2014 Ford Flex

TL*THE CONTACT OWNS A 2014 FORD FLEX. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 40 MPH, THE VEHICLE IMPACTED THE CURB AND STARTED TO JERK UNCONTROLLABLY. AFTER INSPECTING THE VEHICLE, THE CONTACT NOTICED THAT THE AXLE FRACTURED AND THE FRONT PASSENGER TIRE DETACHED FROM THE VEHICLE. THE AIRBAGS FAILED TO DEPLOY. THE CONTACT DID NOT SUSTAIN ANY INJURIES AND MEDICAL ATTENTION WAS NOT REQUIRED. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE MILEAGE WAS 22,000. THE VIN NUMBER WAS UNAVAILABLE.

TL* THE CONTACT OWNS A 2014 FORD FLEX. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 34,000.

I WAS TRAVELING 70 MPH ON A TOLL WAY IN BUSY MORNING TRAFFIC. WITHOUT ANY WARNING THE VEHICLE LOST ENGINE POWER. PRESSING THE GAS GAVE NO ACCELERATION AND NO POWER TO MOVE THE CAR. THANKFULLY I WAS IN THE LEFT LANE AND HAD ENOUGH MOMENTUM TO GET TO THE LEFT SHOULDER. AT THIS POINT A WRENCH LIGHT CAME ON SAYING CHECK MANUAL. THE CAR WAS UNDER NO POWER OF ITS OWN IN 70 MPH TRAFFIC. VERY DANGEROUS! SAT ON THE LEFT SHOULD OF THE SPEEDING TOLL ROAD UNTIL A TOW TRUCK ARRIVED AND TOOK IT TO THE NEAREST DEALERSHIP. THEY RAN DIAGNOSTICS AND WERE VERY SURPRISED AND PERPLEXED WHY A 2014 ENGINE SEIZED UP. ISSUED A RENTAL CAR FOR AN INDEFINITE TIME AND SAID THE ENGINE WILL BE TAKEN COMPLETELY A PART AS THEY TRY TO FIGURE OUT WHAT WENT WRONG. THEY SAID THEY WILL WORK WITH FORD ON A SOLUTION WHETHER TO REBUILD THE ENGINE OR PUT A NEW ONE IN. THIS IS A 2014 ENGINE! I THINK THEY KNOW THERE IS A BIG PROBLEM WITH THE CAR. I CERTAINLY HAVE LOST CONFIDENCE IN IT. IT FAILED ME AT 70MPH IN TRAFFIC. *JS

I WENT TO THE LOCAL KFC FOR DINNER DURING MY LUNCH BREAK AND WHEN I CAME BACK TO MY VEHICLE AFTER GETTING MY FOOD INSIDE I STARTED MY CAR AND PROCEEDED TO PUT IT IN REVERSE. AS SOON AS I PUT THE VEHICLE IN REVERSE IT PROCEEDED TO GO FORWARD INSTEAD. SO I CHECKED TO MAKE SURE I PUT IT IN REVERSE AND PUT THE VEHICLE BACK IN PARK AND THEN RE-ENGAGED REVERSE AND IT WENT FORWARD AGAIN. THIS TIME THE BRAKE PEDAL WENT TO THE FLOOR AND THE CHECK ENGINE LIGHT CAME ON. I IMMEDIATELY CALLED THE DEALERSHIP AND THEY ADVISED ME TO TURN THE VEHICLE OFF AND THEN ON AGAIN TO SEE IF THAT FIXED THE ISSUE. THEY DID NOT ADVISE ME TO DO A VEHICLE HISTORY REPORT THAT IS EQUIPPED WITH MY VEHICLE TO SEE IF THE COMPUTER COULD FIND SOMETHING. THE SERVICE ADVISER AT THE DEALERSHIP ADVISED ME THAT HE NEVER HEARD OF THIS ISSUE BEFORE AND FOR ME TO WATCH IT AND IF IT HAPPENS AGAIN TO CALL ROADSIDE ASSISTANCE AND HAVE IT TOWED IN SINCE THAT IS A SAFETY ISSUE. *TR

MY PREGNANT WIFE WAS PUTTING OUR 20 MONTH OLD SON IN VEHICLE. SHE PLACED HER PURSE WITH THE KEYLESS ENTRY FOB INTO CAR AND CLOSED THE REAR PASSENGER DOOR. SHE FOUND THE VEHICLE NOW ENTIRELY LOCKED AT ALL DOORS AND WOULD NOT OPEN DESPITE THE KEY FOB BEING INSIDE THE VEHICLE. IT IS BELOW FREEZING OUTSIDE AND OUR SON IS NOW LOCKED INTO THE CAR AND GETTING COLDER. MY WIFE CALLED ME. I HAD HER CALL 911. I CALLED FORD ROADSIDE ASSISTANCE AND EXPLAINED THE EMERGENCY WE HAD. FORD ROADSIDE ASSISTANCE SAID THERE IS NOTHING THEY COULD DO AND SUGGESTED I CALL SYNC. I THEN CALLED SYNC AND THEY TOLD ME THERE'S NOTHING THEY CAN DO AND TO CALL ROADSIDE ASSISTANCE. I CALLED ROADSIDE ASSISTANCE BACK AND THEY WERE EVEN MORE RUDE THIS TIME AND TOLD ME THERE'S NOTHING THAT CAN BE DONE. I EXPLAINED TO EACH CONTACT THERE WAS A TODDLER LOCKED IN A VEHICLE. WE FINALLY CALLED THE FORD DEALERSHIP AND THEY SIMPLY GAVE US A 5 DIGIT CODE TO ENTER INTO THE KEYPAD ON THE VEHICLE AFTER VERIFYING SOME INFORMATION. I FIND THIS EXTREMELY TROUBLING AND CONCERNING FORD ROADSIDE ASSISTANCE AND FORD SYNC DID NOT HAVE THE KNOWLEDGE TO DIRECT US OR AN ABILITY TO PROVIDE THE MANUFACTURER ASSIGNED 5 DIGIT KEYPAD CODE FOR ENTERING THE VEHICLE. NOT TO MENTION THEY WERE NOT CONCERNED WITH THE SEVERITY OF THE SITUATION ONE BIT. THE OUTCOME OF THIS ISSUE COULD HAVE RESULTED QUITE WORSE THAN IT DID. AN INVESTIGATION NEEDS TO BE PERFORMED ON PROCEDURES FORD ROADSIDE ASSISTANCE AND FORD SYNC EMPLOYEES ARE TO FOLLOW IN LIFE THREATENING SITUATIONS INVOLVING WOMEN AND CHILDREN WITH THEIR VEHICLES, SPECIFICALLY WHEN INFANTS/TODDLERS AND CHILDREN ARE LOCKED INSIDE FORD VEHICLES. AT THIS POINT WE CAN ONLY ASSUME THE VEHICLE HAS AN ELECTRICAL PROBLEM WHICH RESULTED IN ALL DOORS AND HATCHES LOCKING WHILE THE KEYLESS FOB WAS INSIDE THE VEHICLE. *JS

MY WIFE AND I WERE DRIVING ON A 2-LANE HIGHWAY IN OUR VEHICLE AT THE APPROXIMATE SPEED OF 55 MPH. OUR FORD FLEX WAS EQUIPPED WITH A FACTORY SUNROOF, WHICH WAS IN THE CLOSED POSITION, AND THE SUNSHADE WAS OPEN. AS WE WERE TRAVELING DOWN THIS ROAD, WITH NO TRAFFIC COMING IN THE OPPOSITE DIRECTION, OR IN FRONT OF US, WE HEARD A SHOTGUN SOUND COME FROM ABOVE OUR HEADS AND GLASS FLEW EVERYWHERE IN OUR VEHICLE, INCLUDING IN THE BACK WHERE OUR 5-YEAR OLD DAUGHTER WAS SITTING. OUR SUNROOF AND LITERALLY EXPLODED!!!! WE CLOSED THE SUNSHADE AND IMMEDIATELY TRAVELED TO THE LOCAL DEALER WHERE WE PURCHASED THE VEHICLE. MY THINK AT FIRST WAS THAT SOMETHING HIS THE GLASS, BUT YET NOTHING WAS AROUND US THAT COULD HAVE THROWN ANYTHING ONTO THE GLASS TO BREAK IT. WHEN WE ARRIVED AT THE DEALERSHIP, WE EXITED THE CAR AND WHEN I LOOKED AT THE HUGE HOLE IN THE SUNROOF, ALL OF THE GLASS SURROUNDING THE HOLD WAS POINTING UPWARDS AS IF THE GLASS HAD LITERALLY EXPLODED UPWARD, NOT DOWN INTO THE CAR. I HAVE NEVER HEARD OF ANYTHING LIKE THIS HAPPENING, AND LUCKILY MY WIFE WAS UNDER CONTROL ENOUGH WHEN IT HAPPENED THAT SHE DIDN'T SWERVE OFF OF THE ROAD. AFTER THE DEALERSHIP SUBMITTED DETAILS OF THIS INCIDENT TO FORD, THEY REJECTED TO DO ANYTHING TO TAKE CARE OF THIS REPAIR FOR US. I HAVE SINCE HAD TO FILE A CLAIM WITH MY INSURANCE TO GET IT FIXED, AND HAVE BEEN CONTACTING FORD EXECUTIVES ON A DAILY BASIS, AND CONTACTING MEDIA SOURCES, TO GET ATTENTION TO THIS SAFETY ISSUE. I HAVE FOUND SEVERAL OTHER CASES THAT STRETCH BACK TO AS FAR BACK AS 2008 SO FAR, WITH A DESCRIPTION ALMOST IDENTICAL TO OURS. THIS IS A SAFETY ISSUE THAT NEEDS TO HAVE ATTENTION BROUGHT TO BEFORE SOMEBODY GETS SERIOUSLY INJURED OR DIES. *TR

VEHICLE WAS PARKED ON SIDE OF ROAD, ON AN INCLINE FACING UPHILL, WITH ENGINE RUNNING. 2 ADULT PASSENGERS IN VEHICLE. WITHOUT NOTICE VEHICLE BEGAN ROLLING BACKWARDS. PASSENGER TURNED WHEEL IN AN ATTEMPT TO STOP VEHICLE ON CURB. CENTER CONSOLE PREVENTED PASSENGER FROM BEING ABLE TO ACCESS VEHICLE BRAKES OR PARKING BRAKE. VEHICLE ENDED UP STRIKING ANOTHER VEHICLE BEFORE IT CAME TO REST. LUCKILY THERE WERE NO INJURIES AS HILL ENDS IN CUL-DE-SAC WITH LARGE DROP OFF. I REQUESTED LOCAL FORD DEALERS INSPECT POWERTRAIN SYSTEM AS A CAR IN PARK SHOULD NOT SUDDENLY BEGIN ROLLING. 2 LOCAL DEALERS HAVE REFUSED TO LOOK AT VEHICLE CITING THEY DO NOT WANT TO GET INVOLVED. *TR

I LOADED TWO BOXES IN THE BACK OF THE VEHICLE AND CLOSED THE BACK HATCH DOOR. THE REAR PASSENGER SIDE WINDOW EXPLODED FROM THE VIBRATION CAUSED BY CLOSING THE BACK HATCH DOOR. COULD HAVE BEEN A SAFETY ISSUE IF SOMEONE HAD BEEN NEAR THE GLASS. IF IT HAPPENED ON THE HIGHWAY, COULD HAVE BEEN A DISTRACTION. FORD HAS DENIED ANY RESPONSIBILITY FOR THE GLASS EXPLODING. *TR