TL* THE CONTACT OWNS A 2014 FORD FLEX. THE CONTACT STATED THAT AFTER A COMPLETE STOP AND DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE FAILED TO INCREASE IN SPEED. IN ADDITION, THE CONTACT STATED THAT THERE WAS ROUGH IDLING. THE CONTACT MANAGED TO THE PULL VEHICLE OVER, SHUT THE VEHICLE OFF WAITED FIFTEEN MINUTES, RESTARTED TH…
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TL* THE CONTACT OWNS A 2014 FORD FLEX. THE CONTACT STATED THAT AFTER A COMPLETE STOP AND DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE FAILED TO INCREASE IN SPEED. IN ADDITION, THE CONTACT STATED THAT THERE WAS ROUGH IDLING. THE CONTACT MANAGED TO THE PULL VEHICLE OVER, SHUT THE VEHICLE OFF WAITED FIFTEEN MINUTES, RESTARTED THE VEHICLE HOWEVER THE FAILURE REOCCURRED. THE VEHICLE WAS TOWED TO THE LOCAL DEALER (SAMES KINGSVILLE FORD, 2501 S HWY 77, KINGSVILLE,TX, 78363) WHERE IT WAS PENDING A DIAGNOSIS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V621000 (FUEL SYSTEM, GASOLINE) DUE TO THE VEHICLE NOT BEING A TURBO. THE FAILURE MILEAGE WAS APPROXIMATELY 39,000.
NHTSA ODI #11014997
70,000 miles · May 15, 2017
Fuel/propulsion System
TL* THE CONTACT OWNS A 2014 FORD FLEX. WHEN ATTEMPTING TO RESTART THE VEHICLE AFTER FILLING THE TANK, THE VEHICLE FAILED TO RESTART. THE CONTACT HAD THE VEHICLE TOWED TO A CERTIFIED MECHANIC WHO DIAGNOSED THAT THE FUEL TANK MODULE FAILED AND NEEDED TO BE REPLACED. THE CONTACT SPOKE WITH THE DEALER WHO INFORMED THE CONTACT THAT T…
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TL* THE CONTACT OWNS A 2014 FORD FLEX. WHEN ATTEMPTING TO RESTART THE VEHICLE AFTER FILLING THE TANK, THE VEHICLE FAILED TO RESTART. THE CONTACT HAD THE VEHICLE TOWED TO A CERTIFIED MECHANIC WHO DIAGNOSED THAT THE FUEL TANK MODULE FAILED AND NEEDED TO BE REPLACED. THE CONTACT SPOKE WITH THE DEALER WHO INFORMED THE CONTACT THAT THE FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBER: 16V621000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
NHTSA ODI #10985808
75,000 miles · Nov 28, 2016
Fuel/propulsion System
TL* THE CONTACT OWNS A 2014 FORD FLEX. WHILE DRIVING 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FUEL DRIVE MODULE SHORTED OUT INTERNALLY AND THE FUEL PUMP FAILED. THE VEHICLE WAS RE…
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TL* THE CONTACT OWNS A 2014 FORD FLEX. WHILE DRIVING 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FUEL DRIVE MODULE SHORTED OUT INTERNALLY AND THE FUEL PUMP FAILED. THE VEHICLE WAS REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V621000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.
NHTSA ODI #10928305
72,000 miles · Nov 9, 2016
Fuel/propulsion System
I'VE HAD MY FUEL PUMP REPLACED TWICE AND IT COST ME $970. $830 FOR FUEL PUMP AND $140 FOR BATTERY THAT DIED AS A RESULT OF THE FUEL PUMP ISSUE. I DON'T GET HOW MY CAR, WITH A REAL MALFUNCTION, NOT SOMETHING THAT "MAY" HAPPEN, ISN'T BEING INCLUDED IN THE FUEL PUMP RECALL. I WAS DRIVING WHEN IT HAPPENED. I COULD'VE BEEN SERIOU…
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I'VE HAD MY FUEL PUMP REPLACED TWICE AND IT COST ME $970. $830 FOR FUEL PUMP AND $140 FOR BATTERY THAT DIED AS A RESULT OF THE FUEL PUMP ISSUE. I DON'T GET HOW MY CAR, WITH A REAL MALFUNCTION, NOT SOMETHING THAT "MAY" HAPPEN, ISN'T BEING INCLUDED IN THE FUEL PUMP RECALL. I WAS DRIVING WHEN IT HAPPENED. I COULD'VE BEEN SERIOUSLY INJURED OR MY CHILDREN. MY FUEL PUMP MALFUNCTIONED AND THE REPLACEMENT ONE THEY PUT IN ALSO MALFUNCTIONED. NOW, SINCE THEY'VE INSTALLED THE 2ND FUEL PUMP, MY CAR HAS AN OVERWHELMING SMELL OF GAS, WHICH APPEARS TO BE LEAKING FROM MY VEHICLE. ON 07/11, I HAD TO GET A SECOND REPLACEMENT PUMP, DUE TO THE FIRST ONE FAILING.
NHTSA ODI #10925149
39,500 miles · Oct 13, 2016
Fuel/propulsion System
TL* THE CONTACT OWNS A 2014 FORD FLEX. WHILE DRIVING APPROXIMATELY 35 MPH, THE POWER SEIZED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V621000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAIL…
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TL* THE CONTACT OWNS A 2014 FORD FLEX. WHILE DRIVING APPROXIMATELY 35 MPH, THE POWER SEIZED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V621000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 39,500. THE VIN WAS NOT AVAILABLE.
NHTSA ODI #10915704
14,539 miles · Sep 21, 2016
Fuel/propulsion System
TL* THE CONTACT OWNS A 2014 FORD FLEX. WHILE ATTEMPTING TO START THE VEHICLE, IT FAILED TO START. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP DRIVER MODULE FAILED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 14,539.
Ford Motor Company (Ford) is recalling certain 2013-2018 Lincoln MKT and Ford Flex and Taurus vehicles with the Police Interceptor or SHO Performance Pack. The rear suspension toe links may fracture due to stress on the rear suspension.
Consequence & remedy
Consequence: A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Remedy: Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. Remedy parts are not currently available. Owners were notified about the recall on March 3, 2020. A second notice will be mailed when remedy parts become available, which is currently expected to be the end of September 2020. The recall began October 28, 2020. Owners may contact Ford customer service at 1-866-436-7332 or Lincoln customer service at 1-800-521-4140. Ford's number for this recall is 20S04.
Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Taurus, Ford Flex, Lincoln MKS and Lincoln MKT vehicles equipped with 3.5L GTDI Ecoboost engines and 2013-2015 Ford Taurus Police Interceptor vehicles. A component within the fuel pump electric module (PEM) may overheat causing a loss of electrical power to the fuel pump.
Consequence & remedy
Consequence: A loss of power to the fuel pump will cause the engine to stall or prevent the vehicle from starting, increasing the risk of a crash.
Remedy: Ford will notify owners, and dealers will inspect the fuel PEM part number and replace the fuel PEM, as necessary, free of charge. The recall began on December 1, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S31.
Ford Motor Company (Ford) is recalling certain model year 2014 Ford F-150 and Flex vehicles manufactured March 1, 2014, to May 31, 2014. The affected vehicles were manufactured with a reduced clearance between the seat frame and the seat track assembly. This can cause the Occupant Classification System (OCS) to inaccurately register passenger weight and improperly suppress the passenger front airbag when the passenger seat is occupied by an adult passenger. Thus, these vehicles fail to comply with Federal Motor Vehicle Safety Standard (FMVSS) No. 208, "Occupant Crash Protection."
Consequence & remedy
Consequence: Improper suppression of the passenger airbag increases the risk of an injury to the seat occupant in the event of a crash necessitating deployment of the front passenger airbag.
Remedy: Ford will notify owners, and dealers will widen the gap between the seat frame and seat track assembly and recalibrate the seat OCS, free of charge. The recall began November 25, 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14C10.
Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehicles manufactured September 12, 2011, to November 30, 2013. In the affected vehicles, the halfshaft retention circlip may not have been properly installed, and as a result, the halfshaft may move outward and disengage from the linkshaft while driving and without prior warning.
Consequence & remedy
Consequence: If the halfshaft and linkshaft become disengaged while driving, power will no longer be transmitted to the wheels, increasing the risk of a vehicle crash. Additionally, if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in 'Park', increasing the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the vehicles to make sure that the halfshaft is properly retained. If it is not, dealers will replace the linkshaft and also replace the halfshaft if it shows evidence of spline damage, free of charge. The recall began on August 4, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S10.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
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No exact-year investigations in this snapshot.
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