2013 Ford Flex

2013 FORD FLEX WITH ~130,000 MILES. SLOW RIGHT HAND TURN INTO PARKING LOT, COMPLETE LOSS OF POWER STEERING IN COMBINATION WITH "POWER STEERING FAILURE" AND "CHECK ADVANCETRAC" WARNING LIGHTS. RESEARCH INDICATES A RECALL (NHTSA ID: 15V340000,FORD 15S18, NHTSA) FOR MY VEHICLE BUILT BETWEEN 9/7/2010 AND 2/28/2012. AS MY BUILD DATE WAS 12/12 IT DOES NOT FALL UNDER THE RECALL. I HAVE CONFIRMED THIS WITH MY PERSONAL MECHANIC, A LOCAL FORD DEALERSHIP (VARSITY FORD, ANN ARBOR MI) AS WELL AS WITH FORD CUSTOMER SERVICE. SYMPTOMS OF MY FAILURE ARE IDENTICAL TO THOSE DESCRIBED IN THE RECALL. MECHANIC FOLLOWED TECHNICIAN INSTRUCTIONS FOR THE RECALL, BY FLASHING/UPDATING PSCM MODULE SOFTWARE. STEERING APPEARED TO BE WORKING NORMAL. SUBSEQUENT WARNING LIGHT ~3DAYS LATER OF "SERVICE POWER STEERING" APPEARED, BUT STEERING WAS STILL FUNCTIONING. MY CONCERN IS THAT THE SOFTWARE UPGRADE IS "BANDAID", IF COMPLETE LOSS OF STEERING OCCURS IN THE FUTURE, THE SITUATION MIGHT BE DIFFERENT RESULTING AN ACCIDENT AND/OR INJURY. IT APPEARS THE STEERING PROBLEM CONTINUED ON CARS BUILT AFTER FEB 2012, I HAVE INFORMED FORD CUSTOMER SERVICE AND COMPLAINT HAS BEEN "ESCALATED" TO FORD REGIONAL CUSTOMER SERVICE MANAGER. I FEEL THAT THE BUILD DATE FOR COVERED REPAIRS SHOULD BE EXTENDED.

DRIVING OUR FORD FLEX WHEN THE POWER STEERING INTERMITTENTLY GAVE OUT. IT BECAME HARD TO STEER. LUCKILY IT WAS AT LOW SPEED PULLING INTO A PARKING LOT. AS A RESULT I HIT A LOW PLANTER AND SUFFERED BODY DAMAGE. NOW THE STEERING JUST GROANS WHEN I TURN THE WHEEL. DEALER STATES NOTHING IS WRONG AND THE NOISE IS NORMAL. IN DOING MY RESEARCH I HAVE NOTED THAT FORD ADDRESSED THIS PROBLEM IN THESE VEHICLES BY A RECALL. MY VEHICLE WAS JUST OUT OF RANGE AND NOW MY LOCAL FORD DEALER IS TELLING ME THAT THEY CAN NOT DO ANYTHING FOR ME. I CANNOT BELIEVE THAT FORD CAN ARBITRARILY PICK A DATE AND CUT OFF WHEN THERE ARE OBVIOUSLY STILL PROBLEMS WITH THIS STEERING SYSTEM AND BELIEVE ALL 2013 FLEX'S USED THE SAME PARTS.

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT THE ELECTRIC POWER STEERING AND ADVANCETRAC WARNING INDICATORS ILLUMINATED. ALSO, THERE WAS A LOSS OF POWER STEERING AND THE STEERING WHEEL WAS EXTREMELY DIFFICULT TO TURN IN EITHER DIRECTION. TOMBALL FORD (22702 TOMBALL PKWY, TOMBALL, TX 77375, 281-351-3060) REPLACED THE GEAR ASSEMBLY, CORE, CORE RETURN, A BOLT AND PERFORMED A WHEEL ALIGNMENT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS NOT AVAILABLE. THE CONSUMER STATED THE VEHICLE WAS NOT INCLUDED IN THE RECALL. *JS

I HAD PROBLEMS WITH BOTH THE POWER STEERING AND THE FUEL DELIVER ON MY FLEX. IN BOTH CASES I FOUND RECALL NOTICES THAT ARE EXACTLY THE SAME AS NOTED IN THE RECALLS. IN THE CASE OF THE POWER STEERING THE DEALER REPLACED THE MODULE FOR FREE BECAUSE IT WAS STILL UNDER WARRANTY BUT SAID MY VEHICLE WAS NOT PART OF THE RECALL. NOW I'M HAVING PROBLEMS WITH THE FUEL DELIVERY EXACTLY AS DESCRIBED IN THE RECALL BUT THE DEALER STILL SAYS MY PARTICULAR VEHICLE IS NOT PART OF THE RECALL. I BELIEVE THERE ARE MORE VEHICLES THAN ORIGINALLY DETERMINED THAT ARE HAVING PROBLEMS. THE DEALER IN THIS CASE IS VILLAGE FORD, 23535 MICHIGAN, DEARBORN, MI. 48124. THE CAR HAD BEEN SITTING WHILE I WAS WORKING (9 HOURS) AND WOULD CRANK BUT NOT START.

MY WIFE WAS DRIVING OUR FORD FLEX WHEN THE POWER STEERING GAVE OUT. NOT ONLY DID IT GIVE OUT IT BECAME VIOLENTLY HARD TO STEER. LUCKILY IT WAS AT LOW SPEED PULLING OUT OF OUR DRIVEWAY. SHE DID HAVE THE NEIGHBORS VEHICLES BEHIND HER, BUT WAS ABLE TO BRAKE SAFELY AND AVOID A COLLISION. IN DOING MY RESEARCH I HAVE NOTED THAT FORD ADDRESSED THIS PROBLEM IN THESE VEHICLES BY A RECALL. MY VEHICLE WAS JUST OUT OF RANGE AND NOW MY LOCAL FORD DEALER IS TELLING ME THAT THEY CAN NOT DO ANYTHING FOR ME. I CANNOT BELIEVE THAT FORD CAN ARBITRARILY PICK A DATE AND CUT OFF WHEN THERE ARE OBVIOUSLY STILL PROBLEMS WITH THIS STEERING SYSTEM. MY MECHANIC HAS ADVISED ME THAT THE PROBLEM IS THE POWER STEERING MODULE. THE SAME MODULE COVERED UNDER FORD RECALL 15V340000.

TL* THE CONTACT OWNS A 2013 FORD FLEX. WHILE DRIVING VARIOUS SPEEDS, A GRINDING NOISE WAS PRESENT COMING FROM THE FRONT END OF THE VEHICLE. LATER, WHILE DRIVING, THE 'POWER STEERING FAULT' MESSAGE DISPLAYED BEFORE THE STEERING WHEEL SEIZED. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME. THE VEHICLE WAS TAKEN TO AUTONATION FORD BURLESON (850 N BURLESON BLVD, BURLESON, TX 76028), BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 162,000.

THIS IS THE SYMPTOM HERE: SUMMARY FORD MOTOR COMPANY (FORD) IS RECALLING CERTAIN MODEL YEAR 2011-2012 FORD FUSION VEHICLES WITHOUT A 3.5L ENGINE AND LINCOLN MKZ HYBRID ELECTRIC VEHICLES, 2011 MERCURY MILAN VEHICLES, 2011-2012 FORD TAURUS, FORD FLEX, LINCOLN MKS, AND LINCOLN MKT VEHICLES EQUIPPED WITH A 3.5L GTDI ENGINE AND 2013 FORD TAURUS, FORD FLEX, LINCOLN MKS, AND LINCOLN MKT VEHICLES EQUIPPED WITH ANY AVAILABLE ENGINE. THE AFFECTED VEHICLES HAVE ELECTRIC POWER STEERING ASSIST SYSTEMS THAT MAY SHUT DOWN AS A RESULT OF A STEERING MOTOR SENSOR FAULT. CONSEQUENCE IF THE VEHICLE EXPERIENCES A LOSS OF POWER STEERING ASSIST, EXTRA STEERING EFFORT WILL BE REQUIRED AT LOWER SPEEDS, INCREASING THE RISK OF A VEHICLE CRASH. WHAT OWNERS SHOULD DO FORD WILL NOTIFY OWNERS, AND DEALERS WILL CHECK THE POWER STEERING CONTROL MODULE (PSCM) FOR DIAGNOSTIC TROUBLE CODES (DTC). IF DEALERS FIND ANY LOSS OF STEERING ASSIST DTCS, THE STEERING GEAR WILL BE REPLACED, FREE OF CHARGE. IF, NO CODES ARE FOUND DURING THE PSCM INSPECTION, THE PSCM SOFTWARE WILL BE UPDATED, FREE OF CHARGE. THE RECALL BEGAN ON JULY 21, 2015. OWNERS MAY CONTACT FORD CUSTOMER SERVICE AT 1-866-436-7332. FORD'S NUMBER FOR THIS RECALL IS 15S18.

‏GREETING, ‏I WOULD LIKE TO FILE A COMPLAINT ABOUT THE FORD FLEX 2013 CAR. FORD HAS ALREADY RECALL SOME FORD 2013 CARS WITH RECALL#15S18 BUT AND EXCLUDES SOME OF THEM FROM COVERING THE RECALL, EVEN THOUGH THERE ARE FAULTS IN THOSE MODELS. ‏THE PROBLEM MAY CAUSE COLLISIONS, BECAUSE THE STEERING WHEEL IS NOT WORKING PROPERLY. WHERE THE SAME ISSUE AND ERROR MESSAGE, AS WELL AS THE REPAIR METHOD, AND THE CAR HAS NOT BEEN ABUSED, AND THE COMPLETE MAINTENANCE HAS BEEN DONE WITH AUTHORIZED DEALERSHIP. EVERYONE COMPLAINS OF THE SAME PROBLEM AND THE COMPANY STILL EVADES RESPONSIBILITY. ‏THE VEHICLE INSPECTION REPORT HAS BEEN MADE BY THE AGENT, AND THE SOLUTION IS MATCHED WITH THE MENTION IN THE RECALL. ‏DESIRED SETTLEMENT: ‏I THINK THE RECALL #15S18 SHOULD BE REVIEWED AND VERIFIED TO INCLUDE ALL SUBSEQUENT CARS FOR THAT MODEL. PLEASE NOTE: I CONTACTED BBB AND FILE COMPLAINT AND THEY INSTRUCTED ME TO COMMUNICATE WITH NHTSA TO REPORT THIS PROBLEM.

TL* THE CONTACT OWNS A 2013 FORD FLEX. WHILE DRIVING 20 MPH, THE STEERING WHEEL WAS STIFF AND DIFFICULT TO TURN LEFT AND RIGHT. THE CONTACT CALLED GERMAIN FORD OF BEAVERCREEK (LOCATED AT 2356 HELLER DR, BEAVERCREEK, OH 45434, (937) 429-1300) TO NOTIFY THEM OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 120,000.

I WAS DRIVING WITH MY FAMILY WHEN THE CAR LOST ALL ABILITY TO STEER .WE WENT OFF THE ROAD INTO A GRASS MEDIAN STRIP . HAD THE CAR TOWED TO 5 STAR FORD AND WAS TOLD THEY HAVE HAD A LOT OF SENSOR PROBLEMS . WHEN I ASKED IF THERE WAS A RECAL ON IT I WAS TOLD NO I DID NOT HAVE THE $6,200.00 FOR THEM TO REPLACE THE RACK TWO SENSORS AND RED LASH THE COMPUTER SO THE CAR IS IN MY DRIVE WAY WAITING FOR THE FUNDS TO BE REPAIRED .THERE IS A SERIOUS PROBLEM WITH THIS POWER STEERING SYSTEM WHEN IT WENT OUT I LOST TOTAL ABILITY TO STEER