CABLE (WITH A NEW CABLE THAT INCORPORATES A GLASS-FILLED END CAP) AND INSPECT THE ASSEMBLY FOR INTERNAL CORROSION. SERVOS WITH EVIDENCE OF CORROSION WILL ALSO BE REPLACED. OWNERS ARE ADVISED NOT TO USE THE SPEED CONTROL UNTIL THE VEHICLES ARE REPAIRED.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

AQ10001 · Fleet Vehicle Recall Completion Audit

Opened Nov 18, 2010 · Closed Dec 28, 2015

Status: closed (inferred from source dates) · Unknown Or Other

On November 18, 2010, NHTSA's Recall Management Division (RMD) opened an audit query (AQ10-001) to investigate recall remedy completion by rental car companies on safety recall campaigns.It was expected to provide the agency an indication of how completely and how quickly rental car fleets perform necessary recall-related remedies on the vehicles owned and then rented/leased for use on the roadways.RMD queried three (3) major motor vehicle manufacturers (Ford, Chrysler, and General Motors) and requested data regarding completion figures for fifteen (15) discreet safety recalls.Analysis of this data demonstrated that rental car recalls completion was neither complete nor consistent.The rental car companies representing the largest market share in the industry were then queried as to their respective policies for the rental, lease, and sale of vehicles with open recalls.The data and responses from the manufacturers and the rental car companies can be found in the document repository by accessing the ?Associated Documents link above.In December 2015, Congress enacted the Fixing America's Surface Transportation (FAST) Act.One section of the Act prohibits rental car companies from renting, leasing, or selling motor vehicles subject to open safety recalls.With the passage of the FAST Act and its prohibition, there is no continuing need for the agency to investigate rental car recall completions.Accordingly, this investigation is closed.The agency reserves the right to open any future investigations, including audits of individual recalls, or groups of recalls, or rental car companies, to examine more closely safety recalls performance and completion issues in this area.

EA04023 · Rear Door Latch Failure

Opened Aug 18, 2004 · Closed Feb 4, 2005

Status: closed (inferred from source dates) · Latches/locks/linkages:doors:latch

THIS INVESTIGATION WAS OPENED ON APRIL 8, 2004 AS PE04-033 AND UPGRADED ON AUGUST 18, 2004 TO EA04-023.THE COMPLAINANTS ALLEGED THAT THE REAR DOOR LATCHES FAILED TO KEEP THE DOORS IN A CLOSED POSITION, RESULTING IN REAR DOORS COMING OPEN WHILE THE VEHICLES WERE BEING DRIVEN.SOME COMPLAINANTS REPORTED THAT AT TIMESA REAR DOOR, OR DOORS, COULD BE DIFFICULT TO CLOSE.OTHERS REPORTED THAT CORROSION OF THE DOOR LATCH MECHANISM CAUSED BINDING OF THE LATCH.FORD HAS IDENTIFIED A CONDITION OF CORROSION IN THE PAWL PIVOT AREA OF THE DOOR LATCH ASSEMBLY THAT PREVENTS PROPER ENGAGEMENT OF THE DOOR LATCH CATCH TO THE LATCH STRIKER ON THE VEHICLE BODY.BY LETTER OF FEBRUARY 1, 2005, FORD MOTOR COMPANY NOTIFIED THE AGENCY THAT IT WILL CONDUCT A SAFETY RECALL ON MODEL YEAR 2000 THROUGH 2002 FOUR AND FIVE-DOOR FOCUS VEHICLES REGISTERED IN, OR ORIGINALLY SOLD IN, CONNECTICUT, DELAWARE, THE DISTRICT OF COLUMBIA, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSOURI, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, PENNSYLVANIA, RHODE ISLAND, VERMONT, WEST VIRGINIA, AND WISCONSIN. DEALERS WILL INSPECT REAR DOOR LATCHES AND REPLACE BINDING LATCHES AS REQUIRED.DEALERS WILL ALSO LUBRICATE ALL REAR DOOR LATCHES TO PREVENT FUTURE CORROSION AND BINDING.A LOWER ROCKER SEAL WILL ALSO BE ADDED TO THE REAR DOORS. SEE SAFETY RECALL 05V030 FOR DETAILS.

PE04033 · Rear Door Latch Failure

Opened Apr 8, 2004 · Closed Aug 20, 2004

Status: closed (inferred from source dates) · Latches/locks/linkages:doors:latch

THIS INVESTIGATION WAS OPENED ON APRIL 8, 2004, BASED ON 17 REPORTS THAT ONE OR BOTH REAR DOOR LATCHES DID NOT FUNCTION PROPERLY.THE COMPLAINANTS ALLEGED THAT THE DOORS WERE DIFFICULT TO CLOSEAND THAT THE DOOR LATCHES WOULD NOT REMAIN LATCHED WHILE THE VEHICLES WERE BEING DRIVEN, RESULTING IN A DOOR COMING OPEN.SEVERAL OF THE COMPLAINANTS REPORTED THAT CORROSION OF THE DOOR LATCH MECHANISM CAUSED BINDING OF THE LATCH.FORD'S RESPONSE TO THE PRELIMINARY EVALUATION INFORMATION REQUEST PROVIDED 19 CONSUMER REPORTS AND 28 WARRANTY CLAIMS ATTRIBUTED TO THE DOOR LATCH WHERE THE DOORS CAME OPEN WHILE THE VEHICLES WERE BEING DRIVEN.THREE (3) OF THE 17 OPENING ODI REPORTS WERE DUPLICATED IN FORD'S RESPONSE.THIS INVESTIGATION HAS BEEN UPGRADED TO ENGINEERING ANALYSIS EA04-023 FOR FURTHER STUDY.

EA02022 · Engine Stalling

Opened Sep 9, 2002 · Closed Jan 16, 2004

Status: closed (inferred from source dates) · Fuel System, Gasoline:delivery:fuel Pump; Fuel System, Other:delivery:fuel Pump; Vehicle Speed Control:linkages

CLOGGING OF THE FUEL DELIVERY MODULE (FDM) FILTERS IN THE SUBJECT VEHICLES CAN LEAD TO STALLING AND OTHER RELATED SYMPTOMS.THESE SYMPTOMS BECOME INCREASINGLY OBVIOUS TO THE DRIVER AS THE CLOGGING GRADUALLY INCREASES OVER EXTENDED PERIODS OF DRIVING.STALLING IN THESE VEHICLES IS MOST LIKELY TO OCCUR WHEN ACCELERATING THROUGH A RIGHT HAND TURN SUCH AS MERGING INTO FREEWAY TRAFFIC WHEN THE FUEL LEVEL IN THE FUEL TANK IS LESS THAN 1/4 FULL.MORE THAN 90% OF THE STALLING COMPLAINTS PERTAIN TO THE ORIGINAL DESIGN FDM INSTALLED IN MY 2000 AND 2001 (PARTIAL YEAR) FOCUS VEHICLES. FORD HAS DECIDED TO CONDUCT A CAMPAIGN (03V-482) TO ADDRESS STALLINGIN THESE VEHICLES.THE SMALLER NUMBER AND RATE OF COMPLAINTS ASSOCIATED WITH THE INTERIM AND CURRENT FDM DESIGNS INDICATE IMPROVEMENT BUT ALSO REFLECT A SHORTER TIME IN SERVICE FOR THESE DESIGNS. ACCORDINGLY, ODI WILL MONITOR THE STALLING PERFORMANCE OF MY 2001 - 2002 FOCUS VEHICLES EQUIPPED WITH INTERIM AND CURRENT DESIGN FDMS.

Additional source detail variants (3)

Fuel System, Gasoline:delivery:fuel Pump

Fuel System, Other:delivery:fuel Pump

Vehicle Speed Control:linkages

EA02023 · Front Susp Collapse/wheel Separation

Opened Sep 9, 2002 · Closed Feb 19, 2003

Status: closed (inferred from source dates) · Suspension:front; Suspension:front:control Arm; Suspension:front:control Arm:lower Arm; Suspension:front:control Arm:lower Ball Joint

SEE ATTACHED REPORT.

Additional source detail variants (4)

Suspension:front:control Arm

SEE ATTACHED REPORT.

Suspension:front:control Arm:lower Arm

SEE ATTACHED REPORT.

Suspension:front:control Arm:lower Ball Joint

SEE ATTACHED REPORT.

Suspension:front

SEE ATTACHED REPORT.

EA02017 · Burn Injuries Due To Air Bag Deployment

Opened Aug 16, 2002 · Closed Aug 15, 2003

Status: closed (inferred from source dates) · Air Bags

ALL OF THE CONSUMER COMPLAINTS ALLEGE AN INCIDENT IN WHICH DEPLOYMENT OF THE DRIVER FRONTAL AIR BAG CAUSED SOME TYPE OF BURN INJURY.MOST OF THESE INJURIES ARE DUE TO CONTACT AND/OR ABRASION WITH THE AIR BAG AND ARE OF RELATIVELY MINOR TO MODERATE SEVERITY.IT IS POSSIBLE THAT SOME DRIVERS MAY HAVE SUSTAINED BURN INJURIES TO THE SKIN AS A RESULT OF HOT GASES EXHAUSTING FROM THE VENTS OF THE AIR BAGS IN THE SUBJECT VEHICLES, BUT THE NUMBER OF SUCH INCIDENTS APPEARS TO BE LOW.FURTHER DETAILS OF THE INVESTIGATION ARE CONTAINED IN SUBSEQUENT PAGES OF THIS REPORT.BASED ON THE ABOVE, FURTHER EXPENDITURE OF AGENCY RESOURCES ON THIS INVESTIGATION DOES NOT APPEAR TO BE WARRANTED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY MAY TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.

EA02014 · Engine Compartment Fires

Opened Jul 31, 2002 · Closed Nov 13, 2002

Status: closed (inferred from source dates) · Electrical System

There is no summary currently available

PE02044 · Front Suspension Lower Control Arm

Opened May 1, 2002 · Closed Sep 9, 2002

Status: closed (inferred from source dates) · Suspension

There is no summary currently available

PE02040 · Engine Stalling

Opened Apr 4, 2002 · Closed Sep 9, 2002

Status: closed (inferred from source dates) · Engine And Engine Cooling

THE PRIMARY CONCERN OF THIS PE IS LOSS OF ENGINE POWER.STALLING MAY OCCUR AT LOW SPEED OR HIGH SPEED.AT THE TIME OF OCCURRENCE THE AVERAGE VEHICLE MILEAGE IS 30,000 MILES.BECAUSE THESE VEHICLES STALL AND/OR HESITATE UNPREDICTABLY, AN INCREASED RISK IS INHERENT TO THESE VEHICLES.IF A DRIVER EXPECTING THIS VEHICLE TO PERFORM AS DESIGNED, IS TRYING TO CROSS AN INTERSECTION OR MERGE INTO TRAFFIC WHEN THE VEHICLE STALLS IT PLACES ALL MOTORISTS WITHIN THE AREA AT RISK.A DISABLED VEHICLE IS VULNERABLE TO COLLISIONS NOT ONLY WITHIN THE ROADWAY, BUT ALSO ALONG SIDE THE ROAD AS IT WAITS FOR ASSISTANCE.

PE02032 · Engine Compartment Fires

Opened Mar 12, 2002 · Closed Jul 31, 2002

Status: closed (inferred from source dates) · Electrical System

No summary supplied.

PE02026 · Inappropriate Air Bag Deployment

Opened Feb 28, 2002 · Closed Sep 18, 2002

Status: closed (inferred from source dates) · Air Bags

There is no summary currently available

PE02020 · Air Bag Burn Injuries/vehicle Fires

Opened Feb 11, 2002 · Closed Aug 16, 2002

Status: closed (inferred from source dates) · Air Bags

INFORMATION DISCLOSED DURING THIS PE SHOWS ALLEGATIONS OF BURN INJURIES RESULTING FROM ABRASION AND/OR TERMAL CAUSES.ALLEGATIONS OF CHEMICAL BURNS ALSO EXIST.SEVERAL INCIDENTS ALLEGE VEHICLES FIRES RESULTING FROM DEPLOYMENT OF THE AIR BAGS.THIS PE HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS (EA) TO FACILITATE A THOROUGH REVIEW OF THE COMPLEX ISSUES IN THIS MATTER.

PE02016 · Rear Wheel Bearing

Opened Feb 8, 2002 · Closed Nov 8, 2002

Status: closed (inferred from source dates) · Wheels

There is no summary currently available