NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
578 reportsMileage unknown · Jan 5, 2015
Electrical System
BACK PASSENGERS DOOR LATCH NOT CONNECTING TO THE SYSTEM. ON MY 2013 FORD FLEX BOTH BACK PASSENGER DOORS ARE NOT CONNECTING TO THE SYSTEM, STATING DOORS ARE AJAR WHEN THEY ARE CLEARLY SHUT CLOSED. BECAUSE OF THIS MY INTERIOR LIGHTS STAY ON UNTIL CAR STARTS TO MOVE AT A CERTAIN SPEED, CANNOT TURN ON MY ALARM AND IF I DO AFTER A WH…
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BACK PASSENGERS DOOR LATCH NOT CONNECTING TO THE SYSTEM. ON MY 2013 FORD FLEX BOTH BACK PASSENGER DOORS ARE NOT CONNECTING TO THE SYSTEM, STATING DOORS ARE AJAR WHEN THEY ARE CLEARLY SHUT CLOSED. BECAUSE OF THIS MY INTERIOR LIGHTS STAY ON UNTIL CAR STARTS TO MOVE AT A CERTAIN SPEED, CANNOT TURN ON MY ALARM AND IF I DO AFTER A WHILE THE ALARM WILL GO OFF, AND ALSO ON SYSTEM IT IS STATING THE DOORS ARE AJAR. THIS WILL BE THE FOURTH TIME I WILL HAVE TO TAKE IT IN, FORD DEALERSHIP SAYS THEY HAVE REPLACED THE LATCH, BUT I'M THINKING IT IS SOMETHING ELSE IF I HAVE TO TAKE IT IN EVERY THREE MONTHS AND ALSO MY WARRANTY HAS EXPIRED!!! *TR
NHTSA ODI #10670183
18,200 miles · Jan 2, 2015
EngineFuel System, Diesel
TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO BE RESTARTED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT A UNKNOWN SENSOR AND THE FUEL PUMP FAILED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECUR…
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TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO BE RESTARTED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT A UNKNOWN SENSOR AND THE FUEL PUMP FAILED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 18,200. UPDATED 2/24/15*CN UPDATED 9/12/2017*CN
NHTSA ODI #10669769
29,000 miles · Dec 12, 2014
Electrical System
DOOR LATCH SENSORS ARE VERY PROBLEMATIC. HAVE HAD MY VEHICLE IN 4 TIMES IN 2014 FOR SAME ISSUE. COMPUTER CLAIMS DOORS ARE AJAR WHEN THEY'RE CLOSED. HAVE HEARD THIS IS A PROBLEM WITH THE EDGE AND OTHER MAKES AS WELL. WARRANTY EXPIRES AT ~36,000 MILES. I JUST HIT 40,000 MILES AND AM NOW HAVING TO PAY FOR PRE-EXISTING CONDITIO…
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DOOR LATCH SENSORS ARE VERY PROBLEMATIC. HAVE HAD MY VEHICLE IN 4 TIMES IN 2014 FOR SAME ISSUE. COMPUTER CLAIMS DOORS ARE AJAR WHEN THEY'RE CLOSED. HAVE HEARD THIS IS A PROBLEM WITH THE EDGE AND OTHER MAKES AS WELL. WARRANTY EXPIRES AT ~36,000 MILES. I JUST HIT 40,000 MILES AND AM NOW HAVING TO PAY FOR PRE-EXISTING CONDITION. *TR
NHTSA ODI #10663783
65,000 miles · Nov 22, 2014
Structure
THE DRIVER DOOR IS SHOWING AJAR. IT YOU SLAM THE DOOR MULTIPLE TIMES, THE LIGHT WILL GO OFF. EVERY TIME YOU PUT ON BRAKES, THE CHIMING GOES OFF AND LIGHT COMES ON. I HAVE SEEN THIS HAS BEEN A RECURRING PROBLEM AND FORD WILL NOT ISSUE A RECALL. MUST REPLACE ENTIRE LATCH SYSTEM TO CORRECT THE PROBLEM. *TR
NHTSA ODI #10660243
51,000 miles · Nov 4, 2014
Electrical SystemLatches/locks/linkages
TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT THE DOOR AJAR SENSOR WAS ILLUMINATED, INDICATING THAT THE DOOR WAS OPEN ALTHOUGH IT WAS CLOSED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE DOOR LATCH NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE …
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TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT THE DOOR AJAR SENSOR WAS ILLUMINATED, INDICATING THAT THE DOOR WAS OPEN ALTHOUGH IT WAS CLOSED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE DOOR LATCH NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 51,000. THE VIN WAS NOT AVAILABLE.
NHTSA ODI #10652545
41,000 miles · Oct 29, 2014
Unknown Or Other
DOOR AJAR WARNING WHEN THE DOOR IS PROPERLY SHUT. THE VEHICLE IS NOT RECOGNIZING THAT THE DOOR IS CLOSED. *TR
NHTSA ODI #10651102
25,000 miles · Oct 7, 2014
Steering
TL* THE CONTACT OWNS A 2013 FORD FLEX. WHILE DRIVING APPROXIMATELY 10 MPH AND MAKING A TURN, THE POWER STEERING FAILED AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE VEHICLE WAS MERGED TO THE SIDE OF THE ROAD AND THE ENGINE WAS TURNED OFF. THE VEHICLE RESTARTED AND RESUMED NORMAL OPERATION. THE FAILURE OCCURRED THREE TIMES…
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TL* THE CONTACT OWNS A 2013 FORD FLEX. WHILE DRIVING APPROXIMATELY 10 MPH AND MAKING A TURN, THE POWER STEERING FAILED AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE VEHICLE WAS MERGED TO THE SIDE OF THE ROAD AND THE ENGINE WAS TURNED OFF. THE VEHICLE RESTARTED AND RESUMED NORMAL OPERATION. THE FAILURE OCCURRED THREE TIMES. THE DEALER REPLACED THE POWER STEERING ASSEMBLY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 25,000.
NHTSA ODI #10641971
60,000 miles · Sep 26, 2014
Structure
DOOR AJAR LIGHT FOR THE FRONT PASSENGER DOOR STAYS LIT EVEN THOUGH DOOR IS CLOSED. AT TIMES IT TAKES OVER TWENTY ATTEMPTS TO GET IT TO TURN OFF. DOORS WILL NOT LOCK AND LIGHTS DO NOT GO OFF AT NIGHT UNTIL YOU MANAGE TO GET THE DOOR LIGHT OFF. EVEN WHEN LIGHT IS OFF AND DOOR HAS NOT BEEN OPENED IT WILL SUDDENLY LIGHT UP AND ALARM…
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DOOR AJAR LIGHT FOR THE FRONT PASSENGER DOOR STAYS LIT EVEN THOUGH DOOR IS CLOSED. AT TIMES IT TAKES OVER TWENTY ATTEMPTS TO GET IT TO TURN OFF. DOORS WILL NOT LOCK AND LIGHTS DO NOT GO OFF AT NIGHT UNTIL YOU MANAGE TO GET THE DOOR LIGHT OFF. EVEN WHEN LIGHT IS OFF AND DOOR HAS NOT BEEN OPENED IT WILL SUDDENLY LIGHT UP AND ALARM GOES OFF WHEN DRIVING. *TR
NHTSA ODI #10639437
30,000 miles · Sep 16, 2014
Structure
"DOOR AJAR" MESSAGE IS DISPLAYED AFTER DRIVER'S DOOR IS CLOSED. MULTIPLE CLOSING ATTEMPTS ARE REQUIRED TO RECTIFY, OFTEN FIVE OR MORE. DOORS CANNOT BE LOCKED WHILE MESSAGE IS DISPLAYED, CREATING A SAFETY ISSUE. DEALER HAS SAID IT IS SWAMPED WITH RECALL WORK AND CANNOT ADDRESS. *TR
NHTSA ODI #10633537
90,000 miles · Jul 31, 2014
Steering
TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 55 MPH, THE POWER STEERING WARNING LIGHT ILLUMINATED AS THE POWER STEERING ASSIST FAILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE…
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TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 55 MPH, THE POWER STEERING WARNING LIGHT ILLUMINATED AS THE POWER STEERING ASSIST FAILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
NHTSA ODI #10617873
Official recalls
6Feb 10, 2020
Ford Motor Company (Ford) is recalling certain 2013-2018 Lincoln MKT and Ford Flex and Taurus vehicles with the Police Interceptor or SHO Performance Pack. The rear suspension toe links may fracture due to stress on the rear suspension.
Consequence & remedy
Consequence: A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Remedy: Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. Remedy parts are not currently available. Owners were notified about the recall on March 3, 2020. A second notice will be mailed when remedy parts become available, which is currently expected to be the end of September 2020. The recall began October 28, 2020. Owners may contact Ford customer service at 1-866-436-7332 or Lincoln customer service at 1-800-521-4140. Ford's number for this recall is 20S04.
Aug 25, 2016
Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Taurus, Ford Flex, Lincoln MKS and Lincoln MKT vehicles equipped with 3.5L GTDI Ecoboost engines and 2013-2015 Ford Taurus Police Interceptor vehicles. A component within the fuel pump electric module (PEM) may overheat causing a loss of electrical power to the fuel pump.
Consequence & remedy
Consequence: A loss of power to the fuel pump will cause the engine to stall or prevent the vehicle from starting, increasing the risk of a crash.
Remedy: Ford will notify owners, and dealers will inspect the fuel PEM part number and replace the fuel PEM, as necessary, free of charge. The recall began on December 1, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S31.
Dec 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2013 Explorer, Explorer Police Utility, Taurus, Taurus Police Interceptor, Flex, Lincoln MKS, and Lincoln MKT vehicles. In the affected vehicles, the fuel delivery module may crack, allowing fuel to leak.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on December 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 13S04-S1.
Jun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
Consequence & remedy
Consequence: If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Remedy: Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Jul 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehicles manufactured September 12, 2011, to November 30, 2013. In the affected vehicles, the halfshaft retention circlip may not have been properly installed, and as a result, the halfshaft may move outward and disengage from the linkshaft while driving and without prior warning.
Consequence & remedy
Consequence: If the halfshaft and linkshaft become disengaged while driving, power will no longer be transmitted to the wheels, increasing the risk of a vehicle crash. Additionally, if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in 'Park', increasing the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the vehicles to make sure that the halfshaft is properly retained. If it is not, dealers will replace the linkshaft and also replace the halfshaft if it shows evidence of spline damage, free of charge. The recall began on August 4, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S10.
May 31, 2013
Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on July 20, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
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