2014 Ford Flex

TL* THE CONTACT OWNS A 2014 FORD FLEX. WHILE DRIVING 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FUEL DRIVE MODULE SHORTED OUT INTERNALLY AND THE FUEL PUMP FAILED. THE VEHICLE WAS REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V621000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.

AT A LOW SPEED ABRUPT STOP ON A SECONDARY ROW, THE SECOND ROW BENCH SEAT (IT'S SPLIT 60/40; THE 60 SIDE) CAME LOOSE FROM THE FLOOR ATTACHMENT, CAUSING A REAR FACING CAR SEAT TO HIT THE BACK OF THE FRONT SEAT. THIS WAS NOT A TETHER MALFUNCTION. IT IS A DEFECT IN THE ATTACHMENT BETWEEN THE BENCH SEAT ITSELF AND THE LOCKING MECHANISM ON THE FLOOR. AT THIS POINT I CANNOT SECURE THE SEAT BECAUSE OF THIS BROKEN PART. (THIS SEAT IS DESIGNED TO FOLD FORWARD FOR STORAGE/INGRESS-EGRESS FOR 3RD ROW SEAT PASSENGERS). FORD HAS TO DATE BEEN UNRESPONSIVE ALTHOUGH I BOUGHT A PREMIUM CARE WARRANTY THAT IS STILL ACTIVE. THEY ARE NOT ADDRESSING A CRITICAL SAFETY ISSUE.

I'VE HAD MY FUEL PUMP REPLACED TWICE AND IT COST ME $970. $830 FOR FUEL PUMP AND $140 FOR BATTERY THAT DIED AS A RESULT OF THE FUEL PUMP ISSUE. I DON'T GET HOW MY CAR, WITH A REAL MALFUNCTION, NOT SOMETHING THAT "MAY" HAPPEN, ISN'T BEING INCLUDED IN THE FUEL PUMP RECALL. I WAS DRIVING WHEN IT HAPPENED. I COULD'VE BEEN SERIOUSLY INJURED OR MY CHILDREN. MY FUEL PUMP MALFUNCTIONED AND THE REPLACEMENT ONE THEY PUT IN ALSO MALFUNCTIONED. NOW, SINCE THEY'VE INSTALLED THE 2ND FUEL PUMP, MY CAR HAS AN OVERWHELMING SMELL OF GAS, WHICH APPEARS TO BE LEAKING FROM MY VEHICLE. ON 07/11, I HAD TO GET A SECOND REPLACEMENT PUMP, DUE TO THE FIRST ONE FAILING.

TL* THE CONTACT OWNS A 2014 FORD FLEX. WHILE DRIVING APPROXIMATELY 35 MPH, THE POWER SEIZED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V621000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 39,500. THE VIN WAS NOT AVAILABLE.

THE CAR WILL STALL WITHOUT WARNING. IT HAS BEEN RECALLED. FORD DOES NOT HAVE THE PART IN STOCK ACCORDING TO PARENT FORD MOTOR COMPANY. FORD MOTOR DOES NOT OFFER AN ALTERNATIVE VEHICLE FOR CUSTOMER. THIS PUTS THE BURDEN OF RISK ON THE CUSTOMER ON A KNOWN SAFETY PROBLEM. CAR STOPPED IN SCHOOL PARKING LOT CAUSING PROBLEMS WITH TRAFFIC IN AND OUT OF SCHOOL.

MY 2014 FORD FLEX SEL IS A LEASED VEHICLE WITH 14,000 MILES ON IT. I WENT TO HAVE THE OIL CHANGED AND THE TIRES ROTATED TODAY. THE FRONT TWO TIRES, WHICH ARE NOW ON THE BACK HAVE CHUNKS OF RUBBER FALLING OFF. THE DEALERSHIP TOLD ME THAT THE TIRES ARE IN "THE RED". I AM SUPPOSED TO TURN THIS CAR IN TO THE DEALERSHIP IN FEBRUARY OF 2017. I AM GOING BACK TO THE DEALERSHIP THAT I LEASED THE CAR FROM TO SEE IF THEY CAN HELP ME, AS TIRES SHOULD LAST MORE THAN 14,000 MILES WITH NORMAL DRIVING CONDITIONS.

OUR 2014 FORD FLEX INDICATES PASSENGER DOOR AJAR (RIGHT FRONT DOOR) ON THE INSTRUMENT PANEL, EVEN THOUGH THE DOOR APPEARS PROPERLY CLOSED. REPEATED ATTEMPTS (UP TO 50 OR MORE) ARE REQUIRED TO GET THE DOOR TO CLOSE WITH THE INDICATOR LIGHT TURNING OFF. ONCE THE DOOR IS CLOSED PROPERLY, WITH THE INDICATOR LIGHT OFF, THE DOOR AJAR LIGHT MAY TURN ON AGAIN WHILE THE CAR IS OFF AND NOT MOVING, CAUSING THE ALARM TO SOUND. IN ADDITION, WHILE DRIVING, THE PASSENGER DOOR AJAR LIGHT MAY SUDDENLY TURN ON, CAUSING THE NEED TO PULL OVER TO INSURE THE DOOR IS CLOSED PROPERLY. THIS HAS HAPPENED ON TURNS AND ON STRAIGHT ROADS. THIS IS A SAFETY HAZARD, AS PARKING ALONG THE SIDE OF A HIGHWAY OR ROADWAY CAN CAUSE A DANGEROUS SITUATION NOT ONLY FOR THE PASSENGER RIDING IN THE FRONT SEAT BUT ALSO FOR ALL PASSENGERS IN THE CAR. WE ARE CONCERNED THAT AT SOME POINT THE DOOR LATCH MAY FAIL AND THE DOOR MAY OPEN WHILE MOVING. THIS ISSUE OCCURS EACH TIME THE DOOR IS OPENED AND INTERMITTENTLY WHILE MOVING OR PARKED. WE HAVE DISCUSSED THIS ISSUE WITH THE LOCAL FORD SERVICE DEPARTMENT PRIOR TO THE SEPTEMBER EXPANSION OF THE DOOR LATCH RECALL AND THEY INDICATED THAT OUR VEHICLE IS NOT COVERED BY THE CURRENT RECALLS EVEN THOUGH THE REPRESENTATIVE WAS VERY AWARE OF THE PROBLEM OCCURRING. HIS INDICATION WAS THAT IT "MOSTLY HAPPENED ON THE DRIVER DOOR". WE BELIEVE THAT OUR VEHICLE SHOULD ALSO BE COVERED BY THE RECALL.