NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
139 reports60,000 miles · Mar 19, 2014
Seats
THE DRIVER'S SIDE SEAT CONTROLS HAVE STOPPED WORKING IN MY 2010 FORD FLEX, LEAVING MY SEAT WITHOUT THE ABILITY TO MOVE (FORWARD, BACKWARD, UP OR DOWN) TO MEET THE NEEDS OF DIFFERENT DRIVERS. THE FIRST INCIDENT WAS DISCOVERED IN SUMMER 2013 - ELIMINATING THE ABILITY FOR MY WIFE/CO-OWNER TO REGULARLY DRIVE THE CAR. MY LOCAL FOR…
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THE DRIVER'S SIDE SEAT CONTROLS HAVE STOPPED WORKING IN MY 2010 FORD FLEX, LEAVING MY SEAT WITHOUT THE ABILITY TO MOVE (FORWARD, BACKWARD, UP OR DOWN) TO MEET THE NEEDS OF DIFFERENT DRIVERS. THE FIRST INCIDENT WAS DISCOVERED IN SUMMER 2013 - ELIMINATING THE ABILITY FOR MY WIFE/CO-OWNER TO REGULARLY DRIVE THE CAR. MY LOCAL FORD DEALERSHIP WAS GOOD TO WORK WITH WHEN I BROUGHT IN THE CAR TO BE FIXED. UNFORTUNATELY - THE FIX DID NOT WORK - NOR DID THE 2 ADDITIONAL TIMES I BROUGHT THE CAR IN TO BE REPAIRED FOR THE SAME ISSUE. MOST RECENTLY, IN JANUARY 2014, THE SEAT CONTROLS WORKED MOMENTARILY AND THEN CEASED WORKING. TO ACCOMMODATE OTHER DRIVERS INCLUDING MY WIFE, WE MUST PLACE PILLOWS BEHIND THE DRIVER TO ENABLE HER TO REACH THE PEDALS. I AM PARTICULARLY CONCERNED ABOUT MY CHILDREN'S SAFETY - WHEN MY WIFE MUST DRIVE THE FLEX. UNFORTUNATELY, WE ARE IN A POSITION WHERE WE MUST DRIVE THIS CAR, BUT I WOULD RATHER AVOID PUTTING MY FAMILY IN AN UNSAFE SITUATION. *TR
NHTSA ODI #10573565
92,504 miles · Dec 29, 2013
Vehicle Speed Control
WAS PULLING INTO GAS STATION TODAY AND BREAKING AT PUMP WHEN CAR SUDDENLY ACCELERATED. I APPLIED BREAK HARD, TIRES SPUN UNTIL I SHIFTED INTO NEUTRAL. I THEN SHIFTED INTO PARK AND TURNED OFF VEHICLE. RPMS HAD SHOT UP, DID NOT LOOK DOWN BUT COULD HEAR ENGINE REVVING. WOULD HAVE HIT SOMEONE IF I HAD NOT BEEN AT THE GAS PUMP. WILL …
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WAS PULLING INTO GAS STATION TODAY AND BREAKING AT PUMP WHEN CAR SUDDENLY ACCELERATED. I APPLIED BREAK HARD, TIRES SPUN UNTIL I SHIFTED INTO NEUTRAL. I THEN SHIFTED INTO PARK AND TURNED OFF VEHICLE. RPMS HAD SHOT UP, DID NOT LOOK DOWN BUT COULD HEAR ENGINE REVVING. WOULD HAVE HIT SOMEONE IF I HAD NOT BEEN AT THE GAS PUMP. WILL TAKE VEHICLE TO DEALER ASAP FOR INSPECTION. THIS S THE THIRD TIME THIS HAS OCCURRED IN LAST 2 WEEKS. *TR
NHTSA ODI #10557653
37,500 miles · Dec 19, 2013
EngineFuel System, GasolinePower Train
ORIGINAL OWNER 2010 FORD FLEX, ECOBOOST ENGINE: SUDDEN LOSS OF ENGINE POWER WITH SHUDDERING AND STALL IN FAST LANE; UP HILL WHILE PASSING AT SPEED, 60MPH TO 20MPH IN SECONDS CAUSING NEAR COLLISION FROM BEHIND. ENGINE WOULD NOT RECOVER, 20MPH IN FAST LANE WITH SEMI'S AND SPEEDING TRAFFIC, NO PULL-OFF AREA. CLEAR DRY DAY, TEMPERAT…
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ORIGINAL OWNER 2010 FORD FLEX, ECOBOOST ENGINE: SUDDEN LOSS OF ENGINE POWER WITH SHUDDERING AND STALL IN FAST LANE; UP HILL WHILE PASSING AT SPEED, 60MPH TO 20MPH IN SECONDS CAUSING NEAR COLLISION FROM BEHIND. ENGINE WOULD NOT RECOVER, 20MPH IN FAST LANE WITH SEMI'S AND SPEEDING TRAFFIC, NO PULL-OFF AREA. CLEAR DRY DAY, TEMPERATURE AROUND 55 DEGREE. NOT THE FIRST TIME ENGINE SHUDDERING EXPERIENCED, BUT THE MOST DANGEROUS. ALWAYS OCCURS DURING ACCELERATION (PULLING OUT IN TRAFFIC OR PASSING, ETC.). BEGAN TO NOTICE LOSS OF POWER, WHINING AND GRINDING NOISES FROM TURBOS ABOUT TWO WEEKS AGO; SUBSEQUENT CATASTROPHIC FAILURE OF BOTH TURBO CHARGERS WITH BILLOWING BLACK SMOKE AND OIL DRIPPING FROM EXHAUSTS. 38K MILES, GARAGE KEPT, ALL SERVICE POINTS MAINTAINED, DRIVEN LIKE GRANDMOTHER SINCE NEW. FIST THE REAR BRAKES LOCKED UP WHILE DRIVING AT 18K MILES, NOW ENGINE FAILURE AT 38K. DO SOMETHING NTSB BEFORE THESE VEHICLES KILL SOMEONE! *TR
NHTSA ODI #10556609
Mileage unknown · Nov 25, 2013
Vehicle Speed Control
2010 FORD FLEX. CONSUMER WRITES IN REGARDS TO VEHICLE SUDDEN ACCELERATION. *SMD THE CONSUMER STATED ABOUT TWO WEEKS AGO, WHILE STOPPED AT A RED LIGHT, THE VEHICLE SUDDENLY LURCHED FORWARD. HE WAS ABLE TO BRAKE THE VEHICLE, SO IT TRAVELED ONLY ABOUT 5 TO 10 FEET. LAST WEEK, THE SAME SCENARIO OCCURRED AGAIN. THE VEHICLE WAS TA…
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2010 FORD FLEX. CONSUMER WRITES IN REGARDS TO VEHICLE SUDDEN ACCELERATION. *SMD THE CONSUMER STATED ABOUT TWO WEEKS AGO, WHILE STOPPED AT A RED LIGHT, THE VEHICLE SUDDENLY LURCHED FORWARD. HE WAS ABLE TO BRAKE THE VEHICLE, SO IT TRAVELED ONLY ABOUT 5 TO 10 FEET. LAST WEEK, THE SAME SCENARIO OCCURRED AGAIN. THE VEHICLE WAS TAKEN TO THE DEALER. A DIAGNOSIS REVEALED THERE WAS A PROBLEM WITH THE ELECTRONICS, AND THE ACCELERATOR UNIT WAS REPLACED.
NHTSA ODI #10553442
66,000 miles · Oct 31, 2013
Fuel/propulsion System
TL* THE CONTACT OWNS A 2010 FORD FLEX. THE CONTACT ATTEMPTED TO FILL THE FUEL TANK WHEN HE OVERFLOW VALVE FAILED. THE CONTACT ALSO MENTIONED THAT SPORADICALLY, THE VALVE WOULD NOT ALLOW THE FUEL TANK TO BE FILLED TO CAPACITY AND WHEN ATTEMTPING TO FILL THE TANK, IT WOULD OFTEN TAKE APPROXIMATLEY 30 MINUTES TO FILL. THE VEHICLE W…
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TL* THE CONTACT OWNS A 2010 FORD FLEX. THE CONTACT ATTEMPTED TO FILL THE FUEL TANK WHEN HE OVERFLOW VALVE FAILED. THE CONTACT ALSO MENTIONED THAT SPORADICALLY, THE VALVE WOULD NOT ALLOW THE FUEL TANK TO BE FILLED TO CAPACITY AND WHEN ATTEMTPING TO FILL THE TANK, IT WOULD OFTEN TAKE APPROXIMATLEY 30 MINUTES TO FILL. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN STATED THAT THE FUEL TANK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 66,000.
NHTSA ODI #10550357
67,462 miles · Sep 9, 2013
Engine
TL* THE CONTACT OWNS A 2010 FORD FLEX. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 75 MPH, THE ENGINE WARNING INDICATOR ILLUMINATED AS THE VEHICLE BEGAN TO VIBRATE VIOLENTLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSIS. THE TROUBLE CODE DETECTED THAT CYLINDER NUMBER 4 HAD FAILED WITHOUT COMPRESSION AND A…
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TL* THE CONTACT OWNS A 2010 FORD FLEX. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 75 MPH, THE ENGINE WARNING INDICATOR ILLUMINATED AS THE VEHICLE BEGAN TO VIBRATE VIOLENTLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSIS. THE TROUBLE CODE DETECTED THAT CYLINDER NUMBER 4 HAD FAILED WITHOUT COMPRESSION AND ALSO MISFIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND THEY INFORMED THE CONTACT THAT THERE WAS NOT A RECALL RELATED TO THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 67,462.
NHTSA ODI #10542719
43,000 miles · Aug 25, 2013
Service Brakes
THE CALIPER BROKE ON THE REAR PASSENGER SIDE, LEAVING MY BRAKE ENGAGED. HAD TO GET NEW CALIPERS, BRAKE PADS, AND ROTORS. THE CALIPERS WERE ON BACK ORDER FROM FORD FOR 2 WEEKS. *TR
NHTSA ODI #10537127
93,818 miles · Jul 9, 2013
Air BagsStructureCrash
WE WERE INVOLVED IN AN ACCIDENT WHERE A JEEP WAS THROWN INTO THE FRONT OF OUR VEHICLE BY A FORD F-150, TOTALING OUR VEHICLE, AND OUR AIRBAGS DID NOT DEPLOY, NONE OF THEM. WE WERE AT A STOP SIGN AND ALL WALKED AWAY FROM THE ACCIDENT, BUT THE POLICE, FIRE DEPARTMENT, AND INSURANCE ADJUSTER ALL SAID SOMETHING WAS WRONG FOR THE MET…
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WE WERE INVOLVED IN AN ACCIDENT WHERE A JEEP WAS THROWN INTO THE FRONT OF OUR VEHICLE BY A FORD F-150, TOTALING OUR VEHICLE, AND OUR AIRBAGS DID NOT DEPLOY, NONE OF THEM. WE WERE AT A STOP SIGN AND ALL WALKED AWAY FROM THE ACCIDENT, BUT THE POLICE, FIRE DEPARTMENT, AND INSURANCE ADJUSTER ALL SAID SOMETHING WAS WRONG FOR THE METAL IBEAM BEHIND THE BUMPER TO BE CRUSHED INTO THE RADIATOR AND FOR OUR AIRBAGS TO NOT DEPLOY. THE INSURANCE ADJUSTER HAD ALREADY DEEMED OUR FLEX AS A TOTAL LOSS BUT MENTIONED THAT HAD WE REPAIRED THE VEHICLE WE WOULD NEED TO INVESTIGATE FURTHER WHY THE AIRBAGS MALFUNCTIONED AND HAVE IT FIXED. WE WOULD STILL LIKE TO INVESTIGATE TO UNDERSTAND WHY THIS HAPPENED AND TO ENSURE THIS WAS AN ISOLATED INCIDENT OR THAT A RECALL IS ISSUED BEFORE SOMEONE IS SERIOUSLY INJURED OR KILLED DUE TO THIS SAFETY FEATURE MALFUNCTION HAPPENS TO SOMEONE ELSE. *TR
NHTSA ODI #10524016
4,000 miles · May 28, 2013
EnginePower Train
V6 ECOBOOST ENGINE, HAS SAME ACCELERATION / STALLING SYMPTOMS AS THE F150 ECOBOOST HAPPENS SEVERAL TIME A WEEK, DEALER WAS UNABLE TO HELP WHEN IT WAS UNDER WARRANTY. STARTED WITHIN MONTHS OF PURCHASE (NEW) IN 2010. HTTP://WWW.LATIMES.COM/NEWS/LA-FI-HY-FORD-F150-ECOBOOST-INVESTIGATION-20130526,0,2968753.STORY. *TR
NHTSA ODI #10513965
13,000 miles · May 28, 2013
Engine
2010 FORD FLEX ECOBOOST WE HAD SEVERAL INCIDENTS WHERE THERE WAS A LOSS OF POWER AND SHAKING UPON ACCELERATION. THE DEALERSHIPS WERE UNABLE TO REPLICATE OR DETERMINE ANY PROBLEMS. THE MOST SIGNIFICANT INCIDENT OCCURRED WHEN ACCELERATING FROM A TOLL BOOTH. THE CAR ENGINE LOST SIGNIFICANT POWER AND DIED SEVERAL TIMES. THE R…
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2010 FORD FLEX ECOBOOST WE HAD SEVERAL INCIDENTS WHERE THERE WAS A LOSS OF POWER AND SHAKING UPON ACCELERATION. THE DEALERSHIPS WERE UNABLE TO REPLICATE OR DETERMINE ANY PROBLEMS. THE MOST SIGNIFICANT INCIDENT OCCURRED WHEN ACCELERATING FROM A TOLL BOOTH. THE CAR ENGINE LOST SIGNIFICANT POWER AND DIED SEVERAL TIMES. THE RESULT AFTER THIS INCIDENT WAS A DEAD ENGINE THAT NEEDED TO BE COMPLETELY REPLACED. *TR
NHTSA ODI #10513798