2013 Ford Flex

The contact owns a 2013 Ford Flex. The contact recently purchased the vehicle. When the vehicle was purchased, the dealer informed the contact that the vehicle had a failure with the steering wheel. The contact stated that while driving at various speeds, the steering wheel was difficult to maneuver. The message "Service Advancetrac" was displayed on the instrument panel, and an unknown message about the steering was displayed. In addition, while in reverse(R), the contact used force to turn the steering wheel. Most recently, the contact stated that when the turn signal lever was activated, the turn signal lever failed to stay down as intended. The contact had to hold the turn signal lever down to signal a right or left turn. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that the dealer related the failure to NHTSA Campaign Number: 15V340000 (STEERING). However, the VIN was not included in the recall. The manufacturer was made aware of the issue, but no assistance was provided. The failure mileage was 131,785.

The front drivers door latch. When the door is shut their is an alarm stating that the door is ajar. Per Ford their is a Customer Satisfaction Program 19N09 for it. I bought this vechicle Monday June 20, 2022. Per Ford they notified me of this issue as well but they will not fix it as it is past the 84,000 miles/7 years as well as the 120,000 miles and July 31, 2020. This vechile per the records has been services at Thoroughbred Ford in Kansas City, MO since the day it was bought and yet it has not been fixed? And now they are not willing to fix it.

LEFT PASSENGER DOOR AJAR ALARM COMES ON RANDOMLY AND CAUSES THE DOME LIGHT TO STAY ON AND DRAIN THE BATTERY WHEN THE CAR IS STATIONARY. UNSAFE WHEN IT HAPPENS WHEN DRIVING AT NIGHT AS IT IS HARD TO SEE THE ROAD AND CAUSES STRESS TO THE DRIVER AND TO PASSENGERS, ESPECIALLY CHILDREN AS THE DOORS WILL NOT LOCK WHOLE MOVING.

PASSENGER FRONT DOOR AJAR WARNING IS DISPLAYED, EVEN THOUGH DOOR IS CLOSED AND LOCKED. BECAUSE THE COMPUTER THINKS THE DOOR IS OPEN THE INTERIOR LIGHTS REMAIN ON CAUSING A VISIBILITY HAZARD WHEN DRIVING AT NIGHT. ALSO, WHEN EXITING THE VEHICLE AND LOCKING THE DOORS THE INTERIOR LIGHTS STAY ON FOR 10-15 MINUTES.THIS WILL DRAW ATTENTION TO THE VEHICLE AND LET PASSERBY'S VIEW THE INTERIOR CONTENTS LEFT IN THE VEHICLE FOR POSSIBLE THEFT. THIS STARTED AS AN INTERMITTENT PROBLEM AND NOW IS CONSTANT EVERY TIME THE DOOR IS OPENED AND CLOSED, THERE IS NO CHANGE OF THE PASSENGER DOOR AJAR STATUS.

THE VEHICLE INCORRECTLY BELIEVES THE DOORS ARE OPEN WHEN THEY ARE SHUT. THIS PREVENTS THE DOORS FROM LOCKING AT ALL SPEEDS, WHICH IS AN UNSAFE CONDITION. IF AN OCCUPANT TRIES TO LOCK THE DOORS WHILE THE VEHICLE IS IN MOTION, THE VEHICLE IMMEDIATELY UNLOCKS THE DOORS. THE ISSUE ALSO CAUSES THE INTERIOR LIGHTS TO STAY ILLUMINATED WHILE THE VEHICLE IS PARKED AND UNTIL THE VEHICLE REACHES AN APPROPRIATE SPEED WHEN IN USE. THE OPEN/CLOSED STATE OF THE DOOR CHANGES AT RANDOM (WITHOUT THE ACTUAL DOOR BEING OPENED OR CLOSED) AND CAUSES THE ALARM TO RANDOMLY GO OFF WHEN THE VEHICLE IS PARKED. THE COMBINATION OF THE LIGHTS STAYING ILLUMINATED AND THE ALARM GOING OFF WHEN THE VEHICLE IS PARKED DRAINED AND RUINED THE BATTERY IN THE VEHICLE. JUMP STARTING THE VEHICLE DID NOT WORK AND THE BATTERY HAD TO BE REPLACED.

FAULTY DOOR SENSORS. DOOR AJAR LIGHT IS CONSTANTLY ON EVEN WHEN DOOR IS SHUT. MAKES IT HARD TO DRIVE AT NIGHT AS THE DOME LIGHT REMAINS ON FOR MINUTES AFTER DRIVING MAKING REDUCING VISIBILITY WHILE DRIVING. WITH THE DOOR AJAR LIGHT CONSTANTLY ON, MAKES IT DIFFICULT TO DETERMINE WHETHER THE DOOR IS OPEN OR CLOSED. DUE TO THE DOOR AJAR LIGHT, THE DOME LIGHT CONSTANTLY REMAINS CAUSING EXCESSIVE WEAR ON THE BATTERY. FIXED ONE SENSOR ALREADY, NOW ANOTHER DOOR SENSOR IS CAUSING THE PROBLEM, ALONG WITH MY TRUNK SENSOR MALFUNCTIONING EVERY TIME I HIT ANY LITTLE BUMP. THE LIGHTS COME ON AS SOON AS WE START THE CAR, WHETHER MOVING OR PARKED.

I HAVE A 2013 FORD FLEX AND THE DOORS ALWAYS SAY THEY ARE OPEN EVEN THOUGHT THEY ARE CLOSED. IT CAUSES ME NOT TO BE ABLE TO LOCK MY DOORS, THE DOME LIGHT TO STAY ON WHICH IS VERY DANGEROUS WHEN REVERSING AT NIGHT OUT OF A PARKING SPOT, AND I BELIEVE IT'S UNSAFE BEING THAT I HAVE CHILDREN AND I CAN'T KNOW WHETHER OR NOT THE DOORS ARE CLOSED ACCURATELY. I'VE CONTACTED FORD SEVERAL TIMES AND GET THE RUN AROUND. THE DOME LIGHT WILL STAY ON UNTIL I'VE HIT 10MPH. REVERSING WITH A BRIGHT DOME LIGHT ON IS VERY DANGEROUS. I'VE ALSO HAD TO REPLACE MY BATTERY SEVERAL TIMES BECAUSE THE LIGHT STAYS ON.

THE DRIVER SIDE DOOR SENSOR KEEPS SAYING THAT THE DOOR IS OPEN WHEN IT'S CLOSED. WHILE DRIVING THE CAR SAYS SHIFT TO PARK AND CONSTANTLY ALERTS BECAUSE IT THINKS THAT THE DOOR IS OPEN AND WON'T ALLOW THE DOORS TO LOCK. THE CAR ALARM GOES OFF RANDOMLY EVEN WHEN IT'S LOCKED AND YOU AREN'T ABLE TO USE THE BUTTONS TO TURN OFF THE ALARM WITHOUT MANUALLY INSERTING THE KEY IN THE DOOR WHILE PRESSING THE BUTTON.. AND THE LIGHT ON IN THE CAR WILL STAY ON ALL NIGHT BECAUSE IT THINKS THE DOOR IS OPEN. I HAVE SEEN THIS AS AN ISSUE FOR MANY OTHER PEOPLE WHO OWN THE FORD FLEX AS WELL. WITH THE DOORS NOT LOCKING DURING DRIVING AND BATTERY DRAINAGE THIS CONCERNS ME AS A MOTHER.

RIGHT PASSENGER DOOR KEEPS SAYING AJAR WHEN CLOSED. INTERIOR LIGHT STAYS ON WHEN DOORS SHUT AND CAR IS IN MOTION.. OPEN AND SHUT DOOR SEVERAL TIMES BUT INDICATOR STAYS ON. ALARM GOES OFF RANDOMLY AT ANYTIME CAR IS PARKED. DOORS DO NOT LOCK ANYMORE WHEN CAR IS BEING DRIVEN. SAFETY CONCERNS THAT DOOR IS NOT SHUT WHEN CAR IS IN MOTION.