NHTSA owner reports · September 18, 2026 snapshot.
Service Brakes complaints
20 reportsClear category filterMileage unknown · Jan 13, 2023
Service Brakes
My wife was driving my truck while I was hospitalised after emergency surgery. While driving, an emergency noise sounded and a “Brake Fluid Low” light came on. Immediately after that, the truck was difficult to stop - having to put the pedal all the way to the floor. She immediately went to a local full service gas station to ha…
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My wife was driving my truck while I was hospitalised after emergency surgery. While driving, an emergency noise sounded and a “Brake Fluid Low” light came on. Immediately after that, the truck was difficult to stop - having to put the pedal all the way to the floor. She immediately went to a local full service gas station to have some brake fluid put in. She was told there that there was brake fluid all over the engine under the hood and that the brake hose was busted. They topped off the brake fluid and followed her home, one mile away, where she parked the truck (said she was scared driving and several times was unable to come to a complete stop - luckily no one hit her!). Upon getting out of the hospital, I called the dealership where I purchased the truck and an extended warranty that I pay $75-$100/ month for. I was told I was responsible for getting truck to them (in another town 15 miles away) and that most likely it would be covered under my warranty. I contacted my insurance company and filed an Emergency Roadside claim to have the truck towed to the dealership since undriveable. I’ve just received a call from dealership, Jones Ford in Humboldt, TN. They say my brake line is not covered because not a mechanical failure. They say the hose came loose and rubbed against the steering column and because of that, the warranty did not cover the brakes. They said I might have gone off-roading (which I didn’t). I am self-employed and use my truck daily.
NHTSA ODI #11501619
Mileage unknown · Dec 1, 2022
Service Brakes
I was driving approximately 35mph. I braked hard enough to slow down to avoid hitting a car that blew through an intersection. That's when my brakes became soft, and the brake pedal went all the way to the floor. The truck had limited braking at that point. I was able to continue driving for a bit. The brakes would initially…
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I was driving approximately 35mph. I braked hard enough to slow down to avoid hitting a car that blew through an intersection. That's when my brakes became soft, and the brake pedal went all the way to the floor. The truck had limited braking at that point. I was able to continue driving for a bit. The brakes would initially have some braking power when I first apply the brake, but within seconds the brake pedal would go all the way to the floor again. After braking several more times, the low brake fluid message came on. I opened the hood, and you can see fluid has leaked on the passenger side near the firewall.
NHTSA ODI #11495716
Mileage unknown · Jul 31, 2022
Forward Collision AvoidancePower TrainService BrakesCrash
Vehicle was purchased 2020 I am the original owner Typewriter noise and power train hard shift noise Brakes let go Caused me an accident Engine or transmission issue Slip and drag feel since I bought it
NHTSA ODI #11476786
Mileage unknown · Nov 30, 2021
Air BagsSeat BeltsService Brakes
Rcm has lost communication all fuses are in working order. Pre collision has stopped working my parking brake, hill start assist and seat belt warnings have stopped as well. Air bag light, traction control, abs light and check engine lights are on in dash board. My truck only has 49000 miles on it and a major component has gone …
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Rcm has lost communication all fuses are in working order. Pre collision has stopped working my parking brake, hill start assist and seat belt warnings have stopped as well. Air bag light, traction control, abs light and check engine lights are on in dash board. My truck only has 49000 miles on it and a major component has gone out how could this be my fault.
NHTSA ODI #11442117
10,500 miles · Jan 16, 2021
Forward Collision AvoidanceService BrakesCrash
IN MOTION, INTERSTATE HIGHWAY MERGE LANE. I HAVE A 2019 FORD F150 EQUIPPED WITH A PRE-COLLISION AVOIDANCE SYSTEM. THE VEHICLE MILEAGE IS APPROXIMATELY 12,500. I PURCHASED THE VEHICLE NEW. DURING MY VEHICLE OWNERSHIP THE COLLISION AVOIDANCE SYSTEM HAS ALWAYS BEEN SET TO 'APPLY BRAKING' AND ALERT SET TO 'HIGH' THE SYSTEM H…
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IN MOTION, INTERSTATE HIGHWAY MERGE LANE. I HAVE A 2019 FORD F150 EQUIPPED WITH A PRE-COLLISION AVOIDANCE SYSTEM. THE VEHICLE MILEAGE IS APPROXIMATELY 12,500. I PURCHASED THE VEHICLE NEW. DURING MY VEHICLE OWNERSHIP THE COLLISION AVOIDANCE SYSTEM HAS ALWAYS BEEN SET TO 'APPLY BRAKING' AND ALERT SET TO 'HIGH' THE SYSTEM HAS ALERTED ON MULTIPLE OCCASIONS, HOWEVER THE AEB NEVER ENGAGED THE BRAKES. I WAS RECENTLY IN A COLLISION, WHILE THE SYSTEM ALERTED, AND SHOULD HAVE ENGAGED THE AEB. THE PRE-COLLISION AEB DID NOT APPLY THE BRAKES. THE COLLISION WAS MINOR; THE PRE-COLLISION AEB SYSTEM FAILED. OTHER CONCERNS FOR CONSIDERATION. IF THE PRE-COLLISION SYSTEM CAN FAIL, COULD THE SYSTEM ALSO APPLY BRAKES WHEN THERE IS NO DANGER OF A COLLISION. A FAILED SYSTEM IS A FAILED SYSTEM. I WOULD GREATLY APPRECIATE A RESPONSE AND ASSURANCE FROM FORD MOTOR CORPORATION; BEFORE I HAVE THE DAMAGE REPAIRED, I WOULD LIKE FORD TO INSPECT THE SYSTEM, PROVIDE A DATA HISTORY REPORT FROM MY VEHICLE; AND ASSURANCE THE PRE-COLLISION SYSTEM IS FUNCTIONING AS DESIGNED BEFORE I HAVE THE VEHICLE REPAIRED.
NHTSA ODI #11388486
5,800 miles · Oct 29, 2020
Service Brakes
VEHICLE CURRENTLY HAS 8600MILES ON IT. THE BRAKES HAVE FAILED 4 TIMES. THE FIRST WAS REPAIRED BY RESURFACING ROTORS WHICH LASTDE LESS THAN 300 MILES. 2ND ATTEMPT ROTORS AND PADS WERE REPLACED WHICH FAILED IN LEASS THAN 200 MILES. RETURNED ATWICE SINCE THEN FOR ROTOR RESURFACE. DEALR DOES NOT KNOW WHY BRAKES ARE FAILING/ FORD RE…
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VEHICLE CURRENTLY HAS 8600MILES ON IT. THE BRAKES HAVE FAILED 4 TIMES. THE FIRST WAS REPAIRED BY RESURFACING ROTORS WHICH LASTDE LESS THAN 300 MILES. 2ND ATTEMPT ROTORS AND PADS WERE REPLACED WHICH FAILED IN LEASS THAN 200 MILES. RETURNED ATWICE SINCE THEN FOR ROTOR RESURFACE. DEALR DOES NOT KNOW WHY BRAKES ARE FAILING/ FORD REFUSES TO PROVIDE EXPLANATION OR ASSURE THIS WONT CONTINUE
NHTSA ODI #11367059
11,640 miles · Jun 8, 2020
Service Brakes
MY F150 2019 WHEN COMING TO THE STOP BRAKE PEDAL IS GOING DOWN AND WHEN HOLDING THE BRAKE PEDAL AT THE LIGHT IT GOING SLOWLY TO THE FLOOR. OVER ALL THE BRAKE PEDAL IS BEHAVING DIFFERENTLY EACH TIME I USE THE BRAKES ALTHOUGH EACH TIME THE BRAKE PEDAL IS GOING TOWARD THE FLOOR SLOWLY. TAKEN TO FORD DEALER AND I WAS TOLD THIS IS NO…
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MY F150 2019 WHEN COMING TO THE STOP BRAKE PEDAL IS GOING DOWN AND WHEN HOLDING THE BRAKE PEDAL AT THE LIGHT IT GOING SLOWLY TO THE FLOOR. OVER ALL THE BRAKE PEDAL IS BEHAVING DIFFERENTLY EACH TIME I USE THE BRAKES ALTHOUGH EACH TIME THE BRAKE PEDAL IS GOING TOWARD THE FLOOR SLOWLY. TAKEN TO FORD DEALER AND I WAS TOLD THIS IS NORMAL. I ALMOST REAR-ENDED SOMEONE SO TODAY I TOOK THE VEHICLE SECOND TIME TO ANOTHER FORD DEALER AND NOW WAITING FOR THE OUTCOME. THIS IS VERY UNSAFE DRIVING SUCH A LARGE VEHICLE WITH THIS TYPE OF BRAKE BEHAVE. TRUCK HAVE ONLY LESS THAN 12000 MILES. *TR
NHTSA ODI #11327803
3,600 miles · Dec 17, 2019
Electronic Stability Control (esc)EngineService Brakes
ON DEC 9 WHILE TAKING OFF FROM THE TRAFFIC LIGHT DRIVING AT AROUND 5MPH MY TRUCK SUDDENLY DID NOT ACCELERATE.., THE STABILITY CONTROL WARNING LIGHT, BRAKES WARNING LIGHT AND THE AIRBAG WARNING LIGHT CAME ON. I ALMOST GOT INTO AN ACCIDENT AS I DID NOT EXPECT MY TRUCK TO SUDDENLY NOT ACCELERATE. AT THIS TIME THE TRUCK WOULD ONLY D…
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ON DEC 9 WHILE TAKING OFF FROM THE TRAFFIC LIGHT DRIVING AT AROUND 5MPH MY TRUCK SUDDENLY DID NOT ACCELERATE.., THE STABILITY CONTROL WARNING LIGHT, BRAKES WARNING LIGHT AND THE AIRBAG WARNING LIGHT CAME ON. I ALMOST GOT INTO AN ACCIDENT AS I DID NOT EXPECT MY TRUCK TO SUDDENLY NOT ACCELERATE. AT THIS TIME THE TRUCK WOULD ONLY DRIVE AT 5MPH. DROVE TO THE DEALER AT 5 MPH AND THEY CANNOT REPLICATE THE PROBLEM. ON DEC 10 IT ALL HAPPENED AGAIN. SUDDENLY THE TRUCK WILL NOT ACCELERATE AND AGAIN ALMOST GOT INTO AN ACCIDENT. TODAY FOR THE THIRD TIME IT HAPPENED AGAIN. ON EACH OCCASION THE DEALER CANNOT REPLICATE THE PROBLEM HOWEVER THEY DID REMOVE CODES NOT PERTAINING TO THE SYMPTOMS.
NHTSA ODI #11289648
150 miles · May 17, 2019
Electrical SystemService BrakesUnknown Or Other
1) FORWARD COLLISION/PRE-COLLISION AUTOMATIC EMERGENCY BRAKE SYSTEM AND WARNING (VISIBLE & AUDIBLE) DO NOT WORK AND IS NON-RESPONSIVE DURING VEHICLE OPERATION. 2) LANE DEPARTURE WARNING SYSTEM DOES NOT WORK AND IS NON-RESPONSIVE DURING VEHICLE OPERATION.
NHTSA ODI #11208332
150 miles · May 16, 2019
Forward Collision AvoidanceService Brakes
TL* THE CONTACT OWNS A 2019 FORD F-150. WHILE DRIVING APPROXIMATELY 60 MPH, THE CONTACT NOTICED THAT THE PRE-COLLISION AUTOMATIC BRAKING SYSTEM FAILED TO OPERATE WITHOUT WARNING. THE CONTACT CALLED FORD OF BOERNE AT 210-920-3023 (LOCATED AT 31480 I-10, BOERNE, TX 78006) AND SCHEDULED AN APPOINTMENT WITH THE TECHNICIAN. THE MANUF…
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TL* THE CONTACT OWNS A 2019 FORD F-150. WHILE DRIVING APPROXIMATELY 60 MPH, THE CONTACT NOTICED THAT THE PRE-COLLISION AUTOMATIC BRAKING SYSTEM FAILED TO OPERATE WITHOUT WARNING. THE CONTACT CALLED FORD OF BOERNE AT 210-920-3023 (LOCATED AT 31480 I-10, BOERNE, TX 78006) AND SCHEDULED AN APPOINTMENT WITH THE TECHNICIAN. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 150. *AS CONSUMER STATED MY COMPLAINT IS THAT THE FORWARD COLLISION RESPONSE SYSTEM AND AUTOMATIC BRAKING DO NOT WORK. UPON MY VISIT TO THE DEALER THEY TOLD ME THERE IS NO WAY TO CHECK THE SYSTEM TO SEE IF IT WORKS (AND THIS INFORMATION SUPPOSEDLY CAME FROM FORD ENGINEERS). THEREFORE, THE SYSTEM IS NOT CAPABLE OF BEING TESTED, THE SYSTEM IS NOT FAIL-SAFE OF ERRORS, THE SYSTEM IS INCAPABLE OF DEMONSTRATING REPEAT FRONT COLLISION WARNING AND EMERGENCY BRAKING.*JB
NHTSA ODI #11208087
Official recalls
9Jun 9, 2026
Ford Motor Company (Ford) is recalling certain 2018-2020 F-150 vehicles previously repaired incorrectly under recall number 20V097. When the headlight switch is turned from "Autolamps" to "Headlamps On," the Daytime Running Lamps (DRLs) may remain fully bright instead of dimming to parking lamps as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices and Associated Equipment."
Consequence & remedy
Consequence: Daytime Running Lamps that do not dim may reduce the visibility of other drivers, increasing the risk of a crash.
Remedy: ,Dealers will reprogram the body control module software, free of charge. Owner notification letters were mailed July 17, 2026. Owners may contact customer service at 1-866-436-7332. Ford's number for this recall is 26C28. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6, 2026.
Jun 27, 2025
Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, MKX, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A software error may cause the rearview camera to display a blank image, or the image may remain on the display after the backing event has ended.
Consequence & remedy
Consequence: A rearview camera that displays a blank image can reduce the driver's view behind the vehicle. A rearview image that continues to be displayed after the vehicle is shifted out of reverse may distract the driver. Both of these situations can increase the risk of a crash.
Remedy: Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed September 4, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S72.
Nov 8, 2024
Ford Motor Company (Ford) is recalling certain 2020-2025 Explorer, Lincoln Aviator, 2020-2024 Escape, Lincoln Corsair, 2018-2024 F-150, Expedition and Lincoln Navigator vehicles. The air bag warning label may be missing from the dashboard. As such, these vehicles fail to comply with the requirement Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Consequence & remedy
Consequence: Without a label that shows the proper restraint usage guidelines, the occupants may have an increased risk of injury in the event of a crash.
Remedy: Ford will mail owners the warning labels, free of charge. Owner notification letters were mailed December 19, 2024. Owners may call Ford customer service at 1-866-436-7332. Ford's number for this recall is 24C39.
Apr 14, 2022
Ford Motor Company (Ford) is recalling certain 2019 F-150, Super Duty F-250, F-350, F-450, and F-550 vehicles. Due to a poor electrical connection, the rearview camera may intermittently display a blank or distorted image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Consequence & remedy
Consequence: A rearview camera that displays a blank or distorted image can reduce the drivers view of what is behind the vehicle, increasing the risk of a crash.
Remedy: Dealers will replace the rearview camera, free of charge. Owner notification letters were mailed June 2, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20C19.
Feb 21, 2020
Ford Motor Company (Ford) is recalling certain 2018-2020 F-150 trucks equipped with high series LED headlamps with Autolamp (On/Off) functionality. The Daytime Running Lamps (DRL) may remain activated instead of dimming to parking lamps when the Master Lighting Switch (MLS) is manually rotated from the "Autolamps" switch position to "Headlamps On." As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices and Associated Equipment."
Consequence & remedy
Consequence: DRL that cannot dim may reduce the visibility of other drivers, increasing the risk of a crash.
Remedy: Ford will notify owners, and dealers will reprogram the body control module, free of charge. The recall began March 10, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20C03.
Nov 12, 2019
Ford Motor Company (Ford) is recalling certain 2019-2020 F-150 vehicles. The fastener securing the Power Distribution Box (PDB) 12V cable and Battery Monitoring System (BMS) eyelets to the positive battery terminal may loosen and affect the vehicle's systems such as instrument panel displays and braking or steering assist. The engine could also stall.
Consequence & remedy
Consequence: Inoperative vehicle systems or an engine stall can increase the risk of a crash. Reduced braking and steering efforts increases the risk of a crash. This condition could also create a resistive short, increasing the risk of a fire.
Remedy: Ford will notify owners, and dealers will inspect the positive battery cable/BMS/PDB joint for excess sealant adhesive and remove any excessive adhesive, reassemble the joint, and retorque the fastener, as necessary, free of charge. The recall began November 25, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S40.
Aug 28, 2019
Ford Motor Company (Ford) is recalling certain 2018-2020 F-150 and 2019-2020 F-250, F-350, F-450, and F-550 Super Duty pickup trucks, and 2018-2019 Ford Explorer, 2019-2020 Expedition, and 2020 Escape vehicles equipped with driver and/or passenger's manual front seat back recliner mechanisms. Also included are certain 2020 Ford Explorer and Lincoln Aviator vehicles equipped with rear outboard seats and manual seat back recliner mechanisms. The recliner mechanisms may be missing the third pawl required for seat back strength, resulting in a loose seat back. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
Consequence & remedy
Consequence: A seat back with an improperly assembled recliner mechanism may have reduced strength and may not adequately restrain an occupant in a crash, increasing the risk of injury.
Remedy: Ford will notify owners, and Ford and Lincoln dealers will inspect the seat structure and replace them, as necessary, free of charge. The recall began October 21, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19C07.
Additional source detail variants (2)
Seats:mid/rear Assembly
Ford Motor Company (Ford) is recalling certain 2018-2020 F-150 and 2019-2020 F-250, F-350, F-450, and F-550 Super Duty pickup trucks, and 2018-2019 Ford Explorer, 2019-2020 Expedition, and 2020 Escape vehicles equipped with driver and/or passenger's manual front seat back recliner mechanisms. Also included are certain 2020 Ford Explorer and Lincoln Aviator vehicles equipped with rear outboard seats and manual seat back recliner mechanisms. The recliner mechanisms may be missing the third pawl required for seat back strength, resulting in a loose seat back. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
Consequence: A seat back with an improperly assembled recliner mechanism may have reduced strength and may not adequately restrain an occupant in a crash, increasing the risk of injury.
Remedy: Ford will notify owners, and Ford and Lincoln dealers will inspect the seat structure and replace them, as necessary, free of charge. The recall began October 21, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19C07.
Seats:front Assembly:recliner
Ford Motor Company (Ford) is recalling certain 2018-2020 F-150 and 2019-2020 F-250, F-350, F-450, and F-550 Super Duty pickup trucks, and 2018-2019 Ford Explorer, 2019-2020 Expedition, and 2020 Escape vehicles equipped with driver and/or passenger's manual front seat back recliner mechanisms. Also included are certain 2020 Ford Explorer and Lincoln Aviator vehicles equipped with rear outboard seats and manual seat back recliner mechanisms. The recliner mechanisms may be missing the third pawl required for seat back strength, resulting in a loose seat back. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
Consequence: A seat back with an improperly assembled recliner mechanism may have reduced strength and may not adequately restrain an occupant in a crash, increasing the risk of injury.
Remedy: Ford will notify owners, and Ford and Lincoln dealers will inspect the seat structure and replace them, as necessary, free of charge. The recall began October 21, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19C07.
Apr 8, 2019
Ford Motor Company (Ford) is recalling certain 2015-2019 Ford F-150 and 2017-2019 Ford F-250 Super Duty, F-350 Super Duty, F-450 Super Duty, and F-550 Super Duty pick-up trucks equipped with an engine block heater and previously remedied under recall 18V894. During the previous repair, the block heater cable's splice connector may have been damaged.
Consequence & remedy
Consequence: A damaged cable could cause a resistive short, increasing the risk of overheated or melted wiring, increasing the risk of a fire.
Remedy: Ford will notify owners, and dealers will disable the engine block heater from being used. When replacement cables become available, a second notice will be mailed and dealers will replace the engine block heater cord, free of charge. The recall began May 31, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S11.
Additional source detail variants (2)
Engine
Ford Motor Company (Ford) is recalling certain 2015-2019 Ford F-150 and 2017-2019 Ford F-250 Super Duty, F-350 Super Duty, F-450 Super Duty, and F-550 Super Duty pick-up trucks equipped with an engine block heater and previously remedied under recall 18V894. During the previous repair, the block heater cable's splice connector may have been damaged.
Consequence: A damaged cable could cause a resistive short, increasing the risk of overheated or melted wiring, increasing the risk of a fire.
Remedy: Ford will notify owners, and dealers will disable the engine block heater from being used. When replacement cables become available, a second notice will be mailed and dealers will replace the engine block heater cord, free of charge. The recall began May 31, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S11.
Equipment:electrical
Ford Motor Company (Ford) is recalling certain 2015-2019 Ford F-150 and 2017-2019 Ford F-250 Super Duty, F-350 Super Duty, F-450 Super Duty, and F-550 Super Duty pick-up trucks equipped with an engine block heater and previously remedied under recall 18V894. During the previous repair, the block heater cable's splice connector may have been damaged.
Consequence: A damaged cable could cause a resistive short, increasing the risk of overheated or melted wiring, increasing the risk of a fire.
Remedy: Ford will notify owners, and dealers will disable the engine block heater from being used. When replacement cables become available, a second notice will be mailed and dealers will replace the engine block heater cord, free of charge. The recall began May 31, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S11.
Dec 18, 2018
Ford Motor Company (Ford) is recalling certain 2015-2019 Ford F-150 and 2017-2019 Ford F-250 Super Duty, F-350 Super Duty, F-450 Super Duty, and F-550 Super Duty pick-up trucks equipped with an engine block heater. Water and contaminants may get into the block heater cable's splice connector causing corrosion and damage.
Consequence & remedy
Consequence: When the heater is plugged in, prolonged corrosion could cause a resistive short, increasing the risk of overheated or melted wiring which can increase the risk of a fire.
Remedy: Ford will notify owners, and dealers will disable the block heater cable, free of charge. Once parts are available, Dealers will replace the engine block heater cable, free of charge. The recall began June 3, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S45.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1PE23001 · Windshield Trim Molding Item Detachment
Opened Jan 27, 2023 · Closed Feb 8, 2024
Status: closed (inferred from source dates) · Structure:body:roof And Pillars
On January 27, 2023, the Office of Defects Investigation (ODI) opened PE23-001 to investigate allegations of A-pillar trim panel detachment on model year (MY) 2011-2019 Ford Explorer vehicles. At the time of opening, the office had received 164 Vehicle Owner Questionnaires (VOQs) reporting this failure. ODI has received 671 VOQs regarding this failure, including 1 alleged crash and 2 alleged injuries. Some consumers have reported that the failure occurred while they were driving at highway speeds, with the detached trim panel entering the path of travel of the vehicle behind them, requiring the driver of the following vehicle to take evasive action. It is noteworthy that motorists who experience this type of road hazard are less likely to accurately identify the subject vehicle the item detached from and report the event to the NHTSA. In its April 17, 2023 response to ODI’s information request, Ford provided 175 consumer complaints (including field reports) and 14,162 warranty claims related to A-pillar trim panel detachment. Ford relayed that the subject vehicles utilize a plastic A-pillar bracket, which is bolted to the vehicle structure during assembly. The A-pillar trim panel is attached to the bracket utilizing 7 plastic clips. Contributory factors which have been identified by Ford as leading to the subject defect include incomplete installation at the assembly plant, inadequate part stack up, damage to fasteners during installation, and failure to follow proper repair procedure during windshield replacements or other services. On January 19, 2024, Ford filed safety recall 24V-031 for MY 2011-2019 Ford Explorer vehicles to address the subject defect. In the Part 573 Safety Recall Report, Ford identified that a detached A-pillar trim panel can create a road hazard for other road users, increasing the risk of a crash. The recall remedy includes an inspection of the existing A-pillar trim panel and, if necessary, the replacement of the component. The remedy A-pillar trim panels will be installed with an additional adhesive for robustness and utilize an inspection procedure to ensure full engagement of all the retention clips during installation. In view of the recall action being taken by Ford, ODI is closing this Preliminary Evaluation. The agency reserves the right to take additional action if warranted by future circumstances. To review the reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
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