NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
136 reports29,998 miles · Aug 17, 2014
Fuel System, GasolinePower Train
I NOTICED THAT MY TRUCK WOULD SHIFT HARD WHEN I STARTED IT IN THE MORNING AT AROUND 24000 MILES. TOOK THE TRUCK TO FORD UNDER WARRANTY AND THEY TOLD ME THAT THEY COULD NOT DO ANYTHING THAT IT WAS THE NEW SIX SPEED. NOW I HAVE BEEN SMELLING FUEL SO I TOOK IT TO FORD AND THEY TOLD ME THAT IT WAS MORE THAN LIKELY A VARMINT CHEWED…
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I NOTICED THAT MY TRUCK WOULD SHIFT HARD WHEN I STARTED IT IN THE MORNING AT AROUND 24000 MILES. TOOK THE TRUCK TO FORD UNDER WARRANTY AND THEY TOLD ME THAT THEY COULD NOT DO ANYTHING THAT IT WAS THE NEW SIX SPEED. NOW I HAVE BEEN SMELLING FUEL SO I TOOK IT TO FORD AND THEY TOLD ME THAT IT WAS MORE THAN LIKELY A VARMINT CHEWED THE LINE AND THAT I WAS OVER MONTHS ON MY 2011 MODEL TRUCK BUT NOT MILES, COULD NOT HELP ME EVEN THOUGH IT IS A FIRE HAZARD. I DECIDED TO SEE WHAT I COULD FIND AND FOUND THAT IT WAS LEAKING AROUND THE FUEL SENDING UNIT FROM A POSSIBLE FUEL LINE SEAL, STILL HAVE NOT FIXED BECAUSE YOU HAVE TO BUY ALL NEW LINES AND REPLACE AT A LARGE COST. TOLD FORD THINKING I WOULD RECEIVE SOME HELP SINCE IT IS LESS THAN 36000 MILES AND THEIR MECHANIC SAID THAT IS THE SHIFT PROBLEM IN THE MORNING WHICH WAS UNDER WARRANTY WHEN REPORTED AND STILL GOT SHOT DOWN. MY BABY TO FIX AT MY COST. I HAVE OWNED NOTHING BUT FORDS MY ENTIRE LIFE AND NOW CONSIDERING GMC. *TR
NHTSA ODI #10625878
88,000 miles · Jul 29, 2014
Fuel/propulsion System
TL* THE CONTACT OWNS A 2011 FORD F-350. WHILE DRIVING APPROXIMATELY 30 MPH, THE ENGINE STALLED WITHOUT WARNING . THE CONTACT WAS UNABLE TO START THE VEHICLE AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS TOWED TO THE DEALER AND THEY STATED THAT THE FUEL TEMPERATURE SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANU…
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TL* THE CONTACT OWNS A 2011 FORD F-350. WHILE DRIVING APPROXIMATELY 30 MPH, THE ENGINE STALLED WITHOUT WARNING . THE CONTACT WAS UNABLE TO START THE VEHICLE AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS TOWED TO THE DEALER AND THEY STATED THAT THE FUEL TEMPERATURE SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 88,000.
NHTSA ODI #10617147
69,750 miles · Jul 16, 2014
Fuel/propulsion System
STOPPED AT BP GAS STATION IN POCAHANTAS, IL FOR DIESEL. PUMP HANDLE AND BUTTON WERE GREEN. APPARENTLY WAS 85 OCTANE GASOLINE. DROVE APPROXIMATELY 7 MILES EAST ON I-70 WHEN UNLEADED FUEL HIT THE FUEL INJECTORS AND LOST POWER WHILE HAULING A 3,300 LB CAMPER AND 21' FIBERGLASS BOAT WITH TANDEM AXLE WHILE IN THE #2 (HIGH-SPEED) L…
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STOPPED AT BP GAS STATION IN POCAHANTAS, IL FOR DIESEL. PUMP HANDLE AND BUTTON WERE GREEN. APPARENTLY WAS 85 OCTANE GASOLINE. DROVE APPROXIMATELY 7 MILES EAST ON I-70 WHEN UNLEADED FUEL HIT THE FUEL INJECTORS AND LOST POWER WHILE HAULING A 3,300 LB CAMPER AND 21' FIBERGLASS BOAT WITH TANDEM AXLE WHILE IN THE #2 (HIGH-SPEED) LANE ATTEMPTING TO PASS A SLOWER VEHICLE AT APPROXIMATELY 70 MPH. LOST ALL POWER, CHECK ENGINE LIGHT CAME ON AND SIGNALED IMMEDIATELY FOR RIGHT TURN, AND PULLED TO THE SIDE OF THE HIGHWAY. CALLED THREE FORD DEALERSHIPS IN THE LOCAL AREA AND TWO SAID THEY COULDN'T EVEN LOOK AT IT FOR A WEEK. PAID ADDITIONAL TOWING TO HAVE IT TOWED TO SCHMIDT FORD, SALEM, IL AND IT SAT UNTIL MONDAY BEFORE I WAS CALLED AND TOLD IT WOULD COST ME $8,500 ESTIMATE TO REPLACE THE ENTIRE FUEL SYSTEM (INJECTORS, FUEL RAILS, HIGH AND LOW PRESSURE PUMP, TANK, AND FUEL FILTER). SERVICE REP TOLD ME IF I DIDN'T DO THE REPAIRS THEY WOULD HAVE TO NOTIFY FORD OF THE WARRANTY VIOLATION AGAINST FORD'S JOB-AID FOR THIS CONTINUED PROBLEM. I RESEARCHED THE ISSUE ON MULTIPLE FORUMS AND DISCOVERED THERE IS A DE-LAMINATION ISSUE OCCURRING WITH THE FUEL TANKS THAT IS CAUSING HIGH PRESSURE PUMP FAILURES. SINCE I DIDN'T DRIVE IT FOR A PROLONGED PERIOD I INSTRUCTED THE SERVICE TECH TO DRAIN THE ENTIRE SYSTEM INCLUDING THE RETURN LINE, TO WHICH THEY TOLD ME THAT WOULD REQUIRE DROPPING THE TANK, AND I TOLD THEM TO DROP THE TANK, EMPTY IT OF ALL CONTENTS, INSPECT FOR DELAMINATION, CHANGE THE FUEL FILTER, AND PUT FRESH DIESEL FUEL INTO IT AND RUN IT AND CALL ME BACK. THEY DID NOT CALL ME BACK AND WHEN I CALLED 5 MINUTES BEFORE CLOSE OF BUSINESS ON TUESDAY THEY SAID IT'S FIXED AND RUNNING FINE. I HAD TO ASK HOW MUCH THE BILL WAS AND WAS TOLD IT WAS $640 (APPROX). RETURNED TO THE DEALERSHIP ON THURSDAY (10 JULY 14) AND PICKED UP THE VEHICLE, PAID THE BILL AND RETURNED HOME (896 MILES). *TR
NHTSA ODI #10611026
29,000 miles · May 23, 2014
Fuel System, Diesel
THIS DIESEL TRUCK WAS BEING DRIVEN AT 20 MPH WHEN WITHOUT ANY WARNING, THE ENGINE SHUT OFF RESULTING IN LOSS OF ALL POWER STEERING AND BRAKES. WOULD NOT RESTART. TOWED TO DEALER SERVICE. DEALER DIAGNOSED LACK OF FUEL PRESSURE AND THEY OBSERVED METAL SHAVINGS IN THE LOWER FILTER INDICATING THE HPFP WAS DISINTEGRATING. DEALER SUB…
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THIS DIESEL TRUCK WAS BEING DRIVEN AT 20 MPH WHEN WITHOUT ANY WARNING, THE ENGINE SHUT OFF RESULTING IN LOSS OF ALL POWER STEERING AND BRAKES. WOULD NOT RESTART. TOWED TO DEALER SERVICE. DEALER DIAGNOSED LACK OF FUEL PRESSURE AND THEY OBSERVED METAL SHAVINGS IN THE LOWER FILTER INDICATING THE HPFP WAS DISINTEGRATING. DEALER SUBMITTED PICTURES OF THE FLOW CONTROL VALVE TO FORD WARRANTY PRIOR APPROVAL PER SERVICE MANUAL DIRECTIONS. DEALER OBSERVATION WAS THAT THEY OBSERVED NO SIGNIFICANT WATER OR DEBRIS CONTAMINATION IN THE FUEL FILTER. PRIOR APPROVAL RESPONSE WAS THAT THE PICTURES SUBMITTED WERE REPRESENTATIVE OF FUEL CONTAMINATION AND DENIED THE WARRANTY COVERAGE FOR THE REPAIR. NO WATER IN FUEL INDICATION WAS EVER SEEN BY OWNER. FILTERS MAINTAINED PER MAINTENANCE SCHEDULE. BILL FOR REPAIR IS ESTIMATED AT APPROX $11,000. TWO WEEKS PRIOR, THIS VEHICLE WAS TOWING A 14K LB 5TH WHEEL DOWN THE SANTIAM PASS IN OREGON. STEEP INCLINES, SHARP DROP OFFS, AND SNOW ON THE ROAD. A SUDDEN LOSS OF POWER WITHOUT WARNING WOULD VERY LIKELY HAVE RESULTED IN LOSS OF CONTROL OF THE VEHICLE, SEVERE BODILY INJURY, OR DEATH. IT APPEARS THE BOSCH CP4 FUEL PUMP WAS NOT DESIGNED TO OPERATE WITH THE 560 SCAR FUEL LUBRICITY OF US FUELS AND THAT FORD IS BLAMING PUMP FAILURES ON WATER CONTAMINATION BY OBSERVATION OF A CORROSION APPEARANCE ON ANOTHER COMPONENT. WARRANTY COVERAGE WAS DENIED WITHOUT ANY OBSERVATION OF THE FUEL PUMP ITSELF. NOTE THAT NO INDICATION THAT ANYTHING WAS WRONG WITH THE TRUCK WAS OBSERVED PRIOR TO THE FAILURE. THE TRUCK IS EQUIPPED WITH A FACTORY 5TH WHEEL HITCH AND IS INTENDED TO HAUL UP TO 21.5K LB TRAILERS. SUDDEN LOSS OF POWER STEERING AND BRAKES WITHOUT WARNING UNDER THIS INTENDED USE IS EXTREMELY DANGEROUS. *TR
NHTSA ODI #10593571
40,000 miles · Apr 26, 2014
Electronic Stability Control (esc)Suspension
WHEN DRIVING ON A HIGHWAY AND HITTING A POT HOLE, THE FRONT END OF THE TRUCK SHAKES VIOLENTLY UNTIL THE SPEED OF THE TRUCK IS REDUCED TO ALMOST A STOP. THIS IS OBVIOUSLY DANGEROUS BECAUSE, NOT ONLY DO I LOOSE CONTROL TEMPORARILY, BUT THE CARS BEHIND ME CAN HIT ME. MANY PEOPLE ON LINE HAVE EXPRESSED THE SAME PROBLEM. *TR
NHTSA ODI #10585052
168,748 miles · Apr 11, 2014
Engine And Engine Cooling
THIS IS THE 3RD. TIME THAT A EGT SENSOR HAS FAILED ON MY FORD F-350 DIESEL TRUCK. THIS FIRST TIME WAS IN CALIFORNIA IN THE DESERT TRAVELING AT 70 MILES PER HOUR. THE TRUCK SHUT DOWN FOR NO REASON THAT I COULD SEE. I HAD A HORSE TRAILER WITH 5 HORSES ON BOARD AND THE TEMPERATURE OUTSIDE WAS 109 DEGREES IN THE DESERT. THE TRUCK WA…
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THIS IS THE 3RD. TIME THAT A EGT SENSOR HAS FAILED ON MY FORD F-350 DIESEL TRUCK. THIS FIRST TIME WAS IN CALIFORNIA IN THE DESERT TRAVELING AT 70 MILES PER HOUR. THE TRUCK SHUT DOWN FOR NO REASON THAT I COULD SEE. I HAD A HORSE TRAILER WITH 5 HORSES ON BOARD AND THE TEMPERATURE OUTSIDE WAS 109 DEGREES IN THE DESERT. THE TRUCK WAS STILL UNDER WARRANTY AND FORD TOOK 4 HOURS TO COME AND RESCUE US. THE TRUCK AND TRAILER WAS TOWED TO THE DEALERSHIP WHERE THEY DISCOVERED EGT #10 HAD FAILED AND SHUT THE TRUCK DOWN TO PROTECT THE ENGINE. THE EGT SENSOR WAS REPLACED. THE SECOND TIME I HAD JUST LEFT THE DEALERSHIP AND THE TRUCK TURNED ITSELF OFF AGAIN 130 MILES AWAY FROM THE DEALERSHIP. FORD WAS CALLED AGAIN AND I WAS TOWED BACK TO THE SAME DEALERSHIP. THEY DISCOVERED THAT EGT SENSOR #11 HAD FAILED AND WAS REPLACED. GEE, ONLY 2 MORE SENSORS TO GO. NOW ON APRIL 10, 2014, EGT SENSOR #13 FAILED AND I ONLY STOPPED TO GET DIESEL FUEL. I PULLED OUT OF THE GAS STATION AND THE ENGINE JUST DIED IN DRIVE GEAR POSITION. THIS TIME THE DEALERSHIP CHARGED ME FOR THE SERVICE AND PART AND FAILED TO NOTIFY ME OF A RECALL ON THIS MATTER AND PART. WHEN PULLING MY HORSE TRAILER WITH PRIZED AND VALUED HORSES ON BOARD, I WOULD HATE TO CAUSE AND ACCIDENT OR HAVE AN 18 WHEELER REAR-END ME WHILE STOPPED IN THE LANE OF A MAJOR INTERSTATE HIGHWAY. I FIND IT SHAMEFUL THAT MY OWN FORD DEALERSHIP, OR FOR THAT MATTER FORD MOTOR COMPANY CAN TAKE MY $65,000 FOR A NEW PURCHASE TRUCK, BUT THEY CAN'T INFORM ME WHEN MY FAMILY, CHILDREN, PASSENGERS OR HORSES LIVES ARE IN DANGER!!! I AM ALSO GOING TO CONFRONT THE DEALERSHIP THAT CHARGED ME ON APRIL 10, 2014 FOR A RECALL THAT THEY SAY DOESN'T EXIST ACCORDING TO THE FORD MOTOR COMPANY COMPUTER SYSTEM AND DATABASE. *JS
NHTSA ODI #10579219
69,000 miles · Apr 7, 2014
SteeringSuspension
2011 F350 4X4 DUAL REAR WHEEL LARIAT. EVERYONE CALLS IT THE "SUPER DUTY DEATH WOBBLE" FORD HAS NO PLANS TO FIX. STARTED AT 30K MILES, REPLACED ALL KNOWN WORN PARTS AND SUGGESTED PARTS LIKE EVERYONE ELSE - STILL DOING IT. YOUTUBE VIDEOS SHOW VIOLENT SHAKE TO THE POINT YOUR HEAD CAN SMACK THE SIDE WINDOWS. FRONT END ON HIGHWAY H…
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2011 F350 4X4 DUAL REAR WHEEL LARIAT. EVERYONE CALLS IT THE "SUPER DUTY DEATH WOBBLE" FORD HAS NO PLANS TO FIX. STARTED AT 30K MILES, REPLACED ALL KNOWN WORN PARTS AND SUGGESTED PARTS LIKE EVERYONE ELSE - STILL DOING IT. YOUTUBE VIDEOS SHOW VIOLENT SHAKE TO THE POINT YOUR HEAD CAN SMACK THE SIDE WINDOWS. FRONT END ON HIGHWAY HITS SLIGHT BUMP LIKE ON OVER PASS SHAKES SO VIOLENTLY IT CAN BREAK THE FRONT END WHEEL TIRES AND EVERYTHING ELSE.. CHANGED TIRES, STABILIZER SHOCK, ALIGNMENTS. RECENTLY THIS PAST WEEK ON I75 IN OHIO IT HAPPENED 1/2 DOZEN TIMES @ 65 TO 70 MPH SHOOK SO HARD YOU CANNOT CONTROL LOCK THE BRAKES DOWN HARD TO 30 MPH JUST LIKE EVERYONE ELSE ON THE NET SAYS. NEARLY CAUSING WRECKS ON THE FREEWAY. HAPPENS WITHOUT WARNING. TOTALLY STOCK $55K TRUCK. DEALER SAYS NO TSB OR RECALL. BUT FORD DOES KNOW ABOUT IT AND SAYS IT "MAY HELP" TO CHECK STABILIZER SHOCK. EVERYONE HAS DONE THAT. GOOGLE SUPER DUTY DEATH WOBBLE IT AND SEE VIDEOS. MY FIRST EVER ONLINE COMPLAINT. THIS FORD TRUCK IS INSANELY DANGEROUS. AT DEALER NOW WITH NO SOLUTION. I DISCOVERED BY SWITCHING INTO 4WHD IT WILL STOP WHICH TELLS ME IT IS INTERNAL CONTROL ARM BUSHINGS BECAUSE 4WD WILL BIND THE FRONT END UP ENOUGH TO PRELOAD SUSPENSION. IT GOT ME HOME BUT THE WIFE WILL NEVER RIDE IN IT AGAIN! *TR
NHTSA ODI #10578052
12,000 miles · Mar 15, 2014
SteeringSuspension
HIT A SLIGHT BUMP IN THE ROAD AND THE TRUCK STARTED TO SHAKE VIOLENTLY AND THE STEERING WHEEL HAD SEVERE SHAKING. HAD TO SLOW DOWN TO 30MPH BEFORE THE TRUCK QUITE SHAKING AND ALLOWED ME TO RETURN TO NORMAL SPEED. *TR
NHTSA ODI #10572557
72,855 miles · Feb 12, 2014
EngineFuel System, Diesel
THE ENGINE LIGHT CAME ON TODAY IN MY 2011 F350 DIESEL . DEALER SAYS DEF PUMP ERROR CODE. DEALER SAYS NO PUMPS AVAILABLE UNTIL 03/15/2014. I THINK FORD SHOULD ISSUE A SERVICE BULLETIN. DEALER SAYS NO WARRANTY. DEALER STATES TRUCK WILL SHUT DOWN AT ANY TIME. THIS SHOULD BECOME A RECALL ISSUE WITH THE NHTSA. OWNERS OF THESE TRUCK…
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THE ENGINE LIGHT CAME ON TODAY IN MY 2011 F350 DIESEL . DEALER SAYS DEF PUMP ERROR CODE. DEALER SAYS NO PUMPS AVAILABLE UNTIL 03/15/2014. I THINK FORD SHOULD ISSUE A SERVICE BULLETIN. DEALER SAYS NO WARRANTY. DEALER STATES TRUCK WILL SHUT DOWN AT ANY TIME. THIS SHOULD BECOME A RECALL ISSUE WITH THE NHTSA. OWNERS OF THESE TRUCKS TOW TRAILERS FREQUENTLY WITH LENGTHS IN EXCESS OF 36'. HAVING A TOW VEHICLE SHUT DOWN IN TRAFFIC AT HIGHWAY SPEEDS IS EMINENTLY DANGEROUS AND WILL CAUSE FATALITIES REFER TO NHTSA CAMPAIGN NUMBER: 13V535000 ON SIMILAR VEHICLES. *TR
NHTSA ODI #10563967
102,132 miles · Jan 13, 2014
SteeringSuspension
DRIVING AT 65 MPH ON IH-10 HOUSTON TX, HIT A BUMP IN THE ROAD AND TRUCK ENTERED INTO A DEATH WOBBLE, HAD TO VEER ACROSS 3 LANES AND A ON RAMP TO THE SHOULDER AND SLOW TO ABOUT 5 MPH BEFORE THE SHIMMY STOPPED. VERY SCARY ACTUALLY A LITTLE SCARED OF MY TRUCK NOW. WENT TO A FRONT END SHOP TODAY AND WAS TOLD I HAVE NO LOOSE PARTS…
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DRIVING AT 65 MPH ON IH-10 HOUSTON TX, HIT A BUMP IN THE ROAD AND TRUCK ENTERED INTO A DEATH WOBBLE, HAD TO VEER ACROSS 3 LANES AND A ON RAMP TO THE SHOULDER AND SLOW TO ABOUT 5 MPH BEFORE THE SHIMMY STOPPED. VERY SCARY ACTUALLY A LITTLE SCARED OF MY TRUCK NOW. WENT TO A FRONT END SHOP TODAY AND WAS TOLD I HAVE NO LOOSE PARTS AND THE STEERING STABILIZER WAS FINE. HE TOLD ME THE BALL JOINT ON THE TRACK BAR IS USUALLY WHAT IT IS AND ONLY FORD CAN FIX IT. THEY DID NOT CHARGE ME. *TR
NHTSA ODI #10559745
Official recalls
4Aug 13, 2014
PJ's Truck Bodies & Equipment Co., (PJ's) is recalling certain 2009-2013 Ford F-350, F-450, and F-550 Super Duty chassis modified by PJ's and equipped with certain Muncie Power Products PTO Assemblies. In the affected vehicles, oil may leak from the PTO pressure switch onto a thermal blanket covering the exhaust.
Consequence & remedy
Consequence: The leaking oil may soak into the thermal blanket covering the exhaust, which when combined with heat from exhaust, may result in an increased risk of fire.
Remedy: PJ's has notified owners and dealers will install a new pressure switch kit that moves the switch away from the exhaust system, free of charge. The recall began on August 28, 2014. Owners may contact PJ's customer service at 1-866-475-8782.
Oct 30, 2013
Ford Motor Company (Ford) is recalling certain model year 2011-2012 F-350/450/550 Ambulance Package vehicles manufactured February 22, 2010, through October 19, 2012 and equipped with a 6.7L diesel engine. Due to an exhaust sensor problem, the vehicles may experience loss of power followed by an engine stall.
Consequence & remedy
Consequence: An unexpected engine stall increases the risk of a crash. Additionally, if this were to occur when the ambulance is transporting a patient, there is an increased risk of injury to the patient.
Remedy: Ford will notify owners, and dealers will replace the exhaust gas temperature sensor, free of charge. The recall began on November 25, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S10.
Feb 24, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2011 FORD F-150, F-250, F-350, F-450, F-550, EDGE, AND LINCOLN MKX TRUCKS MANUFACTURED FROM OCTOBER 25, 2010, THROUGH NOVEMBER 20, 2010. THESE VEHICLES WERE INSPECTED USING INTEGRATED DIAGNOSTIC SYSTEM (IDS) THAT HAD A CUSTOM SOFTWARE ROUTINE TO READ THE SUSPECT BODY CONTROL MODULE (BCM) SERIAL NUMBER. BASED ON THE SERIAL NUMBER THE BCM WAS EITHER NOT AFFECTED OR REPLACED. THE CUSTOM SOFTWARE ROUTINE WAS NOT READING THE CORRECT SET OF CHARACTERS, AND WAS NOT ABLE TO IDENTIFY A BCM THAT REQUIRED REPLACEMENT AFFECTED BCMS MAY HAVE THE POTENTIAL FOR AN INTERNAL SHORT.
Consequence & remedy
Consequence: IF AN ELECTRICAL SHORT DEVELOPS, AN OVERHEATING CONDITION MAY OCCUR WHICH COULD RESULT IN A VEHICLE FIRE.
Remedy: DEALER WILL INSPECT THE BODY CONTROL MODULE AND IF NECESSARY REPLACE IT FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MARCH 7, 2011. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Dec 29, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2011 F-150, F-250, F-350, F-450, F-550, EDGE AND LINCOLN MKX VEHICLES. DURING A SIX-DAY PRODUCTION PERIOD, THE SUPPLIER OF THE BODY CONTROL MODULE MANUFACTURED MODULES THAT MAY HAVE THE POTENTIAL FOR AN INTERNAL SHORT.
Consequence & remedy
Consequence: IF AN ELECTRICAL SHORT DEVELOPS, AN OVERHEATING CONDITION MAY OCCUR WHICH CAN RESULT IN AN UNATTENDED VEHICLE FIRE.
Remedy: DEALER WILL REPLACE THE BODY CONTROL MODULE IF NECESSARY FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JANUARY 11, 2011. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1RQ14005 · Vehicle Commanded Engine Shutdown
Opened Jan 13, 2015 · Closed Mar 15, 2016
Status: closed (inferred from source dates) · Electrical System:software; Engine; Engine And Engine Cooling:engine:diesel; Engine And Engine Cooling:exhaust System; Engine And Engine Cooling:exhaust System:emission Control
The Office of Defects Investigation (ODI) opened this RQ to investigate allegations that the scope and remedy of safety recall 13V-535 were inadequate. Recall 13V-535 was limited to a relatively small population of Ambulance Package vehicles and ODI received complaints of pickup trucks and Fire Engine Prep Package vehicles being affected by the same defect. Ford manufactured approximately 555,985 subject vehicles between February 22, 2010 and January 30, 2015 that may be affected by defective EGT sensors and Powertrain Control Module (PCM) software calibration. The subject vehicles are equipped with four (4) EGT sensors to monitor engine operating conditions. An EGT sensor fault may produce false exhaust over-temperature signals. If these signals are produced, the Powertrain Control Module (PCM) implements a Failure Management Effects Mode (FMEM) and the driver receives a Stop Safely Now (SSN) system warning on the instrument cluster message center. The FMEM triggers a 70% reduction in available engine power over a period of no more than 45 seconds, during which it may not be possible to accelerate or maintain vehicle speed. The PCM then commands the engine to shut down when vehicle speed reaches approximately 1 mph. There is no immediate restart capability. Depending on the PCM software calibration, ignition key position and ambient temperature conditions, the engine may not restart until the end of a 10-60 minute cool down period.Ford and its component supplier(s) made numerous changes to the PCM software calibration and the design, material and manufacture of the EGT sensors over the period of subject vehicle production. This continuous product improvement affected vehicle performance regarding the alleged defect. Ford acknowledges the defect condition in the subject vehicles but argues that an unreasonable risk to motor vehicle safety is limited to Ambulance Package and Fire Engine Prep Package vehicles where commanded shutdown could impact emergency response and patient care. Ford also argues that the defect trend is in decline. Ford also initiated a new safety recall (15V-175) to address the 13V-535 remedy concerns in the Ambulance Package vehicles and Fire Engine Prep Package vehicles. The 15V-175 remedy reprograms the PCM with a new software calibration that stops a single EGT sensor fault to cause the vehicle to enter the FMEM shutdown mode.Ford also initiated an EPA emissions recall (14E03) for all subject vehicles that reprograms the PCM with the software calibration employed in safety recall 15V-175. Finally, Ford initiated a Customer Satisfaction Program (15M01) providing extended warranty coverage of 8 years or 80,000 miles for the the EGT sensors on certain MY2011-2012 subject vehicles.Due to the EPA emissions recall, that had a 66.6% completion rate in Ford's December 2015 progress report to the EPA, the defect trend is in decline. ODI is not aware of any crashes, deaths or injuries related to the alleged defect.ODI believes the alleged defect poses a safety risk but notes that the EPA emissions recall is addressing the safety problem.Compelling issuance of a duplicate recall would not represent a wise use of agency resources.Accordingly, this Recall Query is closed.This action is not a finding that no defect exists and NHTSA will take further action if such action is warranted.
Additional source detail variants (5)
Electrical System:software
The Office of Defects Investigation (ODI) opened this RQ to investigate allegations that the scope and remedy of safety recall 13V-535 were inadequate. Recall 13V-535 was limited to a relatively small population of Ambulance Package vehicles and ODI received complaints of pickup trucks and Fire Engine Prep Package vehicles being affected by the same defect. Ford manufactured approximately 555,985 subject vehicles between February 22, 2010 and January 30, 2015 that may be affected by defective EGT sensors and Powertrain Control Module (PCM) software calibration. The subject vehicles are equipped with four (4) EGT sensors to monitor engine operating conditions. An EGT sensor fault may produce false exhaust over-temperature signals. If these signals are produced, the Powertrain Control Module (PCM) implements a Failure Management Effects Mode (FMEM) and the driver receives a Stop Safely Now (SSN) system warning on the instrument cluster message center. The FMEM triggers a 70% reduction in available engine power over a period of no more than 45 seconds, during which it may not be possible to accelerate or maintain vehicle speed. The PCM then commands the engine to shut down when vehicle speed reaches approximately 1 mph. There is no immediate restart capability. Depending on the PCM software calibration, ignition key position and ambient temperature conditions, the engine may not restart until the end of a 10-60 minute cool down period.Ford and its component supplier(s) made numerous changes to the PCM software calibration and the design, material and manufacture of the EGT sensors over the period of subject vehicle production. This continuous product improvement affected vehicle performance regarding the alleged defect. Ford acknowledges the defect condition in the subject vehicles but argues that an unreasonable risk to motor vehicle safety is limited to Ambulance Package and Fire Engine Prep Package vehicles where commanded shutdown could impact emergency response and patient care. Ford also argues that the defect trend is in decline. Ford also initiated a new safety recall (15V-175) to address the 13V-535 remedy concerns in the Ambulance Package vehicles and Fire Engine Prep Package vehicles. The 15V-175 remedy reprograms the PCM with a new software calibration that stops a single EGT sensor fault to cause the vehicle to enter the FMEM shutdown mode.Ford also initiated an EPA emissions recall (14E03) for all subject vehicles that reprograms the PCM with the software calibration employed in safety recall 15V-175. Finally, Ford initiated a Customer Satisfaction Program (15M01) providing extended warranty coverage of 8 years or 80,000 miles for the the EGT sensors on certain MY2011-2012 subject vehicles.Due to the EPA emissions recall, that had a 66.6% completion rate in Ford's December 2015 progress report to the EPA, the defect trend is in decline. ODI is not aware of any crashes, deaths or injuries related to the alleged defect.ODI believes the alleged defect poses a safety risk but notes that the EPA emissions recall is addressing the safety problem.Compelling issuance of a duplicate recall would not represent a wise use of agency resources.Accordingly, this Recall Query is closed.This action is not a finding that no defect exists and NHTSA will take further action if such action is warranted.
Engine And Engine Cooling:engine:diesel
The Office of Defects Investigation (ODI) opened this RQ to investigate allegations that the scope and remedy of safety recall 13V-535 were inadequate. Recall 13V-535 was limited to a relatively small population of Ambulance Package vehicles and ODI received complaints of pickup trucks and Fire Engine Prep Package vehicles being affected by the same defect. Ford manufactured approximately 555,985 subject vehicles between February 22, 2010 and January 30, 2015 that may be affected by defective EGT sensors and Powertrain Control Module (PCM) software calibration. The subject vehicles are equipped with four (4) EGT sensors to monitor engine operating conditions. An EGT sensor fault may produce false exhaust over-temperature signals. If these signals are produced, the Powertrain Control Module (PCM) implements a Failure Management Effects Mode (FMEM) and the driver receives a Stop Safely Now (SSN) system warning on the instrument cluster message center. The FMEM triggers a 70% reduction in available engine power over a period of no more than 45 seconds, during which it may not be possible to accelerate or maintain vehicle speed. The PCM then commands the engine to shut down when vehicle speed reaches approximately 1 mph. There is no immediate restart capability. Depending on the PCM software calibration, ignition key position and ambient temperature conditions, the engine may not restart until the end of a 10-60 minute cool down period.Ford and its component supplier(s) made numerous changes to the PCM software calibration and the design, material and manufacture of the EGT sensors over the period of subject vehicle production. This continuous product improvement affected vehicle performance regarding the alleged defect. Ford acknowledges the defect condition in the subject vehicles but argues that an unreasonable risk to motor vehicle safety is limited to Ambulance Package and Fire Engine Prep Package vehicles where commanded shutdown could impact emergency response and patient care. Ford also argues that the defect trend is in decline. Ford also initiated a new safety recall (15V-175) to address the 13V-535 remedy concerns in the Ambulance Package vehicles and Fire Engine Prep Package vehicles. The 15V-175 remedy reprograms the PCM with a new software calibration that stops a single EGT sensor fault to cause the vehicle to enter the FMEM shutdown mode.Ford also initiated an EPA emissions recall (14E03) for all subject vehicles that reprograms the PCM with the software calibration employed in safety recall 15V-175. Finally, Ford initiated a Customer Satisfaction Program (15M01) providing extended warranty coverage of 8 years or 80,000 miles for the the EGT sensors on certain MY2011-2012 subject vehicles.Due to the EPA emissions recall, that had a 66.6% completion rate in Ford's December 2015 progress report to the EPA, the defect trend is in decline. ODI is not aware of any crashes, deaths or injuries related to the alleged defect.ODI believes the alleged defect poses a safety risk but notes that the EPA emissions recall is addressing the safety problem.Compelling issuance of a duplicate recall would not represent a wise use of agency resources.Accordingly, this Recall Query is closed.This action is not a finding that no defect exists and NHTSA will take further action if such action is warranted.
Engine And Engine Cooling:exhaust System:emission Control
The Office of Defects Investigation (ODI) opened this RQ to investigate allegations that the scope and remedy of safety recall 13V-535 were inadequate. Recall 13V-535 was limited to a relatively small population of Ambulance Package vehicles and ODI received complaints of pickup trucks and Fire Engine Prep Package vehicles being affected by the same defect. Ford manufactured approximately 555,985 subject vehicles between February 22, 2010 and January 30, 2015 that may be affected by defective EGT sensors and Powertrain Control Module (PCM) software calibration. The subject vehicles are equipped with four (4) EGT sensors to monitor engine operating conditions. An EGT sensor fault may produce false exhaust over-temperature signals. If these signals are produced, the Powertrain Control Module (PCM) implements a Failure Management Effects Mode (FMEM) and the driver receives a Stop Safely Now (SSN) system warning on the instrument cluster message center. The FMEM triggers a 70% reduction in available engine power over a period of no more than 45 seconds, during which it may not be possible to accelerate or maintain vehicle speed. The PCM then commands the engine to shut down when vehicle speed reaches approximately 1 mph. There is no immediate restart capability. Depending on the PCM software calibration, ignition key position and ambient temperature conditions, the engine may not restart until the end of a 10-60 minute cool down period.Ford and its component supplier(s) made numerous changes to the PCM software calibration and the design, material and manufacture of the EGT sensors over the period of subject vehicle production. This continuous product improvement affected vehicle performance regarding the alleged defect. Ford acknowledges the defect condition in the subject vehicles but argues that an unreasonable risk to motor vehicle safety is limited to Ambulance Package and Fire Engine Prep Package vehicles where commanded shutdown could impact emergency response and patient care. Ford also argues that the defect trend is in decline. Ford also initiated a new safety recall (15V-175) to address the 13V-535 remedy concerns in the Ambulance Package vehicles and Fire Engine Prep Package vehicles. The 15V-175 remedy reprograms the PCM with a new software calibration that stops a single EGT sensor fault to cause the vehicle to enter the FMEM shutdown mode.Ford also initiated an EPA emissions recall (14E03) for all subject vehicles that reprograms the PCM with the software calibration employed in safety recall 15V-175. Finally, Ford initiated a Customer Satisfaction Program (15M01) providing extended warranty coverage of 8 years or 80,000 miles for the the EGT sensors on certain MY2011-2012 subject vehicles.Due to the EPA emissions recall, that had a 66.6% completion rate in Ford's December 2015 progress report to the EPA, the defect trend is in decline. ODI is not aware of any crashes, deaths or injuries related to the alleged defect.ODI believes the alleged defect poses a safety risk but notes that the EPA emissions recall is addressing the safety problem.Compelling issuance of a duplicate recall would not represent a wise use of agency resources.Accordingly, this Recall Query is closed.This action is not a finding that no defect exists and NHTSA will take further action if such action is warranted.
Engine And Engine Cooling:exhaust System
The Office of Defects Investigation (ODI) opened this RQ to investigate allegations that the scope and remedy of safety recall 13V-535 were inadequate. Recall 13V-535 was limited to a relatively small population of Ambulance Package vehicles and ODI received complaints of pickup trucks and Fire Engine Prep Package vehicles being affected by the same defect. Ford manufactured approximately 555,985 subject vehicles between February 22, 2010 and January 30, 2015 that may be affected by defective EGT sensors and Powertrain Control Module (PCM) software calibration. The subject vehicles are equipped with four (4) EGT sensors to monitor engine operating conditions. An EGT sensor fault may produce false exhaust over-temperature signals. If these signals are produced, the Powertrain Control Module (PCM) implements a Failure Management Effects Mode (FMEM) and the driver receives a Stop Safely Now (SSN) system warning on the instrument cluster message center. The FMEM triggers a 70% reduction in available engine power over a period of no more than 45 seconds, during which it may not be possible to accelerate or maintain vehicle speed. The PCM then commands the engine to shut down when vehicle speed reaches approximately 1 mph. There is no immediate restart capability. Depending on the PCM software calibration, ignition key position and ambient temperature conditions, the engine may not restart until the end of a 10-60 minute cool down period.Ford and its component supplier(s) made numerous changes to the PCM software calibration and the design, material and manufacture of the EGT sensors over the period of subject vehicle production. This continuous product improvement affected vehicle performance regarding the alleged defect. Ford acknowledges the defect condition in the subject vehicles but argues that an unreasonable risk to motor vehicle safety is limited to Ambulance Package and Fire Engine Prep Package vehicles where commanded shutdown could impact emergency response and patient care. Ford also argues that the defect trend is in decline. Ford also initiated a new safety recall (15V-175) to address the 13V-535 remedy concerns in the Ambulance Package vehicles and Fire Engine Prep Package vehicles. The 15V-175 remedy reprograms the PCM with a new software calibration that stops a single EGT sensor fault to cause the vehicle to enter the FMEM shutdown mode.Ford also initiated an EPA emissions recall (14E03) for all subject vehicles that reprograms the PCM with the software calibration employed in safety recall 15V-175. Finally, Ford initiated a Customer Satisfaction Program (15M01) providing extended warranty coverage of 8 years or 80,000 miles for the the EGT sensors on certain MY2011-2012 subject vehicles.Due to the EPA emissions recall, that had a 66.6% completion rate in Ford's December 2015 progress report to the EPA, the defect trend is in decline. ODI is not aware of any crashes, deaths or injuries related to the alleged defect.ODI believes the alleged defect poses a safety risk but notes that the EPA emissions recall is addressing the safety problem.Compelling issuance of a duplicate recall would not represent a wise use of agency resources.Accordingly, this Recall Query is closed.This action is not a finding that no defect exists and NHTSA will take further action if such action is warranted.
Engine
The Office of Defects Investigation (ODI) opened this RQ to investigate allegations that the scope and remedy of safety recall 13V-535 were inadequate. Recall 13V-535 was limited to a relatively small population of Ambulance Package vehicles and ODI received complaints of pickup trucks and Fire Engine Prep Package vehicles being affected by the same defect. Ford manufactured approximately 555,985 subject vehicles between February 22, 2010 and January 30, 2015 that may be affected by defective EGT sensors and Powertrain Control Module (PCM) software calibration. The subject vehicles are equipped with four (4) EGT sensors to monitor engine operating conditions. An EGT sensor fault may produce false exhaust over-temperature signals. If these signals are produced, the Powertrain Control Module (PCM) implements a Failure Management Effects Mode (FMEM) and the driver receives a Stop Safely Now (SSN) system warning on the instrument cluster message center. The FMEM triggers a 70% reduction in available engine power over a period of no more than 45 seconds, during which it may not be possible to accelerate or maintain vehicle speed. The PCM then commands the engine to shut down when vehicle speed reaches approximately 1 mph. There is no immediate restart capability. Depending on the PCM software calibration, ignition key position and ambient temperature conditions, the engine may not restart until the end of a 10-60 minute cool down period.Ford and its component supplier(s) made numerous changes to the PCM software calibration and the design, material and manufacture of the EGT sensors over the period of subject vehicle production. This continuous product improvement affected vehicle performance regarding the alleged defect. Ford acknowledges the defect condition in the subject vehicles but argues that an unreasonable risk to motor vehicle safety is limited to Ambulance Package and Fire Engine Prep Package vehicles where commanded shutdown could impact emergency response and patient care. Ford also argues that the defect trend is in decline. Ford also initiated a new safety recall (15V-175) to address the 13V-535 remedy concerns in the Ambulance Package vehicles and Fire Engine Prep Package vehicles. The 15V-175 remedy reprograms the PCM with a new software calibration that stops a single EGT sensor fault to cause the vehicle to enter the FMEM shutdown mode.Ford also initiated an EPA emissions recall (14E03) for all subject vehicles that reprograms the PCM with the software calibration employed in safety recall 15V-175. Finally, Ford initiated a Customer Satisfaction Program (15M01) providing extended warranty coverage of 8 years or 80,000 miles for the the EGT sensors on certain MY2011-2012 subject vehicles.Due to the EPA emissions recall, that had a 66.6% completion rate in Ford's December 2015 progress report to the EPA, the defect trend is in decline. ODI is not aware of any crashes, deaths or injuries related to the alleged defect.ODI believes the alleged defect poses a safety risk but notes that the EPA emissions recall is addressing the safety problem.Compelling issuance of a duplicate recall would not represent a wise use of agency resources.Accordingly, this Recall Query is closed.This action is not a finding that no defect exists and NHTSA will take further action if such action is warranted.
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