2023 Ford F-150

The contact owns a 2023 Ford F-150. The contact received notifications of NHTSA Campaign Numbers: 25V512000 (Power Train) and 26V104000 (Exterior Lighting, Electrical System); however, the parts for the recall repairs were not yet available. The vehicle was taken to the dealer for an oil change. The contact was informed by the dealer that a hub bolt had detached from the vehicle. The contact was informed by the dealer that the hub bolt had failed and needed to be replaced. The vehicle was not repaired. The contact was informed that parts were not available and were on backorder. The manufacturer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact had not experienced a failure.

I heard noise coming from my truck, sounded like it was in my wheel. Feb. 4, 2026 I took it to a repair shop. They told me it was the recall on my truck and gave the nut and bolt that had broken off my truck. I called Stanley Ford where I bought the truck to get the recall fixed. They told me they had the part and would get it out the next day (Friday) because I was leaving that Sunday on a work trip. They called me on Friday and said the part they had was for another vehicle and it would be 3-4 mths before they would have the part and I couldn't drive the truck. The software was not updating (even with a battery change) and I asked them to reset since we changed the battery. They told me it would $400 plus to fix that. They have not offered a vehicle for me to drive and neither has Ford. Ford was called and everything was explained to them. I am without a vehicle, with no real estimated time on when I will get my truck back and nothing has been done. No loaner, no paying for my truck since I do not have it. I have been without a vehicle for a month and 1/2. I work a full time job. I have a statement from repair shop and pic, but it won't let me upload.

The contact owns a 2023 Ford F-150. When the vehicle was purchased, the contact requested the Retrofit/Activate Heated Steering Wheel option. When the vehicle was delivered, the contact realized that the option was missing from the vehicle. The vehicle was taken to the dealer, and the dealer suggested that the contact read the manual to learn how to turn on the Retrofit/Activate Heated Steering Wheel. The vehicle was taken back to the dealer, and the contact explained that the option was missing from the vehicle. The dealer refused to assist. The manufacturer was made aware of the issue but provided no assistance. Upon further investigation, the contact became aware of Customer Satisfaction Program: 22G06, which was associated with Ford and Lincoln vehicles with the Retrofit/Activate Heated Steering Wheel option deleted during production due to supply shortages. The contact took the vehicle back to the dealer and mentioned specifically that the vehicle needed the Customer Satisfaction Program: 22G06 "Heated Steering Wheel Performance Upgrade". The dealer refused and informed the contact that the vehicle could no longer be taken to the dealer. The vehicle was not repaired. The failure mileage was approximately 40.

Received recall 25S82 rear axle half-shaft and hub assembly replacement in August of 2025. Dealer confirmed in September 2025, both right and left components need replaced. I was told parts are on order. I check on the recall parts each month and told various stories. For instance. 1. Only one OEM manufacturer of these recall parts 2. Only large dealerships are getting them. 3. First come first serve, yet reports on social media that some Ford owners are getting repaired in two weeks. 4. Tied to VIN number, not tied to VIN number. Whatever the situation, 6-months and counting with no assurance of parts is unacceptable. I cannot trust to take this truck outside of my local towing company’s business radius.

The 12v battery on these vehicles are severely strained or defective AGM batteries have been used since vehicle inception in 2022. Dozens of reports from owners show "system off to save battery" error codes and 12v symptoms such as inoperable multi-function displays, especially in cold weather. After replacing the OEM 12v battery, i have pictures showing the bulging the battery has suffered. Again, these errors are experienced by dozens, if not hundreds of owners and could lead to serious injury because the 12v battery operates all electronics in the vehicle.

Vehicle has open unrepaired safety recall 25S82 / NHTSA 25V512 for rear axle hub bolt failure. Contacted [XXX] Ford in Fort Myers FL on two separate occasions. Both times told parts are unavailable and I would be placed on a callback list. No callback has been received. Recall remains unrepaired. VIN [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2023 Ford F-150. The contact stated that while driving at 60 MPH, there was an exploding sound coming from the vehicle. The contact became aware that the front glass panel in the panoramic sunroof had shattered without impact. The contact pulled over and discovered that shattered glass was all over the sunroof liner. The vehicle was initially driven back to the residence, and the hole in the glass was covered. The vehicle was then taken to the dealer, where the failure was confirmed. However, the contact was informed that there were no recalls or warranties on the vehicle to cover the repair. The vehicle was not repaired. The manufacturer was notified of the failure, and the contact was provided with a case number. The failure mileage was 36,793.

See attached document for complaint. On January 6th, I wrote to you expressing my concerns about Ford’s failure to address a known safety recall (Safety Recall Notice #25S82/NHTSA Recall 25V512) for my 2023 Ford F-150. To date, I have received no response to my initial inquiry which prompts me to send this second letter. In fact, I am writing this letter as I sit in my local Ford dealership for routine maintenance service. At check-in today, I again requested that they determine if my vehicle was in need of the repair specified in the safety recall. Again, I was told “sorry, but Ford is not sending us the necessary parts, so there is nothing we can do at this point”. They said that I should periodically check back with them. I reminded them that I was put on a waiting list for these parts. I have included a copy of my original letter to Ford, so I will not repeat all my concerns. I believe it is important to fully document the facts and my repeated attempts to resolve this matter so that there will be a clear trail of evidence should this unaddressed and known safety recall ever create subsequent safety issues for me or my family. How a company with the size and reputation of Ford can issue a safety recall and then not provide the means to correct a known safety problem is unfathomable. The safety recall notice clearly states that the vehicle “...may roll in park without the parking brake applied, or, alternatively, lose motive power, both of which can increase the risk of a crash”. It then goes on to state that “parts are now available to repair your vehicle”. Frankly, I do not know if parts are in fact available, but my dealership has made it clear that they are not getting these parts. It has now been three months since I first attempted to remedy this matter. For Ford to effectively ignore this known safety issue seems to me to create a serious potential for liability. However, I will leave that to legal counsel should this ever result in injury or accident to my family. Also, I called the Ford Recall Ass