2023 Ford F-150

The contact owns a 2023 Ford F-150. The contact received notification of NHTSA Campaign Number: 25V512000 (Power Train), and the vehicle was taken to the local dealer and to Sedano Ford (8970 La Mesa Blvd, La Mesa, CA 91942), where it was determined that the rear axle bolts needed to be replaced; however, the parts to do the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was unreachable and was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2023 Ford F-150. The contact received notification of NHTSA Campaign Number: 25V512000 (Power Train). The vehicle was taken to the dealer; however, the contact was informed that the manufacturer had sent two left-sided parts instead of a left-side and right-side part. In addition, the contact was informed that the parts were on back order. The vehicle had been at the dealer for four weeks unrepaired. The manufacturer was made aware of the issue but provided no assistance. The contact had not experienced a failure.

The contact owns a 2023 Ford F-150. The contact received notification of NHTSA Campaign Number: 25V512000 (POWER TRAIN); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2023 Ford F-150. The contact received notification of NHTSA Campaign Number: 25V512000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

I am reporting a failure of the manufacturer to provide a timely and safe remedy for Safety Recall 25V512. My local dealer, Springdale Ford in Springdale, Arkansas, officially advised me NOT to drive the vehicle on December 12, 2025, after a routine oil change, citing it as unsafe and at risk of a crash/rollaway. However, Ford has not provided a loaner or rental vehicle and has no ETA for parts. I am currently being forced to choose between driving an unsafe vehicle and being without a vehicle. They are considering giving me a rental vehicle, but the rental company they partner with does not allow their vehicles to tow RV trailers, which is why we purchased the Ford F-150. I am making monthly payments on the Ford truck and our RV travel trailer, plus insurance for both and storage fees for the RV, all while unable to drive our newly purchased vehicle of 6 months. Ford is failing to fulfill its obligation to remedy this safety defect in a reasonable manner. To compound this setback, they have asked us to increase our monthly payment by $200 to trade in our truck for a comparable vehicle, as if this were our fault.

The contact owns a 2023 Ford F-150. The contact received notification of NHTSA Campaign Number: 25V512000 (POWER TRAIN). The vehicle was taken to the dealer for the recall repair. The contact was informed that the parts to do the recall repairs were not yet available. The contact dialed the Ford Customer Service line, and the representative informed the contact that the anticipated date for the remedy to be available was by the third quarter of 2026. The contact then dialed the number to the manufacturer's headquarters, and the representative informed the contact that the dealer would need to be contacted first to find out what parts were needed. The contact had not experienced a failure.

To Whom It May Concern, I am writing to formally document and complain about the ongoing and unresolved issues with my vehicle, which has been subjected to repeated repair attempts without a successful or lasting resolution. What began as a single repair concern has escalated into an extended, exhausting process involving multiple failed repairs, continued warning indicators, and a complete lack of confidence in the vehicle’s safety and reliability. Since owning this vehicle, it has been brought in for service numerous times due to recurring mechanical issues. The most recent and most serious issue began as a rear differential leak. That initial diagnosis led to a rear end replacement, which then spiraled into additional repairs and complications. As of now, the vehicle has undergone eight separate repair attempts related to this issue. After the most recent repair, I was explicitly informed by the dealership that the vehicle was fully repaired and ready for pickup. However, upon arriving and taking possession of the vehicle, I immediately observed active warning lights on the dashboard, including: •“Service Now” •“Service Rear Differential” This occurred at the time of pickup, indicating that the vehicle was either not properly repaired, not properly inspected, or knowingly released in an unresolved and potentially unsafe condition. I was forced to return the vehicle immediately, continuing a cycle that has become unacceptable. This pattern demonstrates a serious breakdown in diagnostic accuracy, repair quality, and accountability. Eight repair attempts without resolution is excessive by any reasonable standard and has resulted in: •Significant inconvenience and loss of time •Ongoing uncertainty about the vehicle’s safety and mechanical integrity •Loss of trust in both the dealership’s service department and the product itself Adding to this frustration, I was directly told by the dealership owner that my only option at this point was to sue.

I purchased this vehicle from Ford about 2 months ago and brought it in for service over 4 weeks ago. The service department inspected the hub bolts and declared the vehicle unsafe to drive until the recall is completed due to sheered bolts. Although the recall says the parts are available, that is apparently not accurate. This is a huge safety issue and Ford put my family at risk when they decided to sell me this vehicle with the bolt issue and no parts available to remedy the situation. Ford customer service is telling me 3q2026. Manufacturer Recall Number23S65 NHTSA Recall Number23V896

The contact owns a 2023 Ford F-150. The contact stated that while driving at 20 MPH, the vehicle violently jerked while depressing the accelerator pedal. There was no warning light illuminated. The vehicle hesitated while depressing the accelerator pedal while coasting the vehicle to the shoulder of the highway. Despite the failure, the contact placed the vehicle in 4WD, and the vehicle resumed normal operation. The vehicle was taken to the dealer where a diagnostic test determined that the driver’s and passenger’s side rear axles had broken and caused the failure. The contact was then notified about NHTSA Campaign Number: 25V512000 (Power Train); however, the part to do the recall repair was not yet available. The contact was provided a repair number by the dealer and was instructed to contact the manufacturer for assistance. The manufacturer was notified several times about the recall, and the contact was later provided a case number. The vehicle was not repaired and remained with the dealer. The failure mileage was approximately 33,000.

The contact owns a 2023 Ford F-150. The contact received notification of NHTSA Campaign Number: 25V512000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted, and it was stated that parts were available; however, the day of the appointment, parts were still not available because the dealer had not received parts from the manufacturer. The manufacturer was not made aware of the issue. The contact had not experienced a failure.