2013 Ford Flex

DOOR LATCH AND DOOR SENSORS OVER THE COURSE OF AT LEAST A YEAR, FORD HAS BEEN RECALLING VEHICLES BECAUSE OF A FAULTY DOOR LATCH. FORD HAS NOT RECALLED THE FLEX. SAFETY ISSUES INVOLVED WITH THE DOOR LATCH INCLUDE THE INABILITY TO LOCK THE DOOR FOR SAFETY BECAUSE IF THE SENSOR REGISTERS THE DOOR IS OPEN, THE DOOR LOCKS WILL NOT ENGAGE. THERE IS ALSO A KNOCKING SOUND FROM THE DOORS WITH A FAULTY LATCH. IT SOUNDS AS IF THE LATCHES ARE NOT FULLY ENGAGED. AS A RESULT OF THE SENSOR PROBLEM, INSIDE LIGHTS RUN FOR HOURS ON END AS IF A DOOR IS OPEN, RUNNING DOWN A PERFECTLY NEW AND CHARGED BATTERY. I HAVE SPOKEN WITH FORD CORPORATE AND DEALERSHIPS ABOUT THIS PROBLEM BUT THEY SAID IT WILL NOT BE FIXED ON THEIR DIME UNTIL A RECALL IS ISSUED. ASSUMINGLY, IF OTHER MODELS ARE BEING RECALLED BECAUSE OF SAFETY ISSUES WITH THE DOOR LATCHES, THE FORD FLEX, WHICH ALSO HAS DOOR LATCH PROBLEMS SHOULD BE RECALLED FOR SAFETY AS WELL. FORD IS AWARE OF THE PROBLEM BUT WOULD RATHER FLEX OWNERS PAY $500 PER LATCH TO ENSURE OUR FAMILY IS SAFE WHILE RIDING IN A NEGLIGENTLY MANUFACTURED VEHICLE. DOES IT TAKE A KID FALLING OUT OF A FORD FLEX FOR THE RECALL TO BE ISSUED?

DOOR AJAR WARNING FOR BOTH DRIVER'S SIDE AND PASSENGER SIDE DOORS ARE ON ALL OF THE TIME, EVEN WHEN DOORS ARE CLOSED. THIS CAUSES THE INSIDE LIGHTS TO STAY ON. ALARM GOES OFF FOR NO REASON. DANGEROUS CONDITIONS BECAUSE WHEN INSIDE LIGHTS STAY ON AT NIGHT, CANNOT SEE WHEN BACKING UP. THE COMPUTER WARNING BELL DINGS WHEN COMING TO A STOP AND SAYS ENGINE IS ON. THE DOORS WILL NOT LOCK AUTOMATICALLY WHEN YOU ARE IN THE CAR. THIS IS DEFINITELY A SAFETY ISSUE. WHY ARE OTHER FORD MODELS RECALLED FOR THIS, WHILE THE FLEX IS NOT? THE FLEX NEEDS TO BE ADDED TO THIS RECALL.

THE DOORS ARE ALWAYS SAYING THEY ARE AJAR AND THEY ARE NOT. I HAVE TAKEN IT TO THE DEALERSHIP THEY TOOK OUT ONE SENSOR ON MY DOOR AND THEN AFTER THAT TWO OTHERS WENT OFF AND NOW THEY CONTINUE TO GO OFF. MY LIGHTS WILL STAY ON FOR ABOUT 10 MINUTES AND THEY WILL FINALLY SHUT OFF AND SOMETIMES THEY SHUT OFF TURN BACK ON AND THEN MY ALARM GOES OFF IN THE MIDDLE OF THE NIGHT MOST OF THE TIME. I'LL SHUT IT OFF LOCK IT MAKE SURE ALL THE DOORS ARE LOCKED AND THEN I WILL GO BACK OUT AND THE ALARMS ARE GOING BACK OFF. AGAIN ALL THE DOORS ARE SHUT THE CAR'S BEEN SITTING THERE FOR PROBABLY ABOUT 3 TO 4 HOURS AND I'M PRETTY SURE THAT THE LIGHTS KEEP GOING ON AND OFF AFTER A WHILE THE ALARM STARTS GOING OFF. IT IS DRAINING MY BATTERY MY BATTERY IS GOING BAD BECAUSE OF IT I DON'T KNOW WHAT ELSE TO DO. I NEED THIS FIXED. I WORK AT THE HOSPITAL AND WE HAVE TO PARK OUR CARS A COUPLE MILES AWAY SO IF MY CARS GOING OFF I HAVE NO IDEA THERE HAS BEEN SEVERAL TIMES THAT I HAVE HAD TO GET MY CAR BOOSTED BECAUSE MY BATTERY WAS DEAD.

ON THURSDAY, APRIL 6TH 2017, I WENT OUT TO MY CAR (STATIONARY) AND IT WOULD NOT START. I HAD JUST DRIVEN IT TO THE DOCTOR'S OFFICE APPROXIMATELY AN HOUR EARLIER. THERE HAD BEEN NO WARNING LIGHTS OR INDICATIONS. FORD CERTIFIED PRE OWNED WARRANTY COVERED THE TOW TO THE DEALERSHIP. DEALERSHIP COULD NOT DIAGNOSE VEHICLE THE SAME DAY AND I HAD TO RENT A VEHICLE. ON FRIDAY, DEALERSHIP DIAGNOSED THE PROBLEM AS A FAULTY FUEL PUMP MODULE. THEY INDICATED TO ME THAT IT WAS NOT COVERED UNDER THE CERTIFIED PRE OWNED POWERTRAIN WARRANTY. I CALLED MY EXTENDED WARRANTY COMPANY WHICH COVERED ONLY A PORTION OF THE REPAIRS AND THEY DID NOT COVER THE RENTAL CAR AMOUNT. THE TOTAL AMOUNT FOR SERVICE WAS $856. I PAID $537 OF THAT PLUS AND ADDITIONAL $40 FOR THE RENTAL CAR. ON MONDAY, APRIL 10TH, I DID SOME RESEARCH AND FOUND THAT CERTAIN 2013 FORD FLEXES HAD A RECALL ON FUEL PUMP MODULES. YOUR WEBSITE LISTED, "FUEL PUMP MALFUNCTION MAY CAUSE ENGINE STALL. A LOSS OF POWER TO THE FUEL PUMP WILL CAUSE THE ENGINE TO STALL OR PREVENT THE VEHICLE FROM STARTING, INCREASING THE RISK OF A CRASH. FORD'S NUMBER FOR THIS RECALL IS 16S31." I CALLED FORD CUSTOMER SERVICE AND THEY CHECKED MY VIN NUMBER. THEY INDICATED THAT MY VEHICLE WAS NOT COVERED UNDER THAT RECALL. I WAS SHOCKED AS THIS IS THE SAME EXACT PROBLEM THAT OTHER VEHICLES HAD. I BELIEVE THAT FORD SHOULD BE RESPONSIBLE FOR THE COST OF REPAIRS AND SHOULD REIMBURSE ME. I WAS VERY FORTUNATE TO NOT HAVE BEEN DRIVING OR HAVE MY CHILDREN WITH ME WHEN THE MODULE STOPPED WORKING. I WOULD APPRECIATE NHTSA LOOKING INTO THIS MATTER AND FOLLOWING UP.

IN 2015 ,I PURCHASED A 2013 FORD FLEX FROM MY LOCAL DEALERSHIP. ABOUT A WEEK AGO I STARTED NOTICING A NOISE COMING FROM THE STEERING WHEEL WHILE DRIVING , AND ALSO WHILE THE VEHICLE WAS PARKED . TOOK THE CAR TO DEALERSHIP, JUST TO FIND OUT THAT THE VEHICLE HAD "NO RECALLS" OF COURSE, AND QUOTED ME $2,100 TO GET IT FIXED . I WAS LIKE ARE YOU KIDDIND ME? THIS CAR STILL UNDER THE 100K MILE WARRANTY, AND THEY'RE ANSWER WAS SORRY SIR I'M ONLY HERE TO DELIVER THE NEWS. ANY HELP ? CAN'T BELIEVE FORD .