2010 Ford Flex

WHILE DRIVING ON A HIGHWAY DURING RUSH HOUR TRAFFIC, AS THE TRAFFIC SLOWED DOWN, AND I PRESSED THE BRAKE, THE ENGINE SHUT COMPLETELY DOWN. FIRST THE BATTERY LIGHT CAME ON AND THEN ALL LIGHTS WITHIN THE SPEEDOMETER CLUSTER CAME ON. TRAFFIC BEGAN TO PICK BACK UP AND I WAS GOING UP HILL, YET I WAS MERELY COASTING AT THE SPEED I WAS BEFORE I STOPPED AND SLOWING DOWN. LUCKILY THE TRAFFIC DID NOT COME TO A COMPLETE STOP BECAUSE I WOULD HAVE BEEN SITTING IN THE MIDDLE OF THE ROAD. I AM NOT EXACTLY SURE WHAT THE SPEED WAS BECAUSE I WAS MORE CONCERNED WITH WHAT I SHOULD DO. I WAS IN THE MIDDLE LANE AND NOT ABLE TO GET OVER. WITH MY WIFE AND TWO TODDLERS IN THE CAR, I THOUGHT QUICKLY AND PUT THE CAR IN NEUTRAL AND ATTEMPTED TO RESTART THE CAR, IT WORKED, AND I WAS ABLE TO PLACE THE CAR IN DRIVE WITHOUT EVEN MAKING A TRAFFIC BACKUP. ALL THIS HAPPEN SO FAST. I DROPPED EVERYONE OFF AND TOOK IT TO A FORD AUTHORIZED DEALER WHO SO FAR HAS TOLD ME THAT THERE IS NOTHING THEY CAN DO BECAUSE THERE ARE NO ERRORS IN THE COMPUTER AND THEY CANNOT DUPLICATE THE ERROR. THEY TOLD ME "I" WOULD HAVE TO DRIVE IT MORE TO GET A BETTER UNDERSTANDING OF WHAT IS GOING ON. SO IN ORDER FOR FORD TO DO SOMETHING ABOUT THIS ERROR, (THAT I HAVE FOUND ALL OVER THE WEB (ENGINE SHUTTING DOWN) REGARDING THE FORD FLEX), MORE WITH THE 2009 MODELS; I HAVE TO GET IN A CAR ACCIDENT BECAUSE MY CAR SHUT DOWN IN THE MIDDLE OF TRAFFIC. (THIS IS MY INTERPRETATION OF WHAT THE DEALERSHIP TOLD ME). THAT IS THE ONLY WAY I CAN GET FORD TO LOOK AT THE PROBLEM SERIOUSLY. THIS IS THE SECOND INCIDENT. THE FIRST TIME I THOUGHT IT WAS A FLUKE, BUT I WAS COMING TO A STOP THE FIRST TIME. THE CAR STARTED AGAIN SO I THOUGHT IT WAS A FLUKE. *TR

WHEN STOPPING I WOULD FEEL THE CAR RESISTING STOPPING. I THOUGHT THAT THE ACCELERATOR PEDAL WAS STICKING. I THEN REALIZED I WAS STEPPING ON BOTH THE BRAKE AND ACCELERATOR PEDALS AT THE SAME TIME WITH THE SAME FOOT. THE HARDER I PRESSED THE BRAKE THE HARDER I WAS PRESSING THE ACCELERATOR. THIS HAS HAPPENED SEVERAL TIMES BEFORE. THERE IS NOT ENOUGH SEPARATION BETWEEN THE PEDALS. THERE ARE SIMILAR REPORTS FROM FLEX OWNERS ON THE INTERNET. *TR

TL* THE CONTACT OWNS A 2010 FORD FLEX EQUIPPED WITH HANKOOK OPTIMO H725A TIRES SIZE P235/60R17 (N/A), DOT NUMBER 5MJCDFHP4209. THE CONTACT STATED ALL FOUR TIRES WERE BALD. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THE TIRES WERE UNSAFE TO DRIVE ON AND OFFERED NO REASON FOR THE FAILURE OR ANY ASSISTANCE. THE TIRE MANUFACTURER WAS NOTIFIED. THE VEHICLE MANUFACTURER WAS NOTIFIED WHO OFFERED NO REASON FOR THE FAILURE OR OFFERED ANY ASSISTANCE IN REPLACING THE TIRES. THE FAILURE WAS UNKNOWN. THE FAILURE MILEAGE ON THE TIRES AND THE VEHICLE WAS 22,000.

TL* THE CONTACT OWNS A 2010 FORD FLEX. THE CONTACT STATED THAT THE REAR PASSENGER SEAT FAILED TO STAYED LATCH DOWN. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE CUDDLE CATCH THAT HOLDS THE SEAT IN PLACE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 43,000 AND THE CURRENT MILEAGE WAS 45,000.

WHILE DRIVING 30 MPH THE CAR SIMPLY DIES. ALL LIGHTS COME ON AND THE CAR JUST SHUTS OFF. LEFT WITH NO BRAKES, STEERING, OR CONTROL. DEALER BROUGHT IN ENGINEER, AFTER A WEEK WITH THE CAR DEALER CANNOT REPLICATE PROBLEM. FORD MOTOR COMPANY DECIDES NOTHING IS WRONG AND FORCE ME TO TAKE DANGEROUS CAR BACK. INCIDENT OCCURRED TWICE IN THE MONTH OF APRIL/MAY. *TT

I AM THE OWNER OF A 2010 FORD FLEX, VIN #[XXX]. MY VEHICLE SUFFERS FROM EPISODIC BRAKE FAILURES. THIS OCCURS AS THE VEHICLE IS FIRST DRIVEN OFF AND THE ENGINE IS COLD. BRAKING POWER IS THEN REDUCED TO 10% OF NORMAL, RESULTING IN ALARMINGLY LONG STOPPING DISTANCES. ONCE DRIVEN A FEW MILES THE BRAKES RESUME NORMAL FUNCTION. THE ISSUE SURFACED AT 20,000 MILES IN JANUARY 2010. THE VEHICLE WAS SERVICED UNDER WARRANTY FOR THIS PROBLEM AT LEAST 4 TIMES. THIS ISSUE HAS BEEN PINPOINTED TO A PROBABLE VACUUM LOSS PRESENT ONLY ON THESE VEHICLES THAT ARE DRIVEN AT ALTITUDE ABOVE 7000 FEET AND SHARE THE FLEXES?? ECOBOOST AWD DRIVE TRAIN. I LIVE AT 9000 FT. THE SERVICE MANAGER AT MY LOCAL DEALERSHIP, SUMMIT FORD OF SILVERTHORNE COLORADO, HAS ACKNOWLEDGED I AM NOT ALONE WITH A VEHICLE EXPERIENCING THIS DANGEROUS MECHANICAL PROBLEM BUT ADMITS TO BEING UNABLE TO FIX IT AND HAS NOTHING FURTHER TO OFFER. TO DATE I HAVE NOT BEEN INVOLVED IN A COLLISION. HOWEVER IN THE LAST 12 MONTHS I HAVE HAD A FEW DISTRESSING CLOSE CALLS. FORD MOTOR CO. WAS INITIALLY ALERTED OF THIS SITUATION BY PHONE IN APRIL 2010 WITH A CALL TO THEIR CONSUMER RESOLUTION CENTER. MY REQUEST FOR HELP IS BEING IGNORED BY FORD MOTOR COMPANY. MY PHONE CALLS ARE NOT RETURNED, MY EMAILS ARE IGNORED, EVEN CERTIFIED MAIL IS NOT ACKNOWLEDGED. IT HAS BEEN MY DESIRE TO WORK WITH FORD MOTOR COMPANY ON SOLVING THIS ISSUE BUT I HAVE EXHAUSTED ALL AVENUES. FORD REFUSES TO ACKNOWLEDGE MY COMMUNICATIONS, FORD HAS BEEN ALERTED TO THIS PUBLIC SAFETY ISSUE BUT HAS OBVIOUSLY CHOSEN TO DISREGARD IT. I HOPE ALERTING THIS ORGANIZATION WILL GENERATE SOME ACTION BEFORE AN INJURY OCCURS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2010 FORD FLEX. THE CONTACT STATED THAT THE DRIVER SIDE SUN VISOR WOULD SWING BACK AND FOURTH WHEN EXTENDED. THE SUN VISOR WOULD BLOCK THE DRIVER'S VIEW OF THE ROADWAY AND WOULD HAVE TO BE HELD IN PLACE. THE DEALER AND THE MANUFACTURER WERE CONTACTED AND ADVISED THAT THE VEHICLE WAS NOT UNDER RECALL, AND PROVIDED NO FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS 500 AND THE CURRENT MILEAGE WAS 15,000. UPDATED 04/13/12