2013 Ford Flex

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, ALL THE VEHICLE DOORS FAILED TO LOCK. THE CONTACT ALSO STATED THAT THE DOME LIGHT WAS CONSTANTLY ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT PASSENGER SIDE DOOR MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE BATTERY TO THE VEHICLE HAD TO BE REPLACED TWICE DUE TO THE FAILURE. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, THEY FILED A COMPLAINT WITH THE MANUFACTURER. THE FAILURE MILEAGE WAS APPROXIMATELY 55,000. THE VIN WAS INVALID.

AS I'M DRIVING THE CHECK ENGINE LIGHT TURNS ON AND IT SLOWS DOWN MY CAR TO TWO MILES PER HOUR ONCE I TURN IT BACK OFF AND BACK ON IT STARTS WORKING AGAIN BUT AS SOON AS I DRIVE FOR A COUPLE OF MILES OR NOT EVEN A COUPLE OF MINUTES THE LIGHT COMES BACK ON AND MY CAR GO STRAIGHT TO DRIVING TO MILES PER HOUR I WANT TO KNOW WHAT COULD BE WRONG WITH THIS AND WHY IS IT DOING IT

DOOR AJAR WARNING - PASSENGER DOOR ELECTRICAL PROBLEM SHOWING THE DOOR IS OPEN ALL OF THE TIME. SINCE THE CAR THINKS THE DOOR IS OPEN, THE CAR WILL NOT LOCK WHILE IN MOTION. PUTTING ALL PASSENGERS IN THE CAR IN DANGER. IT ALSO KEEPS THE INTERNAL LAMPS ON BECAUSE THE CAR THINKS THE DOOR IS OPEN CAUSING THE BATTERY LIFE TO DECREASE AT A QUICKER RATE.

PASSANGER DOOR THINKS ITS AJARED. DOOR IS SECURED ITS JUST THINK ITS OPENNED. WON'T ALLOW ME TO LOCK AUTOMATICALLY AND WILL SET OFF THE ALARM. OTHER THAN HAVING THE INDICATION WHILE DRIVING, MOST OF THE PROBLEMS ARE WHEN IT IS PARKED AND LOCKED (IF I COULD). I'M JUST DEALING WITH THE ALARM ISSUE NOW, DOME LIGHTS ALWAYS ON, AND SOON TO BE DEAD BATTERY.

I WAS DRIVING DOWN THE STREET AND ALL OF A SUDDEN MY POWER STEERING WENT OUT. THIS HAS HAPPENED MANY TIMES BEFORE AND I WOULD TRY TO GET TO A POINT WHERE I COULD PULL OVER TO THE SIDE OF THE HIGHWAY, RESTART THE CAR AND IT WOULD BE GOOD. THIS TIME IT DIDN'T WORK. I HAVE BEEN ON ROADS IN CURVES MANY TIMES AND IT WOULD GO OUT IN THE MIDDLE OF THEM. I SHUTTLE MY KIDS EVERYDAY AND THIS IS DANGEROUS FOR THEM AND MYSELF. I SEARCH FOR A RECALL A WHILE BACK AND DIDN'T SEE ANYTHING. I AM A SINGLE MOTHER OF 3 AND I DON'T HAVE MONEY TO SPEND OUT ON SOMETHING LIKE THIS WHEN IT SHOULD NOT BE A PROBLEM I'M HAVING WITH A FAIRLY NEW VEHICLE. I WAS TOLD THE PROBLEM IS THE POWER STEERING GEAR AND THE ANGLE POSITION SENSOR. I HAVE NOTICED THAT OTHER 2013 FORD FLEX WERE ISSUED A RECALL FOR THIS PROBLEM, BUT MINE WAS NOT. I CALLED THE FORD MANUFACTURER AND SPOKE WITH 3 DIFFERENT REPRESENTATIVES (REPS) AND A SUPERVISOR. TWO REPS TOLD ME THERE WAS NOTHING THEY COULD DO AND THE OTHER REP AND SUPERVISOR STATED I WOULD NEED TO TAKE MY VEHICLE TO A FORD SERVICE DEPARTMENT AT A DEALERSHIP AND IT WOULD BE THEIR DISCRETION ON WHETHER THEY WILL FIX IT, DISCOUNT IT OR SOMETHING. I DON'T THINK IT IS THE DEALERSHIP'S RESPONSIBILITY AS THEY DID NOT MAKE THE VEHICLE, THEY ONLY SELL THEM. I SPOKE WITH THE SERVICE DEPARTMENT MANAGER AT LANCE CUNNINGHAM FORD IN KNOXVILLE, TN AND HE AGREED AND STATED HE DIDN'T KNOW WHY THEY WOULD TELL ME THAT. HE WAS ALSO NICE ENOUGH TO SAY THAT HE WOULD HELP ME OUT THE BEST HE COULD BECAUSE HE WANTED TO KEEP ME AS A CUSTOMER. PLEASE HELP ME! I DO NOT THINK IT IS A COINCIDENCE THAT THE SAME ISSUE IS HAPPENING TO MY VEHICLE AS IT HAS OTHERS MADE THE SAME TIME AS MINE. I HAVE ALSO READ OTHER COMPLAINTS AFTER RESEARCHING THAT MANY OTHER CUSTOMERS IN FORD VEHICLES (FOCUS, FUSION, ETC.) ARE HAVING THE SAME ISSUES AND THE MAJORITY OF OUR VEHICLES ARE LESS THAN 5 YEARS OLD.

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT THE DRIVER SIDE DOOR AJAR LIGHT WAS CONSTANTLY ILLUMINATED. THE CONTACT STATED THAT DUE TO THE FAILURE, THE BATTERY HAD TO BE REPLACED TWICE. THE CONTACT ALSO MENTIONED THAT ON A SEPARATE OCCASION, WHILE REVERSING THE VEHICLE THE GEAR SHIFT BECAME INOPERABLE WITHOUT WARNING. THE VEHICLE WAS RESTARTED, AND THE VEHICLE OPERATED AS NORMAL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, THEY INFORMED THE CONTACT THAT THERE WERE NO RECALLS FOR THE VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 36,492. THE VIN WAS INCOMPLETE.

SERVICE ADVANCETRAC AND COLLISION WARNING NOT AVAILABLE NOTIFICATIONS PRESENT WHEN DRIVING, SPECIFICALLY OCCURRING WHEN TURNING. FORD DEALERSHIP INDICATED THE POWER STEERING CONTROL MODULE (PSCM) WAS DETECTING A MOTOR POSITION SENSOR FAULT AND RECOMMENDED REPLACEMENT OF ELECTRONIC STEERING GEAR. I SPOKE WITH FORD CUSTOMER SERVICE AND THE GRAND LEDGE MICHIGAN FORD DEALERSHIP REGARDING RECALL SAFETY RECALL 15S18 AND BOTH INDICATED THAT MY VIN WAS NOT INCLUDED IN THE RECALL. I WOULD LIKE TO FIND OUT IF MY VIN MAY HAVE BEEN IMPROPERLY EXCLUDED FROM THE RECALL IF THE RECALL STATES FORD FLEX MODELS 2011-2013 ASSEMBLED IN OAKVILLE FOR ALL ENGINES.

THE SENSOR FOR THE RIGHT REAR DOOR BEING CLOSED IS COMING ON WHEN THE DOOR IS ACTUALLY CLOSED. THIS IS ALSO CAUSING THE CAR'S DOOR OPENING SENSORS TO BE ACTIVATED, MAKING THE INTERIOR LIGHTS, HEAD AND TAIL LIGHTS, AND KEYLESS ENTRY LIGHTS TO TURN ON SPORADICALLY. BECAUSE THE DOOR OPEN SENSOR LIGHT IS ON ALL OF THE TIME, IT IS IMPOSSIBLE TO DETECT WHEN THE DOOR IS ACTUALLY OPEN, CREATING A SAFETY HAZARD. THE COMPANY IS AWARE OF THIS DEFECT PER BULLETIN SB-10054930-1306 AND HAS NOT ISSUED A RECALL. THE DEFECT DID NOT OCCUR ON MY VEHICLE UNTIL IT WAS WELL BEYOND ITS NEW VEHICLE WARRANTY.