2014 Ford Flex

TL* THE CONTACT OWNS A 2014 FORD FLEX. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE LOSS POWER STEERING ASSIST AND BECAME DIFFICULT TO STEER IN EITHER DIRECTION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE STEERING COLUMN WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 55,000.

I HAVE A 2014 FORD FLEX SEL WITH 57000 MILES ON IT. FOR THE LAST COUPLE OF WEEKS I HAVEN'T BEEN DRIVING MUCH DUE TO THE STAY AT HOME ORDER(COVID-19), FROM BEING USED DAILY TO COMMUTE TO WORK TO ONLY ONE OR TWICE A WEEK FOR ESENCIALES. ONE MORNING I WAS HEADING TO MY PARENTS HOUSE AND AS I WAS DOING A RIGHT TURN INTO AN INTERSECTION ONE BLOCK AWAY FROM MY HOUSE. ALL OF A SUDDEN THE POWER STEERING GOES OUT IN THE APEX OF THE TURN MAKING IT HARD TO STRAIGHTEN OUT THE CAR ALMOST HITTING A PARKED CAR. I JUST FINISHED PAYING OFF THE CAR AND THEN THIS HAPPENED. *TR

WHILE DRIVING, I HEARD A STRANGE NOISE COMING FROM THE STEERING COLUMN. ONCE I REACHED MY DESTINATION AND RETURNED TO MY CAR AND STARTED IT, THE POWER STEERING ASSIST WARNING LIGHT CAME ON. I BEGAN TO PULL OFF, THE VEHICLE WOULD NOT STEER, AND I HAD TO HAVE MY CAR TOWED HOME. THE NEXT DAY I CALLED FORD TO EXPLAINED WHAT HAPPENED AND WAS TOLD IT WOULD COST AROUND $2,000 TO FIX. I GOOGLED IT AND FOUND OUT THE STEERING ASSIST HAD BEEN RECALLED FOR THAT YEAR MAKE AND MODEL. I THEN CALLED THE NUMBER ASSOCIATED WITH THE RECALL AND KEYED IN THE CODE RELATED TO THE MAKE AND MODEL. A FEW MOMENTS LATER, A REP CAME ON THE LINE AND ASKED FOR MY VIN. HE INFORMED ME THAT THERE WAS A RECALL IN 2015 OR 16 CAN'T REMEMBER THE EXACT YEAR, BUT UNFORTUNATELY, THE RECALL WAS VIN SPECIFIC, AND MY VEHICLE WAS NOT ON THAT LIST. I FOUND THIS NEWS TO BE VERY DISTURBING, DANGEROUS, AND IRRESPONSIBLE FOR FORD NOT TO REPLACE OR REPAIR THIS FAULTY PART IN ALL OF THE 2014 MODELS, NOT JUST THOSE WITH A SPECIFIC VIN. WHAT IS IT GOING TO TAKE FOR THEM TO CORRECT THIS; PRAYERFULLY NOT SOMEONE'S LIFE?

WE HAVE A 2014 FORD FLEX WITH 41,000 MILES. MY WIFE WAS DRIVING TWO DAYS AFTER GETTING HER OIL CHANGED AT GALPIN FORD AND THE POWER STEERING WENT OUT. SHE CALLED THEM AND THEY SAID TURN OFF THE CAR AND WAIT A MINUTE AND IT WILL RESET IT SELF. SHE DID THAT AND IT WORKED. TWO DAYS LATER IT WENT OUT COMPLETELY SO SHE TRIED TO TURN IT OFF AND ON AGAIN THAT'S WHEN THE STABILITY LIGHT WENT ON AND SAID IT NEEDS SERVICE. THE PERSON AT FORD TELLING HER HOW TO RESET IT TELLS ME THEY HAVE HAD SEVERAL COMPLAINTS ABOUT THIS. THEY WANT ME TO SPEND OVER TWO THOUSAND DOLLARS TO REPLACE THE STEERING COLUMN!!!!!!! THEY WON'T EVEN COME GET THE CAR TO DIAGNOSE IT. THEY WANT ME TO HAVE IT TOWED OR DRIVE IT TO THEM.

TL* THE CONTACT OWNS A 2014 FORD FLEX. WHILE DRIVING VARIOUS SPEEDS AND MAKING TURNS, THERE WAS AN ABNORMAL SQUEAKING NOISE EMERGING FROM THE STEERING WHEEL. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO BLUEBERRY FORD (241 DUBLIN ST, MACHIAS, ME 04654, (207) 255-4747) WHO STATED THAT THE VEHICLE WAS WORKING AS DESIGNED. THE VEHICLE WAS TAKEN TO DARLING'S FORD VOLKSWAGEN AUDI (403 HOGAN RD, BANGOR, ME 04401, (207) 941-1330) WHO STATED THAT THE FAILURE WAS DUE TO NORMAL WEAR AND TEAR. THE DEALER DIAGNOSED THAT THE SWAY BAR, CONTROL BAR BUSHING, AND STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: CAS24223378. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 25,000.