IllustrationThe back window shattered after turning on the rear window defroster. This put back seat occupants in harm. It impaired my vision. There were no warnings to this failure. My insurance company has been notified. Independent auto repair & glass repair shops have inspected the damage. Window must be replaced.
2019 Ford F-250 Sd
Owner reports · Recalls · Investigations
More warning signs than most F-250 Sd years
Owner complaints for the 2019 Ford F-250 Sd are substantially higher than the model-year median of 89.
About this comparison →How this year compares
Owner complaints by model year
Compare all F-250 Sd years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
3710–25K
18525–50K
2350–75K
1875–100K
15100–150K
10150K+
622 reports with mileage · 542 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Steering. Review the 776 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Suspension. Review the 678 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Wheels. Review the 87 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
16 crash reports11 fire reports12 injury reports
Structure complaints
21 reportsThe black plastic "roof rails" on the roof of my truck began cracking several months ago - I reported this to the dealership and just got excuses. I showed this to my dealership again on Friday and they said they would look into it. Today while driving the truck the entire roof rail came off and flew into traffic on the highway.…
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The black plastic "roof rails" on the roof of my truck began cracking several months ago - I reported this to the dealership and just got excuses. I showed this to my dealership again on Friday and they said they would look into it. Today while driving the truck the entire roof rail came off and flew into traffic on the highway.. luckily no one hit it or did it cause a crash, etc. However when I did look this issue up on the internet it seems Ford already has an active recall for this type of problem on another model car, however google searching the issue with my truck I found hundreds of complaints on different bulleting boards, and the other problem is apparently Ford is not covering the replacement of this part, and the only way to replace it is to remove the rear window (which has also resulted in MANY shattered windows) Ford did a recall for a similar issue with the Ford Explorer - The Ford reference number for this recall is 21S22. I fell this is an issue that should be addressed and how Ford plans to fix this as I even purchased an extended "platinum warranty" from Ford on this vehicle - - yet now they are refusing to do anything I dont have to pay hundreds of dollars to fix or risk shattering my windows.
The contact owns a 2019 Ford F-250. The contact stated that while driving approximately 15 MPH, the rear sliding glass window suddenly fell from the window frame and made contact with the granddaughter who was in a booster seat positioned in the middle of the rear seat. During the incident, the granddaughter sustained a head con…
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The contact owns a 2019 Ford F-250. The contact stated that while driving approximately 15 MPH, the rear sliding glass window suddenly fell from the window frame and made contact with the granddaughter who was in a booster seat positioned in the middle of the rear seat. During the incident, the granddaughter sustained a head contusion that did not require medical attention. The cause of the failure was not determined. The vehicle was not yet repaired. The local dealer and manufacturer were notified of the failure. The failure mileage was 55,000.
The tail gate of my F250 drops inadvertently. It dropped while I was hauling a trailer and was severely damaged. Ford is repairing this damage and has replace the latch and wiring harness to prevent it from happening again however 1 day after the recall repairs were completed, the tail came down on its own yet again. The fix did…
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The tail gate of my F250 drops inadvertently. It dropped while I was hauling a trailer and was severely damaged. Ford is repairing this damage and has replace the latch and wiring harness to prevent it from happening again however 1 day after the recall repairs were completed, the tail came down on its own yet again. The fix did not work. I notified the dealership and they said they would notify Ford.
When I left work my tailgate was closed and had not been opened for several days. When I got home, my tailgate was open and all my tools had fallen out of the truck. My truck was serviced 2 years ago for this type of issue. The repair needed to be done twice as the first time my tailgate would no longer open at all.
My tailgate has opened on its own twice in the last few weeks. Once while parked and locked in a parking lot. The second time I was driving while pulling a trailer and the tailgate bounced on the trailer jack for over an hour.
The contact owns a 2019 Ford F-250. The contact stated that after he had parked his vehicle at a campsite, he had noticed that the heat shield was hanging off his vehicle. The contact then called the dealer and made an appointment to have the heat shield replaced. The contact was also informed that the heat shield had rubbed aga…
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The contact owns a 2019 Ford F-250. The contact stated that after he had parked his vehicle at a campsite, he had noticed that the heat shield was hanging off his vehicle. The contact then called the dealer and made an appointment to have the heat shield replaced. The contact was also informed that the heat shield had rubbed against the driveshaft which resulted in minor damage; however, the dealer determined that the vehicle was safe to be driven. The manufacturer had yet to be notified of the failure. The vehicle had been repaired. Recently, the contact discovered a recall for 2021 Ford F-150 vehicles which he linked to the failure; NHTSA Campaign Number: 21V986000 (Power Train, Structure) however, neither the VIN nor the Year/Make/Model were included. The failure mileage was 16,566.
Tailgate has opened over 30 times while driving. Recall 19s48 was preformed but problem persists. Dealer has attemped to repair 7 times. Tailgate opened on freeway leaving dealership 5 minutes after tailgate recall rewiring service. A computer memory box was installed until tailgate opened again then dash mounted tailgate switch…
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Tailgate has opened over 30 times while driving. Recall 19s48 was preformed but problem persists. Dealer has attemped to repair 7 times. Tailgate opened on freeway leaving dealership 5 minutes after tailgate recall rewiring service. A computer memory box was installed until tailgate opened again then dash mounted tailgate switch was replaced twice. Tailgate has been damaged and repaired by dealer when opened at highway speeds while towing and contacted my trailer turning to get off the road. Very unsafe condition since truck is used primarily for towing. When tailgate drops down on highway I cannot turn vehicle of will damage tailgate and/or trailer. This forces me to pull over in emergency lane and close tailgate while vehicles drive by at speed. Ford customer care number was called and refered me to another dealer to attempt repair, but that dealer wants to charge me to diagnose problem. Ford motor company will not help in fixing this problem. Consumers need a class action lawsuit or something that will get FMC to honor recall commitment. FMC is not supporting local dealers attempt to fix problem and is making is making consumers pay the price.
I had the recall for the unintended tailgate opening fixed at the dealer in July of 2020. However on multiple occasions I noticed the the tailgate would open unintentionally. I thought it was my key fob in my pocket getting activated , but soon dismissed that theory. The tailgate would sometimes open when I am shifting from Par…
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I had the recall for the unintended tailgate opening fixed at the dealer in July of 2020. However on multiple occasions I noticed the the tailgate would open unintentionally. I thought it was my key fob in my pocket getting activated , but soon dismissed that theory. The tailgate would sometimes open when I am shifting from Park to Drive. Several times it would open when I release the E brake. I have contacted the dealer, but all they can offer is " we'll take a look at it"
WHILE DRIVING AT 70MPH ON I-565 IN HUNTSVILLE, AL, THE VEHICLE SUDDENLY BEGAN TO SHAKE VIOLENTLY AFTER DRIVING OVER A ROUGH SPOT IN THE HIGHWAY. STEERING WHEEL WAS SHAKING AND VEHICLE WAS SHAKING. I WAS ABLE TO STOP THE VEHICLE, AND THE SHAKING STOPPED AND DID NOT REOCCUR.
Official recalls
1125V572000 · Back Over Prevention: Sensing System: Camera
Sep 3, 2025
Ford Motor Company (Ford) is recalling certain 2015-2019 Lincoln MKC, Mustang, F-350 SD, F-250 SD, F-450 SD, 2015-2017 Lincoln Navigator, Expedition, 2015-2018 Edge, Transit Connect, 2016-2019 F-550 SD, Transit, 2017-2019 Econoline, and 2019 Ranger vehicles. The rearview camera may display a distorted, inverted, or blank image when the vehicle is in reverse.
Consequence & remedy
Consequence: A rearview camera that displays an inverted, distorted, or blank image can reduce the driver’s view behind the vehicle, increasing the risk of a crash.
Remedy: Dealers will inspect and replace the rearview camera as necessary, free of charge. Owner notification letters were mailed January 13, 2026. Ford owners will receive letters in phases, beginning January 2026 and June 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S89. This recall expands previous NHTSA recall number 25V270. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning September 8, 2025.
23V420000 · Equipment:other:owners/service/other Manual
Jun 9, 2023
Ford Motor Company (Ford) is recalling certain 2018-2023 Expedition and Lincoln Navigator vehicles equipped with third-row seating; and 2019-2023 F-Super Duty F-250, F-350, F-450, and F-550 SuperCab vehicles. The owner's manual does not include instructions for adjusting or removing certain head restraints. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
Consequence & remedy
Consequence: Without instructions, the head restraints may be improperly adjusted, increasing the risk of injury in the event of a crash.
Remedy: Ford will mail the Owner's Manual addendums that describe how to adjust and remove the head restraints for the center seating positions, free of charge. Owner notification letters were mailed July 21, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23C20.
22V644000 · Back Over Prevention: Sensing System: Camera
Aug 26, 2022
Ford Motor Company (Ford) is recalling certain 2017-2020 F-Super Duty F-250, F-350, F-450, and 2017-2020 Lincoln Continental vehicles equipped with the 360-degree camera system. Degradation of the camera's anit-reflective lens coating can lead to a foggy or cloudy rearview camera image.
Consequence & remedy
Consequence: Lack of a clear rearview camera image can reduce the driver's visibility of what is behind the vehicle, increasing the risk of a crash.
Remedy: Dealers will replace the rearview camera, free of charge. Owner notification letters were mailed July 14, 2023. Owners may contact Ford customer service at 1-800-1-866-436-7332. Ford's number for this recall is 22S51.
22V252000 · Back Over Prevention: Sensing System: Camera
Apr 14, 2022
Ford Motor Company (Ford) is recalling certain 2019 F-150, Super Duty F-250, F-350, F-450, and F-550 vehicles. Due to a poor electrical connection, the rearview camera may intermittently display a blank or distorted image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Consequence & remedy
Consequence: A rearview camera that displays a blank or distorted image can reduce the drivers view of what is behind the vehicle, increasing the risk of a crash.
Remedy: Dealers will replace the rearview camera, free of charge. Owner notification letters were mailed June 2, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20C19.
22V087000 · Power Train:driveline:driveshaft; Structure:frame And Members:underbody Shields
Feb 16, 2022
Ford Motor Company (Ford) is recalling certain 2017-2022 F-250 and F-350 Super Duty vehicles equipped with gasoline engines and aluminum driveshafts. Underbody heat and noise insulators may loosen and contact the aluminum driveshaft, which could damage the driveshaft and cause it to fracture.
Consequence & remedy
Consequence: A fractured driveshaft can cause a loss of drive power, or a loss of vehicle control if the driveshaft contacts the ground. Additionally, unintended movement could occur while parked if the parking brake is not engaged. Any of these scenarios can increase the risk of a crash.
Remedy: Dealers will inspect and repair the driveshaft as necessary, and properly attach the underbody insulators, free of charge. Owner notification letters were mailed on April 7, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S09.
Additional source detail variants (2)
Structure:frame And Members:underbody Shields
Ford Motor Company (Ford) is recalling certain 2017-2022 F-250 and F-350 Super Duty vehicles equipped with gasoline engines and aluminum driveshafts. Underbody heat and noise insulators may loosen and contact the aluminum driveshaft, which could damage the driveshaft and cause it to fracture.
Consequence: A fractured driveshaft can cause a loss of drive power, or a loss of vehicle control if the driveshaft contacts the ground. Additionally, unintended movement could occur while parked if the parking brake is not engaged. Any of these scenarios can increase the risk of a crash.
Remedy: Dealers will inspect and repair the driveshaft as necessary, and properly attach the underbody insulators, free of charge. Owner notification letters were mailed on April 7, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S09.
Power Train:driveline:driveshaft
Ford Motor Company (Ford) is recalling certain 2017-2022 F-250 and F-350 Super Duty vehicles equipped with gasoline engines and aluminum driveshafts. Underbody heat and noise insulators may loosen and contact the aluminum driveshaft, which could damage the driveshaft and cause it to fracture.
Consequence: A fractured driveshaft can cause a loss of drive power, or a loss of vehicle control if the driveshaft contacts the ground. Additionally, unintended movement could occur while parked if the parking brake is not engaged. Any of these scenarios can increase the risk of a crash.
Remedy: Dealers will inspect and repair the driveshaft as necessary, and properly attach the underbody insulators, free of charge. Owner notification letters were mailed on April 7, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S09.
21V155000 · Tires
Mar 10, 2021
Ford Motor Company (Ford) is recalling certain 2018 F-150, 2018-2020 F-250, F-350, and 2019 Escape vehicles equipped with Continental tires. On the affected vehicles, it is possible that one or more tires were cured for too long during tire production.
Consequence & remedy
Consequence: Over cured tires may develop a break in the sidewall, resulting in sudden air loss or belt edge separation which could lead to tread/belt loss. Either condition can cause a loss of vehicle control, increasing the risk of a crash.
Remedy: Ford will notify owners, and dealers will inspect the tires, and replace them as necessary, free of charge. The recall began on March 27, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S10.
19V880000 · Seat Belts:pretensioner; Structure:body:roof And Pillars
Dec 11, 2019
Ford Motor Company (Ford) is recalling certain 2017-2019 F-Super Duty F-250, F-350, F-450, and F-550 SuperCrew Cab vehicles with carpet flooring. If a front seat belt pretensioner deploys as the result of a crash, the sparks may ignite materials such as carpeting or insulation within the B-pillar area.
Consequence & remedy
Consequence: A vehicle fire could result if materials ignite inside the vehicle.
Remedy: Ford will notify owners, and dealers will apply heat resistant tape to the carpet and its insulation, and modify the B-Pillar insulation as necessary, free of charge. The recall is expected to begin January 20, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S52.
Additional source detail variants (2)
Seat Belts:pretensioner
Ford Motor Company (Ford) is recalling certain 2017-2019 F-Super Duty F-250, F-350, F-450, and F-550 SuperCrew Cab vehicles with carpet flooring. If a front seat belt pretensioner deploys as the result of a crash, the sparks may ignite materials such as carpeting or insulation within the B-pillar area.
Consequence: A vehicle fire could result if materials ignite inside the vehicle.
Remedy: Ford will notify owners, and dealers will apply heat resistant tape to the carpet and its insulation, and modify the B-Pillar insulation as necessary, free of charge. The recall is expected to begin January 20, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S52.
Structure:body:roof And Pillars
Ford Motor Company (Ford) is recalling certain 2017-2019 F-Super Duty F-250, F-350, F-450, and F-550 SuperCrew Cab vehicles with carpet flooring. If a front seat belt pretensioner deploys as the result of a crash, the sparks may ignite materials such as carpeting or insulation within the B-pillar area.
Consequence: A vehicle fire could result if materials ignite inside the vehicle.
Remedy: Ford will notify owners, and dealers will apply heat resistant tape to the carpet and its insulation, and modify the B-Pillar insulation as necessary, free of charge. The recall is expected to begin January 20, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S52.
19V864000 · Latches/locks/linkages:tailgate:latch
Dec 4, 2019
Ford Motor Company (Ford) is recalling certain 2017-2019 Super Duty F-250, F-350, and F-450 trucks equipped with an electric tailgate latch release switch mounted in the tailgate handle. Water may enter the electrical wiring system and cause a short circuit, activating the switch and releasing the tailgate latches.
Consequence & remedy
Consequence: Unintended tailgate opening may allow unrestrained cargo to fall out of the truck bed and become a road hazard, increasing the risk of a crash.
Remedy: Ford will notify owners, and dealers will modify the tailgate/frame wiring harnesses by adding jumper pigtails to isolate the tailgate release control circuits and will install a new tailgate handle release switch, free of charge. The recall is expected to begin January 20, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S48.
19V808000 · Exterior Lighting:headlights
Nov 12, 2019
Ford Motor Company (Ford) is recalling certain 2018-2019 F-250, F-350 and F-450 Super Duty trucks. The Daytime Running Lights (DRL) may not dim when the headlight switch is moved into the "On" position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Consequence & remedy
Consequence: DRL that cannot dim may reduce the visibility of other drivers, increasing the risk of a crash.
Remedy: Ford has notified owners, and dealers will reprogram the Body Control Module (BCM) software, free of charge. The recall began November 25, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19C10.
19V278000 · Engine; Equipment:electrical
Apr 8, 2019
Ford Motor Company (Ford) is recalling certain 2015-2019 Ford F-150 and 2017-2019 Ford F-250 Super Duty, F-350 Super Duty, F-450 Super Duty, and F-550 Super Duty pick-up trucks equipped with an engine block heater and previously remedied under recall 18V894. During the previous repair, the block heater cable's splice connector may have been damaged.
Consequence & remedy
Consequence: A damaged cable could cause a resistive short, increasing the risk of overheated or melted wiring, increasing the risk of a fire.
Remedy: Ford will notify owners, and dealers will disable the engine block heater from being used. When replacement cables become available, a second notice will be mailed and dealers will replace the engine block heater cord, free of charge. The recall began May 31, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S11.
Additional source detail variants (2)
Engine
Ford Motor Company (Ford) is recalling certain 2015-2019 Ford F-150 and 2017-2019 Ford F-250 Super Duty, F-350 Super Duty, F-450 Super Duty, and F-550 Super Duty pick-up trucks equipped with an engine block heater and previously remedied under recall 18V894. During the previous repair, the block heater cable's splice connector may have been damaged.
Consequence: A damaged cable could cause a resistive short, increasing the risk of overheated or melted wiring, increasing the risk of a fire.
Remedy: Ford will notify owners, and dealers will disable the engine block heater from being used. When replacement cables become available, a second notice will be mailed and dealers will replace the engine block heater cord, free of charge. The recall began May 31, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S11.
Equipment:electrical
Ford Motor Company (Ford) is recalling certain 2015-2019 Ford F-150 and 2017-2019 Ford F-250 Super Duty, F-350 Super Duty, F-450 Super Duty, and F-550 Super Duty pick-up trucks equipped with an engine block heater and previously remedied under recall 18V894. During the previous repair, the block heater cable's splice connector may have been damaged.
Consequence: A damaged cable could cause a resistive short, increasing the risk of overheated or melted wiring, increasing the risk of a fire.
Remedy: Ford will notify owners, and dealers will disable the engine block heater from being used. When replacement cables become available, a second notice will be mailed and dealers will replace the engine block heater cord, free of charge. The recall began May 31, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S11.
18V802000 · Power Train:automatic Transmission
Nov 14, 2018
Ford Motor Company (Ford) is recalling certain 2019 Ford F-250 Super Duty, F-350 Super Duty and F-450 Super Duty vehicles. An incorrect transmission case casting may cause the park pawl assembly to not be secured, possibly resulting in unintended vehicle movement.
Consequence & remedy
Consequence: Unintended vehicle movement can increase the risk of a crash.
Remedy: Ford will notify owners and dealers will inspect the transmission case, replacing the transmission as necessary, free of charge. The recall began December 7, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S36.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
3PE24014 · Sogefi Secondary Diesel Fuel Filter Leak
Opened May 9, 2024 · No close date supplied
Status: open (inferred from source dates) · Fuel System, Diesel; Fuel System, Other:fuel Filter
The Office of Defect Investigations (ODI) has received 27 complaints alleging diesel fuel leaks due to a fracture in the secondary fuel filter housing in model year (MY) 2015-2021 Ford Motor Company (Ford) F-250, 350, 450, and 550 Super Duty vehicles equipped with 6.7L diesel engines. Of these complaints, 12 describe an engine compartment fire. The proximity of the secondary fuel filter to high heat sources creates a potential for autoignition thermal events and fires. ODI has contacted the vehicle manufacturer, Ford, and the filter manufacturer, Allevard Sogefi USA (Sogefi), and learned that the low-pressure fuel system is capable of a maximum operating pressure of 8.5 Bar, while the secondary fuel filter is only tested to seven (7) Bar during the manufacturing process. Additionally, changes starting in 2022 by both Ford and Sogefi align with a lack of similar complaints on MY 2022 and newer vehicles. ODI is opening this Preliminary Evaluation (PE) to evaluate the severity of the potential problem and to fully assess the potential safety-related problems. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.
Additional source detail variants (2)
Fuel System, Diesel
The Office of Defect Investigations (ODI) has received 27 complaints alleging diesel fuel leaks due to a fracture in the secondary fuel filter housing in model year (MY) 2015-2021 Ford Motor Company (Ford) F-250, 350, 450, and 550 Super Duty vehicles equipped with 6.7L diesel engines. Of these complaints, 12 describe an engine compartment fire. The proximity of the secondary fuel filter to high heat sources creates a potential for autoignition thermal events and fires. ODI has contacted the vehicle manufacturer, Ford, and the filter manufacturer, Allevard Sogefi USA (Sogefi), and learned that the low-pressure fuel system is capable of a maximum operating pressure of 8.5 Bar, while the secondary fuel filter is only tested to seven (7) Bar during the manufacturing process. Additionally, changes starting in 2022 by both Ford and Sogefi align with a lack of similar complaints on MY 2022 and newer vehicles. ODI is opening this Preliminary Evaluation (PE) to evaluate the severity of the potential problem and to fully assess the potential safety-related problems. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.
Fuel System, Other:fuel Filter
The Office of Defect Investigations (ODI) has received 27 complaints alleging diesel fuel leaks due to a fracture in the secondary fuel filter housing in model year (MY) 2015-2021 Ford Motor Company (Ford) F-250, 350, 450, and 550 Super Duty vehicles equipped with 6.7L diesel engines. Of these complaints, 12 describe an engine compartment fire. The proximity of the secondary fuel filter to high heat sources creates a potential for autoignition thermal events and fires. ODI has contacted the vehicle manufacturer, Ford, and the filter manufacturer, Allevard Sogefi USA (Sogefi), and learned that the low-pressure fuel system is capable of a maximum operating pressure of 8.5 Bar, while the secondary fuel filter is only tested to seven (7) Bar during the manufacturing process. Additionally, changes starting in 2022 by both Ford and Sogefi align with a lack of similar complaints on MY 2022 and newer vehicles. ODI is opening this Preliminary Evaluation (PE) to evaluate the severity of the potential problem and to fully assess the potential safety-related problems. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.
RQ21001 · Power Tailgate Release Systems
Opened Jan 15, 2021 · Closed Jan 10, 2024
Status: closed (inferred from source dates) · Structure:body:door ; Structure:body:tailgate ; Structure:body:tailgate:hinge And Attachments
In January 2021, the Office of Defects Investigation (ODI) opened a Recall Query (RQ21-001) to assess allegations of post-recall remedy uncommanded tailgate openings in model year (MY) 2017-2019 F-250/350/450 Ford trucks. Besides the recall remedy launched in January 2020, Ford also implemented a production update in November 2019. At the time of the RQ opening, ODI had received eleven (11) Vehicle Owner Questionnaires (VOQs). ODI sent an Information Request (IR) to Ford in February 2021. In numerous meetings after receiving their IR response, Ford highlighted the drop in claims since the recall and production update and communicated how they were unable to verify the owners’ complaints or replicate the concern. Despite this, Ford began developing ways to prevent uncommanded tailgate openings from various human, mechanical or electrical causes. Based on testing, Ford issued a Customer Satisfaction program, 21M05-S1/S2/S3, to further address the potential of unintended tailgate openings. This work was applied to vehicles being produced as of December 20, 2021. The program began for already delivered vehicles on July 22, 2022. The covered models include 2017-2022 F-250, 350, 450, 550, 650 and 750 Super Duty and 2020-2022 F-600 Super Duty trucks. ODI has received 39 VOQs between February 24, 2020, and December 15, 2023, alleging uncommanded tailgate openings. In a detailed analysis, none of the vehicles in the VOQs were found to have received the Customer Satisfaction update. Since ODI has not received any complaints of post-Customer Satisfaction program tailgate openings, this office is closing this Recall Query. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Additional source detail variants (3)
Structure:body:door
In January 2021, the Office of Defects Investigation (ODI) opened a Recall Query (RQ21-001) to assess allegations of post-recall remedy uncommanded tailgate openings in model year (MY) 2017-2019 F-250/350/450 Ford trucks. Besides the recall remedy launched in January 2020, Ford also implemented a production update in November 2019. At the time of the RQ opening, ODI had received eleven (11) Vehicle Owner Questionnaires (VOQs). ODI sent an Information Request (IR) to Ford in February 2021. In numerous meetings after receiving their IR response, Ford highlighted the drop in claims since the recall and production update and communicated how they were unable to verify the owners’ complaints or replicate the concern. Despite this, Ford began developing ways to prevent uncommanded tailgate openings from various human, mechanical or electrical causes. Based on testing, Ford issued a Customer Satisfaction program, 21M05-S1/S2/S3, to further address the potential of unintended tailgate openings. This work was applied to vehicles being produced as of December 20, 2021. The program began for already delivered vehicles on July 22, 2022. The covered models include 2017-2022 F-250, 350, 450, 550, 650 and 750 Super Duty and 2020-2022 F-600 Super Duty trucks. ODI has received 39 VOQs between February 24, 2020, and December 15, 2023, alleging uncommanded tailgate openings. In a detailed analysis, none of the vehicles in the VOQs were found to have received the Customer Satisfaction update. Since ODI has not received any complaints of post-Customer Satisfaction program tailgate openings, this office is closing this Recall Query. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Structure:body:tailgate
In January 2021, the Office of Defects Investigation (ODI) opened a Recall Query (RQ21-001) to assess allegations of post-recall remedy uncommanded tailgate openings in model year (MY) 2017-2019 F-250/350/450 Ford trucks. Besides the recall remedy launched in January 2020, Ford also implemented a production update in November 2019. At the time of the RQ opening, ODI had received eleven (11) Vehicle Owner Questionnaires (VOQs). ODI sent an Information Request (IR) to Ford in February 2021. In numerous meetings after receiving their IR response, Ford highlighted the drop in claims since the recall and production update and communicated how they were unable to verify the owners’ complaints or replicate the concern. Despite this, Ford began developing ways to prevent uncommanded tailgate openings from various human, mechanical or electrical causes. Based on testing, Ford issued a Customer Satisfaction program, 21M05-S1/S2/S3, to further address the potential of unintended tailgate openings. This work was applied to vehicles being produced as of December 20, 2021. The program began for already delivered vehicles on July 22, 2022. The covered models include 2017-2022 F-250, 350, 450, 550, 650 and 750 Super Duty and 2020-2022 F-600 Super Duty trucks. ODI has received 39 VOQs between February 24, 2020, and December 15, 2023, alleging uncommanded tailgate openings. In a detailed analysis, none of the vehicles in the VOQs were found to have received the Customer Satisfaction update. Since ODI has not received any complaints of post-Customer Satisfaction program tailgate openings, this office is closing this Recall Query. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Structure:body:tailgate:hinge And Attachments
In January 2021, the Office of Defects Investigation (ODI) opened a Recall Query (RQ21-001) to assess allegations of post-recall remedy uncommanded tailgate openings in model year (MY) 2017-2019 F-250/350/450 Ford trucks. Besides the recall remedy launched in January 2020, Ford also implemented a production update in November 2019. At the time of the RQ opening, ODI had received eleven (11) Vehicle Owner Questionnaires (VOQs). ODI sent an Information Request (IR) to Ford in February 2021. In numerous meetings after receiving their IR response, Ford highlighted the drop in claims since the recall and production update and communicated how they were unable to verify the owners’ complaints or replicate the concern. Despite this, Ford began developing ways to prevent uncommanded tailgate openings from various human, mechanical or electrical causes. Based on testing, Ford issued a Customer Satisfaction program, 21M05-S1/S2/S3, to further address the potential of unintended tailgate openings. This work was applied to vehicles being produced as of December 20, 2021. The program began for already delivered vehicles on July 22, 2022. The covered models include 2017-2022 F-250, 350, 450, 550, 650 and 750 Super Duty and 2020-2022 F-600 Super Duty trucks. ODI has received 39 VOQs between February 24, 2020, and December 15, 2023, alleging uncommanded tailgate openings. In a detailed analysis, none of the vehicles in the VOQs were found to have received the Customer Satisfaction update. Since ODI has not received any complaints of post-Customer Satisfaction program tailgate openings, this office is closing this Recall Query. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
PE18011 · Power Tailgate Opens Unintended
Opened Oct 12, 2018 · Closed Dec 12, 2019
Status: closed (inferred from source dates) · Electrical System:wiring; Structure:body:tailgate:hinge And Attachments
By letter dated December 4, 2019, Ford Motor Company (Ford) notified the Office of Defects Investigation (ODI) of a safety defect that may exist in model years (MY) 2017 through 2019 Ford Super Duty F-250, F-350, F-450 vehicles equipped with an electric tailgate. Following the receipt of five consumer complaints alleging unintended tailgate opening without vehicle operator knowledge, while the vehicles were in motion, NHTSA opened this investigation to assess the manufacturer's data including warranty claims, field reports, design changes, etc.In vehicles equipped with an electric tailgate, water can enter the electrical wiring system and may cause a short circuit resulting in the unintended activation and release of the tailgate latch. This could allow unintended opening of the tailgate while the vehicle is in motion.Analysis of the data provided by Ford found that the frequency of a tailgate opening unintended was high in vehicles equipped with electric tailgates. Unintended tailgate opening without vehicle operator knowledge may result in loss of unrestrained cargo, increasing the risk of a crash. In response to this investigation, Ford decided to conduct recall 19V-864.Owners will be notified by mail and instructed to take their vehicle to a Ford dealer to modify the tailgate/frame wiring harnesses by adding jumper pigtails to isolate the tailgate release control circuits, and will install a new tailgate handle release switch. With recall action 19V-864 taken by Ford Motor Company this investigation is closed. Further use of agency resources does not appear to be warranted.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist on other model or MY vehicles outside of the recall scope. The agency reserves the right to take further action if warranted by the circumstances.The ODI reports cited above can be reviewed at: http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID using the following complaint identification numbers: 10984283,11004227,11082643,11090089,11104638,11115381,11140680,11141071, 11141075,11141174,11141200,11141331,11141447,11141547,11141548,11142572, 11142618,11142657,11153541,11153959,11157225,11160936,11165124,11165590, 11166199,11166802,11170049,11171409,11171509,11171685,11180009,11182035, 11186146,11191151,11191353,11193045,11194958,11203615,11206443,11209199, 11229482,11230768,11233349,11233436,11255126,11265643.
Additional source detail variants (2)
Electrical System:wiring
By letter dated December 4, 2019, Ford Motor Company (Ford) notified the Office of Defects Investigation (ODI) of a safety defect that may exist in model years (MY) 2017 through 2019 Ford Super Duty F-250, F-350, F-450 vehicles equipped with an electric tailgate. Following the receipt of five consumer complaints alleging unintended tailgate opening without vehicle operator knowledge, while the vehicles were in motion, NHTSA opened this investigation to assess the manufacturer's data including warranty claims, field reports, design changes, etc.In vehicles equipped with an electric tailgate, water can enter the electrical wiring system and may cause a short circuit resulting in the unintended activation and release of the tailgate latch. This could allow unintended opening of the tailgate while the vehicle is in motion.Analysis of the data provided by Ford found that the frequency of a tailgate opening unintended was high in vehicles equipped with electric tailgates. Unintended tailgate opening without vehicle operator knowledge may result in loss of unrestrained cargo, increasing the risk of a crash. In response to this investigation, Ford decided to conduct recall 19V-864.Owners will be notified by mail and instructed to take their vehicle to a Ford dealer to modify the tailgate/frame wiring harnesses by adding jumper pigtails to isolate the tailgate release control circuits, and will install a new tailgate handle release switch. With recall action 19V-864 taken by Ford Motor Company this investigation is closed. Further use of agency resources does not appear to be warranted.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist on other model or MY vehicles outside of the recall scope. The agency reserves the right to take further action if warranted by the circumstances.The ODI reports cited above can be reviewed at: http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID using the following complaint identification numbers: 10984283,11004227,11082643,11090089,11104638,11115381,11140680,11141071, 11141075,11141174,11141200,11141331,11141447,11141547,11141548,11142572, 11142618,11142657,11153541,11153959,11157225,11160936,11165124,11165590, 11166199,11166802,11170049,11171409,11171509,11171685,11180009,11182035, 11186146,11191151,11191353,11193045,11194958,11203615,11206443,11209199, 11229482,11230768,11233349,11233436,11255126,11265643.
Structure:body:tailgate:hinge And Attachments
By letter dated December 4, 2019, Ford Motor Company (Ford) notified the Office of Defects Investigation (ODI) of a safety defect that may exist in model years (MY) 2017 through 2019 Ford Super Duty F-250, F-350, F-450 vehicles equipped with an electric tailgate. Following the receipt of five consumer complaints alleging unintended tailgate opening without vehicle operator knowledge, while the vehicles were in motion, NHTSA opened this investigation to assess the manufacturer's data including warranty claims, field reports, design changes, etc.In vehicles equipped with an electric tailgate, water can enter the electrical wiring system and may cause a short circuit resulting in the unintended activation and release of the tailgate latch. This could allow unintended opening of the tailgate while the vehicle is in motion.Analysis of the data provided by Ford found that the frequency of a tailgate opening unintended was high in vehicles equipped with electric tailgates. Unintended tailgate opening without vehicle operator knowledge may result in loss of unrestrained cargo, increasing the risk of a crash. In response to this investigation, Ford decided to conduct recall 19V-864.Owners will be notified by mail and instructed to take their vehicle to a Ford dealer to modify the tailgate/frame wiring harnesses by adding jumper pigtails to isolate the tailgate release control circuits, and will install a new tailgate handle release switch. With recall action 19V-864 taken by Ford Motor Company this investigation is closed. Further use of agency resources does not appear to be warranted.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist on other model or MY vehicles outside of the recall scope. The agency reserves the right to take further action if warranted by the circumstances.The ODI reports cited above can be reviewed at: http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID using the following complaint identification numbers: 10984283,11004227,11082643,11090089,11104638,11115381,11140680,11141071, 11141075,11141174,11141200,11141331,11141447,11141547,11141548,11142572, 11142618,11142657,11153541,11153959,11157225,11160936,11165124,11165590, 11166199,11166802,11170049,11171409,11171509,11171685,11180009,11182035, 11186146,11191151,11191353,11193045,11194958,11203615,11206443,11209199, 11229482,11230768,11233349,11233436,11255126,11265643.