IllustrationVEHICLE HAS STALLED TWICE WHILE IN MOTION. ON CITY STREET
2014 Ford Flex
Owner reports · Recalls · Investigations
Similar to other model years
Owner complaints for the 2014 Ford Flex do not stand out strongly from the model-year median of 139.
About this comparison →How this year compares
Owner complaints by model year
Compare all Flex years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
190–25K
3125–50K
4650–75K
3575–100K
28100–150K
4150K+
163 reports with mileage · 86 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Steering. Review the 66 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Electrical System. Review the 57 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Fuel/propulsion System. Review the 46 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
11 crash reports2 fire reports8 injury reports
What owners actually said
249 reportsTL* THE CONTACT OWNS A 2014 FORD FLEX. THE CONTACT STATED THAT THE VEHICLE FAILED TO START WITHOUT WARNING. THE VEHICLE WAS TAKEN TO FAIRVIEW FORD (909-884-9261, LOCATED AT 292 N G ST, SAN BERNARDINO, CA 92410) WHERE IT WAS DIAGNOSED THAT THE CHIPS WERE FRIED AND MELTED THE FUEL PUMP. THE FUEL PUMP WAS REPLACED. THE MANUFACTURER…
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TL* THE CONTACT OWNS A 2014 FORD FLEX. THE CONTACT STATED THAT THE VEHICLE FAILED TO START WITHOUT WARNING. THE VEHICLE WAS TAKEN TO FAIRVIEW FORD (909-884-9261, LOCATED AT 292 N G ST, SAN BERNARDINO, CA 92410) WHERE IT WAS DIAGNOSED THAT THE CHIPS WERE FRIED AND MELTED THE FUEL PUMP. THE FUEL PUMP WAS REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED A 50 PERCENT DISCOUNT OFF THE REPAIR COST. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 64,000.
NOTICED THE STEERING TIGHTEN UP WHILE DRIVING. WENT AWAY, CAME BACK, WENT AWAY, CAME BACK. WIFE COULDN'T TURN THE WHEEL SAFELY. ELECTRIC POWER STEERING FAILURE.
HAVE HAD MULTIPLE PROBLEMS WITH THE REAR PASSENGER SEATBELTS RETRACTING TO THE POINT NOW WHERE KLABEN FORD SAYS THE ENTIRE SEATBELT NEEDS TO BE REPLACED. IT IS A REAR PASSENGER AIRBAG SEATBELT.
STEERING IS VERY DIFFICULT, LIKE THE POWER STEERING IS FAILING. THE MECHANIC SAID THERE WAS NOTHING WRONG WITH IT (NO FAILURE CODES). BUT IT IS STILL VERY DIFFICULT TO TURN, MAKING IT FEEL VERY UNSAFE.
THE SENSOR ON MY PASSENGER DOOR HAS GONE OUT, CAUSING THE CAR TO BELIEVE THE DOOR IS OPEN EVEN WHEN IT IS NOT. THERE IS ALSO A CONSISTENT ISSUE WITH ONE SEATBELT, SOMETIMES IT WILL LOCK INTO PLACE WHEN NOT IN USE, AND SOMETIMES IT WILL NOT ALLOW ME TO BUCKLE IT.
PASSENGER AJAR SENSOR IS FAULTY, CONSTANTLY REMAINING ON. THIS KEEPS ALL LIGHTING ON WHEN REVERSING POSING A GREAT RISK WHEN BACKING THE VEHICLE UP ESPECIALLY IN EVENING HOURS. WE HAVE BEEN TOLD THIS IS A COMMON PROBLEM WITH NEWER FORD VEHICLES AND OUR SURPRISED THIS HAS NOT BEEN RECALLED YET. IT IS VERY DIFFICULT TO SAFELY DRI…
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PASSENGER AJAR SENSOR IS FAULTY, CONSTANTLY REMAINING ON. THIS KEEPS ALL LIGHTING ON WHEN REVERSING POSING A GREAT RISK WHEN BACKING THE VEHICLE UP ESPECIALLY IN EVENING HOURS. WE HAVE BEEN TOLD THIS IS A COMMON PROBLEM WITH NEWER FORD VEHICLES AND OUR SURPRISED THIS HAS NOT BEEN RECALLED YET. IT IS VERY DIFFICULT TO SAFELY DRIVE WITH THE INTERIOR LIGHTS STAYING ON.
I STOPPED THE VEHICLE AFTER DRIVING ABOUT 1 MILE TO GO INTO A STORE. AFTER 4 MINUTES PARKED, IT WOULD CRANK OVER, BUT NOT START. IT HAD TO BE TOWED TO SOUTHGATE FORD. THEY DIAGNOSED IT AS A BAD FUEL PUMP CONTROL MODULE. THIS IS THE VERY SAME PART THAT'S RECALLED ON CERTAIN FORD FLEX MODELS OF THIS SAME YEAR (2014). THE SERVICE …
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I STOPPED THE VEHICLE AFTER DRIVING ABOUT 1 MILE TO GO INTO A STORE. AFTER 4 MINUTES PARKED, IT WOULD CRANK OVER, BUT NOT START. IT HAD TO BE TOWED TO SOUTHGATE FORD. THEY DIAGNOSED IT AS A BAD FUEL PUMP CONTROL MODULE. THIS IS THE VERY SAME PART THAT'S RECALLED ON CERTAIN FORD FLEX MODELS OF THIS SAME YEAR (2014). THE SERVICE DEPARTMENT SAID MY VIN NUMBER DIDN'T FALL UNDER THE RECALL, EVEN THOUGH THE IDENTICAL PART IS RECALLED ON 2014 ECOBOOST AND POLICE DUTY . VEHICLES. THE DEALER CHARGED $386.65 TO REPAIR. IF THIS FAILED WHILE DRIVING I WOULD HAVE SUDDENLY LOST POWER ASSIST AND SPEED.
STEERING INTERMITTENTLY BECOMES VERY DIFFICULT WITH GREAT EFFORT REQUIRED TO TURN STEERING WHEEL. STEERING WHEEL ALSO WILL FAIL TO ACCURATELY CONTROL STEERING. WHEEL WILL JERK IN HANDS. PROBLEM OCCURS WHEN STATIONARY AND WHEN DRIVING AT LOW TO MEDIUM SPEEDS.
VERY DIFFICULT TO STEER..LIKE THE POWER STEERING IS GONE. WHILE DRIVING, TURNING LEFT OR RIGHT DID NOT MATTER. AT THIS POINT PROBLEM UNKNOWN.
Official recalls
420V072000 · Suspension:rear
Feb 10, 2020
Ford Motor Company (Ford) is recalling certain 2013-2018 Lincoln MKT and Ford Flex and Taurus vehicles with the Police Interceptor or SHO Performance Pack. The rear suspension toe links may fracture due to stress on the rear suspension.
Consequence & remedy
Consequence: A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Remedy: Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. Remedy parts are not currently available. Owners were notified about the recall on March 3, 2020. A second notice will be mailed when remedy parts become available, which is currently expected to be the end of September 2020. The recall began October 28, 2020. Owners may contact Ford customer service at 1-866-436-7332 or Lincoln customer service at 1-800-521-4140. Ford's number for this recall is 20S04.
16V621000 · Fuel System, Gasoline:delivery:fuel Pump
Aug 25, 2016
Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Taurus, Ford Flex, Lincoln MKS and Lincoln MKT vehicles equipped with 3.5L GTDI Ecoboost engines and 2013-2015 Ford Taurus Police Interceptor vehicles. A component within the fuel pump electric module (PEM) may overheat causing a loss of electrical power to the fuel pump.
Consequence & remedy
Consequence: A loss of power to the fuel pump will cause the engine to stall or prevent the vehicle from starting, increasing the risk of a crash.
Remedy: Ford will notify owners, and dealers will inspect the fuel PEM part number and replace the fuel PEM, as necessary, free of charge. The recall began on December 1, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S31.
14V710000 · Seats
Nov 7, 2014
Ford Motor Company (Ford) is recalling certain model year 2014 Ford F-150 and Flex vehicles manufactured March 1, 2014, to May 31, 2014. The affected vehicles were manufactured with a reduced clearance between the seat frame and the seat track assembly. This can cause the Occupant Classification System (OCS) to inaccurately register passenger weight and improperly suppress the passenger front airbag when the passenger seat is occupied by an adult passenger. Thus, these vehicles fail to comply with Federal Motor Vehicle Safety Standard (FMVSS) No. 208, "Occupant Crash Protection."
Consequence & remedy
Consequence: Improper suppression of the passenger airbag increases the risk of an injury to the seat occupant in the event of a crash necessitating deployment of the front passenger airbag.
Remedy: Ford will notify owners, and dealers will widen the gap between the seat frame and seat track assembly and recalibrate the seat OCS, free of charge. The recall began November 25, 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14C10.
14V393000 · Power Train:axle Assembly:axle Shaft
Jul 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehicles manufactured September 12, 2011, to November 30, 2013. In the affected vehicles, the halfshaft retention circlip may not have been properly installed, and as a result, the halfshaft may move outward and disengage from the linkshaft while driving and without prior warning.
Consequence & remedy
Consequence: If the halfshaft and linkshaft become disengaged while driving, power will no longer be transmitted to the wheels, increasing the risk of a vehicle crash. Additionally, if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in 'Park', increasing the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the vehicles to make sure that the halfshaft is properly retained. If it is not, dealers will replace the linkshaft and also replace the halfshaft if it shows evidence of spline damage, free of charge. The recall began on August 4, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S10.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
0No exact-year investigations in this snapshot.