WHILE TAKING A SHARP RIGHT TURN ONTO A FREEWAY ONRAMP FROM A STOP AT AN INTERSECTION, THE VEHICLE MADE A "DING" NOTIFICATION SOUND FROM THE DASHBOARD AND POWERFULLY FLUNG MY STEERING WHEEL AGAINST THE WAY I WAS STEERING. IF THERE WAS AN ADJACENT LANE WHERE I WAS DRIVING, THE VEHICLE ABSOLUTELY WOULD HAVE VEERED INTO THE ONCOMING…
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WHILE TAKING A SHARP RIGHT TURN ONTO A FREEWAY ONRAMP FROM A STOP AT AN INTERSECTION, THE VEHICLE MADE A "DING" NOTIFICATION SOUND FROM THE DASHBOARD AND POWERFULLY FLUNG MY STEERING WHEEL AGAINST THE WAY I WAS STEERING. IF THERE WAS AN ADJACENT LANE WHERE I WAS DRIVING, THE VEHICLE ABSOLUTELY WOULD HAVE VEERED INTO THE ONCOMING LANE. I WAS ABLE TO OVERPOWER THE STEERING WHEEL AND FORCE THE VEHICLE TO THE SHOULDER, WHERE I NOTICED "POWER STEERING FAULT" DISPLAYED ON THE DASH. I POWERED OFF THE CAR, WAITED A FEW SECONDS, AND POWERED IT BACK ON, AND IT WORKED AFTER THAT.
NHTSA ODI #11414005
85,000 miles · Feb 21, 2021
Steering
THE ELECTRIC POWER STEERING STOPS WORKING RANDOMLY ALLOWING NO ASSIST UNTIL VEHICLE IS SHUT OFF AND RESTARTED. FORD DOES HAVE A RECALL FOR THIS SAME ISSUE FORD SLIGHTLY OLDER VEHICLES WITH THE ELECTRIC POWER STEERING. WHEN THE POWER STEERING FAILURE HAPPENS, VEHICLE IS IN MOTION AND TRYING TO TURN, LOW SPEEDS ONLY SO FAR.
NHTSA ODI #11397202
92,349 miles · Jan 29, 2021
Steering
TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE POWER STEERING FAULT MESSAGE DISPLAYED ON THE INSTRUMENT PANEL AND THE STEERING WHEEL BECAME DIFFICULT TO TURN IN EITHER DIRECTION. THE VEHICLE WAS TOWED TO THE LOCAL DEALER WALNUT CREEK FORD LOCATED AT 1800 N MAIN ST, WALNUT C…
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TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE POWER STEERING FAULT MESSAGE DISPLAYED ON THE INSTRUMENT PANEL AND THE STEERING WHEEL BECAME DIFFICULT TO TURN IN EITHER DIRECTION. THE VEHICLE WAS TOWED TO THE LOCAL DEALER WALNUT CREEK FORD LOCATED AT 1800 N MAIN ST, WALNUT CREEK, CA 94596 WHO DIAGNOSED THAT THE POWER STEERING RACK WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE FAILURE WAS REMEDIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE CONTACT INDICATED THAT THE VEHICLE HAD EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 92,349.
NHTSA ODI #11390698
125,000 miles · Nov 18, 2020
Steering
WHILE DRIVING, WARNING NOTICE CAME ON SAYING STEERING ASSIST FAULT, THAT VERY MOMENT THE STEERING LOCKED ON ME AND WAS UNABLE TO TURN.
NHTSA ODI #11375196
154,000 miles · Oct 16, 2020
Steering
I WAS MAKING A RIGHT TURN ON A RESIDENTIAL STREET AND ALL OF A SUDDEN COULDN'T STEER MY STEERING WHEEL. MY DASH LIT UP LIKE A CHRISTMAS TREE AND GAVE ME A POWER STEERING ASSIST FAULT MESSAGE. I PULLED OVER AND TRIED TO RESTART THE CAR AND IMMEDIATELY GOT THE POWER STEERING ASSIST FAULT MESSAGE AGAIN. IT WAS SCARY AND VERY DANGER…
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I WAS MAKING A RIGHT TURN ON A RESIDENTIAL STREET AND ALL OF A SUDDEN COULDN'T STEER MY STEERING WHEEL. MY DASH LIT UP LIKE A CHRISTMAS TREE AND GAVE ME A POWER STEERING ASSIST FAULT MESSAGE. I PULLED OVER AND TRIED TO RESTART THE CAR AND IMMEDIATELY GOT THE POWER STEERING ASSIST FAULT MESSAGE AGAIN. IT WAS SCARY AND VERY DANGEROUS. I NOW HAVE NO POWER STEERING AND APPARENTLY MY VEHICLE DOES NOT FALL UNDER THE RECALL. IT IS MY UNDERSTANDING THAT THERE ARE THOUSANDS HAVING THIS ISSUE. IF FORD REALLY CARED ABOUT OUR SAFETY THEY WOULD AT LEAST MEET US HALFWAY WITH THE COST OF REPAIRS. I'M LOOKING AT OVER $2000 OUT OF POCKET. THIS IS FRUSTRATING AND PAINFUL FOR ME AS I HAVE RHEUMATOID ARTHRITIS AND IT CAUSES STRESS ON MY JOINTS TO DRIVE IT AS IS. I AM NOW TERRIFIED EVERY TIME I GET IN MY CAR TO DRIVE.
NHTSA ODI #11364646
66,800 miles · Sep 8, 2020
Steering
WHILE DRIVING AT LOW SPEED (< 20 MPH), WITHIN 20 SECONDS OF BEGINNING A TRIP, THE CAR GAVE A WARNING DIALOG (SEE ATTACHED PHOTO) AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN. IT TOOK ALL OF MY STRENGTH TO KEEP IT ON THE ROAD. I PULLED OVER TO THE SIDE OF THE ROAD SAFELY. AFTER SHUTTING DOWN THE CAR AND RESTARTING IT, THE…
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WHILE DRIVING AT LOW SPEED (< 20 MPH), WITHIN 20 SECONDS OF BEGINNING A TRIP, THE CAR GAVE A WARNING DIALOG (SEE ATTACHED PHOTO) AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN. IT TOOK ALL OF MY STRENGTH TO KEEP IT ON THE ROAD. I PULLED OVER TO THE SIDE OF THE ROAD SAFELY. AFTER SHUTTING DOWN THE CAR AND RESTARTING IT, THE PROBLEM WAS TEMPORARILY RESOLVED. THE NEXT TIME I DROVE THE CAR, THE PROBLEM RECURRED, AND SINCE THEN HAS RECURRED EVERY TIME I TRY TO DRIVE IT.
NHTSA ODI #11353791
49,000 miles · Aug 30, 2020
SteeringSuspension
ELECTRONIC POWER STEERING ASSIST STOPED WORKING AND WARNINING MESSAGE ON DASH DISPLAY.FRACTURE OF REAR TOE LINK RECALL#20V072 HAVE NOT BEEN REPAIRED AS OF 8/30/2020
NHTSA ODI #11352150
Mileage unknown · Jul 28, 2020
Steering
POWER STEERING WENT OUT IN REVERSE. TURNED VEHICLE OFF AND RESTARTED POWER STEERING CAME BACK. WENT TO FORD GARAGE SOFTWARE AND STEERING HAD TO BE REPLACED. CAR HAS 82K MILES. FORD WOULD NOT COVER THIS UNDER THE RECALL.
NHTSA ODI #11341810
90,000 miles · Jul 24, 2020
Steering
DRIVING DOWN THE ROAD WHEN SUDDENLY LOST ALL POWER STEERING WITHOUT NOTICE. ALERT SHOWED UP ON DASHBOARD. VERY HARD TO CONTROL ESPECIALLY AT SLOW SPEEDS. BROUGHT TO FORD DEALERSHIP AND THEY WILL NOT HONOR THE RECALL SINCE IT DOESNT APPLY TO MY VIN BUT EVERYTHING ELSE THEY RECALLED FOR MATCHES MY CAR.
NHTSA ODI #11341362
92 miles · Jul 22, 2020
Steering
THE STEERING WENT OUT ONE WEEK AGO. CHECKED ALL THE RECALLS IT MATCHES THE DESCRIPTION OF PROBLEM AND MEETS ALL THE TIMELINES BUT WAS SOMEHOW LIKE THE REST NOT INCLUDED IN THE RECALL. DEALER IS PRESENTING ME WITH CHARGES IN EXCESS OF $2000 TO REPAIR. I HAVE TRIED TO RESOLVE THE ISSUE WITH FORD TO NO AVAIL. NO ONE CAN DO ANYTHING…
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THE STEERING WENT OUT ONE WEEK AGO. CHECKED ALL THE RECALLS IT MATCHES THE DESCRIPTION OF PROBLEM AND MEETS ALL THE TIMELINES BUT WAS SOMEHOW LIKE THE REST NOT INCLUDED IN THE RECALL. DEALER IS PRESENTING ME WITH CHARGES IN EXCESS OF $2000 TO REPAIR. I HAVE TRIED TO RESOLVE THE ISSUE WITH FORD TO NO AVAIL. NO ONE CAN DO ANYTHING. THE VEHICLE IS UNSAFE TO DRIVE AND I HAVE TO PICK THE VEHICLE UP TOMORROW. THE STEERING IS NEARLY COMPLETELY GONE.
Ford Motor Company (Ford) is recalling certain 2013-2018 Lincoln MKT and Ford Flex and Taurus vehicles with the Police Interceptor or SHO Performance Pack. The rear suspension toe links may fracture due to stress on the rear suspension.
Consequence & remedy
Consequence: A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Remedy: Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. Remedy parts are not currently available. Owners were notified about the recall on March 3, 2020. A second notice will be mailed when remedy parts become available, which is currently expected to be the end of September 2020. The recall began October 28, 2020. Owners may contact Ford customer service at 1-866-436-7332 or Lincoln customer service at 1-800-521-4140. Ford's number for this recall is 20S04.
Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Taurus, Ford Flex, Lincoln MKS and Lincoln MKT vehicles equipped with 3.5L GTDI Ecoboost engines and 2013-2015 Ford Taurus Police Interceptor vehicles. A component within the fuel pump electric module (PEM) may overheat causing a loss of electrical power to the fuel pump.
Consequence & remedy
Consequence: A loss of power to the fuel pump will cause the engine to stall or prevent the vehicle from starting, increasing the risk of a crash.
Remedy: Ford will notify owners, and dealers will inspect the fuel PEM part number and replace the fuel PEM, as necessary, free of charge. The recall began on December 1, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S31.
Ford Motor Company (Ford) is recalling certain model year 2013 Explorer, Explorer Police Utility, Taurus, Taurus Police Interceptor, Flex, Lincoln MKS, and Lincoln MKT vehicles. In the affected vehicles, the fuel delivery module may crack, allowing fuel to leak.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on December 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 13S04-S1.
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
Consequence & remedy
Consequence: If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Remedy: Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehicles manufactured September 12, 2011, to November 30, 2013. In the affected vehicles, the halfshaft retention circlip may not have been properly installed, and as a result, the halfshaft may move outward and disengage from the linkshaft while driving and without prior warning.
Consequence & remedy
Consequence: If the halfshaft and linkshaft become disengaged while driving, power will no longer be transmitted to the wheels, increasing the risk of a vehicle crash. Additionally, if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in 'Park', increasing the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the vehicles to make sure that the halfshaft is properly retained. If it is not, dealers will replace the linkshaft and also replace the halfshaft if it shows evidence of spline damage, free of charge. The recall began on August 4, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S10.
Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on July 20, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
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