NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
249 reports120,000 miles · Sep 22, 2025
Back Over PreventionEngine
The contact owns a 2014 Ford Flex. The contact stated that occasionally, while attempting to reverse, the image on the back over prevention camera was displayed upside down. Additionally, the check engine warning light remained illuminated. The local dealer was not contacted, and the vehicle was not diagnosed or repaired. The ma…
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The contact owns a 2014 Ford Flex. The contact stated that occasionally, while attempting to reverse, the image on the back over prevention camera was displayed upside down. Additionally, the check engine warning light remained illuminated. The local dealer was not contacted, and the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 120,000.
NHTSA ODI #11688905
Mileage unknown · Sep 11, 2025
Electrical System
Rear camera view is inverted or not displayed when reversing. Unsafe to back vehicle due to this failure. Has not been diagnosed/repaired by a service center. Has not functioned properly for 7-8 years.
NHTSA ODI #11686649
Mileage unknown · Sep 8, 2025
Forward Collision AvoidanceSteeringSuspension
Without warning, the vehicle's power steering stopped working in an intersection while turning. The hazard lights came on automatically and I used my full body strength to steer the car out of the intersection. Inspection showed a computer module failure within the steering rack. Because the computer module is built into the ste…
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Without warning, the vehicle's power steering stopped working in an intersection while turning. The hazard lights came on automatically and I used my full body strength to steer the car out of the intersection. Inspection showed a computer module failure within the steering rack. Because the computer module is built into the steering rack, the whole steering rack needed to be replaced. This was a critical repair and cost over $3500.
NHTSA ODI #11685817
Mileage unknown · Sep 1, 2025
Electrical SystemUnknown Or Other
The back-up camera is malfunctioning. Either appear blank or will work for about 5 seconds then go blank. Took to mechanic and was confirmed as malfunctioning per codes, but wasn't able to completely diagnose.
NHTSA ODI #11684342
Mileage unknown · Aug 27, 2025
Unknown Or Other
I own a 2014 Ford Flex, and I have been experiencing recurring issues with the rear backup camera. The problems included the camera intermittently going in and out of service, displaying fuzzy or unclear images, and at times showing the video feed upside down. These issues closely resemble known problems covered under existing F…
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I own a 2014 Ford Flex, and I have been experiencing recurring issues with the rear backup camera. The problems included the camera intermittently going in and out of service, displaying fuzzy or unclear images, and at times showing the video feed upside down. These issues closely resemble known problems covered under existing Ford recalls related to backup camera malfunctions caused by software update errors. Due to ongoing safety concerns, I took my vehicle to an authorized Ford dealership on August 21, 2025, for diagnosis and repair. The dealership confirmed the failure of the backup camera system. To resolve the issue, they diagnosed, replaced the rear backup camera, and reprogrammed the system. The total cost of the service was $638.78. Given the similarity of this failure to the symptoms covered under previous Ford recalls, I believe this issue may be related and warrants further review.
NHTSA ODI #11683468
Mileage unknown · Jul 24, 2025
Unknown Or Other
Within the last 90-120 days the back up camera on our 1014 Ford Flex has started not working properly. It sometimes works, sometimes only a video with now parking lines, sometimes nothing at all and a blank screen. Sometimes it does all of the above in the same instance.
NHTSA ODI #11675811
Mileage unknown · Jul 15, 2025
Steering
The power steering system failed and requires brute force to turn the wheel. The software system was reflashed but this did not fix the problem. There was a recall for this issue from 2011-2013, but not for our year. There is not a warning light on.
NHTSA ODI #11673744
Mileage unknown · Jul 15, 2025
Back Over PreventionUnknown Or Other
The camera shows upside down and rear parking aid doesn't work. Recall 25v442000 is for the same thing. But ford dealer said it doesn't apply.
NHTSA ODI #11673584
122,000 miles · Jul 2, 2025
Back Over Prevention
The contact owns a 2014 Ford Flex. The contact stated while driving and attempting to reverse, the rear-view camera image was upside down or occasionally there was a blank screen. There was no warning light illuminated. A dealer was contacted. The vehicle was not taken to a dealer or an independent mechanic to be diagnosed or re…
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The contact owns a 2014 Ford Flex. The contact stated while driving and attempting to reverse, the rear-view camera image was upside down or occasionally there was a blank screen. There was no warning light illuminated. A dealer was contacted. The vehicle was not taken to a dealer or an independent mechanic to be diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 25V442000 (BACK OVER PREVENTION); however, the VIN was not included in the recall. The manufacturer was not notified of the failure. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 122,000.
NHTSA ODI #11670878
Mileage unknown · Jun 9, 2025
SteeringSuspension
I have a 2014 Ford Flex. My axle shaft came undone while driving. My Ford flex was manufactured 07 of 13 my mechanic said that there's a recall for your front axle shaft on the passenger side and it falls within the guidelines of the affected vehicles but Ford says that it's not covered. My vin was never added to the recall and …
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I have a 2014 Ford Flex. My axle shaft came undone while driving. My Ford flex was manufactured 07 of 13 my mechanic said that there's a recall for your front axle shaft on the passenger side and it falls within the guidelines of the affected vehicles but Ford says that it's not covered. My vin was never added to the recall and it’s the same exact issue that the others had for that year.
NHTSA ODI #11665698
Official recalls
4Feb 10, 2020
Ford Motor Company (Ford) is recalling certain 2013-2018 Lincoln MKT and Ford Flex and Taurus vehicles with the Police Interceptor or SHO Performance Pack. The rear suspension toe links may fracture due to stress on the rear suspension.
Consequence & remedy
Consequence: A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Remedy: Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. Remedy parts are not currently available. Owners were notified about the recall on March 3, 2020. A second notice will be mailed when remedy parts become available, which is currently expected to be the end of September 2020. The recall began October 28, 2020. Owners may contact Ford customer service at 1-866-436-7332 or Lincoln customer service at 1-800-521-4140. Ford's number for this recall is 20S04.
Aug 25, 2016
Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Taurus, Ford Flex, Lincoln MKS and Lincoln MKT vehicles equipped with 3.5L GTDI Ecoboost engines and 2013-2015 Ford Taurus Police Interceptor vehicles. A component within the fuel pump electric module (PEM) may overheat causing a loss of electrical power to the fuel pump.
Consequence & remedy
Consequence: A loss of power to the fuel pump will cause the engine to stall or prevent the vehicle from starting, increasing the risk of a crash.
Remedy: Ford will notify owners, and dealers will inspect the fuel PEM part number and replace the fuel PEM, as necessary, free of charge. The recall began on December 1, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S31.
Nov 7, 2014
Ford Motor Company (Ford) is recalling certain model year 2014 Ford F-150 and Flex vehicles manufactured March 1, 2014, to May 31, 2014. The affected vehicles were manufactured with a reduced clearance between the seat frame and the seat track assembly. This can cause the Occupant Classification System (OCS) to inaccurately register passenger weight and improperly suppress the passenger front airbag when the passenger seat is occupied by an adult passenger. Thus, these vehicles fail to comply with Federal Motor Vehicle Safety Standard (FMVSS) No. 208, "Occupant Crash Protection."
Consequence & remedy
Consequence: Improper suppression of the passenger airbag increases the risk of an injury to the seat occupant in the event of a crash necessitating deployment of the front passenger airbag.
Remedy: Ford will notify owners, and dealers will widen the gap between the seat frame and seat track assembly and recalibrate the seat OCS, free of charge. The recall began November 25, 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14C10.
Jul 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehicles manufactured September 12, 2011, to November 30, 2013. In the affected vehicles, the halfshaft retention circlip may not have been properly installed, and as a result, the halfshaft may move outward and disengage from the linkshaft while driving and without prior warning.
Consequence & remedy
Consequence: If the halfshaft and linkshaft become disengaged while driving, power will no longer be transmitted to the wheels, increasing the risk of a vehicle crash. Additionally, if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in 'Park', increasing the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the vehicles to make sure that the halfshaft is properly retained. If it is not, dealers will replace the linkshaft and also replace the halfshaft if it shows evidence of spline damage, free of charge. The recall began on August 4, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S10.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
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