2014 Ford Flex

TL* THE CONTACT OWNS A 2014 FORD FLEX. THE CONTACT STATED THAT THE VEHICLE COULD NOT START AND WAS TOWED TO AN INDEPENDENT MECHANIC. THE MECHANIC DIAGNOSED THAT THE FUEL PUMP AND THE FUEL MODULE WERE DEFECTIVE AND THE BATTERY DIED. IT WAS UNKNOWN IF THE VEHICLE WAS REPAIRED OR IF THE DEALER WAS CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 69,000.

IN MID 2015 PASSENGER REAR DOOR LIGHT KEPT COMING ON EVERY TIME I DROVE, WITH THE DASH LIGHT SAYING "DOOR AJAR" EVEN THOUGH THE DOOR WAS CLOSED COMPLETELY. THIS CAUSED CABIN LIGHTS TO STAY ON UNTIL REACHING 10 MPH, MAKING IT AN EXTREME SAFETY HAZARD TO DRIVE IN REVERSE IN THE DARK, BECAUSE YOU CANNOT SEE WHAT IS BEHIND YOU. ALSO CAUSED BATTERY TO RUN DOWN, DOOR CHIME RINGS CONSTANTLY WHILE DRIVING (EVERY TIME I APPLY THE BRAKES) AND CAUSED CAR ALARM TO GO OFF AT ANY HOUR, INCLUDING THE MIDDLE OF THE NIGHT, CAUSING NEIGHBOR COMPLAINTS. FORD DEALERSHIP WHERE I PURCHASE THE CAR WOULD DO NOTHING, SAYING IT WAS NOT UNDER WARRANTY, SO I FINALLY PAID TO REPLACE THE FAULTY SENSOR AT THEODORE ROBBINS FORD IN COSTA MESA FOR $413.40 ON 10/5/2016. IN JANUARY 2017 THE SAME "DOOR AJAR" MESSAGE BEGAN APPEARING FOR THE DRIVER'S DOOR, EVERY TIME I DRIVE IT, CAUSING THE SAME PROBLEMS OF DOME LIGHTS ON, OBSCURING NIGHT VISION, CHIMES AND CAR ALARM GOING OFF. ON 4/13/17 THE BATTERY, WHICH HAS ALREADY BEEN REPLACED ONCE, IS DEAD, DUE TO BEING RUN DOWN BY THE FAULTY DOOR LATCH. THIS IS A MANUFACTURING DEFECT AND I WOULD LIKE TO BE REIMBURSED FOR DOOR LATCH I REPLACED ON 10/6/16, AND FOR DRIVER'S DOOR LATCH THAT IS NOW FAILING, AND FOR A NEW BATTERY.

POWER STEERING QUIT WHILE IN A PARKING LOT. I STOPPED, SHUT OFF THE VEHICLE, AND IT RESET. THE PASSENGER SIDE DOOR AJAR LIGHT CONSTANTLY STAYS ON, EVEN THOUGH THE DOOR IS SHUT. THIS WILL NOT ALLOW THE DOORS TO BE LOCKED, AND THE INTERIOR LIGHTS STAY ON UNTIL THE VEHICLE REACHES 15 MPH. IT HAS ALSO CAUSED THE LIGHTS TO STAY ON INSIDE THE CAR, DRAINING THE BATTERY.

TL* THE CONTACT OWNS A 2014 FORD FLEX. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT COASTED TO A COMPLETE STOP AND THE VEHICLE RESTARTED NORMALLY. THE CONTACT DROVE HOME. THE VEHICLE DID NOT START AFTER APPROXIMATELY FOUR HOURS. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE CONTROL MODULE NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 42,721.

THE CAR WILL STALL WITHOUT WARNING. IT HAS BEEN RECALLED. FORD DOES NOT HAVE THE PART IN STOCK ACCORDING TO PARENT FORD MOTOR COMPANY. FORD MOTOR DOES NOT OFFER AN ALTERNATIVE VEHICLE FOR CUSTOMER. THIS PUTS THE BURDEN OF RISK ON THE CUSTOMER ON A KNOWN SAFETY PROBLEM. CAR STOPPED IN SCHOOL PARKING LOT CAUSING PROBLEMS WITH TRAFFIC IN AND OUT OF SCHOOL.

OUR 2014 FORD FLEX INDICATES PASSENGER DOOR AJAR (RIGHT FRONT DOOR) ON THE INSTRUMENT PANEL, EVEN THOUGH THE DOOR APPEARS PROPERLY CLOSED. REPEATED ATTEMPTS (UP TO 50 OR MORE) ARE REQUIRED TO GET THE DOOR TO CLOSE WITH THE INDICATOR LIGHT TURNING OFF. ONCE THE DOOR IS CLOSED PROPERLY, WITH THE INDICATOR LIGHT OFF, THE DOOR AJAR LIGHT MAY TURN ON AGAIN WHILE THE CAR IS OFF AND NOT MOVING, CAUSING THE ALARM TO SOUND. IN ADDITION, WHILE DRIVING, THE PASSENGER DOOR AJAR LIGHT MAY SUDDENLY TURN ON, CAUSING THE NEED TO PULL OVER TO INSURE THE DOOR IS CLOSED PROPERLY. THIS HAS HAPPENED ON TURNS AND ON STRAIGHT ROADS. THIS IS A SAFETY HAZARD, AS PARKING ALONG THE SIDE OF A HIGHWAY OR ROADWAY CAN CAUSE A DANGEROUS SITUATION NOT ONLY FOR THE PASSENGER RIDING IN THE FRONT SEAT BUT ALSO FOR ALL PASSENGERS IN THE CAR. WE ARE CONCERNED THAT AT SOME POINT THE DOOR LATCH MAY FAIL AND THE DOOR MAY OPEN WHILE MOVING. THIS ISSUE OCCURS EACH TIME THE DOOR IS OPENED AND INTERMITTENTLY WHILE MOVING OR PARKED. WE HAVE DISCUSSED THIS ISSUE WITH THE LOCAL FORD SERVICE DEPARTMENT PRIOR TO THE SEPTEMBER EXPANSION OF THE DOOR LATCH RECALL AND THEY INDICATED THAT OUR VEHICLE IS NOT COVERED BY THE CURRENT RECALLS EVEN THOUGH THE REPRESENTATIVE WAS VERY AWARE OF THE PROBLEM OCCURRING. HIS INDICATION WAS THAT IT "MOSTLY HAPPENED ON THE DRIVER DOOR". WE BELIEVE THAT OUR VEHICLE SHOULD ALSO BE COVERED BY THE RECALL.