NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
136 reports59,000 miles · Nov 19, 2013
Electrical SystemVisibility
MY 2011 F-350 TRUCK'S HEATING SYSTEM SUDDENLY WOULD NOT SWITCH LOCATIONS. IT WAS STUCK ON DASHBOARD HEATING, AND WOULD NOT SWITCH TO THE FLOOR OR TO THE DEFROST. THE TRUCK IS 2 YEARS OLD. AT THE BEGINNING OF WINTER, DRIVING WITHOUT DEFROST IS RATHER HAZARDOUS AS IT IS DIFFICULT TO DEFROST THE WINDSHIELD. I HAD TO PAY TO GET IT F…
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MY 2011 F-350 TRUCK'S HEATING SYSTEM SUDDENLY WOULD NOT SWITCH LOCATIONS. IT WAS STUCK ON DASHBOARD HEATING, AND WOULD NOT SWITCH TO THE FLOOR OR TO THE DEFROST. THE TRUCK IS 2 YEARS OLD. AT THE BEGINNING OF WINTER, DRIVING WITHOUT DEFROST IS RATHER HAZARDOUS AS IT IS DIFFICULT TO DEFROST THE WINDSHIELD. I HAD TO PAY TO GET IT FIXED, AND IT COST ME $1862.37. I FEEL THAT ANY VEHICLE'S HEATING SYSTEM OUGHT TO OPERATE WITHOUT ISSUES FOR A DECADE OR MORE, SO IT WAS RATHER FRUSTRATING TO HEAR THAT FORD WOULD NOT COVER IT ON MY 2 YEAR OLD VEHICLE. BESIDES THE COMMON SENSE FRUSTRATION FACTOR, IT COULD BE A SAFETY CONCERN IF IT IS A COMMON OCCURRENCE IN THAT PEOPLE MAY NOT BE ABLE TO DEFROST THE WINDSHIELD, WHICH COULD RESULT IN EXCESSIVE FROST BUILDUP IN NORTHERN CLIMATES, WHICH CAN BLOCK THE DRIVER'S VISION AND RESULT IN A CRASH. *TR
NHTSA ODI #10552935
35,000 miles · Oct 8, 2013
Power Train
TL* THE CONTACT OWNS A 2011 FORD F350. THE CONTACT STATED THAT AFTER SHIFTING INTO PARK, THE VEHICLE ROLLED AWAY IN REVERSE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS BUT THEY WERE UNABLE TO DUPLICATE THE PROBLEM. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.
NHTSA ODI #10547208
26,000 miles · Sep 4, 2013
Engine
TL* THE CONTACT OWNS A 2011 FORD F-350. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE ENGINE WARNING LAMP ILLUMINATED. THE VEHICLE WAS MERGED OFF ROAD AND ENGINE STALLED AND WOULD NOT RESTART. THE VEHICLE WAS TOWED TO THE DEALER AND WAS DIAGNOSED AS HAVING A FAULTY ENGINE EGT EXHAUST GAS TEMPERATURE SENSOR. THE VEHICLE WAS N…
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TL* THE CONTACT OWNS A 2011 FORD F-350. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE ENGINE WARNING LAMP ILLUMINATED. THE VEHICLE WAS MERGED OFF ROAD AND ENGINE STALLED AND WOULD NOT RESTART. THE VEHICLE WAS TOWED TO THE DEALER AND WAS DIAGNOSED AS HAVING A FAULTY ENGINE EGT EXHAUST GAS TEMPERATURE SENSOR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE INCIDENT. THE APPROXIMATE FAILURE MILEAGE WAS 26000.
NHTSA ODI #10541865
148,000 miles · Jun 28, 2013
Engine
TL* THE CONTACT OWNS A 2011 FORD F-350. THE CONTACT STATED THAT SHE NOTICED A LEAK FROM THE RADIATOR. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE RADIATOR WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEA…
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TL* THE CONTACT OWNS A 2011 FORD F-350. THE CONTACT STATED THAT SHE NOTICED A LEAK FROM THE RADIATOR. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE RADIATOR WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 148,000.
NHTSA ODI #10522245
36,285 miles · May 29, 2013
Power Train
TO DATE THIS VEHICLE HAS BEEN IN 5 TIMES FOR EMISSION WORK. TROUBLE CODES INCLUDE, I DON'T HAVE THE PAPERWORK YET FOR ALL INCIDENTS, P207F, P20EE & P2200. PRIOR TO THIS IT WAS IN 1 TIME UNDER RECALL FOR AN EMISSIONS SYSTEM "FLASH." OUT OF SERVICE TIME HAS TO BE AROUND 3+ WEEKS AT (NOT BUSINESS DAYS) THIS POINT WITH ADDITIONAL TI…
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TO DATE THIS VEHICLE HAS BEEN IN 5 TIMES FOR EMISSION WORK. TROUBLE CODES INCLUDE, I DON'T HAVE THE PAPERWORK YET FOR ALL INCIDENTS, P207F, P20EE & P2200. PRIOR TO THIS IT WAS IN 1 TIME UNDER RECALL FOR AN EMISSIONS SYSTEM "FLASH." OUT OF SERVICE TIME HAS TO BE AROUND 3+ WEEKS AT (NOT BUSINESS DAYS) THIS POINT WITH ADDITIONAL TIME SITTING AT HOME WAITING FOR SHOP SPACE TO OPEN UP. THE POWERTRAIN ON THIS VEHICLE IS STOCK AND HAS NEVER BEEN MODIFIED. REPLACEMENT PARTS HAVE BEEN AT THE REGIONAL REPS DIRECTION AND NOT WHAT THE SERVICE TECH'S WANTED. MY FEELING IS THAT RELATIVELY INEXPENSIVE PARTS ARE BEING "THROWN" AT THIS WITH NO ATTEMPT TO FIX THE UNDERLYING PROBLEM. *TR
NHTSA ODI #10514078
45,413 miles · May 28, 2013
Fuel System, Gasoline
THE 2011 FORD F350 SUPER DUTY (GAS, NOT DIESEL) HAS AN ISSUE THAT OCCURS DURING FUELING. THE VENTING THAT OCCURS DURING FUELING THAT ALLOWS FUEL TO FLOW FREELY INTO THE FUEL TANK IS NOT ADEQUATE. WITH THE 2011 F350, THE FUEL BUILDS IN THE PIPE LEADING FROM THE FUEL NOZZLE PORT TO THE TANK AND THEN CAUSES THE FUEL NOZZEL TO SHU…
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THE 2011 FORD F350 SUPER DUTY (GAS, NOT DIESEL) HAS AN ISSUE THAT OCCURS DURING FUELING. THE VENTING THAT OCCURS DURING FUELING THAT ALLOWS FUEL TO FLOW FREELY INTO THE FUEL TANK IS NOT ADEQUATE. WITH THE 2011 F350, THE FUEL BUILDS IN THE PIPE LEADING FROM THE FUEL NOZZLE PORT TO THE TANK AND THEN CAUSES THE FUEL NOZZEL TO SHUT OFF PREMATURELY. ADDITIONALLY, THERE IS OFTEN AN EXCESSIVE AMOUNT OF FUEL THAT IS SPRAYED OUT OF THE FUEL NOZZLE PORT. *TR
NHTSA ODI #10513898
91,817 miles · May 13, 2013
Engine And Engine Cooling
BROUGHT MY 2011 FORD F350 DIESEL TRUCK INTO CERTIFIED FORD DEALER TO HAVE OIL CHANGE CAME BACK WITH A TICKING NOISE, BROUGHT THE TRUCK BACK TO DEALER AND THEY STATED THAT THIS NOISE HAPPENS TO THE 6.7 DIESEL ENGINES AFTER A OIL CHANGE.. I HAVE BOUGHT MY TRUCK TO MANY OTHER PLACES AND HAVE HAD THE OIL CHANGED AND I HAVE NEVER HAD…
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BROUGHT MY 2011 FORD F350 DIESEL TRUCK INTO CERTIFIED FORD DEALER TO HAVE OIL CHANGE CAME BACK WITH A TICKING NOISE, BROUGHT THE TRUCK BACK TO DEALER AND THEY STATED THAT THIS NOISE HAPPENS TO THE 6.7 DIESEL ENGINES AFTER A OIL CHANGE.. I HAVE BOUGHT MY TRUCK TO MANY OTHER PLACES AND HAVE HAD THE OIL CHANGED AND I HAVE NEVER HAD THIS HAPPEN.. I AM EXPECTED TO HAVE THIS NOISE FOR THE REST OF MY OWNERSHIP OF THIS TRUCK, IF FORD KNOWS OF THIS PROBLEM THEY NEED TO FIND AWAY TO FIX IT!! *TR
NHTSA ODI #10511786
12,000 miles · Mar 27, 2013
Steering
TL* THE CONTACT OWNS A 2011 FORD F-350. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE WOULD SHAKE VIOLENTLY AND WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING STABILIZER NEEDED TO BE REPLACED. THE CONTACT MENTIONED THE VEHICLE WAS TAKEN TO THE DEALER TWICE …
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TL* THE CONTACT OWNS A 2011 FORD F-350. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE WOULD SHAKE VIOLENTLY AND WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING STABILIZER NEEDED TO BE REPLACED. THE CONTACT MENTIONED THE VEHICLE WAS TAKEN TO THE DEALER TWICE FOR THE SAME FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 12,000 AND THE CURRENT MILEAGE WAS 30,000. *TR
NHTSA ODI #10504688
37,000 miles · Mar 9, 2013
SteeringSuspension
AFTER HITTING VERY SMALL BUMPS IN THE ROAD AT 50MPH, THE LEFT FRONT WHEEL STARTED SHAKING VIOLENTLY, MAKING IT DIFFICULT TO CONTROL THE VEHICLE. THE ONLY WAY TO REGAIN CONTROL WAS TO SLOW TO ABOUT 30MPH, VERY DANGEROUS ON THE INTERSTATE HIGHWAY. THIS HAS HAPPENED SEVERAL TIMES SINCE, ALWAYS STARTING WITH SMALL BUMPS IN THE ROAD…
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AFTER HITTING VERY SMALL BUMPS IN THE ROAD AT 50MPH, THE LEFT FRONT WHEEL STARTED SHAKING VIOLENTLY, MAKING IT DIFFICULT TO CONTROL THE VEHICLE. THE ONLY WAY TO REGAIN CONTROL WAS TO SLOW TO ABOUT 30MPH, VERY DANGEROUS ON THE INTERSTATE HIGHWAY. THIS HAS HAPPENED SEVERAL TIMES SINCE, ALWAYS STARTING WITH SMALL BUMPS IN THE ROAD, LEFT FRONT WHEEL, CAUSING THE VIOLENT SHAKING. VEHICLE CONTROL COULD ONLY BE REGAINED BY SLOWING TO ABOUT 30MPH. *TR
NHTSA ODI #10502175
29,000 miles · Feb 19, 2013
EngineFuel/propulsion SystemPower Train
ACCORDING TO FORD THE TRUCK'S FUEL PUMP WENT OUT. THEY SAID IT WAS BACK ORDERED. 1100 TRUCKS AFFECTED. I DON'T BELIEVE FORD IS SUPPLYING THE WHOLE STORY ON THE ISSUE AND THEIR IS A LOT MORE TO IT. FORD IS HIDING SOMETHING AND YOU SHOULD LOOK INTO IT. I FORTUNATELY WAS IN A SAFE PLACE WHEN THE PUMP WENT OUT BUT OTHERS MAY NO…
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ACCORDING TO FORD THE TRUCK'S FUEL PUMP WENT OUT. THEY SAID IT WAS BACK ORDERED. 1100 TRUCKS AFFECTED. I DON'T BELIEVE FORD IS SUPPLYING THE WHOLE STORY ON THE ISSUE AND THEIR IS A LOT MORE TO IT. FORD IS HIDING SOMETHING AND YOU SHOULD LOOK INTO IT. I FORTUNATELY WAS IN A SAFE PLACE WHEN THE PUMP WENT OUT BUT OTHERS MAY NOT BE. *TR
NHTSA ODI #10499297
Official recalls
4Aug 13, 2014
PJ's Truck Bodies & Equipment Co., (PJ's) is recalling certain 2009-2013 Ford F-350, F-450, and F-550 Super Duty chassis modified by PJ's and equipped with certain Muncie Power Products PTO Assemblies. In the affected vehicles, oil may leak from the PTO pressure switch onto a thermal blanket covering the exhaust.
Consequence & remedy
Consequence: The leaking oil may soak into the thermal blanket covering the exhaust, which when combined with heat from exhaust, may result in an increased risk of fire.
Remedy: PJ's has notified owners and dealers will install a new pressure switch kit that moves the switch away from the exhaust system, free of charge. The recall began on August 28, 2014. Owners may contact PJ's customer service at 1-866-475-8782.
Oct 30, 2013
Ford Motor Company (Ford) is recalling certain model year 2011-2012 F-350/450/550 Ambulance Package vehicles manufactured February 22, 2010, through October 19, 2012 and equipped with a 6.7L diesel engine. Due to an exhaust sensor problem, the vehicles may experience loss of power followed by an engine stall.
Consequence & remedy
Consequence: An unexpected engine stall increases the risk of a crash. Additionally, if this were to occur when the ambulance is transporting a patient, there is an increased risk of injury to the patient.
Remedy: Ford will notify owners, and dealers will replace the exhaust gas temperature sensor, free of charge. The recall began on November 25, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S10.
Feb 24, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2011 FORD F-150, F-250, F-350, F-450, F-550, EDGE, AND LINCOLN MKX TRUCKS MANUFACTURED FROM OCTOBER 25, 2010, THROUGH NOVEMBER 20, 2010. THESE VEHICLES WERE INSPECTED USING INTEGRATED DIAGNOSTIC SYSTEM (IDS) THAT HAD A CUSTOM SOFTWARE ROUTINE TO READ THE SUSPECT BODY CONTROL MODULE (BCM) SERIAL NUMBER. BASED ON THE SERIAL NUMBER THE BCM WAS EITHER NOT AFFECTED OR REPLACED. THE CUSTOM SOFTWARE ROUTINE WAS NOT READING THE CORRECT SET OF CHARACTERS, AND WAS NOT ABLE TO IDENTIFY A BCM THAT REQUIRED REPLACEMENT AFFECTED BCMS MAY HAVE THE POTENTIAL FOR AN INTERNAL SHORT.
Consequence & remedy
Consequence: IF AN ELECTRICAL SHORT DEVELOPS, AN OVERHEATING CONDITION MAY OCCUR WHICH COULD RESULT IN A VEHICLE FIRE.
Remedy: DEALER WILL INSPECT THE BODY CONTROL MODULE AND IF NECESSARY REPLACE IT FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MARCH 7, 2011. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Dec 29, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2011 F-150, F-250, F-350, F-450, F-550, EDGE AND LINCOLN MKX VEHICLES. DURING A SIX-DAY PRODUCTION PERIOD, THE SUPPLIER OF THE BODY CONTROL MODULE MANUFACTURED MODULES THAT MAY HAVE THE POTENTIAL FOR AN INTERNAL SHORT.
Consequence & remedy
Consequence: IF AN ELECTRICAL SHORT DEVELOPS, AN OVERHEATING CONDITION MAY OCCUR WHICH CAN RESULT IN AN UNATTENDED VEHICLE FIRE.
Remedy: DEALER WILL REPLACE THE BODY CONTROL MODULE IF NECESSARY FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JANUARY 11, 2011. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1RQ14005 · Vehicle Commanded Engine Shutdown
Opened Jan 13, 2015 · Closed Mar 15, 2016
Status: closed (inferred from source dates) · Electrical System:software; Engine; Engine And Engine Cooling:engine:diesel; Engine And Engine Cooling:exhaust System; Engine And Engine Cooling:exhaust System:emission Control
The Office of Defects Investigation (ODI) opened this RQ to investigate allegations that the scope and remedy of safety recall 13V-535 were inadequate. Recall 13V-535 was limited to a relatively small population of Ambulance Package vehicles and ODI received complaints of pickup trucks and Fire Engine Prep Package vehicles being affected by the same defect. Ford manufactured approximately 555,985 subject vehicles between February 22, 2010 and January 30, 2015 that may be affected by defective EGT sensors and Powertrain Control Module (PCM) software calibration. The subject vehicles are equipped with four (4) EGT sensors to monitor engine operating conditions. An EGT sensor fault may produce false exhaust over-temperature signals. If these signals are produced, the Powertrain Control Module (PCM) implements a Failure Management Effects Mode (FMEM) and the driver receives a Stop Safely Now (SSN) system warning on the instrument cluster message center. The FMEM triggers a 70% reduction in available engine power over a period of no more than 45 seconds, during which it may not be possible to accelerate or maintain vehicle speed. The PCM then commands the engine to shut down when vehicle speed reaches approximately 1 mph. There is no immediate restart capability. Depending on the PCM software calibration, ignition key position and ambient temperature conditions, the engine may not restart until the end of a 10-60 minute cool down period.Ford and its component supplier(s) made numerous changes to the PCM software calibration and the design, material and manufacture of the EGT sensors over the period of subject vehicle production. This continuous product improvement affected vehicle performance regarding the alleged defect. Ford acknowledges the defect condition in the subject vehicles but argues that an unreasonable risk to motor vehicle safety is limited to Ambulance Package and Fire Engine Prep Package vehicles where commanded shutdown could impact emergency response and patient care. Ford also argues that the defect trend is in decline. Ford also initiated a new safety recall (15V-175) to address the 13V-535 remedy concerns in the Ambulance Package vehicles and Fire Engine Prep Package vehicles. The 15V-175 remedy reprograms the PCM with a new software calibration that stops a single EGT sensor fault to cause the vehicle to enter the FMEM shutdown mode.Ford also initiated an EPA emissions recall (14E03) for all subject vehicles that reprograms the PCM with the software calibration employed in safety recall 15V-175. Finally, Ford initiated a Customer Satisfaction Program (15M01) providing extended warranty coverage of 8 years or 80,000 miles for the the EGT sensors on certain MY2011-2012 subject vehicles.Due to the EPA emissions recall, that had a 66.6% completion rate in Ford's December 2015 progress report to the EPA, the defect trend is in decline. ODI is not aware of any crashes, deaths or injuries related to the alleged defect.ODI believes the alleged defect poses a safety risk but notes that the EPA emissions recall is addressing the safety problem.Compelling issuance of a duplicate recall would not represent a wise use of agency resources.Accordingly, this Recall Query is closed.This action is not a finding that no defect exists and NHTSA will take further action if such action is warranted.
Additional source detail variants (5)
Electrical System:software
The Office of Defects Investigation (ODI) opened this RQ to investigate allegations that the scope and remedy of safety recall 13V-535 were inadequate. Recall 13V-535 was limited to a relatively small population of Ambulance Package vehicles and ODI received complaints of pickup trucks and Fire Engine Prep Package vehicles being affected by the same defect. Ford manufactured approximately 555,985 subject vehicles between February 22, 2010 and January 30, 2015 that may be affected by defective EGT sensors and Powertrain Control Module (PCM) software calibration. The subject vehicles are equipped with four (4) EGT sensors to monitor engine operating conditions. An EGT sensor fault may produce false exhaust over-temperature signals. If these signals are produced, the Powertrain Control Module (PCM) implements a Failure Management Effects Mode (FMEM) and the driver receives a Stop Safely Now (SSN) system warning on the instrument cluster message center. The FMEM triggers a 70% reduction in available engine power over a period of no more than 45 seconds, during which it may not be possible to accelerate or maintain vehicle speed. The PCM then commands the engine to shut down when vehicle speed reaches approximately 1 mph. There is no immediate restart capability. Depending on the PCM software calibration, ignition key position and ambient temperature conditions, the engine may not restart until the end of a 10-60 minute cool down period.Ford and its component supplier(s) made numerous changes to the PCM software calibration and the design, material and manufacture of the EGT sensors over the period of subject vehicle production. This continuous product improvement affected vehicle performance regarding the alleged defect. Ford acknowledges the defect condition in the subject vehicles but argues that an unreasonable risk to motor vehicle safety is limited to Ambulance Package and Fire Engine Prep Package vehicles where commanded shutdown could impact emergency response and patient care. Ford also argues that the defect trend is in decline. Ford also initiated a new safety recall (15V-175) to address the 13V-535 remedy concerns in the Ambulance Package vehicles and Fire Engine Prep Package vehicles. The 15V-175 remedy reprograms the PCM with a new software calibration that stops a single EGT sensor fault to cause the vehicle to enter the FMEM shutdown mode.Ford also initiated an EPA emissions recall (14E03) for all subject vehicles that reprograms the PCM with the software calibration employed in safety recall 15V-175. Finally, Ford initiated a Customer Satisfaction Program (15M01) providing extended warranty coverage of 8 years or 80,000 miles for the the EGT sensors on certain MY2011-2012 subject vehicles.Due to the EPA emissions recall, that had a 66.6% completion rate in Ford's December 2015 progress report to the EPA, the defect trend is in decline. ODI is not aware of any crashes, deaths or injuries related to the alleged defect.ODI believes the alleged defect poses a safety risk but notes that the EPA emissions recall is addressing the safety problem.Compelling issuance of a duplicate recall would not represent a wise use of agency resources.Accordingly, this Recall Query is closed.This action is not a finding that no defect exists and NHTSA will take further action if such action is warranted.
Engine And Engine Cooling:engine:diesel
The Office of Defects Investigation (ODI) opened this RQ to investigate allegations that the scope and remedy of safety recall 13V-535 were inadequate. Recall 13V-535 was limited to a relatively small population of Ambulance Package vehicles and ODI received complaints of pickup trucks and Fire Engine Prep Package vehicles being affected by the same defect. Ford manufactured approximately 555,985 subject vehicles between February 22, 2010 and January 30, 2015 that may be affected by defective EGT sensors and Powertrain Control Module (PCM) software calibration. The subject vehicles are equipped with four (4) EGT sensors to monitor engine operating conditions. An EGT sensor fault may produce false exhaust over-temperature signals. If these signals are produced, the Powertrain Control Module (PCM) implements a Failure Management Effects Mode (FMEM) and the driver receives a Stop Safely Now (SSN) system warning on the instrument cluster message center. The FMEM triggers a 70% reduction in available engine power over a period of no more than 45 seconds, during which it may not be possible to accelerate or maintain vehicle speed. The PCM then commands the engine to shut down when vehicle speed reaches approximately 1 mph. There is no immediate restart capability. Depending on the PCM software calibration, ignition key position and ambient temperature conditions, the engine may not restart until the end of a 10-60 minute cool down period.Ford and its component supplier(s) made numerous changes to the PCM software calibration and the design, material and manufacture of the EGT sensors over the period of subject vehicle production. This continuous product improvement affected vehicle performance regarding the alleged defect. Ford acknowledges the defect condition in the subject vehicles but argues that an unreasonable risk to motor vehicle safety is limited to Ambulance Package and Fire Engine Prep Package vehicles where commanded shutdown could impact emergency response and patient care. Ford also argues that the defect trend is in decline. Ford also initiated a new safety recall (15V-175) to address the 13V-535 remedy concerns in the Ambulance Package vehicles and Fire Engine Prep Package vehicles. The 15V-175 remedy reprograms the PCM with a new software calibration that stops a single EGT sensor fault to cause the vehicle to enter the FMEM shutdown mode.Ford also initiated an EPA emissions recall (14E03) for all subject vehicles that reprograms the PCM with the software calibration employed in safety recall 15V-175. Finally, Ford initiated a Customer Satisfaction Program (15M01) providing extended warranty coverage of 8 years or 80,000 miles for the the EGT sensors on certain MY2011-2012 subject vehicles.Due to the EPA emissions recall, that had a 66.6% completion rate in Ford's December 2015 progress report to the EPA, the defect trend is in decline. ODI is not aware of any crashes, deaths or injuries related to the alleged defect.ODI believes the alleged defect poses a safety risk but notes that the EPA emissions recall is addressing the safety problem.Compelling issuance of a duplicate recall would not represent a wise use of agency resources.Accordingly, this Recall Query is closed.This action is not a finding that no defect exists and NHTSA will take further action if such action is warranted.
Engine And Engine Cooling:exhaust System:emission Control
The Office of Defects Investigation (ODI) opened this RQ to investigate allegations that the scope and remedy of safety recall 13V-535 were inadequate. Recall 13V-535 was limited to a relatively small population of Ambulance Package vehicles and ODI received complaints of pickup trucks and Fire Engine Prep Package vehicles being affected by the same defect. Ford manufactured approximately 555,985 subject vehicles between February 22, 2010 and January 30, 2015 that may be affected by defective EGT sensors and Powertrain Control Module (PCM) software calibration. The subject vehicles are equipped with four (4) EGT sensors to monitor engine operating conditions. An EGT sensor fault may produce false exhaust over-temperature signals. If these signals are produced, the Powertrain Control Module (PCM) implements a Failure Management Effects Mode (FMEM) and the driver receives a Stop Safely Now (SSN) system warning on the instrument cluster message center. The FMEM triggers a 70% reduction in available engine power over a period of no more than 45 seconds, during which it may not be possible to accelerate or maintain vehicle speed. The PCM then commands the engine to shut down when vehicle speed reaches approximately 1 mph. There is no immediate restart capability. Depending on the PCM software calibration, ignition key position and ambient temperature conditions, the engine may not restart until the end of a 10-60 minute cool down period.Ford and its component supplier(s) made numerous changes to the PCM software calibration and the design, material and manufacture of the EGT sensors over the period of subject vehicle production. This continuous product improvement affected vehicle performance regarding the alleged defect. Ford acknowledges the defect condition in the subject vehicles but argues that an unreasonable risk to motor vehicle safety is limited to Ambulance Package and Fire Engine Prep Package vehicles where commanded shutdown could impact emergency response and patient care. Ford also argues that the defect trend is in decline. Ford also initiated a new safety recall (15V-175) to address the 13V-535 remedy concerns in the Ambulance Package vehicles and Fire Engine Prep Package vehicles. The 15V-175 remedy reprograms the PCM with a new software calibration that stops a single EGT sensor fault to cause the vehicle to enter the FMEM shutdown mode.Ford also initiated an EPA emissions recall (14E03) for all subject vehicles that reprograms the PCM with the software calibration employed in safety recall 15V-175. Finally, Ford initiated a Customer Satisfaction Program (15M01) providing extended warranty coverage of 8 years or 80,000 miles for the the EGT sensors on certain MY2011-2012 subject vehicles.Due to the EPA emissions recall, that had a 66.6% completion rate in Ford's December 2015 progress report to the EPA, the defect trend is in decline. ODI is not aware of any crashes, deaths or injuries related to the alleged defect.ODI believes the alleged defect poses a safety risk but notes that the EPA emissions recall is addressing the safety problem.Compelling issuance of a duplicate recall would not represent a wise use of agency resources.Accordingly, this Recall Query is closed.This action is not a finding that no defect exists and NHTSA will take further action if such action is warranted.
Engine And Engine Cooling:exhaust System
The Office of Defects Investigation (ODI) opened this RQ to investigate allegations that the scope and remedy of safety recall 13V-535 were inadequate. Recall 13V-535 was limited to a relatively small population of Ambulance Package vehicles and ODI received complaints of pickup trucks and Fire Engine Prep Package vehicles being affected by the same defect. Ford manufactured approximately 555,985 subject vehicles between February 22, 2010 and January 30, 2015 that may be affected by defective EGT sensors and Powertrain Control Module (PCM) software calibration. The subject vehicles are equipped with four (4) EGT sensors to monitor engine operating conditions. An EGT sensor fault may produce false exhaust over-temperature signals. If these signals are produced, the Powertrain Control Module (PCM) implements a Failure Management Effects Mode (FMEM) and the driver receives a Stop Safely Now (SSN) system warning on the instrument cluster message center. The FMEM triggers a 70% reduction in available engine power over a period of no more than 45 seconds, during which it may not be possible to accelerate or maintain vehicle speed. The PCM then commands the engine to shut down when vehicle speed reaches approximately 1 mph. There is no immediate restart capability. Depending on the PCM software calibration, ignition key position and ambient temperature conditions, the engine may not restart until the end of a 10-60 minute cool down period.Ford and its component supplier(s) made numerous changes to the PCM software calibration and the design, material and manufacture of the EGT sensors over the period of subject vehicle production. This continuous product improvement affected vehicle performance regarding the alleged defect. Ford acknowledges the defect condition in the subject vehicles but argues that an unreasonable risk to motor vehicle safety is limited to Ambulance Package and Fire Engine Prep Package vehicles where commanded shutdown could impact emergency response and patient care. Ford also argues that the defect trend is in decline. Ford also initiated a new safety recall (15V-175) to address the 13V-535 remedy concerns in the Ambulance Package vehicles and Fire Engine Prep Package vehicles. The 15V-175 remedy reprograms the PCM with a new software calibration that stops a single EGT sensor fault to cause the vehicle to enter the FMEM shutdown mode.Ford also initiated an EPA emissions recall (14E03) for all subject vehicles that reprograms the PCM with the software calibration employed in safety recall 15V-175. Finally, Ford initiated a Customer Satisfaction Program (15M01) providing extended warranty coverage of 8 years or 80,000 miles for the the EGT sensors on certain MY2011-2012 subject vehicles.Due to the EPA emissions recall, that had a 66.6% completion rate in Ford's December 2015 progress report to the EPA, the defect trend is in decline. ODI is not aware of any crashes, deaths or injuries related to the alleged defect.ODI believes the alleged defect poses a safety risk but notes that the EPA emissions recall is addressing the safety problem.Compelling issuance of a duplicate recall would not represent a wise use of agency resources.Accordingly, this Recall Query is closed.This action is not a finding that no defect exists and NHTSA will take further action if such action is warranted.
Engine
The Office of Defects Investigation (ODI) opened this RQ to investigate allegations that the scope and remedy of safety recall 13V-535 were inadequate. Recall 13V-535 was limited to a relatively small population of Ambulance Package vehicles and ODI received complaints of pickup trucks and Fire Engine Prep Package vehicles being affected by the same defect. Ford manufactured approximately 555,985 subject vehicles between February 22, 2010 and January 30, 2015 that may be affected by defective EGT sensors and Powertrain Control Module (PCM) software calibration. The subject vehicles are equipped with four (4) EGT sensors to monitor engine operating conditions. An EGT sensor fault may produce false exhaust over-temperature signals. If these signals are produced, the Powertrain Control Module (PCM) implements a Failure Management Effects Mode (FMEM) and the driver receives a Stop Safely Now (SSN) system warning on the instrument cluster message center. The FMEM triggers a 70% reduction in available engine power over a period of no more than 45 seconds, during which it may not be possible to accelerate or maintain vehicle speed. The PCM then commands the engine to shut down when vehicle speed reaches approximately 1 mph. There is no immediate restart capability. Depending on the PCM software calibration, ignition key position and ambient temperature conditions, the engine may not restart until the end of a 10-60 minute cool down period.Ford and its component supplier(s) made numerous changes to the PCM software calibration and the design, material and manufacture of the EGT sensors over the period of subject vehicle production. This continuous product improvement affected vehicle performance regarding the alleged defect. Ford acknowledges the defect condition in the subject vehicles but argues that an unreasonable risk to motor vehicle safety is limited to Ambulance Package and Fire Engine Prep Package vehicles where commanded shutdown could impact emergency response and patient care. Ford also argues that the defect trend is in decline. Ford also initiated a new safety recall (15V-175) to address the 13V-535 remedy concerns in the Ambulance Package vehicles and Fire Engine Prep Package vehicles. The 15V-175 remedy reprograms the PCM with a new software calibration that stops a single EGT sensor fault to cause the vehicle to enter the FMEM shutdown mode.Ford also initiated an EPA emissions recall (14E03) for all subject vehicles that reprograms the PCM with the software calibration employed in safety recall 15V-175. Finally, Ford initiated a Customer Satisfaction Program (15M01) providing extended warranty coverage of 8 years or 80,000 miles for the the EGT sensors on certain MY2011-2012 subject vehicles.Due to the EPA emissions recall, that had a 66.6% completion rate in Ford's December 2015 progress report to the EPA, the defect trend is in decline. ODI is not aware of any crashes, deaths or injuries related to the alleged defect.ODI believes the alleged defect poses a safety risk but notes that the EPA emissions recall is addressing the safety problem.Compelling issuance of a duplicate recall would not represent a wise use of agency resources.Accordingly, this Recall Query is closed.This action is not a finding that no defect exists and NHTSA will take further action if such action is warranted.
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