2013 Ford Flex

The contact owns a 2013 Ford Flex. The contact stated while driving at highway speeds, the front end of the vehicle was shaking and vibrating, and the steering wheel was difficult to turn in either direction. The vehicle was taken to the local dealer who was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that there was no recall on the VIN. There was no assistance provided. The failure mileage was unknown.

The contact's client owns a 2013 Ford Flex. The contact stated that while her and her client were driving at approximately 60 MPH, the steering wheel became stiff, and the vehicle failed to steer as intended. The vehicle was taken to a parking lot and turned off. The vehicle was restarted after a while and a “Service Power Steering Now” message displayed, and the steering wheel seized and would not turn as needed. The vehicle was towed to a dealer but was not diagnosed. The manufacturer was not notified of the failure. The failure mileage was unknown.

The contact owns a 2013 Ford Flex. The contact stated that while driving at an undisclosed speed, the power steering assist fault warning light illuminated. In addition, the vehicle was difficult to steer. The vehicle was taken to an independent mechanic where it was diagnosed with a failed steering control module failure. The contact stated that the steering control module needed to be replaced. The contact provided diagnostic codes: U3000'49-48 and U3000'96-C8. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 65,000. The contact stated there was a recall, but his vehicle does not have this recall associated with the VIN.

After starting the vehicle, warning on dash stating "power steering assist fault" appeared. Steering wheel was extremely difficult to operate, to the point that maneuvers requiring sudden, sharp inputs would not have been possible. Had this occurred while driving, it could have resulted in an accident. No one has been informed of this issue yet.

The contact owns a 2013 Ford Flex. The contact stated that after restarting the vehicle, the messaged "Power Steering" was displayed. The vehicle was towed to an independent mechanic who determined that the power steering module and steering rack were faulty and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The local dealer was not contacted. The contact was informed that the VIN was not included in NHTSA Campaign Number: 15V340000 (Steering). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 72,220.

The contact owns a 2013 Ford Flex. The contact stated that while driving at an undisclosed speed, the vehicle intermittently experienced a loss of power steering assist. No warning light was illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The contact related the failure to NHTSA Campaign Number: 15V340000 (Steering); however, the VIN was not included in the recall. The failure mileage was approximately 89,000.

Power steering no longer works. Getting message on dash as well. I see a recall for my year truck but my vin apparently is not one included. It’s our only transportation and my daughter, my fiancé and myself all have multiple weekly therapy/dr appointments. Please consider adding my vin to the recall. As far as electrical my alarm will randomly go off while it’s not running/parked. Thinks doors are open when they are not. Thank you

The contact owns a 2013 Ford Flex. The contact stated while starting the vehicle, the message "Power Steering Failure" was displayed, and the steering wheel seized. The vehicle was towed to the dealer, where it was diagnosed that the failure was linked to NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 141,000.